Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

Extremely disappointing experience with HM Brown Automotive…read more I was purchasing a vehicle through another dealership that had confirmed the vehicle was available in HM Brown's inventory. HM Brown was aware that the other dealership had a buyer for the vehicle and was proceeding with the sale. The next day, when the dealership contacted HM Brown to arrange transportation, they were told that HM Brown had sold the vehicle to someone else. To be clear, this wasn't simply a situation where a vehicle happened to sell before we could buy it. HM Brown knew there was an active transaction involving the vehicle and another dealership, yet chose to sell it out from under that transaction. I understand that dealerships want to sell vehicles, but I also expect businesses to operate with integrity and honor their commitments. This experience made it very clear that I could not trust HM Brown Automotive to do so. I would not recommend this dealership, and based on this experience, I would be very hesitant to do business with them in the future.

Whitney Coriolan, my assistant Teronica Williams are very awesome I currently went threw autopay…read morerefinance company it took them a month in a half to try and get me refinanced and did not get it done so I went to I lending Whitney & Teronica got me refinanced in less than a week great job

Could not figure out refinancing from Tesla Finance. Tried to explain to Ryan that Tesla don't…read morereport to the Credit Bureaus that's why he can't find my account on the three credit report. I gave him Tesla Finance number (as whats instructed by Tesla Finance themselves) to confirm my account. He says he will call back but never did. I don't see why it's hard for them to call Tesla.

Got my auto loan at the dealership with the credit union I belong to - I had no idea I could do…read morethis without every walking into a branch! This service is the best kept secret :)

From the owner: CU Direct Connect (CUDC) is a credit union service organization (CUSO) providing state of the art…read morevehicle lending and origination funding platforms utilized by credit union members and auto dealer partners. The organization based in Colorado was formed in late 2002 and currently serves 34+ credit unions for vehicle lending which support the 380+ auto dealer partners in the CUDC program.

I had a high-end exotic that needed refinancing. Refijet understood its value and the amount I…read moreneeded, and they ran my credit to determine if they could secure the refinancing with a bank. In short, they couldn't fund my loan in my state, and wasted my time by running a credit check even though they couldn't approve it. Pulling my credit first makes no sense. Your process is backwards; you should first determine if my loan is fundable, and then only pull my credit if necessary.

I worked with Thomas and Travis on refinancing my vehicle for a lower rate. I was mainly in…read morecommunication with Thomas. This company is pretty awesome and moves fast with finding you a lender. Thomas is great at crunching numbers. I originally tried to get both of my cars refinanced but the kbb value decreased on one of them and it didn't make sense. I ended up getting a lower interest rate and lower payment with 60 days untill my next payment. Sidenote, they used some cool software to get my wet signature remotely. Pretty epic. Anyway, highly recommend RefiJet. They aren't like the same old refinance company, they actually get you the best deal they can.

I am a long time client of David at Auto Management. I got my first car from him nearly 30 years…read moreago. Since then, I have used Auto Management to acquire 4 vehicles, including a Mercedes G-Wagon and a Mercedes CLK Convertible. During the time I had the G-Wagon, we were stopped at a light and got rear ended by a driver going nearly 50mph. When the police showed up, they looked at the paperwork I had from Auto Management, no problem at all. When I had to deal with my insurance company for injuries and repairs in the vehicle from Auto Management, again, no problem at all. I was going through a rough time and needed to get rid of a car payment without ruining my credit. I turned my vehicle in to the Auto Management program and my payments were made on time while another of David's clients was qualified and took it over. I have experienced nothing but excellent service as both one who got vehicles from Auto Management, and one who used their service to have their car payment taken over. I wholeheartedly recommend David at Auto Management. This is a unique service that I hope remains forever. It's been a solution for me whenever I needed.

If you don't want to get screwed with your money or credit don't do any business with auto…read moremanagement I been in with some deals with them but every single I been scammed.

I'm putting Pentagon Federal Credit Union, Autopay and Hyundai on blast…read more... This credit union was ok until it wasn't. I obtained a Hyundai Tucson in 2018 and did a refinance through Autopay in 2020 who connected me with PFCU. All was good until the vehicle had some mechanical issues and neither did the Autopay gap insurance or warranty with PFCU cover anything. This happened twice and I had to take out two repair loans to fix the issues; of which I am still paying off. Hyundai cars from year 2014 - 2017 have had various recalls and major mechanical issues reported for the last few years. Hyundai dealership was not helpful either. As of February 2023 the vehicle malfunctioned again, and definitely could not afford another repair loan. Thus I contacted PFCU to ask for a voluntary Repo and they stated to try and sell it myself first because that's their company policy. I took 2 weeks and tried to get a buyer and no one was interested. During that time, I asked for a deferment of payment and PFCU granted that request for one month. I had to obtain another car which is $400 more than what I was paying for the old one. Thus I called PFCU and spoke again to the collections dept to update them about the situation and advise that I can no longer pay for a vehicle that has a transmission issue and is too dangerous to drive when it is shaking with a loud ticking noise. The voluntary repo paperwork was signed electronically and put in process. They even discontinued the credit card that I had through them, of which both were in good standing before all this transpired. I have spoken to 2-3 reps between Feb and now June who stated that the voluntary repo was in process and every conversation was notated of what i said, and today 6/7/23 I spoke to yet another rep who said that she only saw the call from February. She said that the company will not come get the vehicle if it doesnt work and that the car note is over due 67 days. I told her thats a lie, because the previous reps told me that someone would call me to get the car towed so PFCU will try to sell it as is for what is owed on it. Thus the Tucson has been sitting at my apartment complex since February. I transferred the insurance from the old vehicle to the new one; and PFCU sent a letter stating that they applied insurance to it and that amount would be added to the remaining balance. This is the worst experience I have had with any bank / credit union about a car. If anyone reads this, I highly advise that you do not do any business with them.

Autopay has a very deceptive business practice. Over the past three years, they checked my credit…read morescore multiple times after showing me what appeared to be attractive refinance offers, with rates between 4.0% and 5.2%. Since my current Subaru loan is 6.59%, those offers looked better and encouraged me to apply. However, once they checked my credit, they did not honor those original offers. Instead, they came back with much higher rates, between 6.5% and 8.99%. This happened more than once. What made the situation even more misleading is that they used three different names, so each time I thought I was applying with a different company. That is how I ended up being tricked several times without realizing it was connected to the same business. This kind of practice is harmful to customers. It wastes people's time, affects their credit, and breaks trust with those who are honestly looking for refinancing options. Companies should be transparent and truthful, not lure people in with appealing quotes and then change the terms after checking their credit. Based on my experience, I do not recommend Autopay. Please be careful and do your research before applying, so you do not go through the same frustration I did.

We were scammed and gave the bank all the proof needed but instead of working out payment…read morearrangements they took my entire disability check. No remorse or understanding what so ever. Not cool

Really should be called not helpful federal. I mean normal credit unions if you ask do you basic…read morethings even if you don't have a count to help you out. These people couldn't even be bothered to notarize a form even though other banks I've been to have done it and these banks are commercial banks

Spent 7000 on a car. Should be reliable. Spent 4500 on repairs. This dealer will tell you that its…read morein good running conditions. No leaks. I had to change valve covers, ac compressor, battery keeps dying, many problems that THE MECHANIC THEY USE KNOWS ABOUT. AC works for a couple days because they recharged it knowing it will go out again. Putting a family in a car thats worthless and not safe and wont start half the time is a big issue. Been through scan dealers like this before. Thanks for nothing. There should be no trust given do this dealer.

Of the 20 cars that I've bought, this was by far the easiest transaction. I had an idea of what I…read morewanted and contacted Cheryl Mensch on a Wednesday. She located what I wanted that day and the next day, Thursday, she brought the vehicle to me for a test drive. I was sold on the vehicle and on Friday Cheryl delivered the vehicle to me at my home. From the time of my initial conversation with Cheryl on Wednesday afternoon, to delivery of the vehicle Friday at noon was less than 48 hours. It's hard to beat that for time or convenience. Got my vote. By the way, it was a Toyota Venza.