When my 84 year old fathers Trane heating and Air conditioning system went out the end of June. We had to find a reputable company quick. We needed to replace a 24 year-old heating and air-conditioning system, Galaxy came up as number one of our first choice. We made an appointment, A gentleman came out, he emailed us a quote, a day or two later. When we had more questions, Galaxy sent out another gentleman to go over additional questions and we settled on the same, trane/American standard system . Within a week the full system was scheduled for install. The young men who installed the system were very respectful of the property very respectful of my father since his house is immaculate. You would've never known they were even there they cleaned up so well. They completed all the work in one day, which was shocking they went above and beyond and replaced a water nozzle that had been leaking under his house for who knows how long. We are forever grateful lifetime customers. We hope that you will be too. Thank you, Galaxy for your professionalism, hard work, above and beyond and work ethic. Your lifetime customers The Gilbert family read more

This summer our AC died as it was over 30 years old and very inefficient. I reached out to three HVAC companies and obtained several quotes. Chose Galaxy for several reasons: First, Matt Miller was the person who visited and spent a lot of time with me explaining everything. He also gladly accepted follow-up phone calls. Matt was very professional and also very fair on the pricing; I ended up choosing a high efficiency system. Galaxy's 3-man install team was great! Ramiro, Mohammed and Vladimir were efficient, smart and professional...they did an outstanding job with the installation, took the time to explain everything and knocked out the install in just over 1 day. Thank you Matt, Ramiro, Mohammed and Vladimir! read more

Had a great experience with these guys. My outdoor AC unit suddenly stopped working and they managed to send Constantine pretty quickly to take a look. He arrived on time, found the problem right away and fixed it quickly. He also took time to explain what happened and what he did, and even went beyond that - gave me some useful tips and showed me a few maintenance things I can easily do myself. Really appreciate when someone not only fixes the problem but also takes time to explain everything. Great service, very professional and helpful. Can't recommend them enough! read more

Roberto and Fernando were awesome! They were professional, courteous, and stayed until the job was completed. Their work was clean, thorough, and completed with great attention to detail. Their pricing was also very competitive. We had a heat pump installed, and it has been working flawlessly. They even coordinate someone to meet with the final inspector with you, so you don't have to worry about that part of the process. The biggest thing that sets Galaxy apart, though, is their communication. Every message was answered promptly, and none of my questions went unanswered. I really appreciated that because many contractors are simply too busy to stay on top of communication. Throughout the project, I got the impression that they are always looking for ways to improve their service. I received five quotes before making my decision, and I'm very glad I chose Galaxy. I would 100% hire them again. Judging by their rating, it looks like a thousand other customers feel the same way. read more

So I had HIGH hopes for this company. I was pointed to their direction from a California Rebate & Incentive finder that works with MCE (Marin Clean Energy) a not for profit agency. I was told by the Galaxy representative 30min. Before he arrived at my home that there were NO MORE rebates or Incentives by MCE because they "ran out of money". I did tell him to still come over to see my HVAC and hopefully give me an offer. He refused to schedule or do any Manual J (which measures what precisely should be the size of your new A/C, Heatpump or HVAC system should be. And again said there are No Rebates or Incentives offers by MCE. I called MCE myself to verify this. They informed me that the information given to me by the Galaxy Heating and Air comfort advisor employee was False. I would not trust Galaxy Heating and Air with a rusty bucket. read more

Working with Galaxy was an absolute joy! The entire team was communicative, professional, and kept us updated throughout the whole process. Alex and Jose were incredibly talented and did amazing work. They were also always polite, respectful of our home, and made sure to clean up at the end of each day. We couldn't be happier with the quality of the work and the overall experience. I highly recommend Galaxy and the entire crew! read more

My air conditioner malfunctioned yesterday. I contacted Galaxy and scheduled a service visit today. A technician named Zach arrived at my home right on time. He conducted himself very professionally. First, he asked for details regarding the issue with the air conditioner. Then, he went up to the attic to inspect the unit; I accompanied him and watched as he meticulously examined every component. Finally, he determined that the problem lay with the capacitor. He used a multimeter to compare readings between the old and new capacitors and explained why the old one had failed. Throughout the process, he patiently answered the many questions I asked. After the capacitor was replaced, my air conditioner was back to normal. I am very satisfied with his service. I wholeheartedly recommend Zach from Galaxy to any homeowner experiencing air conditioning issues. read more

As a new landlord of a circa1904 Victorian, I was a bit nervous calling in an HVAC company. I know this industry can take advantage of homeowners who are still learning the ropes, so I did my homework before reaching out to Galaxy HVAC. I'm glad I did, because Zach and the team made the entire experience seamless. My upstairs tenants were dealing with uneven heat distribution, which is par for the course with a home this old, but Zach took the time to walk me through exactly what was going on and what the options were. No upselling, no jargon designed to confuse. Just a straightforward, professional explanation and a very fair price for the work. From scheduling to completion, the service was excellent. This is exactly the kind of company you want in your corner when you own older property. Galaxy has earned a permanent spot on my speed dial for any HVAC needs going forward. Highly recommended, especially for fellow landlords who value transparency and honest work. read more

My wife and I recently hired Galaxy to replace our aging gas furnace and AC with a new 4-ton Mitsubishi heat pump system, and the entire experience was fantastic from start to finish. During the estimate phase, Constantine was a breath of fresh air. Instead of pushing generic upsells, he actually "downsold" us by engineering exactly what we needed to work seamlessly with our home's downflow ducting. He was honest, straightforward, and clearly explained the system without any high-pressure sales tactics. For the installation, Mike and Diego were our crew. They arrived a little past the initial 9am window on the first day, but they worked incredibly hard and got the entire complex job done right on schedule. At the start of Day 1, I handed them a simple "homeowner's QA" list of things I wanted to check with them at the end. They were super nice, listened, and gladly accommodated every single request. The workmanship is top-notch. They perfectly sealed the exterior wall where the lineset exits, helped me get the Kumo Cloud Wi-Fi connected to my phone, and hauled away all the old debris, leaving the site spotless. As a testament to their technical skill, when I asked about the refrigerant line vacuum test, they had pulled it down to 350 microns--which is a great number and proves they don't cut corners! Pics attached of the final setup. If you want an HVAC company that is honest in the office and expert in the field, we highly recommend the Galaxy team! read more

Galaxy Heating & Air Conditioning - Left side: new air handler. - Heating & Air Conditioning/HVAC Near Me - Pleasant Hill, California

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My experience started with an onsite quote by Michael Stone. Michael was very knowledgeable and asked questions on what our goals are. This is my first experience with needing to replace an AC system, our last system was 25 years old. Michael was friendly and patient on answering all our questions and giving an honest answer and recommendation on what our options are. After scheduling, Ramiro and Vladimir came on schedule to remove the old system and install the new system. Everything went smoothly and accordingly to the estimated timeline. They recommended a new thermostat with the system, but I liked the existing Nest that we have because we have other google home products. The technicians were able to work with our set up and after the planned two day install for AC and furnace our house has cool air. I did receive multiple quotes and hear various vendors explain what was needed/recommended. Ultimately, we went with Galaxy because of the ease in understanding as Michael was able to put technical jargon in layman terms and provided us with confidence in picking the right system. Galaxy also provided a competitive quote with the best warranty terms as well as the best effort to not make change orders when/if a surprise comes up. read more

Galaxy Heating & Air Conditioning - Galaxy teams onsite - Heating & Air Conditioning/HVAC Near Me - Pleasant Hill, California

Ramiro and Mohammed did an amazing job installing our heat pump. Their attention to detail was much appreciated and their work was clean. Lines and insulation were installed nicely. Sanny, who came out to talk about the HVaC options we had was also friendly and helpful. read more

I'm so happy I went with Galaxy for my HVAC needs. I had met with several companies and they always look for the easiest way for them and don't care about aesthetics. Often, they can make the homeowner feel silly or deny requests that they deem unnecessary. Jeff came for the initial meeting to scope the project and was the only person who didn't opt to take shortcuts or a lazy route. He prioritizes what the customer wants and must have felt that i cared about keeping the install inconspicuous because he suggested exactly how I wanted the install done before I had to say anything. Vlad was the other rockstar I wanted to shoutout. This guy knows how to talk to customers, is so hardworking and takes pride in his work. He had to navigate in my tiny attic which was unbearably hot but he did it with a smile on his face!! What a gem! I am so happy with my install and the care they took with my century home. Thank you! read more

I had an outstanding experience with Ratmir at Galaxy Heating & Air Conditioning. After another HVAC company spent nearly two hours trying to diagnose our system and still couldn't identify the problem, Ratmir arrived and had the issue pinpointed within 15 minutes, and fixed it in less than an hour. His expertise, professionalism, and efficiency were immediately apparent. He took the time to clearly explain the problem and what needed to be done to resolve it, giving us confidence that we were finally getting the right answer. It's rare to find a technician with this level of knowledge and diagnostic skill. If you're looking for someone who can quickly and accurately troubleshoot HVAC issues, I highly recommend Ratmir and the team at Galaxy Heating & Air Conditioning. read more

fair honest and respectful. They're not here to upsell you. They're here to improve your quality of life through heating ventilation and air-conditioning. They came out to fix my air-conditioning, which went out in the recent heat wave. It was a simple repair so they said no charge. This type of customer service is unheard of today's economy. I could think of at least one other service that would have tried to sell me a brand new system. read more

Zach arrived on time and eager to get started. There was Excellent communication and timely response to all my questions from the scheduling department. The fee for the inspection was VERY reasonable. I was not sure if I was having an issue with the furnace or the thermostat, so Zach inspected the entire system. Inside, outside, and even in the "cellar" under the kitchen. He made some short term and longer-term recommendations, but was not "trying to sell, or upsell" me anything. I asked for a quote for some additional future work, and it arrived in my email within minutes of him leaving the house. Overall, would DEFINITELY recommend Galaxy Heating and Air Conditioning! read more

New AC system and furnace installed in 2022 and has consistently malfunctioned since the day it was installed, leaving us without AC in the summer for days at a time. Galaxy technicians have come to attempt to fix it 5+ times in the last four years and still cannot keep it working properly. Not what I paid for. read more

A few weeks ago we received bad news that our 15 year old AC unit and 30 year old furnace needed to be replaced. The coil was leaking and they don't make replacement parts. We've had Paul over a few times to do general maintenance on our old system and he's fantastic. He's very knowledgeable, honest, and quick to diagnose issues. He's super nice too. We got our new system in today! The HVAC replacement process went smoothly. The installers were very meticulous and prompt. I really appreciate the fact that they said they'd be at our house at 9am and they were there at exactly 9am. They removed their shoes when they entered our house and even put tarps down to keep our floors clean. I appreciate this more than they know. After installing both machines, the installers made sure all trash was cleared away and everything was put back. They even painted our house where the old sub panel was! The machines are wonderful. We can already feel a huge difference. In terms of pricing-- no matter who you hire, it's expensive getting your system replaced but they are very diligent and they know what they are doing. You will not get sloppy work. We really appreciate everything Galaxy! !!! read more

I was investigating heat pump options to replace my furnace and add cooling. Galaxy was able to schedule a technician for a quick site visit to help me with the project. Michael came out on time and walked me through the various options and costs involved. He identified some significant barriers for my project which threw a curveball into how I was hoping to approach it but it was an exceptionally valuable visit. While I can't rate the installation experience as we aren't proceeding with the project due to the limitations that Michael helped me understand, I can state that I'd call Galaxy again for a project in the future. read more

High quality company from start to finish! We requested a quote through Yelp and were very happy with the quick response time. They showed up for a free in-home estimate and helped us evaluate our options for a ductless mini-split in our bedroom. We are in Castro Valley and a few of us in our neighborhood have similar issues with ducting not pushing enough hot or cold air to the upstairs. Instead of trying to troubleshoot old ductwork, we opted for the mini split in our bedroom to provide us amazing air all year round. Alex and Zeke were on time and efficient on install day. They told me what they were going to do, how they were going to do it and even provided a better suggestion on placement to keep the outside of our house looking nice. Clean up was spotless- you only knew they were here because we have a shiny new mini split in the bedroom! I would not hesitate to recommend Galaxy to anyone else looking for a mini split installation. They can be more of a specialized piece of equipment and Galaxy knows and understands how to get them set up and running for year round comfort and enjoyment. Very competitive pricing and they sometimes have manager specials to sweeten the deal if you are willing to pick a quick installation date. They even worked around our vacation timing with our deal which was nice. Thanks Galaxy and shout out to Alex and Zeke! read more

My AC unit seemed to struggle a bit during the warmer months, and I had read that regular maintenance and inspections were wise to get, so I looked into it. I requested quotes through Yelp and came across Galaxy. They had a reasonable price for this service. The technician Zach was awesome. He arrived right on time and took a look at everything and reassured me that all was in order. He was very respectful and brought shoe covers to wear inside. He also answered the many questions I had and gave me great advice on how to keep my condo cool without straining the system or raising my electric bill. I highly recommend and will be contacting this business again for my future HVAC needs. read more

service was great. took extra care to share possible issues and tested everything. Paul was very informative on maintenance as well.

Awesome customer service - the tech was honest and there was no pressure or sales tactics to get extra work done.

I am thrilled about my experience with this company! They scheduled my service call for the day after I called. I only had to live one night without AC. The technician, Paul, was extremely knowledgeable and helpful. He was able to fix the problem without having to make any repairs so I only had to pay for the service call. Paul also advised me on how prevent the same problem from occurring in the future. All the positive reviews about Galaxy are true. I'm adding mine because they deserve it. I highly recommend this company read more

Galaxy Heating has a 5 star review from almost everyone. I had Paul come over to inspect my AC system after another firm tried to upsell me with 5100.00 in repairs. I went to Chat GPT and I asked the AI if that was a good price. I explained the problem to the AI software and it informed me that the problem I had was not the compressor or the fan. Paul explained the problem to me and that the company who quoted me that price was wrong. After the inspection and readjusting two wires it was fixed. I paid 59.00 for the inspection not 5100 from the other company. In case you want to know the other company initials are SC read more

Good communication, knowledgeable rep Michael, experienced installer team. Wasn't the lowest prices, but definitely not the highest. Overall quality work and product for the price. Would choose Galaxy again. read more

Professional and quality service. The person has a good knowledge and is patient with all my questions.

if I could give more stars they certainly would get them. Our A/C stopped working Galaxy sent Paul out on Monday between 10-12. At 10:00 Paul called and said he was 40 minutes out. He showed up right on time. Wearing shoe covers he came in and started investigating. He was so thorough and kept me informed as to what he was finding all along the way. As it turned out it was an electrical problem and Paul showed me exactly where the problem was. He went above and beyond for us and we were very happy with his service. Will call them again and will recommend them to our friends and family. Thank you Paul from Galaxy!! read more

This is a review for Eddie, he walked us through a tough job in an old house and a messy crawl space and kept us afloat on one of the coldest weeks of the year. He replaced our entire gas furnace, told us what exactly was wrong with the original (it was a lot!), told us what he was going to do. He also kept open communication with me and was very nice to my grandmother and took the time to explain everything to her Everything is expensive, but for what you get and the quality of work you get it is worth it. We now have heat in a very cold house. Eddie you are awesome and truly kind ! I appreciate you and the galaxy team truly. Thank you ! read more

We hired Galaxy to update our HVAC system and it was a great experience through the entire process. We worked with Constantine to set up the project and Diego and Mike for the installation. Everyone was prompt, thorough, and easy to work with. They did an outstanding job with the install which passed inspection with flying colors. We will certainly look to hire Galaxy again for any future HVAC needs and our house finally has a decent heating system in place. read more

Zach performed an inspection of our HVAC system. He was on time, professional and thorough. I especially appreciated that he never tried to upsell us or push services that weren't necessary. Based on this great experience, Galaxy Heating and Air Conditioning will be the first place we call when we're ready to upgrade our system. read more

Our existing Carrier forced air heater was way too loud. The technician Michael Stone came over and gave us a very inexpensive and simple solution. They are a very honest company. Highly recommend them! read more

We are working on a home renovation and requested a quote/estimate from Galaxy. Jeff C. was our specialist and was excellent! He came out late on a Friday afternoon and took the time to walk the property and educate us about how heat pump systems work. Learned alot of new and interesting information from him. The whole time, he didn't try to sell us on anything, which is refreshing. What a guy! The quote he gave us was also very fair. While we ended up going another path due to coordination issues with our GC, we really appreciate Jeff's assessment and advice for us. Would call Galaxy back in a heartbeat for HVAC needs in the future. Highly recommend to anyone looking....and ask for Jeff! read more

We found out we had an unsealed furnace / ducting after we bought our house and were concerned that mold had gotten in. Jeff came for an estimate and was by far the easiest to communicate with, most knowledgeable, and flexible with us across the 4 companies we had do an estimate. Jeff communicated with us up until the start of the job for even small questions. Their pricing was competitive and they helped us get it financed. Jeff also told us to get an air scrubber to the prevent future mold and debris in our ducts. Alex and Zeke did our furnace & were super knowledgeable, communicated throughout and went above and beyond on a complex job. We had a lot of questions and they handled them all. Similarly they worked with us throughout to make sure our home was handled with care. read more

I had a fantastic experience with the installation of my heat pump system by Galaxy HVAC to replace my aging furnace (and no previous A/C). I talked to two other major heat pump installers in the Bay Area, and I ultimately chose Galaxy because they spent the most time answering my questions and provided a thoughtful recommendation for a high quality heat pump system at a competitive price. I decided to install a 5-ton Mitsubishi variable speed unit with 3 zones for my 2-story, 2500 sq ft house in the Peninsula (2 zones downstairs and 1 upstairs). From end to end, I had a pleasant, transparent, and smooth experience with Galaxy representatives. Constantine was a knowledgeable and responsive estimator. He provided me with all the pros and cons of different manufacturers and configurations and patiently answered all my questions. (My only minor complaint is that he far underestimated the amount of time it would take to do the install--saying it would take 2 days when it actually took 5 days). Peter the electrician did high quality work and paid attention to detail in installing a new sub-panel and EV charger. He also replaced my (very old) existing circuit breakers for free. Alex and Zeke were professional and efficient in installing the heat pump system. It was not an easy feat since our attic spaces were pretty tight! They cleaned up everything after every work day and were courteous as they worked in our home. I could tell that Peter, Alex, and Zeke were conscientious and cared about the quality of their work. Overall, I was very happy with my experience with Galaxy and heartily recommend them! read more

Galaxy Heating & Air Conditioning - Mitsubishi 5-ton heat pump - Heating & Air Conditioning/HVAC Near Me - Pleasant Hill, California

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I hired Galaxy to replace two heaters in my home. Ultimately I hired them because the price was right for the job. Great: - My service advisors, Sanny and Stephan, were patient, knowledgeable and very friendly. - My installers, Diego and Mike, were professional and respectful. What didn't go as well was communication with their main office and between their teams, after the contract had been signed and throughout installation. For example: - They didn't explain all the details to their installers, so when the installers arrived, they were confused about the state of the heater and were also missing a part, requiring a follow-up appointment. - The main office didn't follow up to confirm any appointments. In one instance, they showed up at my door when I wasn't available. - On one of the days, they canceled 10 minutes before the appointment without explanation. - After service was complete, I caught something on my contract that didn't appear to be serviced, and had to ask the office to have it removed from my bill. Overall service was fair and the price is right, just be aware that you might expect some rockiness in coordination and need to keep an eye out yourself for the details. read more

Paul was amazing! Friendly, knowledgeable and honest. Price was great too. Would 100% recommend Galaxy Heating & Air Conditioning. read more

Our home furnace stopped working. We called Galaxy on Thursday and they were able to send someone out on the following Monday. Sanny determined quickly that the problem was the gas valve. He had to order that part so he came back a few days later to install it. He discovered a potential problem with the new part so he contacted the manufacturer to research it. Then he came out the third time to install it. Everything is worked fine since. read more

We had Galaxy put in a new Ac system a few years ago, works great. It stopped working yesterday though. Called them up today and they managed to fit us in this afternoon. Simple problem to fix but we very much appreciated such a fast turn around and the easiest warranty usage ever experienced. Def recommend them. Thank you! Sorry for the hot roof. read more

Whistling Noise from heat pump blower. Tim was the service representative who attended to and fixed the problem. He was knowledgeable, courteous and professional. read more

Galaxy were fantastic, they replaced our gas furnace and gas water heater with a heat pump and heat pump water heater. We had a pretty tricky install, as certain requirements had to be met to fit into the space to qualify for the rebates. Jeff from Galaxy was exceptionally patient with me - I like to do my own research and really dig down on the details of different brands and models and he was exceptionally responsive and thoughtful in his advice before we committed to the final plan. They were not the cheapest quote coming in, though still pretty competitive, but with their price match guarantee, they lowered it to match the other companies'. The heat pump install and electrical work were done expertly, the team knew exactly what they were doing and got it done in a complicated crawlspace where it's humming quietly away, keeping us warm in the cold and now we have a/c for the heat as well! Unfortunately with the water heater, there was a mix-up with the model that was installed. However Jeff was always ready to talk and to help manage the solution to the problem. Points too to Ivan for getting us to a final solution that we were all happy with. They got a lot of rebates for us, which helped keep the system affordable, though I was able to find a couple of extra small ones to bring it down even further. They also helped us navigate the GoGreen financing, which was also a very smooth process. It's been six months and everything is working perfectly, Galaxy got the complicated job done for an excellent price - highly recommended! read more