I'm very happy with the sellers's ability to rectify the situation quickly and efficiently…read morecorrecting the order error. Thank you for being fast and efficient pleasure doing business

This place was so cool. Although I did not personally buy anything, my girlfriend found air Jordans…read morefor $60, that looked brand new. If you're in the market for shoes, come here!

Been here a few times the guys are always super nice and have great prices i definitely recommendread more

This place had the worst customer service I have experienced in a long time. I took my 10 yo son…read morethere because he is way into sneakers right now. The place is not big and they were not busy, just employees hanging out chatting it up. Not one person said a word to us the whole time we were there. What a total disappointment! I will definitely not be coming back.

I do not live near a retail location. My second time…read moreordering on line. Second incredible experience! I will be sure to stop in should my travels take me to Dallas to say " Thank You!" In person!

High end boutique for John Fluevog's unique style of shoes made famous in Hollywood and only a…read morehandful of major cities in Canada and the US arrived in Deep Ellum summer 2021. It's a really cool little storefront that drips creativity. The staff have obvious passion for the brand. We wandered in while exploring the area and learned much just by walking around. The shoes are fabulous. I did not see a pair for less than $299, and no doubt they are worth it to the right customer (Alice Cooper, Madonna, Vogue models are among the list). Will be interesting to see how the shop fares in this increasingly corporate, formerly underground artsy urban neighborhood!

I rarely leave reviews, but my experience today was so disappointing and disgusting that I felt…read morecompelled to share it. I called ahead yesterday specifically to ask whether this store accepted custom-made suits because another consignment company I use does not. The person I spoke with told me they did and simply said to bring them in. Today, I brought in four custom-made suits worth approximately $12,000. They were folded neatly and brought in bags. When I arrived, one employee greeted me politely and asked how he could help. I explained that I had called the day before about consigning custom suits. Another employee turned around and said, "It was me." He immediately and rudely asked what size the suits were. I explained that they belonged to my husband and I wasn't sure. He then said, "Well, first of all, you need to bring custom suits in on a hanger." I apologized and explained that I hadn't been told that when I called. His response was, "You didn't ask." That was the entire interaction. At that point, I thanked them for their time and left. Businesses are free to have whatever intake requirements they want, but basic customer service and professionalism cost nothing. Had I been told over the phone that the suits needed to be on hangers, I would have happily brought them that way. Instead, I was made to feel like I had done something wrong for not knowing information that was never communicated to me. I also own a business in the same neighborhood, so I understand firsthand how important customer service is. Every person who walks through the door deserves to be treated with respect, whether they're bringing in one item or several. The way I was spoken to was dismissive, rude, and unnecessarily condescending. It was such a poor first impression that I immediately decided to take my business elsewhere. I will also be sharing my experience when customers, colleagues, and neighbors ask for recommendations regarding local consignment businesses. If this is how potential consignors are treated before they've even become customers, I cannot recommend this business.

I drove all the way here because I had such a great experience the last time I was here selling…read moreitems with a younger gentleman. It truly left a lasting impression on how kind and helpful he was! Today, I waited around for the manager/owner who was extremely rude. I am appalled someone in customer service would treat someone like that. I came in with the low expectation he may buy one or two things. He would not even look at anything I brought in. Extremely entitled human being. Do not waste your time or energy coming into his store. I hope he at least treats his employees with more respect than his customers.

The teen heard about this place in Dallas so we drove from Fort Worth. This place did not…read moredisappoint. The selection is amazing! They have shoes you see online but can't find them in stores to try on...we did! It was fun to see and try on the rare shoes and clothing! The prices were staggering but for the shoe...I mean...of course! We will definitely go back for updates. The staff was super nice and chill as well. Thanks guys!

This was my first time checking out this store. Nice dunk collection!…read more Prices are a little nighter but it's expected. Definitely a great place for a tennis shoe collector.

Amazing selection....great experience... Good customer service I recommend this place to anyoneread more

Great selection of shoes, more than available and unbelievable helpful employees. I've been coming…read moreto sneakerhaven for a couple months to get shoes for my family and I. A very wide selection to choose from anything new in trend to classics that I've even had growing up !

The service I received during my visit today was extremely disappointing. I was not greeted upon…read moreentering the store, despite multiple customers being acknowledged after me. I was the only Black customer present at the time, which made the experience particularly uncomfortable and confusing--especially as this was my first visit while shopping for a gift for my boyfriend. I spent $173 in the store, yet felt ignored, uncomfortable, and belittled by the staff throughout my visit. When I was checking out, the cashier asked whether anyone had assisted me so they could receive credit. I explained that no one had helped me or even acknowledged me. Rather than offering an apology or addressing the concern, the cashier proceeded with the transaction without comment and handed me my receipt--no apology, no closing remark, no acknowledgment. This was one of the worst customer service experiences I have had, particularly as a Black woman spending my money in a retail establishment. The lack of basic courtesy and professionalism left a lasting negative impression. I will not be returning and will be taking my business elsewhere in the future.

The two Hispanic ladies were nice on both occasions I spent over $500 in just 3 days…read more The other two employees almost looked like they were tolerating my existence in the store, not sure if it's anything to do with the way I look, but they still wanted my money though. Better to purchase online and just go in to pickup from the store, it's not like the in store service is worth it, plus the store doesn't honor Cavender's discounts. P.S. most of the in store selection is from china, not even genuine leather.

This store is still there but has been rebranded. The service was great. I bought 2 pairs of shoes…read morethere this week. Excellent service!!

Great experience here today! I had gone online to check availability of the ASICS Nimbus 25 shoes…read moreand was happy to find some in stock and available in my size! I was greeted promptly and a salesman brought me a couple of pairs to try on, including the new Nimbus 26's which were nice, but I am a bit partial to the Nimbus 25's so I stayed with them, especially since they were offering 25% off of them on the stock they had left, making them a great value! This was a great experience and I will certainly shop here in the future for Service, Value , and Selection!