Amazing service! Andrew provided amazing customer service. Spoke to him in the morning and surprisingly received another call from him because of a message I had left. Customer service is something that been on a decline for a lot of places but Andrew is one of the few that maintains and excels at it! Thank you Andrew and ez-up!!! read more

I went to the factory store to purchase my first EZ UP, This place is awesome they had the canopy's on display so you were able to see the different options! The employees were very nice and helpful. read more

Great helpful, worth the trip for sure. Lots of options and great deals. Plan on going back to get a few an accessories.

After working with Andrew T. he made the experience 100% better with getting our product. Long story short, it was a challenging journey with our order. From the moment we placed the order through the entire project life cycle. From design validation, status updates, and getting the product picked up from the warehouse, suffice it to say it was a nightmare. However, Andrew truly came through. I believe he understood the issues and provided with available provisions. With his leadership, I believe it's only going to get better. I think the company might be going through some transitions, but I believe they are on the right track. read more

This item is not equipped to be near any heat as it will melt. They advertised this item as fire retardant. I used it once for my pop up food event and beside it was a heat lamps that does not really touch the screen but melted it. I submitted a claim to the warranty department and got denied because I said it got contact with a heat lamp " meaning " got close to the heat lamp. I was then accused by the rep that I said that it touched the heat lamp so it melted. I told him who is in the right mind to have the heat lamp touch it on purpose since the heat lamp should be on the side beside the wall of a canopy on any food festival. Instead of helping me, I was blamed and not willing to help and on top of that he offered if I wanted to buy another one? For what, to melt again because it cannot withstand a heat lamp when it is advertised fire resistant. And no, I am not stupid to leave the heatlamp near the canopy wall for a long time to cause them to melt. It was a matter of seconds . DONT WASTE YOUR MONEY ON THIS TRASH THAT IT IS NOT CHEAP BUT CHEAP QUALITY This is for the sidewall of the canopy and the GREAT CUSTOMER SERVICE I RECEIVED IN WHICH THE GUY IS VERY PROUD OF HIS CUSTOMER SERVICE SKILLS WHICH IS ALSO TRASH read more

This was our first order for our school branding and we absolutely love our merchandise! Our rep Eliza was so patient and got us exactly what we needed with a quick turnaround. It is great quality and easy to assemble. Definitely recommend and will be reordering soon. read more

I will nvr buy an EZ up product again. And this stored did the product no favors. For years Ive had a "cheap" walmart canopy. Maybe 5 yrs of continuous beach trips, baseball, softball and soccer games. Up and down. It was "cheap" which means the frame was light. And I was able to carry it around, set up and take down by myself. After a move where it was miss handled my husband pushed for a "quality" canopy. As much as I refused, he pushed for " you get what you pay for". So we got a basic canopy. First wknd of use, a slight breeze comes up and breaks one of its supports. I mean, it was a light breeze. My "cheap" canopy made it through storms! I go back to the store and boy, did I get a terrible customer svce. Just nickel and dime. "Our canopies are not meant for windy conditions" (where's the good quality if it can't take a slight gust of wind?!?) It was just like a huge favor they did to change the part. Honestly the damn thing is so heavy and takes 4 ppl to set up (same size as my cheap one) that I haven't used it since they fixed it. Until today. I figured we are home and we have ppl here to help. Bring it on. As a gust of wind blew, lifted one leg of the ground a cpl of inches - I told my friends the story. So they immediately helped me take it down. Well, we noticed the leg that was lifted 2/3 inches off the ground and hit back down was bent. I mean the wind wasn't even strong enough to lift 2 legs, but that smack back down bent the leg. I am done w EZ ups quality. I'd rather pay $65 dollars for something I can actually use, and if worse case scenario breaks (which I haven't had one break like this yet), it's cheaper to replace than this stupid canopy. read more

Want a quality pop up canopy, there's only one name. EZ UP I had a cheap import pop up and was tired of the tie down loops, which secure the canopy cover, pulling off the cover. Yes it did "do the job" but there were times when it wasn't quite what was needed. Like the old adage, you get what you pay for. I think I'll take my cheap canopy to the recycling center. My pyramid vented EZ UP puts the imported canopy to shame, as it should. Another way you know your buying quality there's replacement parts for it. Best of all MADE IN USA read more

Great experience here. We had the pleasure of working with Andrew. He was extremely knowledgeable and gave great recommendations for what we needed for our company EZ-up. He was patient with the hoops we needed to jump through for approval from the company and was ready to go when we had the green light. His communication was top notch and he kept me informed of the progress. He even helped out with some graphics snafus we ran into. The product was ready in less than three days and came out beautifully. Very happy with the product and service. read more

Guy was busy but made sure you were acknowledged. Good experience, I will go again. They had plenty in stock.

I visited the store last week and was given an excellent price on a quality product. I am impressed with the carry bags that come with everything. The warehouse has everything but not every color is on display. If you take a look at the website first and know what you want they will have it at better prices. read more

I'm glad this factory store is open to the public. They have every size and color you need for a canopy. They have very knowledgable and friendly staff their to help. I will definitely go back when I need another canopy. read more

Wonderful customer service, they are super helpful and professional, I do not go anywhere else. Our school uses a few things from their store and every time I go there, they always answered all my question. read more

I've Had mine for 3years looks brand new. The only problem from this store. Your going to want to buy everything. To many cool things. read more

E-Z UP Factory Store - Cool Ez-up shelter - Customized Merchandise Near Me - Norco, California

I called this morning to check stock and price for a E-Z Up and spoke with Andrew. He was professional and confirmed availability of the model I was looking for and gave me a total with discount & tax. I drove out to their location in Norco, walked in met Andrew. He contacted a warehouse person to bring up the item, he asked if I wanted to look around the display showroom & excused himself to answer the phone and patiently helped a man with some replacement parts he needed. His coworker came up in a few minutes with my new E-Z Up and I was out in around 15 minutes. GREAT Service +GREAT Products = Satisfied Repeat Customer Thanks you E-Z Up & Andrew. read more

Always great quality but this week I had problems with a mistake I made when ordering a replacement Wide-Trax Roller Bag. I ordered the wrong replacement bag & the customer service rep Marcela went above & beyond to assist me. She was really quick & helpful & resolved the issue. She responded to my email inquiries within an hour & sometimes within fifteen minutes. I always loved the quality of their products now I need to add customer service to the list of accolades! read more

My all time favorite place for throwing shade! On my face! Luiz Valdez was very helpful in educating me on all the different sets of EZ ups in the facility as well as asking for the needs and getting to know me as a person! Not was I just a customer to him but to this day him and I crack cold ones on weekends now with my brand new EZ up Endever model thanks EZ up! Promote this man! And for all reading this, get your EZ up to! read more

Great service very nice people. Had a problem that I created and they solved it for me. Good company. shout out to Andrew good job and his copilot Brittany. Very good people good company. read more

I have been buying canopies from them and everything was fine until one of the canopies had a faulty central mechanism. I have been calling about the warranty soon after this happened because I knew that I had a time limit but have been getting the run around and never a resolution and now "conveniently" after the warranty has expired there is no record of my calls. What a joke. Never buying from them again. read more

I purchased 2 Tan E-Z UP Vista Instant Shelter Canopy, 10' by 10' through Amazon from E-Z Up. I used them for a year and unfortunately both canopies developed tears. On the upside, they are covered by a 3-year warranty. I went to the E-Z Up warranty page, completed a simple form, and emailed it with my receipt. I received a friendly email indicating my warranty claim was received and then a call asking which color I preferred as tan was no longer an option for my model. Received both canopies within a week of the claim. VERY IMPRESSIVE. The new canopies have reinforced corners and I look forward to years of use. EXCELLENT customer experience. Thank you E-Z Up! I have been using E-Z Up products for years and remain a happy customer! read more

I been a big fan of EZ Up for years, but i must say that I have purchased two in the last three (3) years. Both of which have fallen apart. The canopy seems to tear easily, and the post do not seem as strong as I remember. Prior to the last 2, I had my EZ up for 5 years. I live in So Cal., our summers are hot, but not much happens when it comes to winter. This is what happened today during our rare California rain. read more

E-Z UP Factory Store - Customized Merchandise Near Me - Norco, California

THE BEST customer service and excellent quality. Richard Espinoza at E-Z up was fast and efficient in handling a problem. I've bought lots of canopies from them over the years and a couple of times I've needed help and they were right on it quick. You might pay a little bit more sometimes for their brand but the service and quality are worth it !! Would do 10 stars if I could ! read more

E-Z UPs are great for so many things!! Camping, the beach, advertising, drawing a crowd.... Now that they have a store in Norco it's even easier to get one fast! read more

E-Z UP Factory Store - Customized Merchandise Near Me - Norco, California

Very knowledgeable and helpful staff. I enjoyed my shopping here. Its definitely better to stop in than to buy online.

Awful service, they take forever to give you your order. Even when no one else is around. If it wasn't work related I wouldn't ever buy anything from here. This is the second time and who knows what takes them forever to put my order in my truck. read more

Great customer service at the factory store. Needed a part for my shelter and was informed that my model is no longer being made so they offered an alternative. They provided a brace a bit longer than the one I broke so I could trim it to fit. Worked like a charm. Thanks read more

I ordered a tent replacement fabric online on 6/6 and they haven't even sent it over. I keep getting excuses from them when i call. Terrible service, going to get a refund if they call me back. read more

I purchased 2 10x20 tents and one of the trusses broke and I called and was told they are under warranty and they will send out a new one. That was told to me by 2 different people there. Well that never happened and its been over a month and every time you call they tell you they will send it, their customer service really sucks and all they do is give you a line of garbage. I will now use someone else when making tent purchases. read more

I've been an ez up patron for years but today I was surprised by there customer service. I needed parts for an ez up I bought a few months ago. The parts are back ordered for a few months so they took care of the parts themselves thanks ezup a patron for life read more

Purchased 2 ES100's last year, great product but terrible cheap zippers on the storage bags , both of ours broke within weeks of use, bigger zippers on new bags but I now have to spend 160$ more to buy 2 new bags (with the right size zippers) but no compensation for the old bags. read more

I placed an order for a Vantage Canopy on the 2nd of May. According to the information shown on my order, the canopy was to be shipped on the 3rd and I should have received it on the 4th. The 4th came and went and no canopy. On the 5th I chatted on line with their customer service and was informed that the canopy was back ordered and they were expecting to receive a shipment on the 6th. I asked why I was not notified of this fact at the time of ordering and customer service was not able to give a satisfactory answer to my question. I called on the 9th to verify that they had indeed received their shipment the previous Friday and was told that they would not know until later in the day. I called back at 3:00 pm and was informed that they would not be receiving the Vantage Canopies until July. I asked for the order to be cancelled and wanted to know when I could expect my refund. I was told they processed refunds on Fridays. Needless to say this was totally unacceptable and I informed them that I expected my refund to be issued that day. This is the last and first time I do business with this company. 5/11/16 - Update - This company's incompetence knows no bounds!. I cancelled this order on the 9th because I was told that they would not be getting the canopy I wanted in until July and wouldn't you know the canopy was delivered today. I received no notification that this item was being shipped and as I have already ordered a canopy from another company, I refused the delivery. E-Z Up international really needs to take classes in customer service and communication as at this point in time, the company has neither. read more