We first encountered Pete's at The Hampton RV show in March. We initially were looking at Brinkley…read moreand Grand Design 5th wheels. While touring the display rigs, we were greeted by Riley. Riley showed us the RV's we had interest in and then directed us to a Heartland unit. We then encountered the Factory Reps from Heartland. These guys were top notch! They listened to my wife and her wants, I had already noticed that the 2026 units had many of the features that I was looking for, they then told us about a floorplan that was not currently on display. They showed us many photos and videos of the 39FL. My wife fell in love with it! We spent nearly an hour questioning Riley and the Heartland guys and we ultimately decided to order the 39FL, without ever seeing one in person. A leap of faith for sure. The unit arrived about 2 month later. Jason kept me informed about the loan process and set the unit up for us to look at before we ever did any paperwork. The finance manager came in on his day off to allow us to complete our paperwork so that we could do our orientation and pick the unit up the following weekend. The entire team was helpful and made our experience a good one.

They are overly persistent in their methods and staff who actually manages the finance contracts…read moreseem a bit sketchy. Some of the sales associates were quite nice but others can give you some odd looks when you don't fit a certain visual or expectation. We bought a trailer and weren't able to pick it up on the set date because it came with some "issues" even though it had been sitting in their lot for a while and was advertised as new. May have been related to factory built but still not great when you just bought a brand new trailer. The associate we had did work with us well throughout the financing/paperwork process. This locality also seems to me like they prefer a specific type of customer over others, so maybe not the most inclusive place. Also... this area of Chesapeake may overall not be the most inclusive. Hope that will change.

Buying our first new travel trailer was truly a stress free experience. Chesapeake RV was upfront…read morewith the cost and financing. We found their prices to be among the best within a 250 mile radius. Our sales rep Larry was extremely personable and very attentative. He addressed every question we had and even called after we towed our new trailer off the lot to ensure we got home safely. There are a lot of horror stories related to buying travel trailers. Chesapeake RV is not one of them. We were given a 2 hour walk thru covering every feature of our camper prior driving away. As the proud owner of a 2016 Coachmen Freedom Express 236BHS, I highly recommend anyone in the market for a new camper to visit Chesapeake RV - you'll be glad you did.

We have just purchased our 3rd RV from Chesapeake RV. As always, we were not disappointed. They…read morelisten carefully to what you want, paying attention to all the details. Frank Smith went out of his way to make sure we were satisfied with our decision and made the whole purchase process simple. A couple years ago, we tried a different dealership and we will NOT do that again!

Great customer service!! Good service department. Staff very friendly, knowledgeable, honest!!read more

They are the absolute best! I have been taking my RV to them for years and every repair they have…read moremade has been priced well and professionally completed! Timely too!

Wonderful folks! Fantastic service! Reese, Tammy and Mark are truly great folks. Great work on my…read more36' Class A! Prices were beyond extremely fair!

quick , way cheaper than any other place around, highly recommended.....usa army vet.read more

Bought a Class B van from Camping World in Newport News. It was used, only a few years old, low…read moremiles, and they claimed it had gone through a full inspection. They even told me there were a few things they were fixing before delivery, so naturally I assumed it was solid. Three months later, it has spent almost that entire time in the shop. I've missed trips I had planned. I've taken one trip without water because the system wasn't working. Another trip ended with water leaking everywhere and damaging the cabinetry. Meanwhile, I've made all three payments on a van I've barely been able to use. Out of the 11 weeks I've owned it, it's been out of service for 9. And here's the frustrating part. Camping World is quick to sell you a unit, but when problems show up, the service drags. Everything is "waiting on parts" or "on order." No urgency, no ownership. When I finally asked about trading out of it into something reliable, their solution was to offer me wholesale value, nowhere near what I paid, on a van they sold me in this condition. That tells me everything I need to know. The relationship ends the second the paperwork is signed. They care about the transaction, not the customer. If you're shopping there, just understand that once they have your money, you may be on your own.

Very disappointed. An inspection for possible consignment got us an offer for $100. I admit the…read morecamper needed some finish work on renovations of removing the sink. They told us it needed more work than it was worth. We are talking a 10 yr old camper. Upon returning for camper we found the door hinge was "broken". Too bad the best thing going for them is nice phone staff who can get you to come in but the rest is a waste. Girl at the front counter let me stand there for almost 5 mins while she was tending to her phone and scrolling social media. Thank you for a wasted day, broken hinge and insult of an offer

I Needed an AC thermostat. He had one and was willing to google and search catalogues with me to…read morefind what I needed. Thank you.