Kim was so kind and efficient in helping me obtain a radiology report that I needed with a tight deadline. She called me immediately when the fax did not go through and re-sent it as promised to a different number. Dr. Chadha was equally kind and wonderful and I would highly recommend East Bay Physicians Medical Group's team. Thank you for being there for me! read more

I just got off the phone with their billing dept. Seems they never received my letter disputing a $60 immunization admin fee that occurred the same time as a five-minute $208 physician's visit and a $35 flu shot. All because I wanted to get a refill for a prescription and figured I would get a flu shot at the same visit. The MD discussed my immunizations, but they appear to have lost record of a shingles shot they gave me a couple of years ago. My previous physician there, Dr. Whitgob, from whom I received excellent care from, left the practice. I called them a month ago when I received the bill. They said to fax a letter. I tried several times, but their fax machine was always busy. So I mailed the letter. When I called they said they received nothing. While the medical and nursing staff have been good (that's why they get any stars from me) the office and billing departments are awful. The last time i went there for a flu shot, i waited nearly an hour, finally went back to the desk and they admitted they forgot about me. BTW, they currently go by the name Sutter East Bay Medical Foundation. read more

I have the same feelings as Janelle B. I'm almost into my 9th month of pregnancy, and have to say I wish I could change my Dr. but it's too late. My doctor is fine (although all business) but frankly the office staff of East Bay Physicians Medical Group is terrible. I have now had 2 encounters with them that are grounds for reorganization. 1. My 7th month of pregnancy: I show up for an appointment at 4:00pm after driving from Sausalito in rush hour traffic. I get there in time! Only to find out they had rescheduled my appointment. I never received a phone call, voicemail or confirmation. I finally talked them into letting me see another DR but the receptionist was very VERY unfriendly about it making me feel like I was the jerk. 2. My 8th Month of pregnancy: Again with the traffic from Sausalito getting to my appointment on time at 4:40pm. Only to wait for an entire hour. The hour wasn't the issue, it was that there were 6 other couples that came in AFTER I did who ALL got seen before I did. At 5:40pm I finally ask about my appointment as people are going home for the evening because the office closes at 5pm. I was frustrated and asked for a new appointment. The receptionist was awful yet again because i was making such a fuss. Is it not important to go to all your prenatal appointments? I mean it's their recommendation! Moral of the story, schedule all appointment EARLY in the morning! Try to avoid the grumpy receptionist at all costs! read more

Both my children have been coming here their whole lives. I like the doctors, and without their help my little baby would have had to stay longer in the NICU jaundice machine. I wish they called to remind me when I need to come in for an appointment, but that's a minor complaint. read more

East Bay Physicians Medical Group - Physician's board - Medical Centers Near Me - Berkeley, California

Stay away... After waiting for 2 months for my first new patient gynecological appointment at East Bay Physicians Medical Group I got my period and had to reschedule. I called the day before my appointment to do so and the receptionist asked, "would Friday be enough time?" - meaning, would my period be over by then. I said "yes," so she rescheduled me. On Friday I got to my appointment on time but to my surprise was told they had me down for a Friday in 1 month!! Now, when someone asks you whether your period is over in 5 days and you say yes and they reschedule you, it would be safe to assume (assuming one is a sane person) that they meant that same Friday and not one in a month. Besides, wouldn't I be in the same situation in a month? ! To make it worse, the receptionist did NOT admit that it was their misunderstanding and said there was no other doctor available to see me and no earlier appointment available. I try to explain that clearly they either rescheduled me without telling me or they made an error. But no, they neither admitted to their error, nor apologized for the confusion, nor for my time and hassle in getting to the appointment. I was so incensed at their lousy customer treatment that I told them they just lost a new patient. I hope this review deters you from becoming a new patient too. read more

Awful. I started off at EBPMG with my first pregnancy. I thought the neglect was routine until friends told me about their wonderful experiences with their doctors. You can't ever get a booking with a doctor and when you do, the appointment is rushed. I had to wait a month just to see a nurse practitioner who couldn't provide the care the doctor suggested. If you want to wait to see the same doctor, you'll need to skip appointments, which of course is bad for a first time mom who had trouble getting pregnant. Besides being overbooked, the staff just didn't seem to care. Booking my first appointment took so long (six weeks) that I missed the window for my first round of prenatal testing. When I told the nurse on the phone how pregnant I was to see if there was any way to get an earlier appointment--already three months in, since my period is irregular due to my fertility issues and I'd been severely electrocuted, so I was extra worried--she told me she didn't believe me! Go with a different group. They're overbooked and simply won't have time for you--not that they'll tell you so. You can get better care at your local clinic for next to nothing, which I think is just unacceptable. They don't seem to care about patients at all. I came out feeling like a number and an inconvenience. read more

Went in for rheumathoid arthritis test on July 29 it is now Aug 30 Tried to call to get my results...Could not get through to anyone to give me those results...either with a patient or out to lunch, etc. etc etc. I asked to talk to the manager who also was not available and left her a message as well. Totally non acceptable service to have to wait that long to get my results with NO follow up from either the staff or the dr. My the way the Dr was Dr Molly Magnano...very nice person...did say she was going away on vacation. I don't blame her but I do blame her staff for no followup and not being able to get through to them. Would not go back! (Also the day I was there dr was extremely late...apparently there were fire drills all day, one when I was there as well, which backed up the appointments. I actually had to leave the bldg in the middle of my appt--NO NO NO...Not for me) read more

Saw two doctors from this place. Both were dismissive and ordered a ton of unnecessary tests that were incredibly expensive. I had embarrassing symptoms, and one of the doctors made me feel completely humiliated. He ordered a ton of tests without doing any sort of culture and barely listening to me for five minutes. I get the bill, and it's RIDICULOUS - several hundred dollars, and 200 dollars for the doctor visit, in which he tells me "It's fine, just use the over-the-counter cream" without any inspection, culture, or any consideration at all. The nurses are incredibly unprofessional. One grimaced and winced when I told her my symptoms. I went to an independent practice doctor and found that I DID have an infection and was treated appropriately. Another doctor barely listened to my symptoms before prescribing me two different kinds of pills for two different conditions "just in case." A few days later the nurse called back telling me that the tests were negative and that I should stop taking the antibiotics. This place is ridiculous. All of their doctors have a 15 minute appointment limit. Everything is rushed here, and everyone is rude except the people at the front desk. It is a horrible place to go for health care and has left me feeling helpless at the mercy of apathetic doctors. Do not go here. The billing and tests are nothing short of completely ridiculous, and the doctors and nurses are appallingly unprofessional. read more

Oh my god, this place is awful! My PCP is across the street and the service is so different. It's almost like they don't care if they keep their patients or not. I had an appt scheduled at the end of December which had to get rescheduled to the end of January. Then on the day of my appt, I got a call that the dr unfortunately cannot see me and had to reschedule but she was out of town until mid-February, so I rescheduled for today. I got to my appt and they told me that she can't see me bc I was booked as a returning patient (since I already am a patient with Sutter Easy Bay), but I'm new to her office and she "needs more time". I asked what that meant which no one could explain but apparently she is going on vacation again until the end of March. What kind of doctor is that? She only works one day a month? I guess they don't care how much they inconvenience people. Judging by these reviews, sounds like people have each had a different awful experience, so they probably just suck in general. Their front office staff is equally as stupid as their procedures. They don't even deserve a star. read more

I was there for the first trimester of my pregnancy. Their doctors are not great, but the main problem is their administration and their philosophy. They billed tests wrongly (so that insurance did not pay), they are extremely expensive, their doctors will order so many tests making you think that they are necessary. Also, they never answer to the phone, not only for administrative, but also for medical questions. Very poor experience. Do not go. read more

I made an appointment months ago! But when I went to the office this morning, they said that they made a mistake that my appointment has been cancelled. I did not get any notice and I actually got a reminder phone call about this "cancelled" appointment. Then since I had to travel later, I cannot do an appointment the next week, I had to wait here for a nurse to see me. Really sucks! read more

Okay ladies, I know how important it is to have a good gyno and not only that but to have a good office to go with it. For me, I feel the entire visit is very personal and I don't like going to a place where I don't feel welcome or any warmth. I don't necessarily have a problem with Dr. Caanan who does a thorough job and is knowledgeable. My problem lies more with the service. A couple months back I checked my calender and realized that I needed my annual. I called and was able to make an appointment right away. A couple weeks later I got a postcard reminder to make my annual appointment. I called the office to reaffirm the scheduled date that was on my calender since I was confused about the redundant postcard. The receptionist confirmed the date. Fast forward to last week Tuesday. I go to the office and waited for a while for the receptionist to deal with me. She informed me that I had no appointment and it happened to be the following Wednesday. She informed me that they do confirmation calls so I should call if I don't get hear from there. I actually didn't really have a problem with this since maybe I had got it wrong (even though I did reconfirm). She wasn't too friendly and didn't seem at all apologetic). So today I didn't receive a confirmation call at all and so I called them to confirm my appointment. I went in for my check up, waited for the receptionist to deal with me again. She was on the phone and didn't acknowledge my presence and finally after about three minutes of waiting another women (out of five or six women back there) finally asks what I was waiting for. She gives me the appropriate forms and I fill them out and wait. I get called in and take my blood pressure, weight and height. I strip and wait for my gyno. Her nurse comes in and tells me that I'm just shy two weeks of my actual annual date therefore my insurance will most likely not cover the appointment. She goes to verify this information and comes back to tell me that indeed it will not be covered. I had just come across town twice and did not want to come for a third. I ask her how much it would cost. She leaves and comes back to tell me that it would cost me $240 (that includes a 40% discount if I paid that day). I decide to make another appointment at a later date since I could not afford that astronomical cost. The receptionist (I believe here name is Regina) haughtily made my appointment and I left with only one "sorry" in my pocket from the nurse. I may seem like I am being bitchy and nitpicky but honestly, when a women checks my vagina the service better be up to par, especially at those prices. Even with my insurance, I pay out of pocket when I have never had to before with the same insurance. My doctor who obviously had time since I was her appointment, never came to talk or say hello though she knew I was there. All of this took thirty minutes. Bottom Line: I don't appreciate being treated like another business customer when I have to get naked and have my vagina searched. read more