I had an opportunity to visit Sephora in Deptford Mall. I was focused when I walked in today, I…read morewanted a professional color match for eye concealer. I needed a fair, objective opinion....so here I am. I believe as brown and black complexions ages, we need more attention to our eyes as we mature. Emily listened and suggested some great concealer based on products I used in the past, but with a different base to give it a different look. I took my time tried on some samples, no rush. Extremely relaxing. The customer service is A+ Loved the individual attention and application of the products. Well lit displays of great products and the SAMPLES are plentiful. Hard to find top of the line samples in the stores in the five boroughs because of the intense traffic. Thank you Emily!

The eye sent my hubby's prescription over at 12noon on 9/5/2025. I came to pick up through the…read moredriveway at 6pm and was told it would take 30 minutes. I decided not to come back. I came in at 11:30am and was told it will take 20 minutes for pick up. I wanted to know why it still wasn't ready. I was told it was not expedited. That's why it wasn't filled. Unacceptable. Do better.

I'm a regular, but I confess that I do most of my shopping online. Today I was in the area so we…read morestopped at the Deptford Mall. I was excited about the semi-annual sale. I just found out that the semi-annual sale is limited to fragrances. The most popular sought after candles are not included in the semi-annual sale, I missed that in the fine print. The sales associates were ALSO confused about which candles were on sale. So, yeah I'm not impressed with the fine print this "scent only" communication.

I needed to make a return of a purchase made using Instacart. The receipt showed the price I paid…read morefor each item but it lacked the barcode for BBW being able to scan and processed the return. The cashier decided to do the return and gave me a store credit. Once everything was done I review the return receipt and noticed one of the product was cheaper. I told the cashier that I paid more, I show her my receipt but she referred me to the manager. The manager explained the whole issue of not being able to give me the other 5 dollars since he can't manually adjust the amount. He told me to call customer service the next day, that they will help me. Well, I called them. They thank me for being a loyal customer but refused to issue the 5 dollars credit. Same reason, no bar code. Total contradiction. Nobody took care of me. So much for being a loyal customer. I worked retail before and all of them could of issue a gift card. Even cash return money. They have a key for a reason. So, bottom line wonderful products, horrible customer care.

My first visit to this expansive beauty supply store was very impressive, with endless options. The…read moreTop Notch customer service was remarkable and will keep me coming back . I learned that the pleasant lady assisting me, was the owner . She answered all my questions, showed me my options and as a beauty PROFESSIONAL, she gracefully offered her recommendations as well . I cannot say enough about how delighted I was with the customer service I received and I witnessed others receiving too. I live 30+ mins away but will gladly make the ride to support this business. Their service won me over ; it makes all the difference. I learned they've been at this location 8 years and I wish them Continued success. Very grateful I stumbled across this GEM

Bought a pack of human hair. My beautician opened the package and we discovered that I purchased…read morethe wrong color. Went to the store within their seven day return/exchange policy to exchange or get a store credit. Before I could ask for the exchange or credit the cashier bluntly stated "we can't accept that because it was opened". Their return policy on the receipt states "product must be in original condition and package (With all tags attached) for returns/exchanges."' No where does it states that the packages couldn't be opened. Exactly how are you to know if the product is correct if you don't open the package. I'm not a beautician and clearly this was my error. However, the product was not used and we put in it right back in the original package with all of the tags. Wasn't worth arguing with her about it. They just lost a customer that's all.

blocked me from booking because I used card over cash terrible customer service. Two stylists and…read moreone only knew how to make parts straight and even without taking to long. Be aware how you pay if you gonna book.

New management, new leadership. Great service, great work. Got an appt on a Sunday, excellent…read morecommunication down to earth environment great loco.

In this small store you can find natural, organic products all clearly labeled and handmade. Great…read moreplace for personal gifts or to treat yourself. Currently open on the evenings and weekends.

In the Beginning Soaperie is unlike anything I have ever tried before and I'm so glad I did. Not…read moreonly do they have a great assortment of products they're all natural and great for my extremely stressed and sensitive skin. Definitely coming back to treat myself to great products.

Wow! From headache to problem solved! Received an incorrect…read moreorder via net purchase. Was informed to return items to local store. The manager Stephany was gracious in issuing a credit for the botched order. When asked if she could offer the correct product at internet price she said "no problem" in 5 minutes I had the CORRECT items for my wife with NOOO headache or debates. Wow! Telling my wife to buy at store from now on. Competent people make a difference!!!

I love this place, but hardly go?…read more The store is chock FULL of so many yummy beauty products, that Im SUCH a sucker for. This trip was for my daughter, who has gorgeous, thick hair. She was after an argon oil product, which we left with, of course. $10 Ill be in soon enough to get some temporary purple hair color for my upcoming trip to see "the Purple One's" PAISLEY PARK! RIP ( Very helpful staff & clean / organized store to boot!)

I've been to Deptford's JCPenney store dozens of times over my lifetime and I'm usually successful…read morein finding items to purchase. This time around, I purchased several Ana and St. John's Bay brand shirts for fall, as well as some adorable dish towels and a Thanksgiving-themed home decor item. Penney's is my preferred store over other department stores. The Deptford location is easy to navigate and generally quick to check out as well, unless you're visiting around Christmastime.

I fell asleep in their dressing room and they kicked me out. I wont return. You lost a customer for…read morelife!!!!!!!!!!!!