Walked in here to get my I phone charging port fixed. Alex helped me out and fixed it less than 5…read moreminutes. Friendly and quick service, definitely coming back if I have future phone issues.

Fast and professional service. The price was very reasonable and the person was very friendly ;)read more

Awesome shop that fixed my computer totally didn't have to send it in to the dealer. For a good…read moreprice and on time too. Only took like a week. Awesome service you guys are the best

Michael is the man! No doubt! He repaired my Mom's old iPhone that she was quite accustomed to …read more Needed a new charging port and battery which he did with amazing turnaround and at a very reasonable cost. Saved her from having to buy and learn a new phone. He cares about his work and customers.Highly recommend . Thank you Michael!

Amir is a star. He was able to correctly identify and fix an issue that Verizon's customer service…read moreand other store could not navigate. His knowledge is stellar, customer service is exceptional, and his ability to problem-solve is commendable. While the parking lot is certainly uniquely designed, this Verizon store is worth the visit when you're in need.

These guys are dishonest, scammers. I am absolutely appalled that the representative looked me in…read morethe eyes & chose to blatantly lie to my face about the price just to make a quick sale, have me find out about the price the next day, return the device & lose a customer (if not more) for life. Through the Verizon App online, my mom bought an iPhone 16 Pro & specifically declined the technician set up fee of $40. She then sent me to pick up the phone in store. SCAM 1: When I get to the store to pick up the Phone, the Verizon rep said there was no order to be found on the account & that I had to pay in person that day. Turns out, (via e-time stamp) the Verizon rep intentionally cancelled my mom's pre-paid order so that I would have to fill out the forms & purchase a phone through him just so that he'd get commission. Such a waste of my time. I also had to call Verizon's phone triage just to verify my mom's prepaid order will be refunded to her account in the next Verizon billing cycle. SCAM 2: The Verizon rep said they were doing an Apple Watch deal where I could keep my existing Verizon line and buy the Apple Watch at the discounted rate in-store. I said ok & paid for the watch with my credit card in-store. I then go home only to find that the Verizon rep opened up a NEW PHONE LINE under a NEW PHONE NUMBER just for my Apple Watch that would cost me $15.99 for 36 months which is $575. Ridiculous. What's more is that instead of charging it to my account because it was my Apple Watch, he sneakily charged this $575 fee to my mom's account hoping my mom and I wouldn't talk & find out? This all felt so sneaky because Verizon's billing cycle is monthly & any new purchase can only be returned in 30 days... so if my mom and I didn't talk (literally the next day) or bother to have checked our online account we would've been locked in for 36 more months (3 years) for a new phone line for an Apple Watch... good thing we caught it. However the next day when I went into the store to return the watch & cancel the phone line, Verizon insisted on charging me a $50 restocking fee (again another swipe on the credit card). Even though I was in-store I again had to call the Verizon customer phone triage line to cancel the phone line AND refund the $50 restocking fee which they could only apply as a credit not cash. Also this credit is not going to apply until the next billing cycle so now I have to keep track of that as well. The Verizon Rep over the phone said if I don't see this $ refund in the next billing cycle I should call the main Verizon customer service line again (not even a specific line that'll get the new rep up to speed) - what a nightmare. SCAM 3: I specifically told the Verizon rep I didn't want to elect in the Verizon set up fee because I'm only here to pick up the phone. I'll be setting it up at home since Apple products are intentionally made to be user friendly. Despite saying this, the Verizon rep had the audacity to charge me not ONCE but TWO service set up fees for both the watch & the iPhone. When I asked him what those line items were on the invoice he blatantly LIED to my face that those were just Verizon Purchasing fees that he has no authority to take off the invoice & that they were NOT the initially declined technician set up fee. He was the only person in the store so I couldn't verify with anyone at that time & I ended up paying the $70 set up fee. I later found out the truth & had to again call the Verizon phone triage line to rectify this. I have never seen a representative blatantly lie about something so black & white, and something that could be easily checked the next day & rectified. Guess he was counting on the fact that I wouldn't go through the hassle of rectifying all the excess charges he put on my account. ------ Tldr, he upcharged me an excess of $904.58 when in reality if he had done right by me and gave me what I asked for & had the paperwork for, I wouldn't have had to pay anything and I wouldn't have had to waste so much time going back to the store & troubleshooting with Verizon's phone customer service line. What's more, is that all this money is only going to be refunded to me in Verizon CREDIT and not refunded to the original payment. Insane. Biggest scam ever. These people are heartless.

guess nobody showed up for work - door and gate locked though all other information says "open"…read more Unreliable when absolutely nobody shows up at all

Today I worked with Marina! Amazing and helpful and these peeps work so hard. Treat them right and…read morethey'll be there for you!

When it comes to getting the job done, right I'm always coming to Image Wireless Inc. where Shawn…read moreis always there ready to make things right? I highly recommend when you want things done right with your mobile phone or Computer service needs, this is the place without a doubt. Whether I'm traveling internationally or at home here, I know my mobile phone issues are always resolved knowing Shawn! Simply one word, THE BEST!!

Being in the plumbing business for over 25 years I am so grateful to these guys that without my…read morephone I would not be able to receive calls and do my business and stay on top of my projects. Every time I have an issue they have always been there for me as the most reliable trustworthy people to always keep me online so I can do my business receive calls and have my sanity!!! As accidents happen I dropped my phone and the screen shattered and I could not answer calls and be able to do anything but coming to image wireless I was quickly put back on track without wasting time trying to figure out anything or being price gouge because I'm in desperate need of help. Coming to image wireless I have faith of always being taken care of without getting price gouged because I'm in desperate need and help. They are knowledgeable and dependable and trustworthy

The manager turned me away twice not knowing what to do for overcharges I received of $2,500+…read more T-Mobile staff members frauded me - it's now over 30 days they couldn't give me back my credit. Worst and corrupted telephone company. Doesn't care about their customer

I had some particular situation setting up my new phone. Monica and store manager Aaron helped me…read moreout until it was all resolved. It was the best customer service experience I had. Thank you. You guys are awesome!

Amazing service Samantha was so helpful and very kind. I had the best experience and I got the help…read moreI needed.

It's a beautiful store, clean and big. But the staff???…read moreThere are 4 women there and their favorite word is "No" ! Very tough women!!These girls aren't trained. They may have nicer about it? Or Asked for my account? I've had this account for 15 Years. I was given misinformation and also wrong information. I don't appreciate wasting my time, energy or gas. I was advised by this store that I had to return the 5G home internet. And that's not the case!

I came here in December 2025 while dealing with a a lot personal problems Unsure of what to do…read morebecause I didn't have access to a phone that my father had. I originally planned to go to a place that said it was down the street but when I went, it was closed permanently. I sat in my car cried and started looking for places on yelp and found this place down the street and they were so nice and accommodating. They helped me add minutes to his phone so I could keep answering phone calls to notify people. They also had two very sweet dogs that cheered me up. Definitely recommend

I previously got my Samsung S23 Ultra screen replaced here, and it was very smooth, so I figured…read morewhen I was having camera issues I'd come back and get it fixed here again. Unfortunately, Josh didn't have the part and it wouldn't come in time for when I needed it, so he referred me to another unaffiliated repair shop to get it fixed. I respect and appreciate that level of transparency and honesty, and they offered the same level of service that Josh would have.

TLDR: Kevin, Ruben, & Meg set the standard to be beat in customer service and professionalism…read more After being with them for 30 years for cellular, I had decided months ago to leave AT&T. I went in late on a Friday afternoon on a beautiful day, thinking it'd be quick and easy. It was not quick. It was, however, exceptional. I was greeted immediately by Ruben, who let me know from the get that it'd be about 20 minutes before someone could sit with me. He asked what I was in for and got me on the list. He looped back prepping me for what I needed so I could be ready when it was time. I logged into my ATT account and took screenshots of my statements, account, and plan details. Kevin was the guy assigned to work with me. I was clear about what I wanted, he was clear about T-Mobiles offering, and we were off to a good start. But then, we were met with challenges at every step of the way. AT&T did not make it easy for me to transfer. From getting the release PIN to porting the account over, we ran into hiccups and delays. Throughout the ENTIRE process Kevin was calm, patient, and unphased. A true professional. Ruben stopped in from time to time to check on us both as we progressed. I was astounded by Ruben's attentiveness on the floor, checking in with customers in progress as well as those walking in the door, consistently until his shift ended. They had a full house, and no one sat for more than two minutes without a hello. In the final stretch, I asked Kevin when his shift was up, He assured me we'd be done before the top of the hour. Turned out, AT&T had given me an account number that did not match on the back end in order to port the number over to the new carrier. We took it straight off of my invoice, it failed, Kevin and I contacted AT&T via the app to confirm, they confirmed, Kevin had to escalate up through T-Mobile to three-way patch a conversation with AT&T to get the correct account number - which was not, by the way, the account number I had on my invoice OR in the app. (SHADY!) All to say, Kevin's patience and professionalism all the way through our THREE HOURS together was unwavering. I walked in nervous about a carrier switch, I walked out converted to T-Mobile without one single regret. On the way out, I was able to thank Meg who was on the floor and had supported us through the entire fiasco. Wow, T-Mobile, if Kevin, Ruben, & Meg represent the quality you offer in service, they are bar none. Thank you to the T-Mobile Santa Monica team for one hell of a first experience with a new carrier that has me never looking back.

The staff here are very helpful. One time my phone just turned off and I couldn't restart it. I…read morewalked in and within 5 minutes the staff showed me how to restart it, if the usual way didn't work. I also downloaded the T-Life app and on Tuesdays they have deals, which are fun! I have received a tote bag, umbrella, blanket, etc. The staff are also very patient when there are issues with my phone, or when my front glass has cracked. Fortunately for me, I have insurance, so the staff guided me on how to make an appointment with an affiliate local repair shop. Thank you T Mobile!

Came in with messed up graphics on the screen. He assessed it with the screen within 45 minutes…read more$130. Works great

Yep, consistently helpful and hence appreciated. I make sure they know this by tipping the guys…read morewell. Small businesses should, and some do, know that providing outstanding business will provide them not only with steady customers, but good tips and cash. KUDOS!