This was my first time working with CarMax. I wanted to sell my 2020 low-mileage Hyundai Kona,…read morebecause the dealership where I was buying my new car was unlikely to be interested. The selling process is pretty simple if you do the bulk of the work online ahead of time. It starts with a self-appraisal of your vehicle, which generates an offer that may be adjusted when the car is brought in. If you like your offer, you must bring the car in within 7 days. I was reasonably pleased with my offer, which suggested they thought the car should sell easily for more than they paid for it. If you decide to sell your car within that 7-day timeframe, gather your title and registration documents and submit these along with proof that you're the owner(s). Each owner must submit copies of both sides of their driver's licenses and take a selfie. If everything required is submitted online, an approval is given and you can set up an appointment to come in. We did this on a Saturday, and while the place was busy our transaction was completed in about an hour. Still, I'd suggest you choose a weekday (if possible) to visit. I can't evaluate the buying side of things, but the selection of vehicles at this location is phenomenal, with many flavors of each model. I'm guessing that you will pay more for this convenience, but it might be well worth it.

Let me start off by saying this was my first and last time purchasing a car online. My experience…read morewas horrible. I would rather have the expectations of being in a dealership for 5 hours instead of wasting my time online, filling out all of the documents and being under the impression that I would be in and out in 30 minutes and ask the same questions that were answered online and on the phone when someone from carmax called me. 1.. The process totally wasted my time. I spent a good amount of time online filling out all documentations.Answering all questions only to be asked those same exact questions.When I got to the dealership. 2. I got to the dealership roughly at 4:30. I was told that I would be out numerous times within thirty minutes.All I would have to do is sign and go. Well, that was the first misleading statement from carmax. I did not leave the dealership until 9:30. 3. The salesperson that was assigned to me.His name was ramsey. I never felt comfortable with this guy.He never made me feel as if my best interest was being met. The process felt just like a process.Give me in, get me out.Let him move on to the next person. He spoke to me in a very condescending wait, in fact, I had to correct him a couple of times about the way he was speaking to me. He spoke to me as f I was a individual who lacked the intelligence to understand the process. 4. Ramsay also didn't give me the full carmax experience of when you buy a new car. while waiting 44 and a half hours, I did see other salespeople.When they finished up their sale, walk with their clients to their new car and give them the yellow bow treatment with the pitcher. Well, needless, say that is not an experience that I got with ramsey. As I said previously, everything seemed like a rush process, he made me totally feel like I was an inconvenience to him.And wasting his time. 5. Let's talk about the appraisal process. Now, this isn't something that i'm really upset about, because you can't really have a vehicle appraised online and have an actual good appraisal without an actual appraiser.Looking at the car. Online, they told me, initially I was gonna get $8000 for my car, well, turns out, I only got $6400. 6. Let's talk about the car. I purchased a 2024 BMW 330I with the M2 Sports package with 7,100 miles on it. After spending 425 hours in the dealership, it was finally time for me to get my car. WELL THE FIRST THING I NOTICED WHEN I GOT INSIDE THE CAR WAS THAT THE FLOOR MATS WERE GENERIC FLOOR MATS THAT DID NOT FIT THE CAR AT ALL. AND WHEN I SAY THEY DID NOT FIT THE CAR AT ALL, MEANING THE FLOOR MATS ACTUALLY COVERED THE GAS PEDAL. i brought this to the attention of the floor sales manager. Instead of coming up with helpful solutions from the beginning I was told that the pitchers online did not come with floor mats.So they just threw some floor mats in there. Again, I told this guy that this is a safety issue.The floor mats literally covered the gas.Pedal, and they let me drive off that way. They told me to find some floor mats under a hundred and fifty dollars, and they were reimburse me. Now I'm not the sharpest knife in it. Kitchen drawer? But I would always think that a dealership's top priority is to make sure they're letting you leave in a nice safe vehicle At the very least, they could have said.Hey, let us take these car mats out this vehicle.And when you buy some new ones, just bring us the receipt and reimburse you.No that did not happen. 7. Let's continue to talk about the car. Before carmax sells your car.They are supposed to do a quality inspection on the vehicle. I'm under the impression that this vehicle did not get a dural quality.Inspection. My reasoning for saying that is because the following day When I took the car to where I work at which is ABM W dealership It was pointed out to me that the windshield had a very large crack in it. Now to give carmax credit, they did get that problem.Taken care of they replaced the entire windshield. The car was also missing all four valve stem caps. Does summit all up my first and last car buying experience with carmax was an utter failure. The only reason I left with this car is because of myself. Pride, because I was telling everyone I was buying this car, and I had to deal wrapped up.That's the sole reason that I bought this car. I'm pretty sure that ramsey and his entire sales team mayfield, as if they got one over me by selling me this car at the non negotiated price that I wanted online and then me still buying a car after the whole entire bad experience. Well I may have left with this car But carmax will never see me again as a customer, and I hope that these words read to someone before they make a decision to buy a vehicle from you all..

I found one of their sedans posted online and went in to look at it and test-drive it. The online…read moredescription was accurate, and the price was fair. Isis was also very friendly, helpful, and never pushy. She was patient and responsive over the next several days. When I decided to purchase the car, the process was very easy and straightforward, and they took care of all the paperwork and title transfer. It was a very pleasant experience, and I have no regrets. I would recommend Chicho's to anyone looking for a previously owned vehicle.

Isis is a true professional. I test drove a few of her cars a few weeks back that were not the…read moreright fit. However, she kept us in mind and she was able to find us a car that met all our needs and was within budget. She is very attentive to our needs and is not pushy in any fashion. We bought the car and we were in and out in less than 30 minutes. I appreciate her speedy responses and her flexibility. Come see her for a hassle free car buying experience. Very happy with our purchase and I would gladly buy from her again.

This place is amazing! Danny is by far one of the most fair and honest mechanics that I've ever…read moremet. I highly recommend!

Luu's is the place to go! I had a great experience here! I went in with a scratched bumper, and a…read morefew days (3 to be exact) it was good as new! Danny has the feel of an uncle that takes care if all your car problems. I came to Luu's on a recommendation from two other friends, and I will gladly pass along his auto shop for the excellent service! I forgot to mention, when I picked up my car, it was freshly washed and shiny!

They very knowledgable, friendly and professional. They took good care of us gave us a good deal…read moreand answered all our questions. would recommend Sky's auto sales to anyone who is looking to purchase a car.

I have to say I'm 2 months away from paying off my 2012 Cadillac CTS and I have had the BEST…read moreexperience with purchasing my vehicle from Sky's! JUDY you're the BOMB!! Great customer service, easy to work with and she always took care of me!!! You can best believe I'm buying my next vehicle from Sky's with Judy's help. ***Sky's has some awesome, VERY reliable clean low mileage vehicles!

Amazing service! George was so great and super helpful, I felt so comfortable with them and this is…read morethe second car they help me with! I'm very thankful!

Excellent service! I already bought 2 cars on ADK and the costumer service is awasome! Highly…read morerecommended!

Honest repair people with Indian ethos! Trustworthy! Very…read moreaffordable and sincere folks. Love them. I always recommend them

I called the business line from their website and here is how the conversation went:…read more Business: "Hello." Me: *utterly confused by the unprofessional tone and lack of a greeting* "Hiiiii....is this a business?" Business: "Yea." Me: "Oh okay.....what business is this?" Business: "What business did you call?" Me: "What is your name?" Business: "Go ahead..." Me: "Oh, I'm sorry. I was asking for your name." Business: Go ahead. What do you want?" Me: "Oh. I will not be doing business with you. Thank you." Sorry. You lost me before you had a chance. Totally unprofessional way of doing business by phone.

HORRIBLE customer service! Although they're quick to approve just about anybody...they're also…read morequick to rip you off and take their vehicle back the first chance they get. They DO NOT ANSWER THE PHONE!!!! You can call back to back the entire day and they will let it ring, pick up and hang up, send you to VM, and then call you back but hang up when you answer. I give NEGATIVE 100 stars. They're rude, inconsiderate, scam artist. What I found out recently was they have insurance on each vehicle and if the vehicle is picked up and not recovered by the customer for whatever reason..they're insurance will pay out the remaining balance that the customer owes on the loan..therefore the sooner they get it back the more money they get at the end of the day. Rip off!! The little plumpy dumpy at the front desk is the worst...she rolls her eyes and acts like shes so bothered. Whoever the owner of this place is should be ashamed for letting this business be ran like so. P.S I still have my vehicle from these people so no im not a bitter customer bc you took my car back..your team is the worst!!

To really say if I could give them a -10 I would these people are so disrespectful they rude they…read morepick your car up in 3 days they don't care what's going on in your life no compassion what's so ever if I was a type of person that could shut them down I will they hang up in your face when you can't understand what they are saying don't ever take your business there they a rip off shut them down . I will contact the BBB because they customer service sucks.