I have used this post office for many decades. The postal service has always struggled with…read moreemployees, but the past several years have been in a steep decline. Counter help is slow and inefficient. The 'service windowz' is ridiculous and their posted hours mean little. Even my local postal carrier can't be bothered to put things in my home mailbox. Several times in the past two weeks, I've had late Amazon deliveries because packages were delayed in transit per tracking. This is AFTER they've been tracked into this post office. Last week, Amazon tracking said delivery was attempted but unsuccessful and the package was being held for me downtown. The next morning, we went to retrieve it and they didn't have it. This has happened before and they never leave a slip in my mailbox.

Tereible service. I never want to come to this place to get any service done. Staff attitude is…read moreextremely bad and unprofessional. They are extremely rude. I often send and receive packages, sometimes my packages are delivered here so I just come to this place.

Horrible manager at this location. Teejay (doesn't provide last name which is inappropriate) worst…read morecustomer service I have seen which is a shame because the other workers seem amazing. This location no longer delivers to the door apparently and will keep packages for you to then come in and pick up. My door is less than 100 feet from my allotted mail box in my community and randomly after two years packages will now not be delivered? When asked about this change Teejay informed me it was due to Covid precaution. Claiming a Covid precaution in 2023 after not implementing it during the actual pandemic seems extremely fishy. Or a blatant lie. I understand the Christmas rush and the amount of packages but that does not excuse you to make up rules so that your delivery times look better than they are. TAKE MAIL BOXES TO THE DOOOOOOOOOOR TEEJAY is horrible. I'm sorry to the rest of the staff and workers for having to put up with him. Thank you the rest of you for all the work you do.

This postal office has now lost multiple "money" related items being sent to me, and OFFICIALLY as…read moreof today, the mailbox had either been lock-picked, or open by someone else with a key (the only people being the USPS at this location) and ALL mail taken out of the box. Prescriptions, Credit Cards, you name it -- they definitely stepped away with a few more items than I'd have liked. Watch this location, and if you can, send your mail to Las Colinas or one of the other locations.

It's been so long since I've left a review of this spot. You guys... this is a US Post Office like…read moreany other. Actually, I would argue that it's larger and has more parking and employees on deck than the average post office, but I suppose I've only been to so many in my life. I can't think of a time when I had to wait longer than a few minutes to be attended to, so no major complaints from me!!

My wife and I were getting our passports with our female daughter (not even one-year-old); the…read morewoman helping us was very professional and made the experience seamless. However, two male workers were graphically and descriptively describing women in a very sexual nature, saying things like, "Back in my day, I would've taken advantage of that young body regardless of how old she was." It made my wife uncomfortable, so she had to step out. Meanwhile, I didn't want to cause a scene with my daughter and just wanted to be gone from this location. One of the men was a significantly older white man, and the other was African American-looking in his late 40s. I recommend never going inside unless you want to potentially experience hearing or being treated to inappropriate and unprofessional behavior.

These ladies are the absolute sweetest. My husband dropped off a package I was returning to Apple…read moreand we lost the receipt. Apple was saying they didn't receive the package and were saying they were going to charge me $1,300 and I was freaking out. Called the store and the lady was so nice to look at everything she could to help me. I will definitely use this company for all my shipping and packing needs in the future. Excellent customer service.

Save your money and time. Very rude, bad attitude and poor service. Had issues receiving signed…read morecertified letter, owner didn't follow up and was very annoyed. Will never return

Hey, if you gotta go to the post office for something, this is one of the best locations that…read moreprobably exist in the whole USA. Built in 1986 under the Reagan administration, the facility is still very, very nice and clean When you go in to the retail area and go to the counter, they are very easy to work with and will explain to you what the cost is for the type of mail service that you need or shipping options The only issue that we've ever had is somehow thieves have figured out how to grab stuff out of the outside blue mailboxes so I always walk my items into the main lobby and put them directly into the slot through the door to ensure that they're inside where the cameras are watching for any thieves It's mega convenient for me from my house and I usually am driving past there on my travels and errands It's part of what I like about living in Arlington

This post office is great. Super helpful and willing to go the extra mile. Sometimes the line is…read morelong, but that's to be expected with any post office. No complaints it's a post office do what you gotta do and leave.

If there would be a minus, i would give 5 minuses…read more.. First, how come there is never anyone actually apearing to be working? It is shut down so you cant buy stamps or mail stuff out. But the warehouse is open, i guess, since I hear music. But noone ever answers the door when you ring the bell, or bang against it. Plus they are open from 9 to 5 with 1 !!!!!!!!!!!!!!!!!!!!! hour lunch break from 1pm to 2pm. I wished I could work those hours! Then the USPS changed stuff, so our office mail does not get mailed PRIOR to 5pm, 5pm is when BUSINESSES usually close you federal people! UGH i just want my stupid package. I so had it with the USPS, I will not send stuff by mail anymore nore do anything with USPS ever again. No wonder it is going belly up.

This is my favorite post office location. It is small, and it closes from 1pm to 2pm for lunch…read more This fact is clearly posted. Teresa is the counter clerk. She is very helpful, friendly, responsive and she even remembers my name and addresses me by it when I enter the door. Best customer serve ever!!

For coming with the after work crowd the week before Christmas I'm actually impressed. They were…read morefast, friendly, and effective. I was pleasantly impressed. The post office is my favorite to get to, easy parking lot, clean, organized and nice staff members.

People at this post office are friendly, but what I would like is to get my mail delivered. A…read moretracked package made it to this post office and then disappeared...no answers. I get Informed Delivery, but then what is supposed to be delivered isn't. I have two state driver's licenses that never made it to me as well. I'm concerned. I'm concerned because 20 years ago, while living in the same home/address, a mail person stole a newley issued credit card and the pin that was mailed in a separate envelope. He stole a lot of mail, and served 5 years in jail. Meanwhile it took about that long to clean up my 18 year old's credit thanks to the theft. This post office NEVER answers the phone and obviously they don't have to. They have a lady with her own little office with the phone but she will not answer.

Horrible customer service!! Rude to the core. Packages arrive days late with no real explanation as…read moreto why. Horrible service. Do yourself a favor and use fedex or ups. USPS is out of date with reality. ZERO STARS.

I wish we have 0 star to rate this post office, the personal are so rude and don't like to help us,…read morewe paid for the service, please hire better personal

I have a USPS account, but it wouldn't allow me to place a letter in the address where my friend…read moresays there's one. I went in to pay for the package and ask the question of how to write the label online. While waiting in line, I've noticed all the notes on the pixie glass from this worker's station. I mentioned to Marcus that he's so loved and I think he appreciated the compliment. As I was waiting in line, Marcus worked on two customers at a time. When one was finishing up, he asked the next customer to come up. He works very efficiently and fast! I asked Marcus how to write my friend's address next time. He was able to answer it and I'm glad I asked so I can avoid the lines next time. Thanks, Marcus!

I placed my order 7 days ago on Monday and it said it would be delivered by 2-3 days, and then it…read moresaid it would be delivered by 9:00pm the next week and still didn't come. I have absolutely no idea what the USPS is doing with my package...

PO box loading does not occur daily, very concerned that we do not get our mail in a timely manner.read more

Update to my 7/18/25 review: Today I visited the Mansfield Post Office. What a difference! It was…read moreso pleasant, friendly & helpful. I was in a long line for counter service with same 2 packages. A lady came out from the back with a scanner ready to help anyone she could. Scanned both my packages in 5 seconds & I was on my way. Highly recommend the Mansfield Post Office! The Arlington Tate office on SW Green Oaks needs to learn from them on how to provide great customer service.