Will NEVER go back here. I have taken all my cars there for well over a decade. Go in today just to…read moreget a code test as my engine light came on. Done this in the past, takes five minutes. Was told it could take up to 30 minutes as they were working on cars. Lady comes in after me needing a quote on a muffler. They take care of her before me. Girl behind the counter tells me he doesn't know how to use the machine, yet another employee is working behind the desk, patronizing with the female customer; he couldn't take care of me? I waited over 20 minutes for nothing. They just lost a loyal customer who took all three of his vehicles there. HORRIBLE customer service!!! And the girl working behind the counter could not even care. Didn't even try to fix the customer service blunder. GOODBYE!!!!

My car had a rattling noise from the undercarriages. They showed me the pipe that was rattling and…read moreprovided option to fix the rattling. Their pricing was very reasonable for my Explorer. A new pipe was quickly installed! Great communication!

I wanted to say a little something on here. This was my first ever coming here, and i absolutely…read moreloved it. Brandon and his crew are honestly the best I have ever been to, from now on they will be the only ones I will be going to for my services on any of my vehicles. And I will refer my friends to them as well.

I recently brought my BMW to Underground for some performance upgrades, and my experience was…read morenothing short of fantastic. Gretchen made sure that I felt welcome and kept me well-informed throughout the entire process. Brandon and Gerardo were incredibly knowledgeable and took the time to understand exactly what I wanted to achieve performance wise. The quality of work and the honesty I experienced at this shop is what stood out the most to me. They were very transparent about the pricing and timeline, and no surprises when I picked up my vehicle. HIGHLY RECCOMEND this place to anyone looking for high-quality, trustworthy service!

Very thorough inspection and clear explanation of each item along with photos of bad parts!…read more They did quality work and offered financing. We were able to get a loan car too. That helped a lot! Thanks guys!! We will be back!

Have been a customer for many years and they have been taking care of my 2013 Toyota. Would not go…read moreany ware else. Nicest people.

I found myself in their parking lot early A.M (car just died) anyhoo as I am in tears the manager…read morepulled in. He immediately approached me to make sure I was ok. I told him what happened and I couldn't help but cry because this was during Covid I was pretty much homeless with my husband living at the Drake Motel and had no income. (I was on a job hunt and my husband's disabled) I got the call saying it is my alternator but ALSO was given the best news I could have that not only touched my heart but helped me remember..."There ARE kind people out there still." Their own employee Carlos along with Mike I believe paid for the alternator and the labor with the money in their own pockets!!! You want your auto fixed by Mechanics go elsewhere however if you want your car fixed by not only great mechanics but mechanics and a business that has HEART Come to Northtown Auto Thank you SO MUCH!!!!

I am actually a heavy equipment mechanic but prefer to not work on cars after doing similar work…read moreall day. I totally trust these guys and have been taking all my cars here for years and honestly never felt they try to take advantage of me. If I did I would remove my car and leave a poor review. They may be a little more expensive than some but I think you pay for what you get. In my industry we have a sign in out office that reads fast, cheap or good... pick two because you can't get all three. I have tried another shop in McHenry a few years ago that a friend recommended. The car was there for 3 days and I called because I hadn't heard anything. They stated that they were going to look at it the next day ( 4 working days later). I picked it up and brought it to North Town and was driving it two days later. I really have never had a bad experience here and do trust them.

Had a great experience here! The staff was friendly, professional, and honest. They did a great job…read moreservicing my car, and the pricing was fair. Everything was handled quickly and efficiently. Highly recommend this auto service shop!

Got an estimate to fix the car. Labor was $742 and parts was over $1300. Went next door to auto…read morezone the exact same parts was $400. The owner got mad because I asked if I could bring my parts and he put me out

Wildly better than the Firestone located in Round Lake Beach on 83. Honest mechanics doing honest…read morework here.

One of the few places I will ever take my car. They always fix what's wrong and if they don't get…read moreit right the first time, they back up their work. My only complaint is that sometimes it's hard to get your car in right away, but that's because they're busy.

The driver was very personable, gave a potential problem to ask about, and suggested a shop that I…read morealso had a great experience with. Thanks!

My experience with Ernies Wrecker Service is the best interaction I've had with a towing company -…read moreAAA was going to be 3 hours. Ernie's driver pulled up in 15 minutes and they got me back on the road the same day without charging me an arm and leg. Driver was nice and the inside of the tow truck was clean. 10/10 great experience my go-to recommendation

Came here for a muffler repair and replacement. Very accommodating, creative and willing to work…read morewith you. Service is very good. I wouldn't limit this place. Just exhaust and muffler. I believe they could probably do far more. Worth a call if you need something to your car.

Excellent service and timely They made sure I was informed…read moreall through the service and repairs.