Iconic Store with and Iconic Past, Here today, but may be gone tomorrow.... This is an amazing store with amazing architecture, but sadly this store may be in the past very soon. Despite preservationists efforts to save the store, along with the Dallas City Council itself, it appears this store's days may be numbered. If you want an amazing shopping experience with amazing selection and service, get there while you still can! read more

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This is the OG Neiman Marcus store in downtown Dallas, since 1914. I've always been a big fan of Neiman Marcus, especially the Beverly Hills location, which has long been one of my favorites. While staying at the Adolphus Hotel in Dallas, my friend and I decided to stop by this flagship store, especially knowing it's a legendary location and currently at risk of closing. My friend was interested in buying some shoes and a purse as she lives abroad and was doing a lot of shopping (time to rack up on InCircle points) but once we walked in and realized how quiet and silent the store was, we decided to just have a coffee and then proceed to another store later. While I understand that the building has undergone architectural changes over the years, the ground floor felt underwhelming in terms of interior design. On a quiet Tuesday afternoon, the store was practically empty. We decided to grab coffee downstairs at the Expresso Bar, but the atmosphere was a bit off. A security guard in a bulletproof vest, visibly armed, stared at me for a second, which was somewhat unsettling. He moved on, but it made the space feel more tense than welcoming. We were dressed nicely--my friend had on a Chanel top, I was wearing fancy Italian loafers....so it likely wasn't about our appearance. There's nothing signature "Neiman's" or luxurious about the Expresso Bar or its presentation. Two iced lattes and a cookie served at a counter in plastic cups came to $20 with tip, which felt pricey considering the overall experience. The only other people in the bar seemed to be employees on break. I've read wonderful things about the Zodiac restaurant upstairs and wish we had time to check it out. I truly hope this iconic store stays open, but it could definitely use some fresh energy and warmth to bring it back to life. Some good energizing or soothing shopping music (even a piano) could do wonders. read more

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Outstanding customer service! This is what I've learned to expect from NM. And, the polite young man who handled my inquiry lived up to my expectations! He not only was able to address my concern, but also went above and beyond by having a manager follow up to make sure I was satisfied with the outcome. Now that's great customer service! The merchandise is top notch and outstanding. But, it's the people who work here who keep me coming back! Well done!! read more

Complaint Against Neiman Marcus As a decades long customer of good standing, Neiman Marcus recently refused to accommodate an online return of $1,110 despite my medical emergencies: emergency foot surgery, breast surgery, and months of rehabilitation that prevented me from meeting their 30-day deadline. While their customer service did say they hoped I felt better, they had no flexibility-just a cold recitation of policy. For a luxury retailer, this lack of compassion and support is unacceptable. Every other retailer I contacted was empathetic and extended a one time exception. Neiman Marcus has lost my loyalty. I have lodged a complaint with the BBB of which they have an affiliation. read more

Not my type of style to where I got anything out of it They had a really good chef and the food was awesome, but they were very disorganized

Neiman Marcus has shifted its customer service line to the Philippines. That would be fine if the person could understand English and the phone connection didn't break up every other word. Had to call twice, be put on extended hold, with no return phone call to assist in picking up my items that are "somewhere". Hi end prices combuned with low end service is one of the reasons the company cannot financially survive. read more

Beautiful store with beautiful people working in it. The sales reps were very friendly especially in the fragrance department. There were very few shoppers due to our current economic situation and their high prices with designer brands. Of course one could dream! I smelled perfumes by Baccarat & Creed and sprayed myself down with them. Went on all 5 levels via an escalator. Looked at designer shoes and purses and marveled at the beautiful wedding dresses. I bet this store has a lot of history in it. If you can afford it then go for it !! read more

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This was my first year going to the Neiman Marcus holiday brunch. It was awesome. A varied menu with about 8 different salads, several plant based dishes, many pescatarian items, lamb, beef, and pork selections. Something for everyone. The meal started with the most amazing chicken broth - yes broth. It concluded with a desert tower that too had something for everyone. This is our new family tradition. Will be going in 2023. read more

Neiman Marcus - Christmas Buffet - Men's Clothing Near Me - Dallas, Texas

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I already feel very self conscious as a person of color walking into luxury stores but when i walked in on a Nov 2023 day, after a conference, i was especially made aware that i didn't belong here. I came in to casually browse & clear my mind, secretly really thinking i'd buy some Milton Brown lotion (my fave) and sunglasses (i'm addicted...can't help but buy them on trips!) I came in and the staff were basically following me on every level. Sure, i came in 30 min before closing but sheesh. I made my way up a few flights, to the 3rd floor when something caught my eye...i browsed the luggage (because that's my new 2nd obsession now that i travel for work every week or two). It was at that time I realized it wasnt my imagination, i was as being kinda followed as a staff member in casual-ish clothes made his way towards me as though he was a customer, looking at the same luggage i was, only to turn and walk towards a colleague. This made me super uncomfortable so i made my way back down stairs. Lo and behold, sunglasses! I started to look at the sunglasses i came in for & got a complete 180 inexperience- it was whiplash! Now, no one followed or even asked if i wanted to look at the Prada's i was eyeing to replace my old ones. They went from one extreme to another. I really wanted my first experience here at the flagship to be great since i always loved the service at Neiman's in Denver but this one hurt. read more

bought my husband something, took very long to arrive, Bad quality,rude workers . this is horrible business I would not show here, the value of the clothes is like really cheap, read more

From when NM opened until the present, this store has been known for those with discerning tastes. As I browsed the perfume and jewelry today, I met some very nice employees who made no judgement regarding my dress or lack of wearing jewelry. And by judgyness I mean the eye glance that some high end retail associates give shoppers who appear to be maybe less than able to afford the items they are looking at. I only visit NM occasionally now since I have left NYC, but I still love seeing something that's unique and stylish and occasionally purchasing a splurge item. Now OMG the Creed colognes are amazing with all sorts of florals or fruity undertones. Ventured to jewelry and met lovely Marcellen who was so kind to show me some necklaces. She advised they can mail to florida (save on sales tax) should I so desire. Then came the makeup area. Here I met Moojan and what a delightful woman. We discussed something specifically that I was looking for regarding brows and although she and the other beauty advisor attempted to find something at least close to what I was looking for, no luck for me this time. I was offered a complimentary facial on my next visit. I did spend sometime in the shoe department without a single sales person approaching me. I also need to say that meeting Guy in fine jewelry was a breath of fresh air. He is a long time 20+++ years with NM and what a absolutely charming ambassador he is for the store. If they could clone him it would be marvelous. I cannot for the life of me remember the fragrance associates name, but she was beautiful and quite customer centric. The lovely experience while I was browsing was so nice and I definitely would come back again on my next Dallas visit. read more

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This historic flagship store has a wonderful selection of gifts for everyone ranging from $ - $$$$. We had completely above and beyond service provided by Shawna Patrick and the gift wrapping team. Such a fun way to shop in person thank you!! read more

Neiman Marcus - Men's Clothing Near Me - Dallas, Texas

I purchased Estée Lauder products totaling $294.45 for Mother's Day. Unfortunately, I had a change of heart and attempted to return the Neiman Marcus Estée Lauder products to the downtown Dallas store, only to be met with resistance from a very prude, and racist white woman, who refused to acknowledge at the counter for 10 minutes while I stood at her counter. Instead of acknowledging me, she said, I have to take care of my customer online order few before I help you before I help you. With a horrible attitude she began to fuss about. Why did I come to her counter, despite the product, being Estee Lauder, and being an opened, and accompanying a receipt of purchase that was just three days ago. As professionally as I could, I remain quiet and then she said "few people come in here making demands" I then said, "who is....you people?" ‍ I told her "whenever you finish if you could just process my return I would greatly appreciate your help." I kindly said "that's fine, I have a return". She then said "well if it's perfume or something, you need to take it somewhere else cause I'm very busy!" I continued to stand and wait for service--and told her that it was Estee, Lauder, foundation, and products that have been unopened, and when she could--I can kindly wait on her to process the return. She then rolled her eyes and turned her back and continued doing what she was doing for several minutes. She then proceeded to talk over me, and as I tried to explain to her that I had paid $150 on my master debit and $144.45 on my Neiman Marcus charge card, she then was over talking me and never processed the credit correctly. Eight days later I try to speak with capital one in Neiman Marcus at the downtown location. It was met with resistance. I never received my return of $150 on my MasterCard debit which is concerning. I was told that they only way they could fix it was to charge my Neiman Marcus $294.45, and then I need to bring back my debit and they will issue a refund, this is not happening. When I return back to the store, instead, they charge my NM card $294.45 and reversed the wrong amount. It was too overwhelming to continue to address. I still can't comprehend how $150 was charged my Neiman Marcus card. But it's not worth the hassle for me to go back and try to dispute. read more

Original Neiman Marcus in downtown Dallas. This store is so elegant and beautiful with top of the nine designer clothes, shoes, cosmetics, toiletries, you name it,Elegance and class. read more

Neiman Marcus - Neiman Marcus - Men's Clothing Near Me - Dallas, Texas

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What a great experience. Due to the COVID-19 you have to make an appointment to enter. No problem appointment made, upon entering I was given my very own personal shopping assistant. We walked each floor and she kept her distance so I could leisurely check out sales, but also close enough to answer my questions. I didn't have a lot of time. I'm looking for a formal for a wedding and saw a few things. I also love that they can do alterations in 1 week. So very timely turnaround. Overall I felt like a rock star with the store all to myself. Maybe that's how celebrities feel.. I got the gold star treatment!! read more

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Men's alterations in Dallas: In late 2023, I visited at least ten men's tailors in the Dallas area, who were known as custom or bespoke tailors, about shortening some suit jackets and sportscoats from the top of the garment (i.e., at the shoulder seam). Apparently recognizing the careful and time-consuming work that would be involved, most of the tailors advised that the alterations couldn't be done (or done well) or were not willing to undertake such a project. Mike Akache, the Regional Manager of Alterations at the NM Northpark store, was one of only two tailors with the skill and confidence to undertake the work. I've had many garments altered at the NM Northpark store over the years, but in this case, the work involved difficult alterations that were not typical for most tailors. Mike did a great job advising me as to what and what couldn't be done to particular jackets and sportscoats and performing the work. The price was more than that for more normal alterations, but was still reasonable for his time and work. The work was so good that it's almost impossible to tell that the garments were not originally constructed as they now are, and (of course) the garments now fit much better and look good. I heartily recommend Mike and his department of tailors! read more

I worked in this building for 2 1/2 years in the late 1990's and the year 2000. Truly no place like it. The best. Many mentors that gave their best every day. There couldn't have been a better group of people that truly cared about the customer experience AND each other. Truly some amazing people that worked so so well together. Amazing times I had working at the DT-01 store. Thank you Will, Emily and of course Shelly along with numerous others. You really don't have experiences like this often in your lifetime. I learned so much about retail, customer service, policy and procedure, but more importantly, how to be open and listen, how to do what's best every time and how to work with/for people of all backgrounds, beliefs and interests. It was a very diverse group of people that were one big family. As I look back on my adult career (and I went on to Gaylord Hotels, BMW and Mercedes Benz) there were many places that had the potential but just couldn't match the attention to detail, the true Art of Selling and to understand that No Sale Is Ever Final. Caring makes all the difference. Thank you for the memories Downtown Neiman Marcus, you have fortunately and unfortunately, trained (and spoiled me) to recognize and strive for the best in all customer experiences. read more

have had an account since 1979 they didnt send me a new card when my card expired . went to charge something wouldnt go through was on the phone in the store for 30 minutes . Then they said it was renewed passed the phone to sales clerk Still wouldnt go throughThey sent me a card the next week went thru. Tried to pay bill online as I had in the past couldnt do it. Three calls they couldnt verify my phone number which Ive had for 37 years. Wanted me to send a copy of my drivers licence whick I refused to do didnt feel comfortable doing that. They couldnt fix the problem Cancelled the card. A week later they were hacked customer information compromised. Glad I didnt send that copy of the drivers licesnse Theyre customer service reps were rude and kept giving me the run around Dont need the agrivation read more

Such a classy place to shop at! I got excellent customer service at the Beauty Department although it doesn't carry the brands I was looking for. Joan is knowledgeable and professional. This is the high end department store shopping experience i have been looking for for past few years in US. read more

My experience with this Neiman Marcus can be summed up like this: love the store's setup & decor, like the employees, hate the prices. When it comes to the prices, I can honestly say that I wasn't surprised, given Neiman's location in downtown Dallas. You have to automatically expect a 25-30% markup to recoup costs to run a 6-level department store (the top two levels are for the executives). While the product quality is exeptional with the choices of designer clothes, its hard to purchase a size 8 designer dress for $238 off of the rack for my wife (i.e., Tahari) when I've seen the exact same size & design at NorthPark for 20% less at the Tahari store. The same goes for perfume sets. Why some of their prices are lower online in comparison to the store, I just don't know. While I do not hate Neiman Marcus (been shopping at various locations for 20+ years), this location just seems to have noticeable mark ups on virtually all of their inventory. While the mark ups may not bother some, its just hard to justify the concept of overpaying for the same value to others like me. To make it a fair analogy, shopping at this Neiman Marcus location is like purchasing a NorthPark Center piece of merchandise at a Highland Park Village price. The difference? Simply the zip code. read more

Neiman Marcus - Cool touch to Neiman's Christmas decor. - Men's Clothing Near Me - Dallas, Texas

This business steals your money and keeps the product. This was my first time ordering from them, and I received an email and text saying my order was delivered, but I never received the item. I contacted them, and they emailed me in 5 days saying my claim was denied. read more

This review is for the cosmetics department. I visited on 9/17/21. I needed more of my fancy hair oil so I made a trek here. The cosmetics department is a clean, quiet and sort of charming setup. I like how it's organized. Now I'll tell you that it's QUIET when you walk in unless you're dressed to the nines. However I was greeted very shortly by a pleasant lady before being left to browse. However I was offered assistance. Then another associate, Ana Lopez, came along. She is patient, knowledgeable, and is approachable. You know how plenty of NM have those Glamazon sales ladies who wear skyscraper heels and stare you down? That's not Ana. She is very pleasant. Anyway, she helped me find everything I had on my list, paid attention, and was just great. I'll be back to shop with Ana most definitely. read more

My fav place to be pampered.. Dave Russell is my all time favorite hair stylist everrr. I can spend all day at NM and not visit every floor. If you love lemon, you have to splurge and treat yourself to a lemon cupcake....drink 6 cups of water and visit the hotel fitness center before your shower...I guarantee you everything will be alright! read more

Neiman Marcus - Men's Clothing Near Me - Dallas, Texas

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Yikes. I knew department stores are expensive, but $105 for a cotton camisole? I was the only customer at 5:30pm on a Thursday. I wanted to pass some time here as my flight was delayed, but I was followed around by a different jingly salesperson on all 4 floors I visited. The place is more like a failed art museum -- how are they even still in business? Would've loved to have purchased a silk scarf or a nonprecious stone ring but damn did they turn their noses up at me. Never stepping foot in a Neiman Marcus again. This retail dinosaur can die. read more

Neiman Marcus - Empty. - Men's Clothing Near Me - Dallas, Texas

Everything you'd expect of Neiman Marcus. Beautiful selections exceptional service. Didn't do much shopping but we did dine at The Zodiac and lunch was delicious, Jeff was very welcoming and helpful! read more

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Truly vintage original! It's such a kick being in this store, because it's such a throwback to simpler times. I always think of Mannequin, with Andrew McCarthy and Kim Cattrall, when I'm inside. My mom and I love having a stylish lunch together at the Zodiac here too. read more

Coming up on five years later. The Neiman Marcus undershirts are still at the top of the rotation, with Brooks and Lauren filling out the bottom of the lineup. Best quality there may be. read more

In June 2019, I came to this department store to get my make-up done at the Dior store for a wedding (I live in California). I ended up purchasing a Chanel from this Neiman Marcus in June 2019. I need the receipt to show to Chanel to verify my Purse. Therefore I called Chanel at Neiman Marcus, and they have no information on my purchase... which I was told is impossible because you can't check out in Chanel without them having all your information. I called many times trying to figure out what occurred - I got a billing statement from my credit card company, and they checked out a Chanel purse in Dior cosmetic section-- which you cannot do! I've been told over and over and over again that this has been escalated to the manager of the store, and I'll hear back from them soon. Well apparently, the store manager does not care at all. I've called over ten times now -- lesson learned don't ever buy from the department store. read more

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I ordered an item via the website to be delivered within 10 miles of the Dallas store location. It was supposed to be delivered the next day. One star is awarded for the free bonus items that were included which were delivered on time via FedEx. The main item that was ordered was delivered via a local courier. The item was not delivered as of three days after expected delivery. I attempted to contact customer service through the website using the text services. I had four encounters attempting to clarify where the item was. Only one out of four of the encounters was I offered the opportunity to ask any more questions before ending the conversation. The other customer service agents cut off the conversation early which was very disappointing and frustrating. I spoke to the supervisor, Crystal. She apologized for the poor service. I asked if I could cancel that order and just order another one so that the gift to arrive on time for the holidays. She would not offer me this option. She told me that they had to file a claim with the courier first. I suspect that they were out of stock of the item. It is disappointing because if I had ordered an item out of Amazon and if the item was lost, the replacement item would've been immediately shipped if this were my option. In this case Amazon customer service would be superior to Neiman Marcus. And that is their artificial intelligence tool. As a long time Texan I hope that Neiman Marcus will use this feedback to improve their quality of service so that they can compete with Amazon based on its reputation of customer service. PS. One week after initiating the complaint I was refunded. read more

Flew into Dallas to help my daughter find a wedding dress. Decided to start looking for myself since I have two children getting married. This location is near the hotel (The Adolphus) so just a short walk. Greeter at the front door took us upstairs and introduced us to a young man. Told him what I was looking for. He showed us one dress (short business look) which was not evening close to what I described to him. He said he was just finishing up with another client and would be right back. He never came back. Another young man came over and I actually showed him what I was looking for. He could order it but told him I don't live in Dallas. Very polite young man and interested in having a conversation but didn't seem interested in helping finding a dress. Definitely will come back to Dallas and set up some appointments with some of the beautiful boutiques. Will NOT recommend this location or be giving them my business in the future. To customer service...nothing more needs to be said. You have the above info if you wish to follow up. The time was approx 4-4:30 on Jan 14th. read more

I don't like to post terrible reviews but yikes.. this store is gorgeous but I think the staff needs to be replaced at least in the cosmetics/ fragrance. I didn't receive help until I was ready to check out. I bought a gift- jo Malone perfume & she didn't wrap it & gave me a used one. Lazy un professional poor service. Definitely need new staff or shop at North park. read more

I thought that this place was cool for historical reasons, being the second location for the Dallas-based Neiman Marcus (with the first location being long gone due to a fire which caused the relocation of the brand to this site). While I liked it, and can see this being a better Neiman Marcus in Dallas to avoid the Black Friday mobs, there were also some shortcomings. Here's some notes I've made about this particular historical landmark of this store: 1) I thought this store was supposed to be the Flagship store for Neiman Marcus. But it's kind of small - 4 stories of shopping, plus two stories of executive offices, but each floor is not exactly huge. So it kind of makes me question if this is REALLY the Flagship store at all. 2) Old architecture and styles from the ages past - I particularly loved the "golden" escalators that goes up four floors of this 6 floor building (the upper two floors have uninspired elevators for the offices). 3) Three of the four floors cater heavily to women, whereas one floor is for the men. And I'm pretty sure I saw a Chanel "outpost" on each of the floors catering to women. Couldn't they just put all the Chanel stuff together? I don't need to be seeing that particular brand every time I step out of the elevator on nearly every floor. 4) Supposedly they recently finished the first floor renovation, according to the press. I find it kind of hard to believe - since the counter of the coffee bar behind the escalators had some obvious damages and there were numerous tiles that were cracked. Partial renovation of the first floor, perhaps? With the amount of money they're charging for their products, you'd think this store would be flushed with cash and would be able to keep this place impeccable... but it's not. 5) Service is top-notch - partly because this store wasn't really busy with customers at all, so the employees can easily give you full attention. read more

Don't waste your time here if you're not Jeff Bezos or Kim Kardashian. Not sure how they're still in business because there was no one there when we went but maybe they would make more money if they changed their snooty attitudes and seemed more interested in customers than their phones :) read more

Always the best service, and most amazing atmosphere. Every visitor to Dallas must visit the downtown location!

Great customer service. Xoxo Xoxo Great art its like a museum. Like an art gallery with clothes . read more

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Do not buy Spanx brand. Their materials are cheap and not worth the money. If you want great quality for your money, buy Calvin Klein or something else, but don't waste your money with the Spanx brand. read more

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Do not waste your time, unless you plan on walking in with a mink coat and money falling out of your pockets. Even if you can afford something, if you look like you can't, they will follow you around the whole store. Yeah, the WHOLE STORE (all 5 floors). Total waste of time. Pretty pathetic, economic discrimination at its finest. Racist, if you ask me. I'm never going to another Neiman's. I have to much dignity. read more

I was very welcome by the atmosphere of this store and the selection of clothes to choose from. At first I thought that the clothes in the store were going to be very expensive and hurt my pocketbook but coming to find out it wasn't as expensive as I thought it would be I had an easy time finding what I was looking for. And the associates were very helpful. The checkout process was very simple the lines were short. I got a couple entire outfits for a fairly reasonable price and shoes to go with them. All I know it was a good experience read more

I have to update my prior review, upon further visits upon lunch breaks I have discovered the that customer service is downright rude and lazy. The ladies behind the perfume counter showed no interest in engaging with the customer and were only interested in gossiping amongst themselves. When I wanted to try on different scents, the one employee who did engage with me told me to "sniff the spray" instead of letting me explore new scents. The employee in the Chanel store was also haughty - she immediately assumed I wouldn't have the wherewithal to purchase a handbag from the store and was asking me questions such as "do you know how much these cost?" to "just wanted you to be aware" of any sort of budgetary concerns (!!). An terrible Pretty Woman moment right there for me. I won't be giving her any of my business. read more

Went to the downtown Neiman's this morning since it's the same distance as the Northpark location for me. Someone said to go there because there is never anyone in the store. Could not identify the parking garage. Squeezed in to ask the valet guy if I could valet. He wouldn't look up from his phone. Seemed very new on the job. Finally got his attention. Walked in to smell perfumes. Looking for a new perfume. Woman greeted me. Sprayed some samples on paper testers, got them confused and I had to ask her to write the names of them down for me in case I wanted to purchase one. She seemed very bored and uninterested. Headed over to exchange or return a pair of gloves. Not sure who the salesperson was but she was extremely cold when I approached her. She seemed a bit pretentious and - again - uninterested and bored. And could not make eye contact: She was not warm, friendly or helpful. Overall, I felt like I was bugging the employees?!?!! I got the feeling they are all bored and don't have enough to do ... perhaps this is why they are not on their toes and ready to attend to their customers appropriately. Won't be going back to this location again. read more