It was not a great moment to realize our water heater had crapped out, but East Bay Water Heater saved the day. By the afternoon the next they had replaced the water heater. Their price was much lower than another company we called, and without the confusing pitch to upgrade to tankless at 2x the cost. Jeff who we spoke with on the phone was great, as was Ben, who came to install the new unit. read more

Seriously, great service. If I can give 10 stars, I would! I highly recommend the East Bay Water Heater. My water heater stopped working and we only had cold water. I called and I was really happy that they were able to come out the next morning to repair it! This company is professional, responsive, and their prices were fair. Jeff, the serviceman, was extremely professional and had the job done in only a few hours, and I was really impressed Jeff cleaned up after the job. I could not have asked for more. These guys had a reasonable price, and they are overall excellent company. I had a great experience with their team. Really good job! Much better than Lowes, Home Depot, or General Plumber! A HUGE thank you to Jeff and the East Bay Water Heater Team! If you're in need of a water heater repair, I highly recommend this company. More businesses should follow their operation model. read more

I was very happy with the service I got. My new tankless hot water heater was installed quickly and on the scheduled day. Jeff was easy to work with. The installer, Ben, was great and I recommend him. Will definately call them if/when my second tankless hot water heater goes out, and recommend to friends. read more

This place Rocks with their customer service! When my water heater stopped working I was worried I would have to go days with out warm showers or running the dishwasher. But they made the whole process fast and painless. I called to get a quote and was scheduled for an appointment the very Next Day! When Mike and the other service guy came to my residence they were both friendly and professional. They kept me informed about the process every step of the way. The replacement water heater was installed quickly and conveniently. I especially appreciate how they disposed of my old broken water heater for me since I had no idea how to trash that huge thing. read more

Totally agree with the other Yelpers here- I had a last minute need and they were so accommodating to my work schedule, which is regular office hours. They did an awesome job too!! Also, I asked a ton of questions because I had no idea how anything worked, and they were so patient and answered all of the questions I asked in an easy to understand way. Highly recommended and I'll be calling them if this happens again! read more

This is one of the companies I phoned and left a message for, but they never called me back. I take it they don't service my area, but a simple call back would have been nice versus just being ignored. read more

They are very friendly and helpful here. They have plenty of good reviews which inspired me to try them out. Their customer service was prompt, courteous and friendly. They make it easy to get a quote, I just sent them a few photos from my phone and they diagnosed the problem and told me what needs to be done as well as the price. Then I was able to set up an appointment for the work. They kept the work area clean too which I really appreciate, a sign of professionalism. I definitely recommend these folks. read more

Great business for getting water heater services done. I knew I made the right choice after they gave me a great price and they offered to come look at my water heater that day. I wasn't exactly sure what was wrong with it but after explaining it to the guy, Mike, he seemed to know what it was right away. He came over to my house that evening and sure enough it was just what he thought it was. He offered to repair the part that night or to come back in the morning cause he knew how late it was, which I thought was great. I had him repair it that night though since he was already at my house and I didn't want him making a second trip. Overall they are 5 stars because they were great at communicating with me, they got me in for an appointment super fast and Mike was just awesome all around. I'm hoping I don't have any water heater problems for a long time but I have their number saved just in case! read more

Really nice staff here! When I called in they were full but put me on a cancellation list. They ended up not having a cancellation but one of the plumbers just had an opening because he got with a job a lot quicker than he thought he would. So I took the appointment for Saturday and everything went great! He repaired my water heater without any problems. Great family business. read more

Our water heater in the house needed to be checked out, and I called to set up an appointment. It was prompt, smooth and I was able to get it fixed next day (Yey!) and the worker, mike was professional and helpful. I highly recommend them!! read more

This establishment has very accommodating workers who make sure your needs are fully taken care of. I was housesitting and needed the hot water back on and I had a friend give me the thumbs up - a great recommendation for them. When I called in, they requested some shots from which I got a quote and an appointment time via text message. Their tech seemed really sincere and you could tell he wasn't just out to get your money / over charge /anything like that. Their tech left everything super clean before he left too. I'm so glad I had the opportunity to get such a great company working for me and that they have such great availability. read more

These guys are professionals, and do a terrific job. The prices are very reasonable, & they do a thorough job. I was having an issue with my hot water lasting more than 5 minutes for a shower, but they found the problem & fixed it, no more timing the shower :). Definitely recommend. read more

Attentive staff along with great customer service goes a long way in my book. They have fast availability as well as good prices. Having no hot water is such a pain but they made it simple by getting me in fast and not charging me an arm and a leg. When they came out the next day they were respectful and turned my hot water back on fast. I have no clue what exactly they did, all I know is that I have hot water again and I'm happy again! I liked the repair guy a lot so I even tipped him a small amount. What can I say? I'm super impressed! read more

First time dealing with water heater problems but these guys made it an easy process. They had some of the soonest appointments available so that's why I ultimately went with them. Their plumber was on time which was really important since I had to be somewhere. He repaired my water heater quickly and it's been working great ever since. Really great guys! read more

From their customer service to the actual plumber on the job, I found their whole team very honest and professional. I was having trouble with the hot water in my shower-it would suddenly go from hot to cold while you are in the shower without any warning!! I called East Bay Water Heater to discuss the issue and they seemed to understand the problem right away. The plumber came by the next day and fixed the problem very quickly. It's very difficult to find a trustworthy service these days and I'm really glad I came across theirs. If East Bay Water Heater offers services in your area- I would definitely recommend giving them a call, you won't be disappointed! read more

They do great work at great prices! The plumber who was sent out was very friendly, great attitude and really knew what he was doing. He was awesome and very considerate at cleaning up his work space when he was done with the job which he took his time on, and didn't rush. Awesome job! Will definitely call you guys again! read more

The customer service was beyond what I expected! They never tried to beat around the bush when it came to my questions and were upfront about the price. I love when I know exactly what to expect, especially in a time where I need something like hot water. They were able to repair my water heater without any trouble. I was honestly so frustrated when I first found out it wasn't working cause I thought I was going to have to go DAYS without hot water but they made sure to get me in the same day! The guy that came out was friendly and didn't mind me asking questions that had already been answered. I would highly recommend them. read more

They have a short wait list if you're in need of someone last minute! I was surprised that I was able to get a same appointment that day. Their plumber was nice and the total price was reasonable. I had the pilot light on my water heater repaired. I would recommend them if they work your area. They did a great job! read more

To summarize everything up, they do a great job. They have a great schedule with lots of room to be able to choose your appointment and time. They also give you a two hour window of when they will arrive but they sent a text message before showing up. Their plumber was well trained and had a lot of background work repairing water heaters. He did a lot of work for a short amount of time being at my house. Everything seems to be working great again so far. They met my expectations and then some. Definitely recommend them for any water heater repairs, you won't be sorry. read more

THEY SAVED US FROM TAKNG COLD SHOWERS!! Seriously our water hasn't been hot like normal for some reason and my roommate and I couldn't handle just praying our water would be warm that day anymore. My roommate and I attend UC Berkeley and are so busy with summer school and volunteering it had been the last thing on our list to take care of. They were super friendly plumbers who work hard! I wasn't exactly sure what was wrong or what happened to my water heater but their guy on the phone helped me out a ton. They responded promptly and he gave me a short rundown of what was happening and how much it would cost to get it fixed. It was super helpful as my roommate and I had never felt with a plumber before! Thankfully it was a cheaper repair!!! Can't express how easy they made everything! read more

I had a leaky old water heater when I purchased a condo. Spoke to Mike on the phone and he gave me an honest assessment of how much life I have on it and how to prepare for the inevitable replacement. That gave me some room to budget and research on what to replace it with . When the time came, they made it so easy - I chose a time , they came on time cleared the clutter around the old heater, removed it and installed the new one in a jiffy. Very reasonable prices on labor and heater. I would go back there for my next property right of the back, instead of waiting for an " emergency " replacement. Highly recommend! read more

When my hot water stopped working I had no idea what to do, so naturally, I called my mom. She recommended these guys immediately. Their plumber Jeff was genuine, kind, and professional. He was different than the guy my mom got but just as great! He did the repair efficiently and was able to take a card. These guys are for sure our go-to plumbers now! read more