Crooks. Beware. Wish we never took our vehicle here. Took our money and didn't fix the problem. Rude people. Condescending. Zero customer care skills. Zero mechanics skills. read more

Lewis and the guys helped us with a bad sticky clutch (almost unable to drive it bad), after picking it up it's butter! I've never had a manual shift so smooth! Had nothing but good experience from the first phone call to pickup will come again and will refer others for the honest and great service! read more

Lewis the manager is full of excuses, I've caught him in many lies. I have gone there for a few repairs and have had to go back every time. They don't do the job right the first time nor do they do it in a timely fashion. The price you pay is more than the quote and often more than the dealership would charge. The last time I was there, Lewis actually lost his marbles and started going off. Take my advice, you don't want someone like him in possession of your car. They are expensive investments so I recommend you take it somewhere trustworthy that knows what they're doing. The first time I went I trusted they did it right. They asked for a 5 star review, I went ahead and gave it to them. After dealing with them for years, my view of this place has completely changed. I should've known they were trouble when they were asking for reviews instead of earning them, so now i'm here to hopefully keep you from making my mistake. read more

My 1995 Voyager van had a trans leak that was getting worse so I took it to Lewis to see about a fix. He went straight to the problem area as if he already knew where the leak was. He has detailed encyclopedic knowledge of cars I take there which I think must allow him to know where problems are before he even looks at them. I took it back to him yesterday and got it fixed by a member of his expert technical staff. read more

Thier Snap Declined me with a credit score of 670.|Psh.... Not perfect but with okay credit seems like they only approve 700+ Rather pay with cash anyways then interest. Looser Snap! read more

The #1 rule -if we don't take care of the customer somebody else will.these guy really know how to take care of customers genuinely. read more

Eagle Transmission Shop - Auto Repair Near Me - Richardson, Texas

Worst place to take your car for any transmission service DO NOT TAKE IT TO THEM !!! I had them replaced my clutch , pressure plate and fly wheel they ended up bending a finger on the pressure plate I highly suggest not going to them any type of services even a oil change. They refused to right the wrong they caused and Louis the manager refuses to take any type of responsibility for what his mechanic did telling me to go get a lawyer than saying they will have 4 lawyers for every one lawyer I have. read more

Eagle Transmission Shop - My pressure plate that put on wrong some how - Auto Repair Near Me - Richardson, Texas

Gerardo was sooo helpful! I was driving from California to Georgia and my transmission gave out here in Dallas. I was so scared and nervous but Gerardo assured me that he could fix it all up for me and get me back on the road quickly. He was very knowledgeable about the transmission and was able to find the cause of the issue within minutes. He also helped me understand my car even better which to a girl alone, in her 20's is priceless. To actually feel like you're not being taken advantage of at the mechanics. My dad really appreciated it. He was also very willing to work longer hours to help me meet my deadlines and arrive in Georgia on time and safely. Definitely recommend this shop. read more

Do Not take your car to this shop. Lewis is a con and does nothing but lie. Make sure you have a tape recorder. Every time you call him he has a different lie. I beg you please do not take your car here. Terrible Terrible service. read more

RUN FROM THESE PEOPLE AS FAST AS YOU CAN. LET ME TELL YOU WHY! I took them my H2 Hummer which was a daily driver nothing wrong with it at all until the transmission failed. I towed the truck via a tow strap to my home with my wife driving it behind me. Everything on the truck was working just fine it just would not go forward or in reverse. I called Eagle Transmission in Richardson and Lewis answered the phone. I told him what happened. It just quit going forward and reverse. After it sits for awhile it would go in reverse about ten feet then forward about 15 feet then quit again. He told me not to worry, he says he has worked on 100's of these type transmission and it will probably only need a valve body rebuilt that is all it should need which was about $350 plus the tow. Two days later on Saturday, I call him again to ask him about the status of the truck. He tells me it definitely is only the valve body and the transmission does not need replacing. On Thursday he finally calls and tells me, oh NO the pump is not working and it will need to be rebuilt at a price of $3400-$3500. A far cry from $350. Of course, he continues to tell me he never said it would definitely only be the valve body but we all know he did. So fast forward I ordered a remanufactured transmission for half the cost Eagle wanted. With unlimited mileage warranty. So they tell me for $500 they will replace the transmission I supplied. They replaced the transmission and call me and tell me it shifts great, but my brakes are weak and the steering is stiff. I tell him it has new ceramic brakes the brakes should be fine. I show up to get my truck and pay the $580 bill. I get in my truck and notice the stereo now does work, nor does the AC, and the dash no longer works. I start to back up and the brakes go completely to the floor no brakes at all and the steering is completely out. I tell Lewis there is something wrong with my truck that the AC, the stereo and the dash along with no brakes or power steering. His commit is we did what we were supposed to do and changed the transmission. We did not touch anything else. He also tells me it was that way when they got it. Again this truck was a daily driver and everything worked. Not to mention the tow truck driver reached through the window and turned the steering wheel with one hand. I finally talk to Bret the guy who seems to be the owner and he just stands there and says nothing. I continue to explain the truck was driveable and now it is inoperable. The brakes, power steering, stereo, AC, and dash all worked. He finally agrees to look at the truck. They put it on a lift and low an behold the lift burns up. So we leave it. Fast forward they have it for two more days and basically continue to lie to me and don't fix my truck. I now have to have my truck towed to a legitimate mechanic who can repair it. I talked to Lewis on Saturday and schedule for him to have it towed to a mechanic for repair. He promises me it will be picked up first thing Monday morning. Again another failed promise. I had to call and get the owner to get the tow truck to take it to a mechanic. My truck is now at another mechanics shop to be repaired. The problem I have with them is they treat customers like trash and accuse customers for issues they create. They seem to continue to lie to your face about whatever they feel like. This is not the end of the issue with them. read more

Rip-off!!!. Stay away from this shop. Had my transmission rebuilt and after only 8 months the rebuilt failed. I took it back for warranty work and its been in the shop for over two weeks and they still cant find whats wrong with it. Shop manager does a good job of bringing you in and assuring you will get good deal. the tester, who will test drive your car and say that he cant determine what is the problem is...he will recommend that your car needs to go on the rack...you ll hand them your keys for the free inspection. The next day you ll get a call ... guess what... your car needs a rebuilt. BTW... the only way they can determine whats actually wrong with your transmission is if they take it off your car and take it apart at that time you have no choice but to have them rebuild it. While I was in the waiting area waiting to drop my keys for warranty work I spoke to the guy sitting next to me...it seems we both had the exact same experience. He was also turning his car for a failed rebuilt. Help stop shaddy shops...report fraud!!! read more

After 3 days, the car I brought in never moved...no phone call, nothing. They took care of all their commercial vehicles and could care less about their walk ins. Pulling car and taking it across the street to City Garage. Don't be fooled by free tow, most insurances will tow 15miles to a garage for free!!! Also I saw them taking 1/2 their cars to the shop next door, J&A. They also have terrible reviews! UPDATE: Wow! After I wrote this review then ten minutes later I received a threatening call refusing my business and said to pick up my truck. Seriously the cashier acted like he was the owner. read more

Post initial review edit: Eagle Transmission paid attention to my review and contacted me a few months later to see if they can make things right. What follows is my experience a few months after their initial job. Gerardo took the review to heart and it seems the whole business did as well when they cold called me after the feedback. They are refining their lines of communications, staffing and he offered to help diagnose and repair a transmission noise that developed recently. I was invited to come in, so I did. Gerardo introduced me to one of their long-time transmission builders, Dave, and it seems he knows them well. Also, showing me around the shop and talking about their ethics. Giving a small tour may not seem like a lot, but to the curious uninformed, or gearhead, it's a warming experience. The follow-up was welcoming, and does solidify how much they do care not only about their reputation, but their customers. Initial Review: I had a great feeling and level of expectation of this place, but I ended up with mixed ones in the end. Upon pulling up, I noticed they were packed and had quite a few cars outside. A good sign of booming business for Eagle Transmission, but this proved to be a double-edge sword which I'll explain later. Gerardo, my main contact, was my go-to person when I explained I was having trouble staying in and going into gear in my '03 Civic Si. He was concise, prompt and pretty professional. After detailing how I personally bled the clutch lines and replaced both master and slave cylinders, it was likely a clutch/pressure plate issue since it persisted. I agreed to them doing the labor of swapping in a whole new clutch kit. I dropped my car off on a Wednesday, brought them an overnighted new clutch kit Thursday morning, and they got started (likely) Saturday morning, despite him telling me they would get to work on Friday. One day, no big deal. It's a 7-hour job, so it should take no more than maybe 2 days max, right? Apparently they were behind and low on technicians as a reason for the Friday delay. He called me to update Saturday evening they have the clutch kit out the car, but recommended having the flywheel resurfaced. It was optional, and I figured it wouldn't hurt since everything was out already. And it should be ready Monday. They started late because of being short-handed on techs once again. Monday swings around, no update, I could call, but I did tell them to take their time and didn't want to be overbearing. Perhaps a small update would be nice. I get the feeling they are understaffed, and definitely need a communication system in place. I finally pick it up Tuesday fresh with a new clutch, pressure plate, and resurfaced flywheel (which was extra). After driving my car for few weeks, I noticed that cruise control isn't working, which it was before I brought it to them. Gerardo said to bring it in and should be a quick fix. I go in there and another guy told me the car will have to be left there all day to diagnose the issue instead. I recall an adjustment about the clutch pedal switch, and ended up it repairing it myself in a minute. Leaving a car there longer than expected definitely leaves room for improvement. Aside from speediness, the real testaments of a repair shop are the quality of the job and only time will prove how complete it will be. If you're looking for a transmission shop that's more personalized, and honestly quicker, I would look elsewhere. My advice to this location would to be more accurate with the timelines, projections, and small updates along the way definitely solidify a better reputation. read more

Lewis took great care of me there. He made the stressful process almost seemless! He even got my vehicle done when I requested in a short time frame! Thanks Lewis and Eagle Transmission read more

Thank you charlie. He got my car dignosed an fixed fast. Now she runs better then before. Charlie was so nice an helpful. Picked me up when i got off at the wrong bus stop. If you need a good friendly transmission shop go to eagle. Ask for charlie. He will take care of you. He was so awesome i had to give him a cookie. Thank you caleb. Awesome job guys. read more

Having an almost 50 year old car [1967 Impala] that I purchased from a person that treated it like crap [for who knows how long], I had a transmission that was in dire need of a rebuild. Constant slipping and sometimes stalling, it was definitely time to get it taken care of. I looked online for every transmission shop in town that had a good history of customer satisfaction. After deciding on Eagle Transmission in Richardson, I gave them a call and talked to the manager, Lewis. After breaking down what was going on with the car and telling him some of the quotes I got from some of the other shops, he gave me an estimate and told me to bring it by when I could. I dropped the car off on monday and Lewis told me he'd be in touch and gave me a window of when it would be ready. Now here is where the shop earns brownie points with me. Any other garage I've taken my car(s) to in the past, the only time you hear from them after dropping it off is when the car is finished. Lewis called me each day to give me updates on the status and anything that needed to be done. And instead of tacking on extra stuff to the rebuild [like some shops do], he asked me if I'd be interested in the possible upgrades, but that they weren't mandatory to make it run. I was really impressed with the professionalism and courtesy of Lewis and the shop. I had my car back in a few days, price was about what I expected it to be and what I was quoted. The only reason for the difference was the transmission was in a little worse shape than expected and required a little extra TLC. I will definitely recommend the shop to friends and anyone else looking for a place that does top notch work and will do them right. I'm already lining up some other upgrades for my car and will be visiting Eagle again for their great service. read more

My daughter's Nissan Rogue started throwing error codes, so we took it to Sears to have it diagnosed. They said it may be "several things" which made us nervous, so we took it to Auto Zone to have them read the code. They said it was the transmission, so we did some research and found out the Rogue has chronic issues with the trans that Nissan will not stand behind. We took the car to Eagle and Charlie spent a lot of time explaining the issue in great detail. We agreed to have Charlie do the work. Charlie communicated with us throughout the process, making certain we knew exactly what to expect. They did the work for the quoted price (no "surprises") and did it on time. Charlie is a pro and knows what customer service means. I will recommend Charlie (Eagle is the shop, but Charlie won our business) to my friends. Thanks, Charlie! read more

Needed new clutch on my car. Was give an estimate of $800. Ended up being $1500 and took 4 days. I had to pay for rental out of pocket, not covered. Clutch was not fixed properly. Had squeaky sounds, throttle bearing was shaking. Took it back a week later. Another 4 days. Rental was paid for out of pocket, not covered. Stick shift would not reset to middle position after coming out of a gear. Claimed they did not break it. Took it a dealership because it was squeaking and shaking again. I didn't want Eagle transmission touching my car. Costed $3,000 to fix. They used all non-OEM parts despite charging OEM prices. They used Wire ties instead of reconnecting the shifter cables. Bunch of criminals. Any manager of Eagle wants to contact me, feel free, I will respond. I am considering contacting a lawyer to get my $1500 plus damages back. read more

Super shitty. Finally updating this review. Paid $2000 for a used transmission and then it broke down within a few months and we had to have another one installed somewhere else. It broke down during a trip back home to El Paso, so we don't have the crap one from here anymore to prove it WAS a crap one. Just a very expensive lesson learned. Tried to contact the guy we dealt with at Eagle only to learn he'd been fired or moved on. I'd steer clear of this place. read more

My car was towed here for warranty work. Drive time would not allow me to choose my own shop and I under that's alot of companies policy. Initially Luis said 4 days and my transmission would be up and going. Needless to say it turned a nightmare from hell. 13 days, zero professional courtesy, terrible communication, and just an overall poor experience. I pray my car will survive the repairs and we won't have to bring it back in for any of the other aforementioned things I am reading in the other reviews. It seems like if I had so many bad reviews on my business, I would at least make an attempt to leave a review of my own, defending our work, but guess that just goes to show how crappy this company truly is read more

Do not take your car to Eagle Transmission on Jupiter Road in Richardson I took my vehicle in for transmission repair and was told we don't like to replace transmissions we like to get them back to factory specs and make them brand-new Let's start with an employee, now terminated named Lewis. he is the biggest scam artist in the world. In a nutshell he tried to get me to pay with a credit card and then give him some cash under the table. the cash was to the tune of $1000. Enough about him let's move on to the fact that they didn't repair my car the first time. then almost 6 months later I had problems... Upon returning to the store they then proceeded to keep my car for exactly 4 weeks before I got it back. While my car was in the shop for this for weeks I dropped by one evening to see if I could get some stuff out of the car that I left inside. The store was closed I went around back and was going to use my extra set of keys that I had on me To my shock my vehicle windows were down, keys were in the ignition and the battery was disconnected so anybody could just come and take whatever they wanted I drove it for another month or so then had another problem to which they took it back, diagnosed it told me it was one thing then it turned out not to be that then they told me it was the transfer case which was the first thing that they claim they take off to repair the transmission. (Didn't I put my car in the shop for transmission repair... so wouldn't you think the transfer case the first thing they take off to get to the transmission would've been inspected. This time I was charged $700 I finally have my car back but when I got my car back they broke my drivers side seat and just threw the plastic cover they broke off in the backseat like I wouldn't notice I spoke with the owner he's a very nice man and unfortunately he's trying to correct the business and I think he's has good intentions he also has a new manager name Andrew who seems like a very nice guy but when I return to have them look at my seat that they broke he tried to tell me that it was wood screws that somebody else to put in there therefore that's why it was broken No they are factory screws you guys broke the seat and now he wants me to bring it back to them to let them repair it I think that is so funny that they think I am stupid enough to return my car for them to repair it Good luck getting the business on track I will not be back I will tell everyone I know don't take your car there stay away Oh yeah I had to give one star but I would give them zero stars read more

Today I went in with multiple problems after spending a ton of money at other mechanics that made mistakes. They diagnosed the issues and were very informative, they didn't perform the service bc it wasn't in my best interest and I walked away spending $0 with them. I plan to bring it back soon to have all the work done, because of their professionalism and I am so thankful that they were honest with me and didn't charge me for work I didn't need. Highly recommended. Andrew was the one who helped me. read more

RUN AWAY FROM THESE GUYS! Beware of Eagle Transmission Shop on 1821 N Jupiter Road bait and switch! Lewis there is an expert con man starting out offered free towing with a low initial estimate and a 2 day turnaround promising he'd seen this problem many times before and was confident he knew what the problem was and could do the repair for $350-$700. After they got my vehicle in each day brought a promise of "we'll know more tomorrow" and "are trying to get you the best deal we can" followed another delay but no hard cost estimate on the repair. After 5 days of citing a long list of items they had "just discovered" Lewis told me the cost would be almost $4,000. A quick call the North Central Ford and Eagle Transmission on Ave. K in Plano revealed the cost of a completely rebuilt and warrantied transmission to be $2,800. I pulled my vehicle (at an outrageous cost of $455 for diagnostics fee) and had it sent to Eagle Transmission on Ave. K in Plano. Their cost was came in at $2,831 TOTAL with a 12 month warranty. Oh, and don't believe Eagle Transmission on Jupiter's ad for free towing on repairs of $250 or more. They charged me $55 for that too saying the $455 diagnostics fee isn't considered a repair (even though is was well about the $250 minimum). Trusting these guys cost me $455 + wasting 5 days on a rental car. read more

Shop manager does a good job of bringing you in and assuring you will get good deal. the tester, who will test drive your car and say that he cant determine what is the problem is...he will recommend that your car needs to go on the rack...you ll hand them your keys for the free inspection. The next day you ll get a call ... guess what... your car needs a rebuilt. BTW... the only way they can determine whats actually wrong with your transmission is if they take it off your car and take it apart at that time you have no choice but to have them rebuild it. While I was in the waiting area waiting to drop my keys for warranty work I spoke to the guy sitting next to me...it seems we both had the exact same experience. He was also turning his car for a failed rebuilt. Help stop shaddy shops...report fraud!!! read more

i found out i needed transmission work, i was passing by Eagle Transmission Shop on Jupiter Rd, talk a very friendly manager CALEB BECERRA, ask me to leave the truck and they would call me and tell me what the problem was, i was hesitant, but Caleb azure me that i would take of. well Caleb call me and told me problem i agreed to the fix & the price i was given two options and choose a new part, rather than rebuilding the old part, and got a 3yr warranty. they sent a driver to pick me up & Caleb took the time to have my truck washed & ready to go also got to meet the owner (truck guy) very nice man. all in all i would recommend this shop, thanks Caleb for all your help. Happy Customer. pete alvarado read more

These guys were great, I was referred to them about no connectivity during a car inspection and they checked it out and saw I was missing a fuse. They replaced it for me even though they could not do the inspection. They were very professional and courteous, I would recommend them. read more

2016-06-27 Eagle Transmission did a quick job of finding the issues with my car. Gerardo took his time to show me the cause of the malfunction and introduced me to David he would be doing the rebuild process . After talking 20 minutes with them, I was comfortable to have the work done on my Acura TL . During the process they sent me text updates as they moved from step to step in the process. The job was completed on time ,and at the exact amount we had agreed. At a followup visit they carefully inspected the operation of the transmission to be sure everything was working perfectly. If you have an high mileage Acura or Honda I recommend having the transmission cooler installed. I wish I would have had the cooler before that would have avoided this major expense. The car drives great perhaps I can go another 100k ! read more

Very disappointed. They charged me almost $1000, just to replace a acceleration censor. Took over 2 weeks to replace it. Nightmare. won't come back. read more

This place has got to be THE WORST repair shop I have ever encountered. After keeping my car for 2 1/2 days, they still couldn't figure out what was causing the surge while idling. Louis kept lying to me that he was on hold with my extended warranty company. When I called the warranty company, several agents confirmed they had not received any calls regarding a claim. When I confronted Louis about his lie, he had another worker tell me he had already left for the day. I took my car to the dealership repair shop and within 30 minutes, they identified the problem. Not that I was happy to hear about $1,400 worth of repairs that are NOT covered under the warranty -- I was still happy to know that my car was now in able hands and all the repairs will be completed by 4:00 today -- same day! My suggestion -- close that horrible shop and dump all the lying and incompetent people that come with that place! Do NOT trust your car with them. They will keep your car for days and not fix a damn thing! read more

do not ever take your car here - my dad has a old car he had restored for my brother for when he gets older , he took the car there to have the transmission redone and after almost a year of it being up there, they destoyed the paint, made him leave there with many broken things , 4 different people worked on the car only to get fired, they have lied car has all kinds of problems form them working on the engine - do not take your car there, the owner marty is rude and puts everything on the manager gerarrdo - do not take your car here if you care at all about your car read more

Would not recomend this place. Have had to bring my car back in after trans rebuild 3 times already in less than 2 months

First took our Jeep in for a grinding noise in the transmission. They fixed it, NOT, the charged me 435.00 to replace the output shaft bearing and said that wasn't it. That the transmission needed rebuilt. Another 1650.00 and it was rebuilt. We drove for 10 months put 8k miles on it and my son went to school he has now returned and was going to start driving it again and the transmission is slipping. We took it somewhere else because we didn't trust Eagle and All World Transmission in Garland looked at and said that the clutches were reassembled clutch on clutch and the band had groove marks where it was forced back on. If you take your car to Eagle be prepared to get it fixed again soon probably right after your warranty runs out. read more

Agreed with Mar E's comment. We also had a bad experience with Eagle Transmission in this location. Many times we had to keep going back to the store due to various issues (leaking transmission oil, jolting when changing gear, scratching noise from starter, missing battery holder, missing wheel lug nut, scratching noise from disc brake etc). What we experienced here, they fixed something, they broke something else. One incident we can tell you; after about 6 months later, we noticed we had oil leaking from the car and had to bring the car back to the shop again. They fixed the leaking, but then we had another problem with scratching noise. Had to bring the car back again. They told us that the noise was due to the thin brake pad. But we truly believe the noise came from the negligence of the mechanic(s). We bought the new brake pad because they said it was already thin. And you know what?!! It was NOT thin at all. This really pissed us off. And after another few months later (when we had to use AC), we noticed the AC was not cold at all. Turned out they cut off the AC compressor cable of our car. Better stay away from this shop. You will do yourself a favor. We really regret bringing our car to this shop! read more