* 3 stars for the store * 5 stars for the employee that…read morehelped us with glove steaming! I wish I got the young gentleman's name because it seemed like he was one of the only ones in the store who 1) knew where things were 2) could perform an assigned task 3) actually help us out. The reason I am saying this is because we went to the cash register upstairs and the cashier was uncertain that the service was downstairs. Not a big deal, she radioed them and confirmed where we could go. Easy. We go downstairs and show that cashier the glove (brand new, just bought for christmas) and that guy did not know how to do the steaming services, which was also fine because he asked another staff member who helped us, HOWEVER, the first guy told us the cost of it (which there is no cost because after a certain price glove it is a free service). The second guy (bless him) corrected him and stated the price of the glove and why it's free. As the worker was breaking in the glove the other guy cashier asked him multiple questions about where things were, if they did certain services, if he could help this other guest. Honestly that cashier guy was doing NOTHING. This is all in the midst of our guy fitting the glove which consists of steaming and banging it with a mallet which could be dangerous! Just seemed like an unprofessional thing to do. Now maybe this guy was new so I'll give him the benefit of the doubt but seriously it seemed like he didn't even bother trying to figure it out on his own before turning the the gentleman helping us. All in all the service was great, he was knowledgeable and answered the questions we had! It seemed like there was a large selection of inventory and some decent sales. I would go back if I needed something from dick's specifically

They had what i wanted but the employees were of no help. I'm not sure exactly what changed but 2+…read moreyears ago the employees were actually really useful. I came here on Saturday looking for a specific item and no employees were of help. I couldn't even find an employee to help me which is odd because there usually is an employee or two walking around fixing things but not this time. I found what i needed and went to pay and the cashiers were so inattentive. It felt more so like a get out of here so we can continue to talk which is actually what it was because as soon as i finished paying and left, thats exactly what happened. The friendliness and helpfulness this location used to have is gone. Which sucks because this was my favorite Dick's location. What a shame

My son it is 2 years old and we had to pay full price, and that was ok if the event was right for…read morehis age. But it wasn't!!! Older kids were taking over the place and my son had minimum time to play and he had almost 0 attention from the counselor ( because they are focused on the older kids) just the last 2 rooms he was able to play JUST A LITTLE before you guys told us that was time to leave!!!. The place it is amazing, but could be better, if you give each one a specific experience according the age. You should say the truth and inform parents that the place it is not right for 2 years old to Play ( even if you pay full price), because they are not even able to understand what's going on and you guys give attentionto the older kids most of the time. You should have times special for little ones, like DIG IT does.

What a pleasant experience. I went in just to browse, and stayed for nearly an hour. Not only do…read morethey have some great merch for hiking/ camping, but they also offer surfing mech. The gentleman running the store, Jonas, was very welcoming and knowledgeable. Learn a lot about many of the products and their uses. It's great entering a business and being treated like a friend. I purchased a few goodies, and will definitely be back for more. Very COVID compliant as well.

I feel like this place is a front, there's no way that they could be doing that much business when…read moretheir hours are super limited as well as there's never really anybody in there when you drive by. I've tried shopping here at least three times over the past few years and they're never open. Through the window it looks like a great selection, but you'd be hard-pressed to find a time of the day when you can actually get there and the doors are open.

Very prompt and friendly comfortable service. New and quality material that is very reliable…read more Great location as well thanks for the great experience and friendship is a wonderful thing

Amazing brand and amazing store! Very friendly and hospitable shop staff. Brand quality in apparel…read moreand accessories all top notch! Also cool courtyard where they serve coffee. USAL aesthetic is on point!

With Usal you can expect poor communication, poor planning, and poor customer service. Save your…read moremoney, hug a tree or something.

I came in looking for a wet suit off season and first a nice guy went asking around and came back…read moreto tell me it was low stock, then the shoe section guy for Saturday night was very helpful bubbly & friendly with me. Then there was Korbi! She went ABOVE AND BEYOND. She helped me try on a wet suit that was way too small & helped me get it off & then came to find me in the other section and found literally the only wet suit pants that would work. SHE WAS AMAZING and made me feel so comfortable amidst my poor timing of coming at closing therefore chaotic. She was even supportive when I lost my phone. Then Savannah was my cashier and she was so helpful with everything I was carrying, patient with me, let me run back & get my phone made sure I got the 20% off and so much more. GREAT HUMANS!!!

Took my grandkids in for camping snacks and supplies. They loved that they could sit in the tent!…read moreAll the sales people were super helpful, thank you, especially Gene and the guy who works in sleeping bags.

Great staff makes this shop, I was shopping for items so I can piece together a costume and they…read morewere so helpful. The great thing about this store is that they had items that were already worn so that distressing further was easy. I got a free shirt thrown in since there was no price and it was the only one left. I also got a shemagh for a cheaper price than listed just solely on the kindness of the owner. Since I was specifically looking for used military items this store is better than thrift shops, highly recommend.

Breaks my heart they are permanently closed. I've shopped there since I was a teen. Sadly I was in…read morethe hospital on their final days or I would have been there with cash and a truck

Johnny's is fantastic!…read more We're relative fishing novices. We went in on a Saturday morning to get our reels re-strung. They were super helpful in guiding us on the best choice, and strung them quickly. It was ridiculously cheap: less than $6 for three reels (two kids; one adult). They also gave our kids' free stickers. I then had a question about some nets, and the employee walked me through all of them and explained the differences of each. He was very helpful in guiding me to the best choice for me. I will never buy fishing gear or tackle online ever again. Will just go here, tell them where we're going, and they are experts and will set you right.

This is my new Goto for all my fishing equipment needs. After walking around for less than a…read moreminute, the manager greeted me and got me set up with the equipment I needed for an upcoming trip to the Colorado Rockies. He was very knowledgeable and was helpful. There was no pressure or the usual upselling tactics. The best part is that I purchased higher quality equipment at a better price compared to a nearby chain store.

This place has excellent customer service! I called Friday morninf when they opened to see if they…read morehad an item in stock since I needed it asap and surely enough they did. I asked for shipping info and they told me if I place the order it would go out immediately that day and it did. The prices for the merchandise and shipping are great. Thank you guys so much!!! I will definitely shop with you guys again and highly recommend you guys to everyone. You guys are the best!!

Sent in a order online for an LA cap in a graphite color and they sent me a tan colored one. I…read morereached out to them 2 weeks ago and they never got back to me so now unfortunately here I am having to leave a review about. I tried to give them the benefit of the doubt to see if they'd be able to fix the problem but nothing happened.

I find myself coming here at least 1-2 times per month. The staff are pretty miserable usually and…read morewill seldomly even say hello when you walk in. There's a huge lack of customer service, respect, and professionalism. The store itself normally has what I need, from bullets, to cleats, and fishing gear. A few of the female staff working here really hate their jobs and you can tell whenever you are forced to interact with them at the register. Deadpan facial expressions seem to be standard.

Today was a great day here. Friendly, helpful staff, and they were all available today. Great value…read moreas they're doing clearance sales with a pretty good selection today.

Beautiful store located in old town Pasadena…read more I didn't manage to find street parking, but I found a parking garage (the one next to Cheesecake Factory) and parked there. It's $1.00 per hour. The workers were all super friendly and helpful. I had an issue with my Patagonia jacket and they were so quick to help me and didn't ask any questions or give me Judgmental eyes. I really appreciated it!!!!

Gorgeous and well laid out outdoor marketplace, surprisingly none of the discounts I'm used to at…read moremy own Indiana stores. But I suppose that is the West Coast cost. Even eBay offers brand new Patagonia, REI, and similar for surprising value. It is the usual excellent and knowledgeable staff, inviting warm browns and musky reds atmosphere, playing hosts to that iconic fashion sense for the outdoor.