I truly do not enjoy writing negative reviews, but I do believe in helping others to make informed…read moredecisions.
I was in need of a licensed, capable, and highly rated electrician to replace a 44-year-old exhaust fan in the master bathroom of my condo. Checking Yelp, S&B Electric was one of the first I saw that matched my criteria. After reading many of the reviews, I submitted a request for quote through Yelp (late October or early November 2025). I received an automated text response with a list of questions to answer. I responded accordingly.
Below is a timeline of subsequent communications:
11/03/25 - I sent a text to S&B requesting confirmation of receipt of my information. No response.
12/05/25 - I called and left a voice message
12/06/25 - I called Stewart directly and received an automated response stating, "I'll call you back." I replied, "Thank you."
12/06/25 - Stewart returned my call. During the conversation, he requested a photo of the existing fan. I obliged and immediately sent a picture. When I sent the picture, I received another automated response with the same questions I had received before. I completed them again in response. I received no confirmation of receipt.
12/10/25 - I sent a follow-up text to Stewart. No response.
12/17/25 - I called Stewart again, and again received an auto response, "I'll call you back." No call back happened.
I put the entire project on hold for the next five or six months and focused on other things. During this time, I received no communication from Stewart or anyone else from S&B Electric.
Always wanting to give people the benefit of the doubt, I decided to try one final time. On 5/06/26, I sent another request for quote through the form on the S&B Electric website and received an immediate automated response confirming receipt of my request.
As of 5/13/26, I still had received NO RESPONSE. At this point, I had completely given up.
I understand that many people had wonderful and positive experience with S&B Electric, and that is what I had based my initial decision off of. However, when a business or representative thereof fails to at least extend the courtesy of just replying to say they cannot, for whatever reason, accommodate a request for service, that non-response is equivalent to poor service overall. That said, since I cannot speak to the quality of their work, I must base my review off of the facts above. If the amount of stars is based on that, it would be 0/5.
Consequently, I ended up working with another locally/minority owned/operated contractor, who not only provided exceptional service from initial call to intake to invoice, but they also got the job done in less than three hours and will be my contractor for all future electrical needs in my current home, and future home.