This business has feel off so bad from the beginning its ridiculous and this is coming from a day 1…read morecustomer! Here it is years later since they have opened and I just totally had to cancel all my vehicles because of absolutely pathetic poor crappy customer service! I've traveled and use TWCW's around the U.S. and RAYTOWN 350HWY is by far the worst in MO if not the entire U.S.!!! Ur not supposed to drive thru a relaxing car wash and be upset afterwards because of angry ADULT workers who hate theirs jobs but work there anyway by choice or your car was damaged by under-maintained equipment(which both have occurred)!!! PS: ALYSSA and the teens that work there are great people!!! (WARNING ENTER AT YOUR OWN RISK!!! U might come out mad!!!)

Beware of Manager Brandon! Yesterday, as I was entering the car wash; one of the men broke my…read moreInfiniti emblem when scrubbing the front. One of the gentlemen, (who I later found out was the manager)first alerted me the emblem broke and he would try to repair. After 5 min and a long line, he brought the emblem to me stating it was broken before I got there. I knew then something was up; it wasn't broke before I arrived. When I got through the wash, I parked in a stall and quickly realized the emblem was in fact broke in a way that it is impossible for it to have been previously broken; both clips were gone. I then asked for a manager to make an incident report. The manager Brandon then walked up defensively, stating the company would not pay for it because it was previously broken. I advised him that the cameras will confirm all information and to please initiate an incident report. Brandon gave me the hardest time, rude and condescending. Even asked for my personal address!!! Then walked off without saying anything. I waited for at least 15 more minutes and he refused to give me a copy or an acknowledgement of the report. I had to record a video to ensure the validity of the claim. I am quite shocked that he was choose to represent Tidal Wave. Lacked empathy and general customer service. Will not be back to this location until this is rectified. UPDATE!!! Brandon called me back stating the video shows my emblem was upside down when entering the car wash, so they will not repair it. Mr Brandon, regardless of the position of the emblem (which is hard to believe was upside down), it was connected to MY VEHICLE PRIOR TO COMING TO TIDAL WAVE. I'm shocked that corporate would allow the same rude and condescending man to be the one to resolve this issue??? Come on folks.../.

been a member at the wash for a while now and yesterday as I went through the wash it felt like a…read morebus hit me. an older lady an I both experienced this jolt of force. I asked for an explanation the answer is the wheels jumped which is bs. I don't recommend this wash. my back hurts!! membership cancelled today!

Worst car wash ever... just canceled my $50 monthly subscription. I went through the wash twice and…read moreit didn't clean the front or rear of my vehicle AT ALL! I said something to workers and they couldn't care less.

It was money WELL SPENT!! Friendly staff! Attention to detail. I am SOOOOOO grateful to my son…read morefor the recommendation. I opted for the Ultimate w/2-Day guarantee ($20) and Express Inside Pkg ($25). Pricey you say? Nay I say!! It has not looked this great INSIDE and OUT in YEARS!! Nary a streak on the windows. No fingerprints on the dash radio/map/temperature screen. $$ well spent. This place will have my business going forward.

The inside of my truck as far as the vacuum goes was ridiculous , there was stuff left between the…read moreseats and console and on the passenger side, between the seat and the door it looked like it had not been touched, for the amount I paid, I was definitely expecting a better job than what I got. They had four or five kids around the truck with spray bottles, vacuum hoses and rags, and really it seems like all they were doing is talking. Really disappointed with the whole experience.

Pass it on! Do not…read moretake your car to this establishment many of the machines do not work properly and they damaged my car and refuse to do anything about it. When I address the issues they came back with a policy statement which was never shown me before the washing of my vehicle. Be safe stay away from. Ice Shine car wash Independence Missouri. 1337 S Noland Rd, Independence, MO 64055

Great service - the gentleman spent a good deal of time hand spraying for the best wash…read more The price was fair. The staff wonderful.

Don't come here none of the machines work. I just try to get my car washed here. The only thing I…read moredid right was take my credit card.

This Car wash is a rip off. When it works it always seems to leave soap on the car. There's no…read morenumber to call when you have issues. Just took 10 dollars from me at the automatic car wash side. The machine said pull forward. The actual Carwash station was down. Won't turn on and tells you to pull forward.

Disclaimer: This review reflects my personal experience and opinions…read more On Friday, December 12, 2025, I visited Charlie's Car Wash in Independence, Missouri, to wipe down my car mats using towels. A manager whom I had previously worked with about seven years earlier explained that spray bottles could not be taken outside due to company policy, but that towels were permitted. I followed those instructions by taking only two towels outside and returning them immediately afterward. During the interaction, the manager repeatedly asked where I currently work and mentioned that we had worked together years ago. In my perception and personal opinion, those questions did not seem related to the policy being discussed and made me feel uncomfortable. Based on my personal perception and prior experiences, I left the interaction feeling uneasy and concerned about why my current employment was being discussed. I cannot speak to the manager's intentions, but the repeated questioning made me uncomfortable enough that I decided to share my experience. I hope management encourages interactions that stay focused on the service being provided so customers do not leave feeling similarly uncomfortable.

Dry thorough interior cleaning! A quality control manager did a double check with a flashlight…read more Thanks for being so thoughtful and not leaving finger prints on my car ;)

Do not use a card. I used mine and it was charged $30.00 for what should have been $5.00 to $7.00…read more I wrote a letter with the details and dropped it off at the office because every time I tried to catch someone there I could not, and I live a block away so dry by twice a day at the least. Since I did not get a reply I have not been back. Bad business not to mention customer service.

This is the worst car wash in Kansas City! It doesn't accept coins and the credit card machine is…read morebroken. It charged me $10 to wash my car FOR ONLY 3 minutes! This is unacceptable!!!!!! Don't go here find another car wash that is better! Thank you