The accommodations were well maintained and comfortable. We stayed in a condo and it was sufficiently equipped for a week's stay. The grounds around the condos were nicely landscaped. A very quiet, peaceful stay. I was disappointed in the golf course conditions. We played the Resort Course, the original course here. The staff were friendly, welcoming and helpful. And, I will say the greens were top notch; however, several tee boxes and fairways were very dry and we encountered frequent bare spots. The sand traps needed weeding and a fresh layer of sand. There were no ball washers on any of the tee boxes. For the price, we expected better. read more

If I could do a zero star I would. The lodge rooms are awful. Think Motel 6. Rooms were so dated, floors were filthy, furniture was worn and dirty. Bathroom sink only has hot water. Slow draining drains. I called the lodge to book rooms and was told $275 a night for 4 nights. I booked it under Expedia and got it for $150/night. AC only in bedroom and you cannot adjust the fan speed much to cool the place off. Under the bed. Gross! Trash and dirt. See pictures.....OMG I was thrilled to leave after 4 days. read more

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We paid in advance and when we checked in, they said there was an additional $20 plus tax per night for a resort tax. This was not disclosed up front and after driving for 7 hours to find this out is truly disappointing. SAD!!!! read more

I live near the Golden Pheasant area at Eagle Crest and was very disappointed to hear prolonged chainsaw and tree work beginning around 8 a.m. on both Saturday and Sunday of Memorial Day weekend near the pond and 55+ section. From what I could tell, this was routine maintenance work, not emergency storm cleanup or hazardous tree removal. I understand maintenance has to be done, but the timing felt inconsiderate for a resort community during a holiday weekend when many residents and guests are trying to enjoy the peace and quiet the area is known for. This easily could have been scheduled during the week or resumed after the holiday weekend. Eagle Crest is a beautiful community overall, which is why this decision was so surprising and frustrating. read more

Stayed here overnight. I understand it's an older facility however, the issues should definitely be addressed. For some odd reason every time the shower was used ants would take over the bathroom. It was apparent they forgot to vacuum. Finally the shower head leaked and dripped onto the metal tub faucet making a ping all night. Draped a towel over it for some peace and quiet. I made the issues known at the front desk. Unit 146 needs to be off limits until issues are resolved. read more

Eagle Crest Resort - Bathroom ants. - Resorts Near Me - Redmond, Oregon

My husband and I recently stayed here and were concerned before our stay after seeing some of the reviews but had a truly lovely stay. Could the Lodge use some updating - yes? Did my headboard make me suspect someone was railed pretty hard while wearing the Crown Jewels, also yes. However, the staff was lovely and the grounds are BEAUTIFUL. Lots of pools, hiking, great spa and 4 golf courses. Very nice place. Suspect it would be perfect for golfers and families. read more

Eagle Crest Resort - View from the 2.3 mile trail - lovely! - Resorts Near Me - Redmond, Oregon

The new California Management's team lies. Not only did they raise the rates up fairly dramatically they have cut back on service

We have been coming to Eagle Crest Resort for over 25 years. It was a great place to bring the whole family for vacations and for using the inn when we need a place to stay passing through going down to California/ Arizona. Unfortunately, I do not have pictures to justify what I will describe about the amenities at Eagle Crest. When you use their sports centers, they are out dated. When you use the pools, the pool towels are so old and nappy. The lockers are old and rusty. The lighting for their tennis courts are not well lit. The pickleball courts have huge cracks , frayed netting , and look old and dirty. The exercise equipment is out dated. This place use to be a destination that you would say," I can't wait to come back next year". I'm sad to say I will not return to one of my favorite places to vacation and use for an over night stay. read more

The rooms were completely outdated. My room was dingy and dirty. The headboards were worn, the bathroom had mold and the soap station was rusted. A wad of hair was in the tub. The staff offered to move me to a new room but could not guarantee that the quality would be improved. I did not stay the second night and left early. read more

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Beautiful landscapes and lovely views. Couldn't have been a better experience. We found our condo on the VRBO app and it was perfect. Clean, quiet, comfortable, and dog friendly. Everything we needed was at hand. No limit to activities, dining and events in the area. It's just a couple miles from Sister's read more

We just visited this resort for our second time. We didn't hold high expectations for the rooms as we know they are outdated. However, our daughter loves the pool there so we came back solely for that reason. How could this go wrong with no expectations? The air conditioning in our room did not work. We asked the hotel staff twice to have someone go into our room, check it and try to adjust the thermostat in case we were not setting it correctly. They did the checks while we were out and about and provided zero update to us. The air conditioning was clearly broken because the only they did was leave a fan on the floor. They didn't offer us a different room. They didn't offer a discount on our stay. The response when we finally went back to the front desk was, "sorry that happened to you." What? Seriously? The room never got below 77. That's unacceptable! And for them to basically tell us to suck it up when we paid $418 for two nights is a slap in the face. With that, I might as well show the issues with the room which I would of never noted if they would have simply offered us a new room with working AC. See the pictures; dirty, broken, too worn not to replace. My wife and I are not the type of people to throw fits in order to get our way, so we just dealt with it. Too bad they won't make an effort to help nice people and returning guests. read more

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The resort was tired. We stayed one night at a weekend premium rate and were very disappointed. 1 The patio door's lock was broken. 2 The bathroom was not cleaned. There were towels and wash cloths along with an empty shampoo container left in the bathroom from previous occupants. 3 Tile in bathroom was coming off the wall and broken. 4 Only one remote for two TV's. 5 The bathroom sink did not drain appropriately. 6 Last but certainly not least was the bed. King bed, sagged in the middle so bad we kept rolling towards the middle. My #1 expectation for a hotel room is that it's clean and the bed comfortable. Will certainly pass on this place next time unless something big changes. $275 for one night, no way. read more

Eagle Crest has seen better days. We stayed in the lodge for two nights. The first thing I noticed was the crumbling fake leather headboard behind the bed. Pieces of the crumbling headboard were scattered over the pillows of both queen beds in the room. If I were the manager, I'd be ashamed of renting a room looking like this. Second, was the bed. I don't think I've felt a harder bed other than laying on concrete. I woke up with aching shoulders and hips, and it didn't help my sciatica either. The bedding was fine, but scratchy. Third, when trying to operate the HVAC system from the wall control, all you could do is turn it on or off. Went to the unit under the window and lifted the control cover, which came off in my hand. Was able to adjust things on the unit, and luckily, it wasn't obnoxiously loud when it cycled on and off during the night. Fourth, while entering the shower, I noticed a number of long black hairs stuck to the wall. These were not from my head as I hadn't gotten into the shower yet. Fifth, there were no USB ports of any kind in the room. Unfortunately, I had forgotten to bring the part to my phone's charger that plugs into the wall, thinking I could just plug into a port, which almost all hotels have these days. Nope! No such luck. Nothing in the lobby either, and the front desk said, "Sorry." The only good thing was that the shower provided (after I cleaned the walls of someone else's hair) plentiful hot water. We paid $161 a night plus taxes and fees, for two nights, which came to $380. For that amount of money I expect a room that is just a little more comfortable than what we received. Eagle Crest needs to go through their rooms and make some updates including replacing shabby looking headboards, electrical outlets that have USB connectors, and a housecleaning staff that pays more attention to the cleanliness of the bathrooms. read more

Eagle Crest Resort - Disintegrating headboard of bed. The other queen bed was in the same condition. It was flaking off onto the pillows. - Resorts Near Me - Redmond, Oregon

Moldy bathroom. Paper thin walls, you can hear everything. Breakfast is expensive and reheated in a microwave. Honestly, not impressed. Will not be returning for $180/night. Not worth it. read more

DO NOT STAY IN THE LODGE. Seriously don't do it. The rooms are unkempt, dirty, old and gross. We checked in last night, and immediately checked out. If I could include pictures here I would. The floors were not vacuumed, the headboards were literally falling apart with the rubber material peeling off and other marks of who knows what on the bed headboards. Visible dust layered at the base of lamps. When I went to the front desk, they offered us to look at another room, but it was in the same condition. The throw pillows on the couch had stains on them, the couch was frayed and dirty. It was completely unacceptable. Then, we realized that the outter door leading into the first floor, directly from the parking lot not through the lobby, was unlocked and the keycard was not necessary to get in- even though there's a sign next to the door that says "locked for customer safety, please use key card" - when I asked the front desk about locking the door they said "it's never locked, I have worked here for two years and it's never locked" as if that was supposed to suffice? There was no way my family (including two kids) was going to stay there. They then offered me to look at a 2nd floor option and the room was in similar condition to the other two I had already looked it. It's clear that housekeeping is not happening, and that the owner/upper management does not care about the state of the hotel rooms furniture, cleanliness, or making that guests feel safe or comfortable. I was I offered a full refund and we left. We went to the Hampton by the airport- which is new, clean, bright, feels safe, and the indoor pool is in the same building unlike the Lodge. We checked in basically in the spot after calling and had the experience we should have had from the beginning of all of this. All, the breakfast bar and coffee in the morning is tasty, warm, with lots of options including a waffle bar! The Lodge at Eagle Crest dos not offer complimentary breakfast. Literally, do not stay there. If you're looking for a one night or two night place to land while traveling or visiting - go to the Hampton instead. And yes, they let you bring your dog too! read more

We been owners at worldmark for 20 years. Stayed at many resorts. Enjoyed many vacations. Eagle crest use to be a family favorite, until this trip. We had a 3 bedroom townhouse booked for a week. The wall insulation and sound proofing between floors is awful!!!! Unfortunately we had ground level. Every single footstep and conversation from above could be heard. Waking up to baby being fed at 3am. Waking up to 6am running up and down the stairs. Listening to soaking tub and jets going on at 12am. It has been absolute misery! The unit is old. Half of the outlets don't work. No soap in any of the dispensers. Toaster was broken. The lighting in the kitchen is a joke. 1 recessed can to light up the entire space. It's an old unit that's clearly been "updated". That's like putting lipstick on a pig. This place needs a complete renovation. The master bathroom has zero privacy from the bedroom. The TVs offer no sleep timer features. The shower has zero place to put your shampoo or soap other than on the floor. The tile grout is moldy. The toilet is old with cracks or stains in the bottom (looks like skid marks). It's the little things that annoy but the biggest issue is the sound! Trash pickup at the dumpsters is at 6am. I could go on and on. The upside to being here is the pools were enjoyable. The back patio was the best seat in the house. Spent every night watching golfers play and laughing at their comments for bad swings. The weather in June was perfect. The noise is enough for us to cut our trip short. Don't think I will ever come back here again! There should be a disclaimer to all owners checking in that there are people below who can hear what you are doing so please be courteous to those staying below you. And for the love of god, don't run up and down stairs. The master bedroom for the people staying below is right on the other side of the wall where the stairs are located. Bad design all around! read more

Eagle Crest Resort has strengths and limitations. It is in a nice area with two decent golf courses. The condos are spacious, have decks that overlook the courses, and plenty of parking. The resort has so much untapped potential. Downsides: the A/C is maxed at 70° which keeps the downstairs cool but the upstairs ridiculously hot in the summet due to the many windows and skylights. Neither TVs work well. The duvets are simply too warm for the 90°+ weather. We removed the duvet and located a lightweight blanket. The towels and pillows are poor quality. The resort market is awful with limited and expensive products. The resort was recently purchased by Grand Pacific Resorts. There is no way of knowing if things will improve. read more

Great location for outdoor adventure. The sports centers are good for indirect fun. Many choices for accommodations. First visit we stayed in smaller, older condo right in gold course. Second visit was in 2 bedroom condo overlooking the river. Both served our needs well. Great walking trails, 3 gold courses and putt-putt gold course. Have fun! read more

Eagle Crest Resort - Resorts Near Me - Redmond, Oregon

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Got in room. Couch was filthy crumbs all over it. Pulled out the bed on the couch and there was garbage and crumbs and pills. Just filthy. Also. Towel rack in bathroom was broken. Shelf in shower was broken. Shower head broken. Remote broken so couldn't watch tv. Called and complained so they switched us rooms. Will never come here again run down and old. My grandma could've cleaned the place better and she was blind. read more

Update: Unfortunately after 10 years, we have come to decision to sell our home in Eagle Crest. It is currently up for sale. The reason: all the Negative experiences over the last few years with Eagle Crest resort and it's management, as well as the safety hazards on/in many of the "family" spaces (little to no bark dust on playgrounds, leading to sharp and dangerous high impact areas), (Mold and mildew buildup on surfaces and floors in the pool and locker areas of the resort pool and locker room). We are very sad to be leaving, especially our children who have spent their whole lives coming to our home here... but it's been made very clear the fundamental issues with the resort are not going to be changed, as many of them have existed and gotten worse for years and years. The resort owners have made it so the management must act like pitbull-gatekeepers. Although good people, the management is left with no way to resolve issues, or even compromise. read more

A great place to stay and enjoy the weather. Relax joy the deck with the deer have a great barbecue and relax. I've been coming here for 25 years twice a year you can't beat. read more

Eagle Crest Resort - Juniper trees - Resorts Near Me - Redmond, Oregon

Great style and golf course the sports centers are really nice to nice place to get away from life. lovely woodsy look just amazing place. I was there12-15-23 to 12-22-23 was nice and clean front office was nice as well. read more

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I was nervous checking in early due to other reviews however we were checked in an hour early. I did notice housekeeping was still cleaning the rooms next to ours, so I coukd understand why there might be a wait. Walking in to the unit, the first thing I noticed was cool air. Since it was 90+ outside, I was pretty happy. The room looked clean and well appointed. Wifi only avail for a fee. Seriously? I've never been required to pay for wifi, so it Toilet was stopped up, but the plunger in closet did the trick. No dresser, which is weird for a timeshare with week-long stays. About an hour after arrival someone from the front desk called to make sure we had everything we needed, which was a nice touch. Or they new about the toilet issue... Our one bedroom unit was clean. There was a noticeable lack of cabinetry. All the plates and bowls were stored where an oven would be. That meant no oven, only a cook top. But we were aware of this prior to check in. My teen said the pullout couch was "a pull-out couch" so I guess that means average comfortability? Due to covid we did not use the pool or any other amenities besides the washer and dryer. Which by the way, you didn't have to pay for. This was a nice treat since we pay about $3 per load of laundry at our home timeshare. If you are going to be in the area, highly recommend, just be careful where you park. Some one hit our car with there door, leaving a nice crease. read more

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Nice grounds but the rooms are dated and show a lack of maintenance and care. A large property with three golf courses, five swimming pools (one indoors), two restaurants and a tap bar (that wasn't open). Must have been quite nice when newer. read more

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This place was probably great in the 80's (it was, I came here in the 80's as a kid). But also hasn't been updated or things repaired since then! Shame used to be a very high end destination, but now not much better than a motel 6. Haven't been here in about 15 years and it's just gone down hill. Mildew in shower, water stains, chew stuff behind the bedroom cabinets, tile missing, towel hook ripped off. read more

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Best I can muster is a 3* rating ... at most! The hotel is showing its age! Musty room smell, visible black mildew in shower and worn hallway carpets etc. If you are looking for an 80's throwback resort you've found it! Buyer beware notice here ... we reserved a GOLF COURSE VIEW two room suite. We were placed on the first floor meaning we were one level below the main floor and opened the curtains to a fantastic view of a bunch of shrubs and couldn't see any golf course! This was very DISAPPOINTING and not what was reflected/shown online. read more

Eagle Crest Resort - Resorts Near Me - Redmond, Oregon

First let me say, I am no golfer but I was looking to stay the night near the Redmond airport since I was flying out the next morning. And since I had specifically come up here to check out central and eastern Oregon, I vowed to have my "nature experience" at a place outside the city. Eagle Crest fit that bill. I will note that Eagle Crest is located out in the middle of nowhere. This is high desert Oregon, so you can forget the big trees and misty tree ferns of the coast. Here, rolling hills and rustic scenery dominate and I loved it. The Lyft driver passed farms, barns and cows and I actually got some bird-watching in on the way up. Quiet and peaceful territory. The resort itself was nice. It was decorated for Christmas very nicely. I felt a happy, wholesome feeling in the lobby. Staff was very helpful and cordial. They did not appear to be too put out and helped me pick some snacks and drinks to take back to my room. It actually seems like they might just like their jobs!!!! I must say I was impressed with the curated convenience store frig full of drinks, a few bottles of wine and a small beer selections. The room, itself, was great. The bed was very comfortable and the TV got all the good cable channels. I went outside to look around but not for long because it was very cold. However, the property is lovely and well-maintained. If I was a golf nut, I would certainly make a pilgrimage out to play this most beautiful course. But I was on my way home, and I was so happy I made the trek to the high desert boonies to see Eagle Crest. 5 YELP STARS. read more

Eagle Crest Resort - Resorts Near Me - Redmond, Oregon

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First off unfortunately rooms are outdated like lots of people are saying, they are very basic rooms no frill.. for being a resort you would think it would be very updated and fun.. Second the hotel grounds itself is tricky, it is a big golf course with lots of walking and trails, my dog loved it... every morning we walked 1-2 miles. 3rd it's not the most kid friendly like they sorta promote. Yes it has 3 fitness centers with 3 pools and gyms but very basic gyms and pools. The main kid pool is a 10 min drive away from the main hotel.. it does have a splash pad that's cold water and a smaller kid pool 2ft I think but it's basic.. Restaurant are over priced like all hotels so that's whatever.. Now of your into nature and wanna get away and just enjoy life this place can scratch that itch.. I don't care about pools and frills and bullshit, I woke up and walked and hiked and just soaked up the beauty the location had to offer.. Overall my small kids were disappointed, they thought it was going to have more for them, for myself, I came back relaxed and recharged.. I stayed 7 nights. Also plus at night it's dark and very quite.. read more

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Ridge course golf: - Well maintained course. - Smooth, consistent greens. - Fairly short, so fairly easy if you stay on the fairway. - Few water hazards. The super long grass rough is the main hazard. And the trees. - Plenty of bunkers and they're in good shape. - Somewhat pricey if you're paying the public rate. Resort guests and owners get a better rate. Resort course golf: My foursome played this course after a round at Ridge so I didn't take it quite as seriously (I'm generally not good for two rounds in one day). That said, the layout and style is different than over at Ridge, so well worth playing. The quality and condition of resort was much the same as at Ridge. Putting course: Located next to the Ridge course. This is a really fun course designed to test your putting skills. A bit like mini-golf except the play is entirely on grass, unless you hit it into one of the many bunkers. - First come, first served. No tee times. - Pay at the pro shop ($11 per person). - Either bring your putter and a golf ball or use the ones provided at the rack on the dining deck next to the pro shop. Remember to get a scorecard. read more

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Horribly understaffed. Rooms are old. Outside of great service from the kitchen which was only open for breakfast, it was not good. Paying full price and being told over and over how understaffed they are from the staff was not a great look. read more

TERRIBLE CUSTOMER SERVICE. We arrived a 3 and we're told that the would be ready at 4. Waiting in line 30 minutes to check in. I was told the room was not ready. They don't guarantee check in and that I would have to wait in line again to see if my room was ready. "No!" She said scowling. "I'm too busy to let you know. Wait in line again. He face was an f-you. She never said, "sorry for the inconvenience." Nothing The fact that they are understaffed, the place is old and dates, and she's spread thin is not my responsibility. The worst customer care. Her name was Ale. She actually laughed when I turned my back to walk out to my car in 85 degree heat. read more

I give this place a 10/10. the main entrance The blonde that works the front desk at night is very rude and haa no customer service skills, but everyone else was friendly and willing to accommodate no matter what floor you are on. We were apart of worldmark and I have to give out three special shout outs ! first being to Kim S. she was so sweet to my two kids under 5. never made me feel like they were too much and so helpful! could take a joke and made me smile every time! second I don't know her name but long beautiful curly hair and was sooooo sweet. said hello to my kids every time and would put a smile on all of our faces! thank you and I'm so sorry I never got your name. lastly Jordan M. !!! This lady I have to give all appreciation to, not only was she so accommodating but she never made me feel like I was intruding or asking for to much. I was blessed to deal with her more than anyone else (not that anyone else wasn't great) She was so helpful to my husbands grandparents (whom have the worldmark account) but when they would send me to ask for things she made me feel like part of the experience! at the end of our visit I told her how much I appreciated her and how amazing she was. I wish there was a paper review I could have wrote this on so she could have a copy. She left the sweetest note on our door and I'm so sorry we couldn't thank you in person !! I could hug you! I want you to know that I stuck them in a ziplock bag to save them on our memory wall as a reminder of our amazing vacation ! Jordan is a huge part of our amazing experience she made everything so simple and friendly. Jordan if you see this thank you so much you beautiful lady! i hope you see this! since I didn't get to say goodbye!! read more

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Our bathroom had long black hairs in the tub and on the floor. Front desk said no other room was available. When we complained to the housekeeping supervisor, she said they "might" have time to service it tomorrow! read more

We had our company holiday party in one of the conference rooms. Worst food ever! Most of us did not eat. I googled " why would my cooked steak be grey". The answer: this happens when a steak is cooked at a temp too low and then steamed. We paid in addition to everything else $44 per plate. A grey, over done rubber steak, canned vegetables and what may have been a risotto. We will not be coming back. I wish I had taken a photo. So unfortunate to have this terrible experience for our 100 people. When you spend over $11k you would hope for better food. read more

I'm giving the two stars. One for the great customer service from the gentleman at the front desk and the other for the grounds which appear to be well maintained. The rooms at the lodge are another subject. We were there for the Fairwell Festival and we wanted a nice comfortable place to recover during this 3 day event. The room I reserved smelled like a feed store with a hint of cat urine. We tried airing out the room and really wanted to stay in the room because we were facing the golf course which was a nice view with a patio outside our room. The smell took us over therefore I called the front desk and they moved us to a suite facing the pool/no patio. All we cared about is that we were no longer in the smelly room. This room was very clean other than the usual places housekeeping misses , above door trim, on top of tv's, picture frames and the bath exhaust. The tv in the bedroom had the small cable box just hanging over the tv, and one would have to figure out where to set it , so that the remote would work. The second remote had no cover for the batteries. The furniture was beat up and trim was coming off the dresser in the living room ? There were no extra blankets and supplies in the room were limited. We were there four nights and they offer no turn service during your stay. The toilet was very loose and rattled around when I sat on it. Your first thought ? My weight. I'm 185 the caulking around the toilet base was partially missing and black. The shower grout has seen it's better days. The shower had no door or curtain, just a partial piece of glass, which meant you got hit with cold water , because there is nowhere to reach in for it to warm up. The kitchenette had Formica top with the edge missing and was raw wood. Under the sink was just plain unpainted plywood. The drawers had liner at the bottom, but was half torn out. The silverware was very used and bent. The biggest issue with this room was a safety issue. The deadbolt at the front door would not unlock when I turned the door handle, when I tried to turn the deadbolt it would not easily turn , and I struggled to unlock it. We felt that we may have to go out the window. When I mentioned it to the front desk. They were not very concerned. I didn't use the deadbolt the rest of our visit. Walking down the hall. I noticed many valances that were cracked, broken and some missing. We also found that the side door was not locked at 3 am when we got back , due the door mechanism being broken on the inside. The resort also has a shuttle. The staff upon their discretion were sending the shuttle to pick people up after the show was over. They were not doing that for everyone. I would like to say that I do not look for these things, but I for 20 years have been a Housing Quality Standards Inspector and have my own business inspecting hundreds of units. With all the experience I have I notice these things wherever I am. I also believe that if I am paying a premium price, the accommodations should be of equal value. read more

Very friendly check in here, plus was surprised when we checked in and they had the concierge lady helped us and didn't pressure us to do a owners meeting. The unit we got is really nice, it has two floors with a jetted tub on the 2nd floor. has a nice view of the golf course and of course, full kitchen and washer and dryer. This unit has 2 bedrooms both have bathtubs in them, the main room has a walk-in bathtub next to the jetted tub. read more

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Beautiful 2 bedroom villas, don't confuse the villas with the motel as the reviews are very different. Going again soon. Could use more on site restaurants read more

I will not be back! I wish I read the horrible reviews before coming. The first night we went to the pool and we're rudely told our daughter was too young to go in their hot tub. Well we were looking forward to the hot tub for months. Plus all the signs. It's just negativity. Don't do this, don't do that. There is nothing exciting about this place. No fun center, no restaurants, lame pools, no town center. Go someplace else to vacation. read more

They took my dog from my room and lied about it; accused us of smoking when we didn't. I have very conflicting thoughts on Eagle Crest, and I know the resort well. I started coming to Eagle Crest beginning in the 90s. It has been a longtime location of our annual family reunions, as well as work conferences for my dad for many years. We are WorldMark owners, and my brother-in-law used to work for them a long time ago. Eagle Crest is full of nostalgic memories for me. My childhood was filled with hours on bike rides, hiking trails, horseback riding, swimming in the pools, etc. etc. etc. It is an ideal location for family reunions, conferences, golfers, and central Oregon visitors. If I had been only relying on these memories, I would be writing a 5-star review. I am now an adult and attended a work conference at Eagle Crest this past weekend. Although I have been to Eagle Crest 15-20 times throughout my life, this was my first time coming to Eagle Crest in 18 years. They have built lots of new properties and the place looks great. The customer service was awful. I have never traveled with pets before, but found myself in the situation where I needed to bring my two German shepherds with me. I called in advance to tell the lodge of my plans, so they reserved a pet-friendly room. When I arrived at check-in, they said my room wasn't available yet and to come back in 4 hours. I asked about the pet policy and where my dogs were/weren't allowed. They said animals were allowed anywhere except the golf course and the Cafe as long as they're leashed. Upon returning 3 hours later, we were told our room had been ready for quite some time. (They could have called us...) We had brought a XXL-size kennel, which we set up for the dogs. We locked the dogs in the kennel when we left the room for dinner. Over the course of my 2-day stay, I have never had a worse hotel experience. 1) We received a note under the door as a warning that smoking in the room incurs a $200 charge. [We DO NOT smoke indoors, whether in a hotel room or at home. We were confused and angry and do not understand why recieved this notice.] 2) The corner of the bed fell and broke. I called the front desk at noon and requested someone to come look/fix it. I had also hoped they would enter the room as testimony of NO SMOKING happening. No one arrived. No one ever came to fix the bed. 3) We locked the dogs in the kennel and put a Do Not Disturb sign on the door when we left for about 45min to eat dinner. Upon return, one of my dogs was GONE. There was no way possible for my dog to have escaped without a hotel staff member entering my room and letting him out. The doors are extremely heavy and slam if you let go of them. The doors open up into the hotel room. We had closed the door and put the Do Not Disturb sign on the door. I was in a panic that my dog was missing from my room. I called the front desk and they initially didn't know what I was talking about. Then they said they had found my dog wondering around the lobby (4 key-entry doors away from my room!!!) and didn't know anything about how he got there. (Which is completely illogical and impossible.) The hotel staff told me I was in violation of the pet policy, but they couldn't hold me accountable for it since they had never showed it to me nor had me sign it. They asked to come down to my room (YES! I had been wanting them to come for hours to fix the bed and verify that we didn't smoke!!) He came down to the room, barely entered, didn't fix the bed, and left. I feel violated, confused, judged, frustrated. This all could have been avoided with some direct communication. I am feeling very distrustful of a place that I had previously always loved. They still did not admit to taking my animal from my room. read more

Eagle Crest Resort - Deer on property - Resorts Near Me - Redmond, Oregon

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I always heard how so many people loved coming here.. . Not me! This place is rundown. The condos might be different but the lodge is gross.. The hot tub was even shut down by a failed health inspection. I will not be bringing my family here again.. I've stayed in Days Inns that were in better shape. read more

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