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    Astound | San Marcos

    Astound | San Marcos

    (51 reviews)

    I have been with Grande for approximately 5 years. There were a few bumps in the road about…read morebilling, but for the most part they were fair and consistent, not like so many of the other cable companies. I rarely had any issues; the cable didn't go out during storms for instance. It was really the best service and the best cable company I've ever done business with. Unfortunately I am moving out of town so I have to cancel my service. If I ever move back to the area, you better believe that they will be my cable carrier again!! Thank you Grande!

    Do not use Astound it is the worst Internet provider, and that is a pretty high bar. Apart from the…read morefailures of service and having to listen to a lengthy sales pitch before talking to support, their business practices are deceptive and predatory. After a year they raised my rate from about $75/ month to $118. I called and said I would drop them if the didn't go back the original rate. The Rep promised they would lower it back the original rate for a whole year. I checked the account 2 months in a row and they stayed at the original rate. I didn't check again as I assumed they would keep their word, my mistake. I checked back three months later and found they had raised the rate $10/ month 2 months in a row, then $15, the third month. I called to complain and they said there was nothing they could do about it so I cancelled the account and they wanted to charge me for the month ahead as it was the first day of the billing period. I declined to pay and they put the charge into collection. Needless to say a minus 5 stars would be the best I could give these criminals, but since I have to leave a star they get only one. Do not use these morons, their business practices are abhorrent and customer service is the worst, and I'm being generous.

    CenturyLink

    CenturyLink

    (4 reviews)

    If I could give negative stars I would. The worst customer service I've ever experienced. After…read moretalking to multiple people about getting new service installed then have an appointment scheduled, they cancelled WITHOUT a call, text, or email. We had to call them and it took over an hour for them to figure out what happened and that the appointment had been cancelled. No communication at all, then once it was figured out, that was that. No apology or reparations. We're now at multiple weeks without internet access and trying to work from home. DO NOT USE CENTURYLINK

    Like others have said there really needs to be a way to give a company zero stars. Absolutely…read morehorrible service. Been having intermittent issues with internet for 2 months...constantly failing and have to reboot the modem...tried called and online chatting only to be told everything is fine..it's NOT fine. In fact the status on the admin page shows an issue with DSL1. They finally agreed to send someone out 2 weeks later...I wait patiently only to have no one show up and the ticket closed..when I called they said the tech came by and found no issue. The tech did NOT come by...I sat on the patio all morning waiting on them to make sure I didn't miss them. The tech is lying or they never sent someone and just lied to me. Either way they don't stand behind their service. Avoid this company at all costs. Use satellite internet...you will be sorry if you use Century Link.

    EarthLink - isps - Updated May 2026

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