I would like to formally share a concern regarding my recent interaction with Diane/Diana.
Unfortunately, her behavior and manner toward our group came across as extremely rude and unprofessional. When we attempted to clarify the conditions and policies regarding additional guests, she refused to provide any further explanation or clarification. Rather than assisting us in a courteous and professional manner, she subsequently followed our group around, which made everyone feel extremely uncomfortable and unwelcome.
The way this situation was handled left us feeling as though we were being unfairly singled out and discriminated against. Regardless of the applicable guest policies, we believe those policies should be communicated respectfully and consistently, without making guests feel intimidated or unwelcome.
I strongly encourage management to address this matter with Diane/Diana and provide additional training regarding appropriate guest interactions, communication, and professionalism. Guests should be treated with courtesy and respect, even when there are policies or restrictions that need to be enforced.
I hope this feedback is taken seriously and that appropriate steps are taken to prevent similar experiences from happening to other guests. read more