Scott, Marty, and Mike were AWESOME! I stopped in to buy a freight bag for my towing basket, and…read morethey tried find a bargain for me since they felt that it was a little pricey for what it was (I don't mind & bought it anyway). Totally friendly, resourceful, and Scott & Marty even helped me to load it for my road trip. This is a five star spot, and I would definitely come here again for anything hardware related. Five stars for three great guys!

Here's a suggested corporate communication to the employees of Northern Tool …read more.. Dear Employees, while we depend on our valued customers to shop with us throughout the year, they depend on us to provide an even greater level of service when disaster is imminent. Hurricane season presents an opportunity to demonstrate how much we appreciate the loyalty of our customers to purchase our products. When these loyal customers are seeking service and/or parts to storm related recovery equipment such as generators and water pumps we need to be ready to respond without delay. Online orders will be processed with a simple additional question; "is this a time critical parts order?" If so, we will schedule our distribution centers with sufficient staff to process, package and ship all in stock orders within 24 hours of order placement. It's the least we can do to help our customers when the need is critical. Thank you for caring. To Northern Tool management; pull the audio from the two "recorded" conversations I had with your CSRs just days before Hurricane Dorian threatened the Florida east coast. Paid for next day FEDEX shipping and have still not even been able to determine if order has been processed.

Had a super difficult time finding what I was looking for. With Covid protocols in place and no one…read morewearing masks (a few employees and me). I ended up getting something else and told I could return it if it was the wrong item. Well, it was the wrong item so I didn't even remove it from the bag, I just headed back to return my $10 item (to the same person who sold me the item). To my surprise, he said "no receipt, no return". I explained that I was just there and that I hadn't even taken the item out of the bag but, nope! He wouldn't even let me exchange it. Needless to say, I won't be back.

Associated don't understand their own policies. They advertise items in stock that they don't have…read morein stock. When challenged on why they advertise items in stock that they don't have, the lady quipped that is why they always tell people to call first? Good job at being rude and offering excuses. Okay, so you have a website that you have spent big money on, but yet don't trust as a company and evidently that means you as a customer shouldn't trust it either? Was totally blown off, customer service went from 0 to 0, transplanted Yankees. Don't waste your time with this store location.

CLEAN, ORGANIZED, FRIENDLY, & HELPFUL... Always available to…read morehelp someone, especially an old retired couple! Thank you for your kindness EACH time we go there! The employees are not overpowering, trying to get us out of the store real quick, but helpful and allowing us to browse & buy more than what we came in for! Someone is always available to help us & answer our questions. If they don't know that department, they get someone for us. We prefer to drive up from Palm Bay to visit this awesome store! Thank You! Oh, and just to say, my husband is legally blind & always needs extra help, and an employee is Always available to him when needed! Thank You!!!!

What could improve?? Everything! Services, amount of staffs on the floor, price, etc. what's the…read morepoint of having online store when they can't provide support in store when needed?! They could only say, "go ahead and return it, then re-order, you only have to wait 4 more weeks for the product to arrive"...

My husband and I just left this store with 6 aluminum windows. Shannon went above and beyond to…read morelocate the windows for us. She called at least 5 other locations to find the windows for us. Excellent customer service. Donna Hoolihan

Tried to return sticky back roofing tape that did not stick. I used about 2 feet of the tape trying…read moreto get to the sticky part. It just did not work. Sales person told me I could not return it because he could not use it. Why would he want to sell it if it didn't work? I was in the process of purchasing $150 of product so the sales guy over an $18 purchase cost them that sale.

They don't check stock on all the items. Been stopping by for two weeks straight now looking for a…read moresingle gang low-voltage mud ring. Empty every time I walk in... Somebody check the damn shelves!

I went to the True Value located on 24444 N. Wickham Rd, Melbourne Fl, & it was not pleasant…read more Employees standing around with nothing to do & when I entered the store, one person was slightly hesitant, then asked if he could help me. I bumped a plastic bottle & apologized. He did not respond to what happened & picked it up & walked away. The cashier did not believe in customer service. He was very grouchy & one of their small flyers went on the conveyer belt. He took it & asked "What's this for?" He barely spoke & could care less about me or even thanked me. There was a little more but this gives you an idea about what happened. For the discount-oriented, absolutely no discounts of any kind (military, senior citizen, first responders, etc), except for rewards members. Sorry for rambling on...

Been going there for years and years and always been happy with them, but the last 3 times I've…read morebeen there was not happy. Lady up front is always worried about her phone. I know more about here personal life then my owe wife's life history. I'm just here getting my stuff I need, but please quit being CRAZY!!

Always very helpful. Prices lower than IHB Store. They stock items specific to local construction…read moreneeds (screens, jalousie windows, etc

I go into Lowe's to buy a few things, when I get to the checkout, which is self checkout ... I scan…read moremy items and try to ask for the military discount. The lady told me I had to put my number in... I did and it didn't give it to me. She called a manager, and they said they can't give it to me until I register online. I had my ID in my hand, but that's not good enough. You have to get verified online otherwise they won't give you the discount. So disappointing and frustrating. I did not buy the items I came for. The crazy part is I was going to write up a positive review because I saw so many things that support the military... hence the photos I first took. But this is terrible service. "You have to pay for your things now without your discount but you can go online and register for it for further purchases". I used to be able to just show my ID card for the discount. Why would I want to return after this inconvenience and terrible customer service? I believe in technology and the world moving forward with progress, but sometimes common sense has to play into things and there should still be a way to show my military ID card and get my discount. What about the elderly vets who don't understand how to do things online? I guess they just don't ever get their discount. Why not set up a computer in store that people can register in person by showing their actual ID? Instead you tell them they can't get it for this purchase because they have no way to help you. Makes you wonder if they don't do this to prevent some of us from receiving it... makes more money for them. Seems awful convenient they have made it difficult for us to get it the discount.

June 5, 2026: Pro desk to order 2x4s and plywood. Waited for associate to make plans for her…read moremother's birthday party (wish I remembered her name), then ordered ~$350 worth of materials, plywood was to be cut into 2x8 pieces, associate said she entered cutting info into delivery comments section. June 6: Materials were delivered by 8:30. Plywood UNCUT. Spoke in person to a lumber associate that afternoon, he told me no such notes were written. My wife verified that she said they were. Lumber associate said he would have the plywood picked up, cut and redelivered on Monday, June 8. Plywood was picked up at 8:30ish on Monday. On Tuesday morning, I called Lowes 12, yes, 12 times to get a return status. 5 times, no answer, 2 times, transferred to the wrong department, 4 times Randy? couldn't hear me and hung up. 1 time I got a person who took my number and said a lumber associate would call me back. 9:30 a lumber person called and said they considered my order too small to be handled right away and asked if Thursday was OK. I had no choice and accepted. Next time, Home Depot will get my business.