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    Eagle Point Hardware

    3.8 (15 reviews)
    ModerateHardware Stores
    Closed 9:00 am - 5:00 pm

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    4 months ago

    When I have a project to do, they are there to help out. Someone is always available to answer questions

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    Colleen H.

    Thank you for your review Tom. We appreciate your business.

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    2 years ago

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    Colleen H.

    Thank you for your review! We appreciate your business.

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    2 years ago

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    Colleen H.

    Thank your for your review. We appreciate your business!

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    1 year ago

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    Colleen H.

    Thank you for your review! We appreciate your business.

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    2 years ago

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    Colleen H.

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    2 years ago

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    Colleen H.

    Thank your for your review. We appreciate your business.

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    5 years ago

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    12 years ago

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    6 years ago

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    9 years ago

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    10 years ago

    These guys are awesome. Super friendly and very willing to help. Also, way faster repairing small engines than the one in Medford.

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    8 years ago

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    Ask the Community - Eagle Point Hardware

    SmartHelp - Come visit us in our new Apple technology store

    SmartHelp

    2.7(9 reviews)
    0.8 mi
    Locally owned & operated
    Committed to satisfaction

    This guy is amazing. Very pleasant and knowledgable. Helped me set up my iphone to best work with…read moremy disabilities. He also very patient with me and I appreciated everything he showed me.

    Competent But Off-Putting…read more I contacted SmartHelp for assistance with two specific tasks: to connect a new monitor and a new printer to my older desktop computer. Todd, from SmartHelp, does know his stuff, he is competent and took care of both of my asks. However, I found that Todd asked questions that I felt were not necessary. In addition I found his personal style and certain, what can only be described as business practices, too personal and thus off-putting. 1) As part of the job, Todd's first request was to input my personal information into his phone. I specifically found the requests for both my date of birth & my photo quite worrisome and unnecessary. 2) I found Todd's style of "up-selling" quite disconcerting. For example he said he wanted to take my laptop computer to his home to "set up properly." This, of course, would have presumably incurred a myriad of additional charges, none of which were discussed. He asked to take the laptop multiple times despite my repeated no's. 3) Without my permission Todd input my credit card information into his phone while I was out of the room! Unacceptable! In the end it felt to me that, beyond the requested tasks that were accomplished, I was also charged for his requests for my personal information, as well the time spent "up-selling." I found and consider these things to specifically be poor business practices. Be aware and be wary and further be prepared to say "no," i.e. don't let your guard down!

    Photos
    SmartHelp - A comfortable Apple vibe in our new store. Smart Bar for technical support and service check in.

    A comfortable Apple vibe in our new store. Smart Bar for technical support and service check in.

    SmartHelp - Senior Apple Consultant Todd Derek

    Senior Apple Consultant Todd Derek

    SmartHelp - Introducing the new 14 and 16-inch MacBook Pro M1 with all new keyboard, stunning camera, pro mic and speakers. Buy as a complete solution.

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    Introducing the new 14 and 16-inch MacBook Pro M1 with all new keyboard, stunning camera, pro mic and speakers. Buy as a complete solution.

    Apple Service & Mac Repair, Genius Support & Sales Consulting - Recently got a new iMac, complete with setup along with my other devices. Also got the password manage and wow what a difference it has made

    Apple Service & Mac Repair, Genius Support & Sales Consulting

    2.9(19 reviews)
    1.3 mi

    I spoke with Todd on the phone today and let him know that I wanted to transfer documents from my…read moreold 2008 MacBook to my new MacBook Air. He asked how I heard about him and I told him Yelp. I asked how long of a drive it was from my location to Eagle Point and he said it would be about 45 mins. When I pulled into his driveway he called and told me he had opened a store at Rogue Valley Mall and that he was actually there (meaning I had driven 25 minutes further than I needed to). I drove the 25 minutes back the way I had come to Medford and went to the mall to Smart Help where he now works. I let him know I didn't want to spend too much money and he asked what my budget was. I asked him how much transferring documents and giving me a quick rundown of the new Mac would be. He quoted me $200 to update my old MacBook, $150 for the external hard drive that I told him I was not in the market for, $150 for transferring my documents, $100 for wiping my old MacBook and $100 for a "recorded dock tutorial." In total Todd tried to tell me it would cost me $700 to get documents off my old laptop onto my new one "the right way." I called around and got 2 quotes for what I want at $40 and $45. I dug around in the reviews that are not recommended and others seem to think he is a scam artist. Needless to say I left his store after having wasted time but thankfully not money.

    Todd has a lot of knowledge about Apple products. When he is available, he makes it really easy…read morefor you to spend a LOT of money that you might not actually need to spend. I spent thousands before I figured out everything wasn't precisely as Todd portrayed it. If you are going to work with Todd be sure YOU know what you want; he's quite a salesman. He is dazzled by all the bells & whistles that Apple provides. He truly loves their products. AND he tends to oversell in a way that my husband and I consider deceptive. In my case, I am moderately technical. I view my Apple products as business tools. I needed Todd to focus on setting up very simple systems for me to run my two businesses. It was hard to keep him focused on teaching me the basic things I needed to know. Finally I went with Ronald Gehrmann, a CERTIFIED Apple Support Consultant (which Todd is not; check Apple's website for yourself) who greatly simplified the set-up and the processes Todd had given me. The steps went down from 10, for example, to 2 or 3 to get the same result. Now that is exactly what I want: Simplicity that leads to results.

    Photos
    Apple Service & Mac Repair, Genius Support & Sales Consulting - Need a new iMac with data integration and training

    Need a new iMac with data integration and training

    Apple Service & Mac Repair, Genius Support & Sales Consulting - Received a new screen in my MacBook Air, also got a new MacBook Air with complete setup and training and monthly check ins.

    Received a new screen in my MacBook Air, also got a new MacBook Air with complete setup and training and monthly check ins.

    Apple Service & Mac Repair, Genius Support & Sales Consulting - Received a technology makeover. Just amazing!

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    Received a technology makeover. Just amazing!

    Eagle Point Hardware - hardware - Updated August 2026

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