Avoid this place for your loved ones. My dad has been there for over a week and he has seen one…read morenurse and has had zero showers. He's had occupational therapists and physical therapy (riding a stationary bike for 15 minutes a day) which are worth mentioning because they are the only services he's received. We told the staff we needed stairs work but they brought in a block to work with so we're not impressed. His occupational therapist also expressed his racist views, he will be reported. The food has been terrible and he's not eating and he's losing weight which they keep commenting on. When I visited last week, I was greeted with "You can't come in" which I know, I was dropping off a couple of comfort items. I know that these places are on lock down but the attitude wasn't needed. So, not sure where the quality facilities are but this isn't it.

My grandma just started her (temporary) stay here for injury rehabilitation. The whole idea is that…read moreby staying in a skilled nursing facility (SNF), she will get more PT sessions in per day, and thus her recovery will get a good starting boost. I'm writing this review on her behalf. She isn't a fan of the food, but understands that it's temporary for her. What's REALLY concerning is: - She says this SNF is very, very dirty. - She says it smells like urine throughout. - She needs to be up and moving as much as possible. After her (presumed) first walk of the day, she asked to get up and do it again in a few hours. The response was that it wasn't possible, the staff "were too busy for that". Note -- her surgeon AND hospitalist emphasized that the point of a SNF was doing her exercise regimen 3x daily and having staff to help her improve her mobility at other times of day......... Hi there, ICC staff, have you read her doctor's notes and treatment plan? Are you planning to simply not follow that plan? I'm honestly really worried that my grandma's health will get worse in her stay here. If the staff can't be bothered even when the patient asks for assistance....... Will they bother to make sure the patient is using their incentive spirometer, so that their very high risk elderly patient doesn't get pneumonia? Will they bother to take care and measure an elderly diabetic patient's blood glucose? Will update this review after her stay is over. For my grandma's sake, I hope that that the impression so far is not truly what this place is like. Seriously hoping this turns out to be a fantastic SNF. Fingers crossed.

I have been an employee at Chateau Valley Center for just about three years. The entire time I have…read morebeen here I have been so impressed by the level of care shown for residents. Our entire nursing and care staff are AMAZING. You can see the genuine love for their jobs and the residents. Raena, our Community Relations Director, truly cares about the people that she brings in. She is thorough and makes sure that a prospective resident will be the right fit at our community. If she believes that we cannot offer them something they need, she will help them find another place to go instead. That shows miles of integrity, to me. Our residents touch my life on a daily basis. I can come in to work with an empty cup and leave overflowing. You just feel good when you walk in the doors. There is something in the air here. I would be honored to have a family member, or loved one, live here any day. This is truly a magical place.

I am one of three siblings that was looking for a loving place for our dad, who has Alzheimers. We…read morefound the Chateau by accident and I liked it immediately. It felt like a home. I was impressed by the staff's quick responses to emails and their patience with us as we floundered around not knowing what was going to be best for dad. Shout out to Jodi and Ollie, who took us on many re-tours and answered all of our questions. I especially wanted dad in the memory care at Chateau. It seemed like the right place for him. We were ready to move him in and our lives took a shart turn and he did not move in. But, our experience with the staff and their concern for what was best for dad needed to be acknowledged. Thank you!

We wanted to move my mom out of assisted living and back home for her final days. Husky got full…read moretime care set up in just a few days. Their caretakers were great, and mom was able to pass in her own home.

I reached out to Husky to help me through outpatient treatment for throat cancer. I needed…read moreassistance getting to and from daily chemo and radiation therapy sessions and help with chores of daily living. The agency's performance exceeded my expectations. Their caregivers always arrived on time and were excellent companions who helped me withstand the rigors of a very difficult treatment protocol. The agency's management staff was also very easy to work with. Services and charges were clearly explained and the scheduling office went above and beyond in accommodating the inevitable changes in my treatment plans. Should I require caregiver services again in the future, I will definitely turn to Husky. I have already recommended the agency to several friends who are seeking senior care help.

When seeking a hospice facility for my mother this location was highly recommended to us by the UW…read moresocial worker assigned to her case. It was not the only one we visited though, which is a good thing because this was definitely not the place we wanted for her to spend her final days in. For starters their hospice wing was at capacity. As a result they were placing hospice cases on their transitional wing, which is for patients which are rehabbing out. They advised that they couldn't guarantee a single room, so my mother could end up sharing a room with somebody who is not on hospice. We passed several of these rooms and the patients inside had their TV's up super loud. The administrative and nurses stations were packed and crazy loud with employees joking and yelling back and forth, and on one end of the wing they were doing construction work and there was a sign hanging up on the tarp saying excuse our noise. Considering that a loved one may spend days to years on hospice, this is far from where I wanted my mom to be. I am sure that at some point when the construction is completed and more rooms are available that this will be a very nice place. For now though I would recommend avoiding it if you can.

My husband had to recover at a skilled nursing facility. Kline Galland was highly rated. Based on…read morethe reviews and referrals, my husband chose this facility. . The atmosphere was warm and welcoming. They have a nice dining room and there is definitely a nice feel to the place. Unfortunately, my husband spent a lot of time in his bed. They did not promote PT and OT. Your muscles can atrophy very quickly. He had a half an hour of PT once a day. He them walked around the gym. He was always urged to go back to the room and rest. The meals were adequate. The Nurses and CNA's were quite kind and helpful. My husband is now at home and recovering nicely. Hopefully you will have a pleasant experience at Kline Galland.

My mother is currently in skilled nursing care at Covenant living at the Shores, and we have been…read morevery happy with our experience. First of all, is a perfectly beautiful location on the waterfront. The facility itself is so cute, they put flower pictures everywhere and big cutout of flowers to make it look like you're living in a garden. All the staff works so hard and truly care about the patients. We have been so happy with Rita at the front desk, Christabel the manager, and all our nurses, Mark, and Andrine, Ohnee, Marina, and Julieta in housekeeping. Ofra in charge of activities has been just terrific, we bring my four small kids and she lets them play with some of the activities for the patients and I think all the elderly people enjoy having the energy of the kids around. Oh, and the PT/OT team has been terrific. Susan and Alex work hard every day to get my mom on her feet and moving. Our end goal is, like Rita says, "they roll in and they walk out!" Skilled nursing is a difficult job and I think they all do it with great grace, patients, and care. I highly recommend Covenant living at the shores.

We moved our father from the hospital to Covenant Shores and clearly informed the staff about his…read moreserious heart condition, emphasizing the importance of closely monitoring his weight. Over just four days, he gained 14 pounds. We visited every single day and reviewed his chart ourselves. The chart showed no significant weight change until the fourth day, when it suddenly reflected a 10-pound gain. No one contacted us. No one expressed concern. Alarmed, we examined our father ourselves and discovered his feet and legs were massively swollen. This was on a Saturday. When we called the head weekend nurse, he was not at all alarmed. We demanded that a doctor be contacted, but were told that no doctor responded because it was the weekend. To make matters worse, the room smelled like urine, and his medications were disorganized. While weekday care had seemed acceptable, the weekend care was completely unacceptable. Fearing for our father's life, we called 911 and had him transported back to the emergency room. In the first day alone, doctors removed 7 pounds of excess fluid. That fact speaks for itself. This was outrageous and dangerous negligence. If you place a loved one at Covenant Shores, do not rely on what you are told. Go every day. Look at the charts. Look at their body. Ask questions. Trust your own eyes. Never again will we allow this kind of treatment to happen to our family.

Get out!!!!! My…read morefather was at Stafford, and I would not wish this experience on anyone. The treatment here is completely unacceptable. Staff come into rooms without knocking, with no regard for privacy or basic respect. The way they speak to patients is cold and rude, smart asses really, like people don't matter. It's disgusting how little care or compassion is shown. The facility is cold and stale. The staff's attitude is complete shit for a healthcare facility. Stafford should be ashamed of how they treat people.

I used to work here a few years ago. This place was used to be Stafford Healthcare and since it is…read morenow owned by a different company they changed the name to "Puget sound Healthcare" It takes a lot of energy and time to build up a great team of nurses, rehab team, management and all. Due to the fact that they are always understaffed we can easily say that It's not an easy turn around for this facility to be successful. I see that each and everyone that is working in this facility works really hard especially the rehab team and most importantly the nurses. If the rehab team and nurses can devide themselves just to meet their patient standard of care, they would. I would say give this facility a chance because inside this building is a great of team members that are working hard to give the care and support that our love one needs.

took my dad there and the stuff is amazing. Helping the people that needs to be help and that is…read morewhat this caregiving stuff stand for. Take my word they know what they are doing

Amazing staff...place is clean and lots of fun activities.read more

When I went to visit my brother a couple months ago, I found out they had not been getting him out…read moreof bed at all. One wheelchair had a dead battery, and the other wheelchair was piled high with junk. I had to ask a lot of questions to find out he was not getting the physical therapy he was supposed to be getting. Under his bed and next to his bed was loaded with food crumbs, so nobody was sweeping or mopping. His nails had not been trimmed in ages. I am crushed that they would neglect a sweet human being like my brother.

New management and new team. Tours well and the residents are happy. This facility recently…read morecompleted its annual survey by The State of Washington and had the best results I've been in years at any facility I've been with.

Care was excellent most all the therapist offered very sincere care. The office staff was very…read moreaccommodating and Ivy made me feel comfortable from day one. Her smile left me comfortable every time. All the staff i came across were helpful and sincere. I left another review under MarianWood bc they are no longer Providence. Thanks to all. Holly, Arianna Xiomara. The NP. Leeza. Thanks. My PTs and OTs. My memory is quite hindered but there are more id like to thank. Facilities were clean, no overwhelming smell. Food 10x better than a hospital. Again thanx!!!!oh and Mel. My sista. Mahalos see uou on the islands soon

While they easily had a bed available and ready for my father in law, the total experience was not…read moregreat. The staff were unaware that we would be transporting him to dialysis three times a week, early in the morning. His discharge papers from the hospital disappeared. Morning medication was missed one day due to him being at dialysis, and they seemed reluctant to give him his pills upon his return. Once we complained that we had agreed to him being there so he could receive more constant care than we could provide at home while he adjusted to dialysis and regained a bit of strength, more attention was paid to his medication and dialysis days. However, upon discharge, no information was given as to why some medications had changed, and new medications were not properly submitted to the pharmacy.

I was a patient here for 10 weeks after a fall resulting in broken knee and broken shoulder. Being…read morefrom out of state I did not know what to expect. There are not enough stars to rate the quality of the care I received, the cleanliness of the facility, the kindness of the staff and the dedication of the physical and occupational therapists. Food quality and variety of food offered was excellent with always the ability to make changes when something did not suit my palate. Residents (patients) are given an opportunity for daily participation in group exercises including strength training, games and informative Daily Bulletin which encourages socializing to aid the healing process. Additionally management has a monthly meeting with patients (residents) and is willing to hear concerns and suggestions. Is the facility perfect? no. Could they use more staff? yes Additional staff would decrease the time responding to patient (resident) call button requests. Call button system needs to be updated. Every day I was met with dedicated, professional nurses, aides, and support staff. I want to thank each and every one of them for helping to make a "broken" person " whole" again. I hope to never fall again, but if I do, a flight to Renton, Washington and Cedar River Healthcare Center would be my request. Thank you.

Terrible response when we requested medical records!!!I ordered them over two weeks I waited and no…read moreresponse! Had to contact medical records three times!!! NO excuse!!! Won't mention gal's name that was not being responsive!!! Terrible!!!