Can't get off their mailing list. I've called for over a year, they say "10 days" and then I get…read moreanother advertisement. Now they just say "toss it" These mailings are not cheap. Printing, envelope, postage...delivery.....it adds up and now I'm getting them more frequent. It surprises me that they don't care about the expense or environment. This isn't a green company.

I inquired about a truck they had by email, phone call and in person. When I went in person to look…read moreat the truck the salesman said he would be in touch. It was supposed to be going through an inspection and maintenance. Two weeks later no communication on there side at all. I have reached out several times since my visit to the dealership, no responses at all. I have since bought a vehicle to replace mine which was totally burned by the Marshall wildfire. I will scratch Tynan from any future automotive needs.

I bought a car from these people under the impression that they helped people who were trying to…read moreget on their feet after being stuck in the lower side of life example prostitutes drug dealers people who just got out of jail homeless people etc etc I went bankrupt and lost my home after taking care of my grandmother and somebody suggested them to me I thought I was grabbing a great deal with the 2007 that only had 75,000 mi on it I was promised a warranty by the salesman that spoke to me and was told I had one not even 2 weeks into having the vehicle major electrical issue started to happen crazy things like dash lights wouldn't come on unless you started the car with the e-brake off You can't turn the blinkers on when you have the brights on the owner and his son both informed me that I did not have any type of warranty even though a warranty is something that they advertise when purchasing any car through them they fought me tooth and nail and then finally told me that they would take a look at the car and fix it on good faith after taking the car they told me there's nothing wrong with the vehicle and that I was crazy including telling me that the two gigantic holes in the air intake valve were supposed to be there The thing was covered in black duct tape head to toe low and behold it turns out that they had wired the car with one small dingy red wire going from the left headlight to the other one they still told me there's nothing wrong with the vehicle and to come pick it up but on my way there they told me that something had happened and that they needed to replace something four days later than for me that I'm going to have to pay almost $300 in order to come and get the vehicle even though they told me that they weren't going to charge me anything at all effectively holding the car hostage when I finally got the car back they hadn't done anything to it at all It immediately messed up again doing the exact same thing and not to mention the fact that they forced me to pay the towing the first time back to their lot to fix it So they did no work at all on it forced me to pay for the towing and then we're charging me an extra $300 for doing nothing at all The moment that I suggested that I might have to talk to any legal representation if they couldn't help me out both the owner and the son immediately blocked me clearly showing that this is not their first rodeo currently they are trying to ignore my phone calls and messages knowing that I live 45 minutes away hoping that I don't pay the final bill and so that they can come and repo the vehicle and start their scam all over again This dealership is a complete rat hole if you've ever seen Matilda the movie imagine her father that is exactly who you're going to be dealing with Do not buy anything at all from these people they are experienced scammers praying on the week and actually declaring out loud that they're helping the lower side people The salesman who sold me the vehicle actually quit because he didn't like the practice that they were doing honestly burn it with fire burn the whole place down when you talk about the scum of the earth here you go. Ernest ain't honest

Car dealership? More like car house. This place is full of shit. Scam!!!! They never answer the…read morephone! Instead of helping you get a car, they scare the shit out you by filling your head with bull shit that's not true. Do not finance or buy a car here!

Honest, Comfortable, and Truly Exceptional…read more We recently traded in our truck and purchased a used Mini Countryman at Schomp Mini, and the entire experience--from the first test drive to the final paperwork--was stellar. Working with Jessica, our Client Advisor, was a true pleasure. She was knowledgeable, down-to-earth, and never pushy--just genuinely helpful and clear at every step. She made what could have been a stressful process feel easy and enjoyable. When I had detailed questions about the car, she didn't guess--she walked me straight to the service advisor who answered everything with clarity. That kind of professionalism and teamwork gave me confidence we'd be in good hands long after the sale. The test drive was simple and seamless, and when it came time to handle paperwork, it was almost shockingly easy: Jessica just snapped a photo of our licenses and that was it. Everything was done digitally and transparently. Yes, the whole process took a few hours (we arrived at 10:15am and left at 2:30pm), but the time was spent in a relaxed, welcoming environment with coffee, snacks, and truly comfortable seating areas--including a discreet work nook where I took a client call. The dealership feels more like a boutique hotel than a typical car dealer. Jin, the Store Manager, was also fantastic--professional, warm, and straightforward. When our Mini needed a minor service before delivery, Jin proactively arranged a loaner car, and they actually finished the work earlier than promised. We were thrilled to get the call that our new car was ready ahead of schedule. As for the pricing model: it's clear, fair, and commission-free. I didn't feel like I had to haggle or "watch my back"--and that's a big deal. The trade-in offer for our truck was more than fair, and we left feeling like we got great value on both ends of the deal. And this next part feels important to share: As a 53-year-old woman, I handled the entire trade and purchase process on my own. I say this not as a statement about me, but as a compliment to Schomp Mini and especially Jessica. I felt safe, respected, and never once patronized or pressured. For other women who might feel uncertain or overwhelmed by the idea of buying a car--this is a place where you can feel confident and empowered. And the car itself? We love it. The Mini Countryman is the perfect mix of sporty and sturdy--great for mountain driving, surprisingly spacious inside, and incredibly comfortable. It feels high-end and responsive on the road, with all the personality you'd expect from a Mini. Bottom line: If you're looking for a dealership where the people are honest, the process is smooth, and the environment is actually pleasant--go to Schomp Mini. Ask for Jessica. We'll be back when it's time for our next car.

Sad to have to leave a review of this nature as the initial experience was fairly smooth. But after…read moretrading in a vehicle, that had a higher value than the vehicle I was leaving with the company owed me around $8000. They mentioned the would send it to me in a check within 3-5 days. the 3-5 days came and went, I called to follow up they mentioned that they would follow up and make sure it got sent. They then verified they were going to be sending it the next business day. I then had my wife follow up the next week. They were rude on the phone and had attitude when she didn't have all relevant information to the sale she wasn't a part of. After finally getting back to her they mentioned it was sent on Monday and we should have it by the end of the week. After the weekend came and went I was obviously frustrated. I called my contact at Schomp Mini and he mentioned that the check was just mailed on Friday and that is why I haven't received it. I told him to void the check and that I would be coming in personally to pick it up. He said that was fine. I will admit, I did forget to go in Monday and Tuesday but lo and behold my check showed up on that Wednesday almost exactly 1 month later. It is giving skeezy car salesman vibes and I don't think they had ever sent the check until I crashed out.

Similar to Angel L. I had some issues with my car that I reported on day 1. It seemed simple - tail…read morelights were out, and the parking sensor was broken. However, it took multiple trips to the dealership and/or shop to get it resolved. Thankfully, after I complained about the delays, the GM Jim got it escalated - They actually picked up my car and took it in for repair, and provided me a loaner car each time. I appreciate Jim, Ely, Alex, Dan E. and Johnny (the delivery guy!) for making a stressful situation work out in the end.

I had a really bad experience with this dealership. The salesperson was actually cool and helpful,…read morebut the way they do business overall is weird and unprofessional. They told me the car came with a 30-day warranty, but when problems started on the first day, they said it would be fixed. I've taken my car back to them twice now, and nothing has been done--my car still has the same issues. I feel misled and ignored. If you're thinking about buying from here, be careful and get everything in writing because verbal promises clearly don't mean much to them. I would not recommend this place.

These guys are awesome!! The team is so helpful and knowledgable. I can't recommend this place…read moreenough! They were very patient through the process and answered all of my questions. Very fair prices and a lovely selection of vehicles. Ask for Henry if you go - he is the BEST!!! I purchased a 2023 BMW and could not be happier. Huge fan of Maaliki Motors!

Awesome service very friendly workers, would recommend buying a car through them! Alex took great…read morecare of us and sold us a great car!

ABSOLUTELY THE WORST service center i have ever been to. Their so called mechanics if thats what…read moreyou want to call them but I prefer a joke and now refer to them as emich NO KNOWLEDGE kia. They will take parts off your car and put them on other people's cats then tell you that a rock must've knocked the part off. They will lie about your car being fixed, then of course deny any wrong doing when your car is in worse condition after being serviced there. They then removed all the freon from my car anf said my a/c was fixed and when I confronted them and told them I was tired of the lies, they said they were offended (apparently cause the truth HURTS!) and they then told me I could take my car elsewhere to get what they messed up fixed. They tried to lie about it and let me tell you its coming to an end. I will not lay back and not do anything! Im going to be their worst nightmare or one of many. How do you like me now you dumb ignorant, incompetent of a joke who sells cars that they are clueless about and cant even fix there brand of cars!! You guys are a disgrace and a joke!! And guess what joke is on you!!

Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have…read morepurchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get when purchasing a vehicle. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so.