Great customer service!! Good service department. Staff very friendly, knowledgeable, honest!!read more

They are the absolute best! I have been taking my RV to them for years and every repair they have…read moremade has been priced well and professionally completed! Timely too!

I recently had some severe water damage to the roof, ceiling, and side panels. Someone suggested…read morethis place and I'm sure glad they did. They did excellent work at a reasonable price. This is extremely difficult work and I'm not sure there's another person within 200 miles than can accomplish this type of work. Tv-Fam is my new @go to" RV maintenance provider.

RV-FAM is a first-class operation and a true no-nonsense team of professionals who know how to get…read morethe job done. Mike in Sales was outstanding to work with as I traded in and downsized from my Class A to a more manageable Class B -- a 2016 Airstream Interstate. He handled both transactions smoothly and made the entire process easy. Vitali does an excellent job leading the RV-FAM operation, overseeing both Sales and Service, and it shows. After my first shakedown trip, I had a couple of issues with the A/C and propane systems that needed attention. I was honestly impressed by how efficient and well-organized the service side of the business is. These guys clearly know what they're doing. They diagnosed and resolved the issues, completed a diesel oil change, and had me back on the road the very same day. Fast, professional service with great communication -- exactly what you hope for when owning an RV. Highly recommend RV-FAM!

I love this place very professional , they don't over price you they are very reasonable and won't…read morerip you off I love this place!

9am Friday, I drop my car off for them to investigate a noise and a broken window crank. 8 hours…read morelater, I call them asking for an update. They tell me they haven't even looked at my car and they'll get to it on Monday. As if they expect me to go all weekend without my car. At no point were they ever going to call me? Do not even consider using them for your auto maintenance or repair.

From MI staying in Williamsburg for a limited time and had to get a 2" hitch installed on my…read moreNautilus. Portsmouth was the only shop in the region that could get it done not just in 10 days, but the next day. They had the parts on site. They installed the hitch and a 7-way electric plug with no problems whatsoever. All the other dealers needed 2-3 weeks to get the parts! This shop is FABULOUS, they have a large inventory of Truck and RV parts and accessories. Their waiting room is generous in size and has a TV and WIFI. The staff is invested in your success and care about you. Working with them was a wonderful experience. They even give you a cash discount, if you want to save 3%. I'm keeping them in my rolodex. BTW, when we arrived the store was in a little disarray. They had adopted a cat with a broken back and the cat had some how gotten loose and was hiding in a wall - and they had been taking pieces of the store apart to save the cat. Heartwarming story and true to the spirt of the staff at this store. God bless them.

Drove over an hour to get there. Arrived at 9:00am. Hours posted say 8:00am. The door was…read morelocked and lights off. Waste of a trip. Change your business hours or show up to work on time.

Just had a BDS 8" suspension lift installed by them complete with Fox adjustable shocks. Staff is…read moreso knowledgeable and friendly and helpful. The best shop in the 757 for your truck/4x4.

What a phenomenal off-road shop!! I was in Virgina Beach visiting some family & happened to…read morestumble across ETA off-road !! Carter, Mike & their entire team are absolutely top notch !! They answered all my questions regarding suspension along w/ tire / wheel fitment on a new F-250 I'm planning on purchasing soon!! They were steering me ( no pun intended ) to the new S&B / One Up Off-Road kit that just hit the market. They said it corrects all the caster alignment issues & loose steering feel that a lot of other companies fail to address. Their knowledge is absolutely unbelievable. Even though I'm in Texas, we talked about me buying the truck in Virgina, having them outfit it, & then I'll fly out & pick it up !! Stay tuned as this is going to bribe unbelievable build that I want to trust them with!! Super excited !! Final pics will be uploaded !!

Best service we've ever received. Always answered all of our questions. Efficient work. Needed help…read morewith our AC unit and he had the parts ordered in no time. Showed up on time for the appt and got it done. Great price compared to others in the area as well.

Ricky Johnson, the owner, saved my family's planned, month-long "Grand Adventure" through five…read morestates with our kiddos' during their summer break from school. He was quick to respond to our initial voicemail, and throughout our repair experience with him. We have worked with a few other RV repair folks in and around Virginia Beach, and Ricky showed he is very reliable and a master technician with, I believe, over 40 years experience. He very quickly assessed and fixed our bathroom leak and faulty toilet. We will definitely use him for all our RV issues. You should see him work, too!!!

I recently discovered that I had a roof lead on my class A RV that resulted in some interior…read moredamage. Brice responded quickly to my service request and expertly sealed and cleaned the roof. His prices are extremely competitive. In fact, he charged me less to clean the roof than the dealer did in previous years. I fully trust his technical expertise and his honesty. Tidewater RV has a new customer for life!

We had an embarrassingly simple issue to take care of, but if you don't know, you don't know…read more Online searches were ridiculously confusing, so it was time to call in an expert. Simple Google search landed us TRTS, and man, what a wonderful call it was. Came out the same day to show me what was entailed in our "problem", and since it was so simple, he spent time showing us other things as well. Basically a walking RV encyclopedia. I am so glad to have them just a phone call away for the future issues that will certainly come to our hole in the drive way that we throw our money into. At first it seemed a bit pricey, but if you consider the prices at a service center, the time it takes to get any work done, and the hassle of having to bring it there in the first place, the fees are actually a bargain! One of the best service visits 'Ive had in the past many years, I cannot recommend them enough.

Nick replaced the convertible top on my wife's 2015 Mustang GT. Now I don't live in Va Beach in…read morefact I'm in Hampton. The trip was worth every minute! Right out of the box Nick was straight forward and honest about the job details and broke everything down so we felt comfortable. The pricing was very fair (yes I'm a car guy and checked around). The amount of experience and knowledge Nick has and shared was worth the price of admission. He gave us his recommendations on items we might want to address that would make the job the best it could be and save us the trouble of coming back because we didn't take the extra steps, no sales pitch, just the facts. He was so thorough that while he was leak checking the top he even found another issue in the back of the trunk that had nothing to do with the top and alerted us (to include a video of the issue). From soup to nuts he had the job covered and not only did a fantastic job but went above and beyond. His entire staff was also fantastic. Now I said all that to say this, if you go somewhere else don't blame me, it's your own fault.

The quality and service at this shop is excellent. I had my 21 year old car in for a new headliner…read moreand it looks amazing, considering it was falling down and I had tried to glue it back up myself, what a mess I made. The service was timely and the quality of work is top notch. I highly recommend this business.