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Eagle Point Hardware

3.8 (15 reviews)
ModerateHardware Stores
Open • 8:00 am - 5:00 pm

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27 days ago

When I have a project to do, they are there to help out. Someone is always available to answer questions

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1 year ago

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2 years ago

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5 years ago

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2 years ago

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12 years ago

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6 years ago

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9 years ago

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10 years ago

These guys are awesome. Super friendly and very willing to help. Also, way faster repairing small engines than the one in Medford.

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8 years ago

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10 years ago

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12 years ago

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SmartHelp - Hello, I'm Todd Derek and have been an Apple Consultant since 1993.

SmartHelp

2.4(8 reviews)
0.8 mi

Competent But Off-Putting…read more I contacted SmartHelp for assistance with two specific tasks: to connect a new monitor and a new printer to my older desktop computer. Todd, from SmartHelp, does know his stuff, he is competent and took care of both of my asks. However, I found that Todd asked questions that I felt were not necessary. In addition I found his personal style and certain, what can only be described as business practices, too personal and thus off-putting. 1) As part of the job, Todd's first request was to input my personal information into his phone. I specifically found the requests for both my date of birth & my photo quite worrisome and unnecessary. 2) I found Todd's style of "up-selling" quite disconcerting. For example he said he wanted to take my laptop computer to his home to "set up properly." This, of course, would have presumably incurred a myriad of additional charges, none of which were discussed. He asked to take the laptop multiple times despite my repeated no's. 3) Without my permission Todd input my credit card information into his phone while I was out of the room! Unacceptable! In the end it felt to me that, beyond the requested tasks that were accomplished, I was also charged for his requests for my personal information, as well the time spent "up-selling." I found and consider these things to specifically be poor business practices. Be aware and be wary and further be prepared to say "no," i.e. don't let your guard down!

Todd took complete advantage of my wife and I. We wanted to extract photo files from the iPhone…read moreowned by our recently deceased son. He assured us that if anyone could extract photo files from our son's passcode-locked iPhone, he was the guy. It was clear, from the moment he started trying, that he was clueless. He started by asking us to give him some passcodes to try. This was a totally random approach, and I should have stopped the session right there since my wife and I had no idea what our son's passcode might be. When it was clear that this crazy approach was going down a hopeless rabbit trail, he switched to calling Apple customer service for help. After Todd spent maybe an hour on the phone with Apple customer service with little or nothing to show for it and with no further options available to us at the time, we parted company. But Todd inexplicably claimed we had made "progress" when we hadn't. And he was happy to take our money for the supposed two hours of "services" that he claimed he had provided. Needless to say, we never contacted Todd again. But hopefully we learned our lesson. We'll be more careful with the next consultant we might choose to work with.

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SmartHelp
SmartHelp - Welcome to my home office. Here we will discuss your symptoms and needs.

Welcome to my home office. Here we will discuss your symptoms and needs.

SmartHelp - IPhone 17 Pro Colors in Silver, Cosmic Orange and Ocean Blue

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IPhone 17 Pro Colors in Silver, Cosmic Orange and Ocean Blue

Apple Service & Mac Repair, Genius Support & Sales Consulting - The new iMac M4 in blue. Just helped a customer order it to spec with a larger 1TB SSD. We'll set it up and train him how to best use it.

Apple Service & Mac Repair, Genius Support & Sales Consulting

2.9(19 reviews)
1.3 mi
•$$

I spoke with Todd on the phone today and let him know that I wanted to transfer documents from my…read moreold 2008 MacBook to my new MacBook Air. He asked how I heard about him and I told him Yelp. I asked how long of a drive it was from my location to Eagle Point and he said it would be about 45 mins. When I pulled into his driveway he called and told me he had opened a store at Rogue Valley Mall and that he was actually there (meaning I had driven 25 minutes further than I needed to). I drove the 25 minutes back the way I had come to Medford and went to the mall to Smart Help where he now works. I let him know I didn't want to spend too much money and he asked what my budget was. I asked him how much transferring documents and giving me a quick rundown of the new Mac would be. He quoted me $200 to update my old MacBook, $150 for the external hard drive that I told him I was not in the market for, $150 for transferring my documents, $100 for wiping my old MacBook and $100 for a "recorded dock tutorial." In total Todd tried to tell me it would cost me $700 to get documents off my old laptop onto my new one "the right way." I called around and got 2 quotes for what I want at $40 and $45. I dug around in the reviews that are not recommended and others seem to think he is a scam artist. Needless to say I left his store after having wasted time but thankfully not money.

Todd is amazing! Prompt, efficient, professional, and friendly. My 2012 iMac died on me last year…read more Not many Apple repair centers in Southern Oregon to choose from but after a quick search on Google, I came across Todd and decided to call him. In addition to fixing my computer, he recovered data from the old bad hard drive and shared tons of knowledge about the iCloud, back ups. He is my go-to for all Mac related issues.

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Apple Service & Mac Repair, Genius Support & Sales Consulting - Here's the new iPhone 17 that we just sold to another happy customer today. We serve our customer all of the nation.

Here's the new iPhone 17 that we just sold to another happy customer today. We serve our customer all of the nation.

Apple Service & Mac Repair, Genius Support & Sales Consulting - Today we performed a service diagnostic on a 13-inch MacBook Air (2019) which had a bad logic board.

Today we performed a service diagnostic on a 13-inch MacBook Air (2019) which had a bad logic board.

Apple Service & Mac Repair, Genius Support & Sales Consulting - Todd Derek - Apple (Mac) Consultant

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Todd Derek - Apple (Mac) Consultant

Eagle Point Hardware - hardware - Updated May 2026

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