Earl Scheib is the worst. They painted my vehicle 4 times, managed to screw it up each time, failed to prime it correctly (or even at all), didn't remove the previous paint layers, paint has filled-up and smoothed contour-lines on my vehicle..theres THAT much paint on the vehicle..It's terrible.
Since they were only willing to paint it AGAIN at their shop, I told them that it was ridiculous that they couldn't get it right the FIRST FOUR TIMES (never providing a rental car for the combined 19 days that I was without my vehicle) and so I asked that they pay to have it painted somewhere else. They refused, and so I took them to small-claims court.
I brought pictures of the quarter-inch paint buildup that was bubbling, cracking and peeling, along with 2 estimates from 2 seperate body shops..One asked around $5000 to strip my vehicle of the crappy layers of paint, and one asked just over $4000. The big bucks are incurred as a result of the serious man-hours that are required to remove all the crappy paint that Earl Scheib has sprayed..up to a quarter-inch of cracking, bubbling paint in many places.
Earl Scheib sent the store manager by the name of Joe, and a regional manager by the name of Michael Lucarelli to represent them in court.
These men lied their asses off, in every which way, and they were getting shot-down at every turn...until the judge asked if I'd been provided with any paperwork each of the times I'd been back.
At that point, these "men" saw their opportunity- they seized upon the opportunity, denying that I had ever been back to Earl Scheib for a repaint.
The thing is, I had only been asked to show my original receipt, and that was all- no signing-off, no additional paperwork was provided.
Their ship was sinking, as it were, and they seized upon this, claiming that it was "company policy" to provide documentation each time a customer returned for additional warranty service.
This is obviously bullcrap, as I never received anything on paper any of the times that I'd returned to have it repainted.. This is the only thing that held-up my case- everything else was really straightforward.
I have people who have since provided me with depositions- people who were intimately involved in the whole process- people who gave me rides to drop my vehicle off, and then pick it up a number of days later, my wife has attested to the whole series of events, I have recorded audio of conversations with Mr. Joe, with him admitting to and talking about the number of times that I'd been back to have it repainted, etc.
I was without my vehicle for a total of 19 days when all of the visits were tallied up- and my requests for a rental car were always denied, "we don't do that", was the reply.
The small-claims judge is in the process of making a decision, and I'm extremely disappointed with the whole process.
These "men", (loosely applied term), repeatedly lied, misrepresented facts, and obfuscated the events in open court...and all for a matter that was OBVIOUSLY their fault, and it's something that wouldn't have affected their personal pocketbooks- it's the company that is liable for any damages awarded.
All I've got to say is that these "men", these representatives of this company, are horrible examples of human beings, and Earl Scheib had better give them raises for their extensive fabrications in court- it's obvious that they're very dedicated to the company.
NEVER EVER GO TO EARL SCHEIB. You WILL be sorry. read more