Great Customer Service Great Cars! Highly Recommended. Will Definitely Be Returning When I Need A…read moreRental

From the owner: We specialize in car rental.read more

I left an AWFUL review at the other location for canceling our confirmed one way reservation last…read moreminute which is now delaying our trip significantly, this location has poor customer service (not bad as the other Hampton location) and no cars available when their system said it was available. If my dad didn't call the location to confirm it was actually there, we would've wasted even more time and having to add many miles on my dad's truck due having no last minute options. Enterprise is a TERRIBLE company.

Terrible experience. Was told that I had a reservation and the car was there, and when I showed up…read morethey said they didn't have any cars. It was quite literally the scene in Seinfeld. Ridiculous and won't be using enterprise again.

One day we went there because we had a reservation and no one was there. It has been rectified but…read morethat caused a big inconvenience, because we were moving furniture

I specially made a Yelp account to make a 0 star review if it were possible. My reservation started…read moreoff fine and progressively got worse over my 10 day rental. I first off questioned the man while later to find out was the supposed "manager" if my insurance set it up for the correct 10 day period , he assured me he'd confirm it once he got in the system ( never confirmed with me ) , I was never told about what time to bring it back. I was actually given a blank reservation form and that's it. I wasn't informed on the type of gas the car takes , didn't tell me they were closed on Sunday ( my drop off day ) nor that they didn't have a drop box , so now here I am not knowing how to drop off the vehicle since all Hertz in the area are closed Sunday , to add to the minor inconvenience I was being told I was charged for a whole 10 days of insurance when i wasnt under the impression of that happening. after a yelling match and being hung up on by said 'manager' I made it clear I wasn't paying for the whole 10 days but would for the weekend I would be out of town. I see why this location has 1 star review. Do better ! It's not that hard to give customer service correctly , informative and properly. Hertz get this BS location together !

Horrible Service This place needs to investigated immediately. Cars are nasty inside and out. He…read moredoes not answer the phones nor does he refund your deposit in a timely manner. One time he was late on sending me back my deposit and DID NOT refund my CC. What he did instead was sent me my Deposit via CashApp. What a Scam I've submitted a report to the BBB already in hopes they get rid of him and his shady business and shady practices. Beware of this place BEWARE

NEVER DO BUSINESS WITH THESE PEOPLE!! If I could give them…read more0 stars I would. These people are liars and thieves! Don't rent from them to begin with they were caught stealing from me and a friend after we left some stuff in the car. They claimed the car was rented 10 mins after we returned it. That was a lie knowing I was waiting outside for my Lyft for over 10 mins. Please trust me they will upcharge you after every week and the manager is incredibly rude. They put on a nice face at first but will threaten you for more money and call the authorities to report stolen.

Personnel who assisted with my experience : Alexa…read moreDonna Austin Carla Marcus Long story short. Exceptional customer service provided by the above. Went in to repair my car's tire and left with the car I've wanted for years. For the details of who did what and how they affected my experience see below. On the evening of May 26 the tire on my 2015 Honda Civic completely busted. I called the service department, and spoke to Alexa and even though they were moments from closing Alexa assured me that once my vehicle was towed in she would have the team look at it first thing the following morning and work around a plan to get me my car as soon as possible. She even took it a step further, emailed the team my vehicle's info and cc'd me. Donna reached out to me the following morning alerting me that my vehicle had been received. Donna was so communicative throughout the entire process. I asked if I could add some services and even though the shop was busy Donna managed to accommodate my needs. In the midst of all this happening I received a message stating that my vehicle trade in outcome would be favorable if I decided to take that route. Interested, I connected with Austin who facilitated putting me in my desired car, 2021 HR-V. Austin talked with me, collected all my information and asked what I would be comfortable with paying monthly. I told him and he was able to get as close as possible to my desired monthly payment. I expressed to him that this was my first car purchase on my own. He understood and he made the transition super easy and painless. There was even a point where there was confusion on my end and Austin, Marcus and the General Sales manager sat down with me and offered clarity and assured me that they understood my perspective and made sure I was comfortable before leaving the dealership. Overall great experience with everyone. I'm super happy with my new vehicle. I highly recommend and have already spread the word about the exceptional experience I've had here.

I am beyond angry and disappointed with the service I received from Priority Honda of Hampton…read more I brought my vehicle in for what should have been a simple, routine oil service. Somehow, their technician failed to put the oil cap back on my engine. After leaving the dealership and driving my vehicle for approximately 8 hours, I arrived home and noticed a large amount of oil all over my driveway. When I opened the hood, I was absolutely shocked. Oil was everywhere. My entire engine compartment was covered in oil because their technician failed to do something as basic as putting the oil cap back on. I had to personally add 2 quarts of oil to my vehicle just to make sure there was enough oil in the engine. This should never have happened after a professional oil service. Now I have oil all over my engine, oil all over my driveway, and serious concerns about whether any damage may have been caused by driving the vehicle for hours in that condition. I immediately contacted management and reported what happened. They agreed to come pick up the vehicle, which they should have, considering this problem was completely caused by their negligence. However, what really made this situation even worse was how they handled me afterward. I clearly explained that I needed transportation to get to work and school, but Priority Honda of Hampton did absolutely nothing to assist me. Instead, I was basically left hanging without a vehicle and without any solution. To make matters even worse, communication from management completely stopped. I was left trying to figure out what was going on and eventually had to find out through the receptionist that they apparently were not going to provide me with a vehicle. The receptionist was very apologetic and tried to be helpful, and I appreciate her professionalism, but unfortunately, an apology did not solve my transportation problem. So let me get this straight: Your technician forgets to put the oil cap back on my engine, oil gets sprayed all over my engine and driveway, I have to personally add 2 quarts of oil just to make sure my engine has sufficient oil, you take my vehicle to fix the problem you caused, and then you leave me without transportation to get to work or school? This entire experience has been frustrating, stressful, and completely unacceptable. A simple oil service turned into a potentially serious situation because of what appears to be a careless mistake, and Priority Honda of Hampton's response afterward was just as disappointing. I trusted this dealership with my vehicle, and this is how I was treated when they made a serious mistake. Poor workmanship, poor communication, no concern for the inconvenience they caused, and no effort to provide me with a reasonable transportation solution. I would strongly recommend that anyone considering having their vehicle serviced at Priority Honda of Hampton think twice and thoroughly inspect their vehicle before leaving. Based on my experience, even something as simple and important as putting the oil cap back on cannot be taken for granted. I am extremely disappointed and angry about how this entire situation was handled. Priority Honda of Hampton created the problem, but I was the one left dealing with the consequences.