I have had nothing but positive things to say about this place, from the employees all the way up to management and headquarters. Everyone was extremely helpful, understanding, and did everything possible to make sure I was treated like a VIP. Their customer service went way beyond what I expected.
Whenever you're in Sturgis, this is the team to go with!
A very special thank you to Dieter, as well as Melissa Guerrero from headquarters, who helped make it possible for us to drop off our motorcycles at the airport. The two of them went above and beyond to help us find a solution, anthat alone showed me what real customer service is all about.
A little background: We tried to arrange transportation from EagleRider at Full Throttle to the airport early in the morning. A taxi/Uber/Lyft option was going to cost us over $300 just to get to the airport! I understand it was early in the morning, but that price was outrageous.
Dieter and Melissa stepped up and worked with us so we could drop the motorcycles off directly at the airport, saving us a huge amount of money and making everything work out perfectly.
That is customer service at its absolute best. Instead of saying, "Sorry, that's not our problem," they found a solution and took care of us.
Thank you again to Dieter, Melissa Guerrero, and the entire Sturgis team for making us feel like VIP customers. I truly appreciate everything you did for us.
Five-star service all the way! read more