I have taken my compass to tims 2 times , Both times I was very happy …read more. He is honest and has saved me money. Fixed my Ac saving me $200. From what I was quated at a chain auto place. Thank you. I will recommend tims to anyone who needs a good auto shop

I was recommended to take my car to this place a while back. I usually do my own work when I can,…read morebut my car broke down a block away from this place last winter. I called them and they told me to bring it in. The staff is very friendly and the work done to my car was better than I expected. My fuel pump just recently decided to quit. Guess where I'm taking my car this time? When I first walked in, it felt like home. Animal heads on the wall, a "NUGENT FOR PRESIDENT" sign, and pictures of the owner with Ted himself! Plenty of stuff to look at while you're standing there (unless you want to sit- there are seats), plus they seem to have a good sense of humor. I actually downloaded the yelp app and created an account just so I could write this review. I hope your experiences are just as great. I'm heading there later today, and I can assure you it won't be the last time I'm there. PS- Their prices are extremely reasonable.

This is truly a family business. Roy and Dave ha e been taming car of me for years a d even after i…read moremoved to the DC metro, i still find myself going here for certain work. They do all types of "tuner" car work and even your routine maintenance on the family minivan. If the work is taking longer than expected is because they are doing the job right and not taking shortcuts.

We bought a used car through them for my 17 year old son. They were nothing but professional,…read morehelpful and accommodating for the whole experience. You hear so many horror stories about buying a used car, but they were great. You can tell that they are a quality business that i will gladly do business with again. Thanks Dave from Nate, Sandi and Jim

Ethan was thorough and helpful. I brought my car in to address a lack of rain-water draining…read morecorrectly and he found other (real) issues that needed to be addressed - very grateful for that. Fairly priced too. My new go-to place.

Same day service on most repairs and inspections. Prompt, efficient and professional staff that are…read moregreat to deal with. Modern and well equipped garage. Highly recommend using their services!!

Took my car in for a recent inspection. I also requested an oil change even though it was under the…read moremileage due. They called to verify I wanted that done as they normally go by mileage. Nice! I still went ahead with it. It took a little longer than expected since they couldn't find the key to my wheel lug nuts (surprise!) Which would have caused havoc if that had happened on the side of the road. Glad they found the issue. Ready the next day and for a reasonable charge. Also a local U-Haul dealer and known for their quirky sign. Would recommend their services.

I love this place so much. They are always so friendly and so quick to help. I've been here for…read moretire patches, oil changes, tire rotation, inspections, brake replacement, and a soon to be electrical issue with a trunk latch. I also had an issue with one of my cars being rear ended while parked, and being bullied by a collision center who took apart the car. Bob stepped in to offer assistance and help me and offered referrals. Extremely grateful for Bob. The peace of mind on the quality of care and commitment to excellence truly does still exist and this is the place to have those expectations met. Justin and the ladies at the desk are also fantastic. They always remember my name and details about me that makes me feel like family.

Best mechanics. Honest, affordable and fast. They do their best to squeeze you in and give you…read moreaccurate assessments. Dave is great!

My inspection was a fail because I was told I needed a Front lower arm control, Mercedez Benz, took…read moreit for a second opinion and was told I could actually put it off for like a year (which I am not maybe a few months) but the fact that I have been a consistent customer there, they could have done the pass specially since it was an emergency situation, oh and they charge 600 for part and labor.

First time - the estimates are reasonable, service is good and nice behavior/customer service from…read moreAnju. I recommend this place and I will bring my car here for future maintenance. I got the brakes done and the sensor for the engine lights.

Very unprofessional customer communication. Customer is advised not to talk mechanics though…read moremechanics are people of expertise not the reception people. A basic oil change service question, the owner didnt wanna answer or ask the mechanic himself. I can see how the mechanics themselves are treated by the owner and they not allowed to talk to the customer. You not allowed to enter where your car is being worked on, a purely scam tactic to keep the customer hidden from whats being done on your car. My first and last time coming to them. Dont recommend anyone.

Went to Ken's for an inspection. Dropped off at 10am and had my car back by 1pm. Fair price and…read moregreat customer service. I had previously went to PepBoys for an inspection and they were very critical and ended up charging $2000 if I wanted make the fixes to pass inspection. I spent just over $100 at Ken's on the inspection, the sticker, and new window wipers. Would 100% recommend

After coming here for 4 years for their overpriced and deceptive services, I'm taking my business…read moreelsewhere from now on. Granted that I don't know much about cars, I initially trusted the highly rated google reviews on this place since they seem to be run by honest people who are trustworthy. I really should've trusted my guts after my car's AC suddenly stopped working after taking it in for a yearly inspection here a couple of years ago, but I kept coming back in hopes that it was just a one-time thing (when I took the car back to have them take a look at it after that incident, they claimed the issue was not reproducible that there's nothing wrong with it. As if by magic, my AC suddenly worked after I picked up my car from them). This year, I dropped my car off with them for the yearly inspection and oil change (each of those services cost at least $100 btw). I was pretty busy at work when they texted me several images of my car tire. When asked if it needed a change, I was told it's highly recommended but not needed to pass the inspection. On the other hand, since I just replaced my car battery, I needed to drive my car in order to generate sufficient emissions data for the inspection. When I called them to ask about the tire issue on the phone, I was also told that the tires would only last around 25 more miles before they gave out. Since I don't wanna risk having a flat/blown out tires, I asked them to give me the quote for the cost of the tires. On the phone, they mentioned a set would be around $621. I thought it sounded a bit expensive, but after checking online, it seems like a reasonable range so I proceeded with it. They later sent me a text that all services (oil change + state inspection + 3 tires) would cost around $840. Mind you, whenever someone mentions a set of tires, one would assume they meant the entire set of 4 tires unless you're driving a tricycle. I didn't pay much attention to the part where they mentioned 3 tires since I thought it was a typo. Nope. I was fooled. They REALLY meant the change was only for a set of 3 tires. Since I picked up my car at the end of a workday, I didn't have much energy left for anything else than to just get home and rest. Granted that I've been going to this place for the past 4 years, I also thought that my loyalty to them would allow me to trust them with a high level of service. To hell with that expectation since none of the following were provided on the day I picked up the car: 1) the digital invoice (they link they sent on the day of service did NOT work), 2) the physical copy of the invoice, 3) the information on the tires' warranty, which they claimed verbally was only 6 months from the date of service or based on the tires' thread life, and 4) the safety inspection results. Before I picked up my car, I looked up Yokohama tire's website (the manufacturer of the kind I purchased), and it clearly states that they offer a warranty up to 65,000 mile and a 30-day trial satisfaction guarantee. After mentioning this to Ken's Auto on the call, they said that guarantee is only applicable if I were to 1) purchase 4 tires, and 2) submit the claim on my own on Yokohama's website. Granted that I last changed all 4 of my tires at Costco at the same time, I fail to understand why they'd only change only 3 of them ESPECIALLY if it would limit me from being able to get the manufacturer's warranty honored. Any automotive resources would also tell you the replacing either a set of 2 tires (front-wheel drive) or 4 tires (all wheel drive) simultaneously would be optimal to prevent uneven wear and tear and maintain balanced handling. This place has snake oil dripping down their teeth when they mentioned that the last tire didn't need to be replaced since it's still in good working condition and that I'm being charged fairly since I wouldn't be able to find a business that'd install my tires without charging for the labor costs (hello, Costco does this ALL the time). The part that pissed me off the most was how gaslighting they were about all the things they mentioned on the phone call and texts as follows: 1) they claimed they never told me my tires would only last 25 more miles, and 2) they claimed they DID inform me that I'd be charged for 3 tires by the 3 text images (despite the fact that they look like they're pictures of the same tire but from a slightly different angle) as well as on the phone (a complete lie). If you're looking for an honest and trustworthy car shop, this place isn't it. Keep looking elsewhere and save your money. Update: In response to Ken L.'s reply, I'd like to clarify that the estimates were provided AFTER the complaint call. The link to the invoice on the date of the service only says to "contact the shop to reshare the link". I was probably put on blast/speaker by the business during the complaint call rather than when the original conversation concerning the tires issue and pricing. So much for customer service...