First time I came to kentwood MI my experience was perfect. They charged me as little as practical…read more They are very honest and took me right into where my car was & showed me all they could. They explained all. ILso thought (someone told me) the problem was larger than they thot. I ended up paying only 60.00 when I thot would be hundreds for the other problem. I'm here for a second time. Something with my fuel system . AutoZone said it's fuel pump by way of their own scanner. But upon coming in, they said she only needs a tune up. The guy also caught a part error on the delivery. I'm waiting on the fix to finish now. I'm thinking they are right again. & their computer is better too. This place has a bunch if turn over with the workers. Personally that usually means management. Prwsent mngr told me they did have a lot of take backs until recently they got 2 new guys in the bay. So maybe they go in & out of reviews like mine? The guy in my bay said he's got a car with 350 thou miles on original engine & tranny so he needs to be my mechanic$!!

I was at muffler man recently on 8-21-25. This was one of the most craziest things I ever saw. I…read moresaw the lead mechanic at muffler man end up throwing over 10 punches to one of his own customers. This is what i saw happen from the parking lot when I was going to bring my car in, I obviously couldn't, because of what happens next. The customer was trying to figure out some things wrong with his car. Asking sincere and reasonable questions. He was only chatting with the lead mechanic for a few minutes and then all of a sudden I heard the mechanic get really loud, swearing and telling the customer to **** off and say I'm not going to argue with you and he stormed off to the garage. Since the customer said he gave the mechanic the last of his money. The customer said he was just trying to get some ideas for how to fix the car(he later told me he paid them $1500 to get the car running and they never actually got it running and seemed like they were trying to blow him off at this point.) The customer suggested a fuel pump and a relay and the mechanic said if he installs it and it doesn't work it's just a waste of time. I was in the parking lot watching from my car. The customer followed the mechanic into the garage to apologize and say sorry for making you mad. The customer said, I wasn't trying to argue, but just have a civil conversation about what else I could do to the car to possibly get it running. The mechanic yelled at the customer telling him to get the **** out of his garage. I don't give a **** what's wrong with your car it's not my ******* problem you better get the **** out of my garage right now. The customer said wow... okay and left the garage. I saw him standing from the parking lot after this. I heard the customer try to communicate one last time from a professional manner, super calm, and patient. Saying there has to be something we can do, but this is when things got really nasty. The lead mechanic completely snapped 0-100 in less than 2 seconds and got in the customers face and started throwing punches at his own customer. I counted almost 10 punches. There were over 10 witnesses. The customer never fought back. He had his hands up trying to defend himself. As the lead mechanic of Muffler Man sat there reigning punches down on their customer. I was horrified. Kids were watching this. I was watching this. Other customers were watching this. It took his wife who works the office to get him to stop punching this man. When the cops got to the business the mechanic tried to say the customer pushed him and pulled a knife out, but never did I see such a thing. there are also cameras where the customer was brutally assaulted so that won't hold up. Imagine being the lead mechanic at a shop and not only absolutely beating the **** out of a kind and respectful customer but then lying to the police saying he pulled a knife. I was right there. He was getting his face punched in the entire time. I testified for the officers, but the video tapes will tell the truth that the mechanic beat up his customer, than called the cops and said the customer pulled a knife on him. If you have a family, kids, grandkids. Please keep them far away from this place. If you make him mad by asking the wrong question this too could be you. Thank goodness there's camera footage to show the true intentions of this deranged mechanic. I used to come here all the time. I was very supportive and gave them lots of business from myself and family, but after this I will never be back and my big family that goes here will never be back. I would not be surprised if the customer sues. I overheard his wife who works front desk and several employee, backup this mans lies. The customer never fought back. It shows you they are not only built on violence and anger but distrust and lies as well. I hope this helps some people.

I went in for a misfire, they told me I'd need a new engine due to no compression. They claimed…read morethey swapped out a faulty coil just to do tests then told me my truck won't start with the old coil. I got it towed back home and found they didn't put any of the parts back into place and I now have missing wires and some of them are broken. I just replaced them before bringing them in. I would not bring your vehicle here.

I needed brakes on a 2019 F150 with 92,000 miles. With the age I asked to have the original…read morebattery replaced. I also was due for an oil change. I was greeted by Sarah who is one of the best Service Advisors I have encountered. She is knowledgeable and does it all being personable with a bright smile. The truck was dropped off in the morning and picked up later that day. Their work is competitively priced and the brakes were completed flawlessly with no pulsing, vibration or pulling. I'll be back and highly recommend Jamestown Automotive for vehicle service.

Though this repair shop couldn't repair my year/make of vehicle, I really wanted to leave them a…read morepositive review! I brought my car in for an engine light and brake job, they couldn't repair my car there..... but recommended another shop for me, scanned and diagnosed my car for free, and told me an approximate cost of the job so that I could be confident I was getting charged correctly at another repair shop. The man behind the counter was apologetic, friendly, and very timely. I really appreciated them!

I am flabbergasted at the absolute scam of a price they gave me for an AC evac and refill. I needed…read morethe AC system evacuated so I could replace the compressor on a 2022 Honda Civic and then refilled once the part was replaced. They quoted me $600 for those services when the Honda DEALERSHIP quoted me $312. I verified with both the dealer and the Christian Brothers rep that the services quoted were the exact same as each other. Never recommending them to anyone for anything.

I experienced excellent and quick service, needing to get a full auto inspection before my…read moredealership warranty expired. Not only was I gotten in same day, but it was ready to be picked back up good as new before closing time, with no problems they gave no charge, that's great customer service in my opinion and why I regularly come back here.

The mechanics put in a new engine in my Jeep Wrangler. The car is now misfiring and has a…read moredriveshaft vibration. The Jeep check engine light is on now. I had it there twice to diagnose and they told they didn't have the ability to read the codes. The Jeep didn't have these issue prior to having engine replaced. The manager told me to have Jeep dealer read codes and get back to them. Then I was told they couldn't work on it unless I had them update software in the computer. I spent $4000 there on labor to have motor installed I expect they would diagnose these issues before giving my Jeep back. I was wrong! Now I have to go elsewhere to get these issues corrected. I don't think they have the knowledge to work on newer cars. Beware of this business.

I don't like leaving negative reviews, and I tried hard to avoid doing so here--but I'm sharing…read morethis in case it helps someone deciding where to take their vehicle, especially for anything more complicated than a basic exhaust job. What went well: They did help me choose a setup that met my expectations for sound. From a "parts selection" standpoint, I got what I asked for. The problem: I'm now paying a second shop to do the job I originally came here for: The whole reason I brought my vehicle in was for the exhaust to be tucked up properly and routed cleanly. Instead, the installation was left hanging significantly lower than it should, it wasn't aligned evenly, and the overall workmanship looked rushed and sloppy. At this point, I'm having to pay another shop to correct the fitment and complete the objective I came here for in the first place--which is frustrating and avoidable. That concern also turned into a safety issue: when I drove to another shop afterward, my wife followed behind me and called asking me to pull over because the exhaust was swaying so noticeably while driving. I tried to give them a chance to correct it I went back in good faith to let them make it right. I tried to explain the issue and work with Lyndsey, but I got nowhere and didn't feel my concerns were being taken seriously. Let alone heard. Second opinion confirmed the issue immediately: I took the vehicle to another shop. They got it up on the lift, immediately understood what I was pointing out, and even commented on the poor workmanship. Bottom line If you only need something simple and you're not picky about fitment, maybe you'll have a different experience--but based on what I received and how the follow-up was handled, I would not trust this location. I have two identical vehicles. One has a standard Y-pipe, and the other (serviced at plainfield) has a more "aggressive" rumble box. Both are otherwise stock. Originally, the serviced vehicle sat at roughly 4" from the body at the center exhaust. Just as the completely stock vehicle pictured does. When I removed the mufflers from the sportier vehicle, the pipe dropped significantly. Lyndsay and her tech are claiming the nearly 8" it's currently hanging is "stock," which doesn't align with OEM. Again, I brought this in to have it brought back up and new hardware welded in. They simply welded in some hardware and called it a day. This was an incredibly disappointing experience.

Great people and great service. They were able to get me in and fix my car within a few hours! I…read moredefinitely recommend going here!

We have brought our older cars here for years. they do an amazing job at keeping our cars running,…read moredoing the work quickly, and for a very reasonable price. We have always been completely satisfied. Highly recommend.

I went to the Muffler Man in Jenison to have my muffler switched out on my new truck. They were…read morevery accommodating, helpful, and professional. They completed the work in an hour at a very fair price. Will definitely return.

Issac and James were both fabulous! Issac thoroughly explained everything that they check. Needed a…read morenew air filter which they had in stock. .recommended i do an engine flush which i declined... no pressure.. just advising me what the car manufacturer recommends at 100k miles. Very nice and professional young men! And quick! I was in and out in 20 minutes! Prices are very competitive.. I'm sure there is a shop that would do it cheaper, but they don't check tire pressure, top off fluids or check tires for wear and tear like these guys do!

Eddy likes to offer positions at this location, waste days of your time pretending to move forward…read morewith the hiring process then decline your calls. Spineless manager, I wouldn't trust his integrity with a single bolt on any of my vehicles.

Omg they were so quick and helpful! I had my mufflers clap…read morebreak or something. As soon as I pulled in they took a look at it and said they could fix it right away. I would definitely come here again they had a great price, quick service and they were super friendly!

This place is a great value. I come here for used tires and they always take care of me quickly and…read moreprofessionally. The prices are unbeatable and the workers are nice.