Cabin was beautiful, neat, clean. The Colonial Properties employees were very attentive. I had to…read morecall because of an issue with the door lock and the employee over the phone was very sweet and did everything within her power to resolve the issue, and she did correct the problem. The main reason that I disliked this rental agency is because we left the cabin early on check out day to go to breakfast. We did pack most of our things before leaving but left a few things. We wanted to come back to the cabin after breakfast to go to the bathroom, pick up the rest of our things, and really chill a few minutes, as we were told we had until 11:00am to check out. We came back to our cabin at 9:30am and the cleaners were already there working. We went ahead and picked up the rest of our items and left. The company clearly stated on the check out instructions that we had until 11:00am to check out and if we were late checking out, they would charge us $30 an hour after that per person. But, we were not even given until 11:00am! All that to say, this has turned us off of renting from Colonial Properties ever again.

I found the perfect chalet that I will be booking everytime I visit …read more...... Clean , comfortable , and the best view of pigeon forge, Gatlinburg, I've ever experienced ....... They've added my pictures that I posted ( which is WAY cool ) .......

The stay was fine, a solid three stars. I added a star for the ease and responsiveness of the bear…read morecamp team. The cabin was comfortable enough- there are several different levels of floor so lots of trip hazards, some doors that don't close great, and the location is interesting. I wouldn't call it quiet- for our stay a neighbor was out shooting most nights and on the other side is a rooster that crows each morning. The beds were very comfortable. The water is extremely sulfurous- I would plan on brushing your teeth with bottled water. We were mostly at the cabin only to sleep and it was great for that. It is very accessible to the greater pigeon forge area. Again, the Bear Camp folks were great, answered our questions, and were very responsive so overall definitely positive. I would consider staying with Bear Camp again, maybe not in this particular cabin.

Pictures are a misrepresentation. We ended up finding other accommodations. Be sure to check your…read morereceipt. I was charged a pool cleaning fee and was very surprised to learn there was no pool. When I attempted to dispute, they changed my invoice. Please book with caution.

Our experience with this property was extremely disappointing from the moment we arrived. The cabin…read morewas not clean or ready for guests. There were visible stains on multiple mattresses, dirty bed sheets left on the kitchen counter, and additional dirty linens piled on top of the washing machine. The bunk bed in the children's room was broken, creating a safety concern. Additionally, the property did not match the listing photos. The advertised layout was inaccurate, including the location of the bunk beds and the bedroom configurations. One bedroom shown in the listing appeared to have an attached bathroom, but upon arrival this was not the case. We contacted management immediately upon arrival at approximately 6:00 PM to report these issues. Around 8:00 PM, two cleaners arrived and informed us they needed to clean the entire cabin. They expected us to leave the property while they cleaned, despite the fact that we had traveled six hours and had children with us. We explained that we would remain on the balcony while they worked. Shortly afterward, the cleaners left and falsely reported to management that we had been aggressive toward them. Management then contacted us and claimed there were 20-30 people at the property, which was also completely untrue. Rather than taking responsibility for the property's condition and the inaccurate listing, management chose to cancel our reservation at approximately 9:00 PM. This left our group, including several young children and babies, without accommodations late at night in an unfamiliar area. We explained our situation and concerns, but management showed little regard for the hardship this created. We were told that Booking.com would contact us and arrange alternative accommodations; however, that never happened , and we were forced to find and pay for another place ourselves. Overall, the property was misrepresented, poorly maintained, and managed unprofessionally. The cleanliness issues, inaccurate listing, false accusations, and last-minute cancellation made this one of the worst vacation rental experiences we have ever had. As we were leaving they called the police on us to escort us and the kids out which terrified our children and the police stated that they were told them it was a party of 20-30 hostile people but as the police said we were very respectful and in compliance and it was unfortunate that the owners treated us this way especially with the small children that we had

literally the worst company to rent a cabin from. the house was absolutely breathtaking but it was…read moreinfested with a wasp nest and 10 wasp then they already had a review that their bed was broken before I entered the property. Once we left they requested $380 from me for the ALREADY broken bed. Do not stay with them. They are crooked!

Everyone is really nice in the office. I was introduced to all the staff here at the townhouses. I…read morelove my new place, it is clean and quiet.

From the owner: Brun Property Management and Meadowland Property Management is a full service property management…read morecompany that specializes in enhancing property values and maximizing cash flow. We believe property management is a people-oriented business and we are committed to our property owners, our tenants and our employees. As experienced real estate professionals, we realize your property is a valuable investment and we treat it as such. The first step in our management program is to determine the financial and investment goals of each property owner. This is followed by an on-site inspection and evaluation of the property to determine the program best suited to achieve the owner’s goals. Our office uses the latest in property management software, generating comprehensive monthly financial reports and year-end statements. All financial transactions are accurately recorded and monitored. Brun Property Management and Meadowland Property Management provides clients with active, hands-on professional management. We evaluate and treat issues as they arise through the eyes of a building owner. Property Management and Meadowland Property Management makes it easy. We provide all the professional management your unique property requires. Our philosophy is to provide you, the owner, with the maximum return possible under a given market and regulatory environment. Brun Property Management LLC and Brun Property Management LLC dba Meadowland Property Management

I LOVED staying at Helen's cabin! I can't say enough good things! I stay at so many airbnbs and she…read moreis by far the best host I've ever had. She responds to messages in a split second and tries to be as helpful as she can with every single question. The cabin was so cozy, spacious, and has an amazing view. I wish she had more cabins though because we tried to book again for another trip and her place is all booked up for the next few months. Highly recommend!!!

Our stay was absolutely amazing and I can't have asked for anything more. The views were…read morebreathtaking and our host was so nice and made sure we had everything we would need. Definitely one of the best experiences we've had and I would even say that the cabin was better than the trip itself!

Horrible service; a complete nightmare to work with. All pro are incredibly unprofessional - they…read moredo not communicate in a timely manner, if at all. Their bookkeeping is sloppy and their reports show lack of attention to detail. Their management pricing is fine if they actually met the terms of the contract, but I feel like they are swindlers. They consistently made promises they did not deliver on, needed to be hand held through the very tasks we hired them to complete, fell through on commitments and stopped communicating entirely. Do not waste your time, money or effort with this company.

I have a family member who rents from this company and I must say they treat them very well. these…read morefolks are on it! They have a property management division and a separate division of the company that over sees all repairs and maintenance which is really nice because they are able to work on so much together. They treat tenants very well and respond in a timely manner. You can tell they actually want to do what is right ant make sure things get fixed the right way, this is really nice to have! Their staff is also very friendly and professional. The owner Jeff has taken time to chat with me on numerous occasions as well as Ruth in the office and other office staff as well. Ruth is on it always and gets things done! The field staff Randy and Greg and their other team members are friendly and knowledgeable as well.

I found their employees rude. That's when you could actually reach someone on the phone which was…read morenearly impossible.

We've had such a great move in experience we can't wait to stay here for the rest of my degree…read moreprogram! If you are looking to rent a place or have a place you need managed for renting you have to check out Keyrenter!! At this time it can be a pain trying to find a place to live that fits your budget and your needs. You also have to juggle the evil leasing companies and sketchy subleases so when we found this property in the neighborhood with our friends and a stones throw from UT campus we had to check it out. The house tour was super simple with an online scheduler and a wireless lockbox that opens to your code after sending in a pic of your license. Super cool to see tech starting to show up like this, making things easier. We had the pleasure of seeing the house with Dan present so we could ask questions and learn about the benefits that come with Keyrenter. We loved the house so we applied as soon as we could. The staff with Keyrenter were super communicative and made sure they got everything they needed from us for the application which was a painless process. After moving in things got even better. Dan was extremely nice and flexible with the move in times (which was great as we had a family trip scheduled right before move in). There was a kind letter and some house warming gifts from Dan and the owner that made us all feel more at home, even our cat Sushi got some treats. While moving in Dan made sure we had everything we needed and was great with communication. The old dishwasher wasn't working great and he immediately scheduled a repair visit and afterwards decided to replace the whole dishwasher with a brand new one! That was greatly appreciated. And the whole time Dan was communicating the status of everything. Also, with the Keyrenter benefits package you get some pretty sweet discounts and your filter replacements come automatically (when most properties never even do it, gross)!

Property we stayed at was Spalshin and Relaxin 4487 Shangrila Way in Sevierville TN. End of March…read more2026. A few things: had a great time at the cabin. Was clean and the kids really enjoyed the indoor pool. Lovely area and quiet. Plenty of room inside for the whole family. 1st negative - First night we noticed that there were not any pillow cases on any of the beds, they were delivered later in the evening. 2nd negative - The sink in the master bedroom on the first floor would not drain. This caused some minor issues since everyone used this bathroom when on the main level. We had to wait until late afternoon the next day for a repair which included replacing the complete drain and pipes below sink. The repair person was very professional. 3rd negative - It would be nice to have hangers in the closet and some hooks in bathrooms to hang personal items. As we were preparing to leave on our last morning - getting all items packed for 4 kids under 7 and four adults, I inadvertently left my expensive Dyson hair dryer in a drawer in the main bathroom and to top that off, my husband left his wedding ring on top of the dresser. I contacted the Bear Tracks management number to report our mishap. They stated that they would have the cleaners check the cabin. Two more times I emailed and was told the items were not found. I'm pretty upset at myself for forgetting my Dyson dryer, but I am really disappointed with the Bear Tracks team. I do not want to make accusations against them, but I find it really shady that they just disappeared and the cleaning team "couldn't find" them.

Aesthetically the cabin was really nice…read more Our experience with Bear Tracts Cabins was incredibly disappointing and frustrating. They have refused to take responsibility for multiple serious issues during our stay and have since made false claims about what was offered or resolved. The only "accommodation" they ever provided was an offer for amusement park tickets (which we declined), later replaced with a mere $200 refund. This was before the incomplete installation of a portable cooler that leaked water all over the floor--causing my special needs daughter to slip and fall. Instead of addressing the hazard, they accused us of disconnecting the unit, which is completely false. To make matters worse, after five days of using the same entry code without issue, we were locked out of our own cabin and told we "no longer knew the code." The entire experience was unprofessional, dismissive, and far from what any guest should expect--especially from a company managing vacation properties. I would strongly caution anyone considering Bear Tracts Cabins. Their lack of accountability, misleading statements, and disregard for guest safety speak volumes about how they operate.

The cabin that I rented had a jacuzzi that wouldn't heat up and the lights couldn't be turned off…read morein it. The cleaning crew needs to be replaced, because there was dust everywhere and I'm allergic. Otherwise our stay was enjoyable. The pool was clear.

From the owner: At Bluff Mountain Realty, we dont just want to give our guests a place to stay, we want to give you…read morea place to thrive. Our ultimate goal is to be a positive force that can help you build your ideal vacation. We have been in business for over 30 years, and have worked hard to maintain and promote East Tennessee and our overnight rentals in Pigeon Forge, Gatlinburg, and Sevierville. We want you to experience this rich, scenic region that we love; and enjoy all that the area has to offer against the backdrop of the Great Smoky Mountains National Park!Book With Bluff Mountain RealtyWe truly care about your experience with us. Here are some of the ways we transform your vacation into one you will never forget:We hold the keys to the areas most popular ATV Adventure Tours. With our guided ATV tours, you will see the mountains and scenic nature around you in a way that you never have before. Since 1999, we have been giving our guests the best ATV guided tours around and have received the coveted TripAdvisor Certificate of Excellence Award 10 Years in a Row!Our cabins and condos are close to the action, but not too close. Pigeon Forge, Gatlinburg, and Sevierville are popular places to visit and stay. You will understand why the moment you step onto one of our properties. We get you close to the sights and sounds that you want to experience. And, at the end of the day, you can come back to a quiet and serene cabin or condo

Unit 3207 is named Happy Place (three bedroom) and is beautiful! You will love it. Also, unit 2305…read more(one bedroom) is named Bear Haven and is beautiful as well. Check them out. I know we love both units and so do our friends.

Terrible experience. Rented a condo through Airbnb, it was dirty and smelled. The AC didn't work…read morewhen we arrived and we had wait for maintenance to come fix it. They fixed it, but it took up a good part of our evening. Then, after spending the day at Dollywood, we pick up dinner and get back to the condo and the door won't open. The keypad isn't working. I call, get the lock box code for a physical key, and it's empty. Maintenance comes again with a crowbar, but can't get in. He goes back to the office and comes back with a code to a second lock box which has a key in it. But it took an hour and my kids ate cold dinner outside on the ground. Worst part was the complete lack of professionalism and hospitality by management. Didn't even get an apology for the inconvenience. There are plenty of places to stay in pigeon forge, I'd stay far away from anything they manage.