Big Rob and Pretty Rob handle our issue very satisfied with their services very professional thanks

Anna is amazing she was such a great help thank you so much for helping get my car towed after being stuck on 40 for 3hrs

Great service!! Prompt. Took car of my vehicle. Driver was outstanding. Call this company if you need a tow!!

There are several types of calls you NEVER like to make. Calling a locksmith: bad news. Calling the police: really bad news. And calling a towing company? Somewhere in between the first two. But if you do have to call a towing company, East Coast Towing does a fine job. I had the lovely misfortunate of blowing out TWO tires on my passenger side, thanks to a unforgiving chunk of concrete hanging out on narrow Wade Avenue. I nursed my severely wounded, beastie of an SUV over to Fletcher Park and dialed up AAA. East Coast towing was onsite in about an hour plus, a bit of a wait. We worked together putting the donut on because my little Amigo would be hard to tow with two shredded shoes. East Coast sent out a HUGE flat-bed truck which I was thankful for. After my Amigo was hauled on the bed, nylon belts were ratcheted on to secure each wheel and we were off! East Coast uses GPS to move you to their next location and I believe they charge by the 1/10 of a mile. They're definitely not cheap but in this time of semi-crisis, it was reassuring to see this huge truck in safety yellow pull up to my SUV. You also have the opportunity to provide feedback on their service though the website or a telephone survey. So if you do something equally stupid and destructive to your ride, give em a ring! I can't claim they're the best but East Coast Towing did a pretty good job as far as I'm concerned... read more

East Coast Towing - From business website - Towing Near Me - Raleigh, North Carolina

Normally I review eats and places of leisure. Today I needed a tower who knew what the hell they were doing. Let me elaborate, I have a 2007 HD Heritage that had the front forks locked. Went to a couple local shops, not a lot they could do for me. Went to TobbacoroadHd and they said ECT could help me. I made an appointment (not on the side of the road) and was met on a Sunday afternoon at my home by Dennis, 40 plus yrs of towing experience, who worked with me to get my bike loaded up even though it was a difficult process, he did not give up on it. Thanks Brad and Dennis. Dennis delivered my d HD to the dealership and called me to let me know it was I their possession. 100% recommend them. I work with first responders, including towers all over the country these guys are awesome. Thank you. read more

Pretty good in a difficult situation. The $100 charge for a 5 mile ride is in line with market charges. The initial call for help was courteous, the retrieval time was reasonably prompt (45 minutes) and the tow truck driver competent. Though the tow truck vibrated like a jackhammer and a tool box in the cab fell over and banged my knee on the ride over to the tire shop, the truck looked well-maintained. Not a relaxing experience, but satisfactory under the circumstances. read more

If you want a company that is predatory this is your place. This company was called out to tow my sons car that had struck a curb and needed to be removed from the road. My son was forced to have the car brought to there lot, and not to the repair shop of our choice. There actions caused us to have an additional tow fee along with a lot fee for sitting on there property. It seems that they took advantage of a young driver who didn't know better. read more

The times I called and needed this service, they were there. Good equipment and service. Very helpful and responsive.

I requested for roadside assistance I was stuck with a flat tire and all they could say was they had no one available to offer the service and asked if I was willing to wait for about four hours,why list a service on your page that you know very well you have no ability to deliver to a potential customer in need read more

A huge thanks to Matt Cromartie and Kayla at East Coast Towing. We got locked out of my wife's vehicle and when I spoke to Kayla, she had someone on the way ASAP. Matt Cromartie showed up and was professional, polite, and took care of what coulda been a headache in a quick minute. Thank you guys for making today easy on us. We appreciate it and will recommend y'all to our friends and family in the area if they need towing services. read more

After thorough instruction on the app and repeating the instructions to the operators on the phone at this firm, I got no help. Zip. Nada. And this isn't the first time I've had difficulty with them. Shoddy operation. Take your chances but don't blame me if you get stranded like I have more than once. read more

I hate cars. I hate buying them; having to take care of them; having to deal with things that go wrong unexpectedly. I just plain hate cars. The only thing keeping cars just shy of tolerable is dealing with a few nice people who help you out when the unexpected happens. Flat tires. I hate them too. I hate the radio-drowning-out noise they make as they go flat; and the smell resulting from the rubber and friction; and the fact they won't go straight as you try to steer yourself off the interstate. I can change a tire; remove lug nuts that have been super-glued on; and even manage to clean out the trunk to get the crap-tacular donut they call a spare out and ready to go. Sometimes I can even get the jack to work like it should. But not this time. I couldn't get the tire off and the jack went all wonky. So I called the backup - the roadside assistance program I've been paying for and not using for years. They sent Sean from East Coast Towing to my rescue, even with my car-hating, car-cursing, car-condemning-to- perdition attitude in full swing. Sean was beyond expectations: he called to tell me he was on the way and how long it would take to arrive; he was very polite; respectful; showed me what I had done wrong with the wonky jack (with a straight face); and above all, was helpful. He even checked the air in the spare first, something my car-hating self wouldn't have thought to do. And then, he went a step further and checked the flat and told me to get it fixed since he couldn't find (nor did I see) any visible reason why the tire would have gone flat. That bit of news pretty much put me right over the edge from car hating to car-icidal. It can be a crapshoot in dealing with car repair/tow-trucks but if my experience with ECT was normal even for someone not finding them via a roadside assistance program, then you can't go wrong calling them. Cars and flat tires. The only thing to complete that trifecta of misery would be a jerk tow-truck/road-assistance driver. I'm fortunate ECT didn't complete that trifecta for me. It's nice having a bad car day made a bit better. read more

You know some people have all the luck, bad that that is, and sometimes I seem to get it all. I have used East Coast Towing 4 times, since that is who my roadside assistance calls. The first time, I broke a ball joint for my steering on my truck, so I had to get it towed to the shop. I requested a flatbed, and said that they had to pick it up on the truck. Since I was not going to be home, I told them where the keys where. Big mistake. If you tell a tow truck company that your vehicle needs a tow, why do they insist on trying to drive it? Well, they decided to drive my truck up the hill, and then up the driveway. It is kind of hard to steer when one tire is at a 45 degree angle. Needless to say they messed up the grass by trying to drive across it with bum steering, so they had to send somebody out to fix the yard later. Next time I would just stay with my vehicle. The next time, my brakes went out, and I needed the master cylinders replaced, so I called for a tow. I had to go from work, to the repair shop. Since I live in between the 2, I knew it was only about 8 miles total distance. Anything less than 10 miles was covered. Anything more was additional. First thing the driver did, was drive in the opposite direction that he had to go. If he would have gone the short way, he would have only had to go about 8 miles, 3 or 4 turns total. He decided to go 540, which is out the way, and in the opposite direction. He said that it was an additional $2.50 a mile over the 10, so he racked up an additional 4 miles pass the 10. He drove 14 miles, for an 8 miles trip. In the future, tell the driver which direction to drive, don't let him decide. The third time, I locked my keys in the car, both sets while at the mall. I called for a tow. The guy that came out called to give his ETA. He arrived on time, but, he wouldn't unlock my car until I showed ID saying I was the one who made the call. If all your stuff is in the car (except the phone) how can you show him anything. Even when the call was made, his dispatcher told him, what I was wearing, my car color, and the license plate info. I guess he thought somebody jumped me, took my clothes, and decided to wait for a tow truck. The fourth time, yes, I locked my keys in the car, again. (I have a history of doing that.) And I was at the mall, again. When the driver came out, he was so very nice and friendly. He saw us standing by the car, and just went on to unlock it. Since he knew that they already had our name, address, phone number, drivers license, and credit card from when we signed up with the program, he didn't bother asking for ID. We were talking on the phone with him before he came, so he knew who we were. (Too bad the previous guy didn't think the same.) It took him no time to unlock the car. His name was Mike, and he was one of the nicest people on Earth. Based on the first 3 experiences, I would say, they are the people that your assistance provider calls, so you have to deal with them. Based on the 4th experience, it was really painless, and I would give a recommendation based on that one. So I will round up, and give them 2 stars. read more

It was just after 11 PM and I was on Highway 70 in Garner when my car stalled out at the intersection. We notified the police and then immediately started calling tow companies. East Coast had enable people to show up and immediately. We were safely taken to our mechanic in Apex. I highly recommend East Coast towing for their promptness, fair pricing, and great attitude. read more

Broke down on the way home from a car "repair" at a dealership. Long store. Was told to call ECT and they had Tommy out there in an hour. He was friendly, efficient and caring. As pissed as I was we were able to hold a conversation the whole way back to the dealership. Even after he had to get all his paperwork back from the dealership he stopped by the waiting area to check in. Good guy. read more

Let me start off by saying I do not have AAA but I do have roadside assistance from my phone carrier. Since I've had to tow my car three times this year already (I know, my car karma must be incredibly in the negative) I had to pay out of pocket for East Coast. For that reason, I expect good service. East Coast Towing, however, is GREAT. Since I asked them to pick it up from the dealership while I was working from home, I wasn't concerned with how long it took them (I would be much more concerned with timing if I were stranded in cold or hot weather). They quoted me 55 minutes and the truck bed was at my home dropping my beautiful-yet-internally-devastated baby off about 15 minutes past schedule. It was around $70 for them to pick it up from the dealership and drive 2.7 miles to my house. Expensive? Seems so... maybe they upcharge due to interfacing with the dealership, but I was working so I really didn't have time to shop around. $70 was right at the far edge of acceptable to me. They called me once they were on their way and a second time when they were outside. The driver had to back a huge truck bed into a narrow driveway in downtown Raleigh in the middle of mid-day traffic -- and did it flawlessly. He was also kind and considerate with my car, which is all I can really ask. Next time I may shop around for a bargain, but East Coast could be worth the price knowing the good service I'll be receiving. read more

My car would not start and was in garage. Needed to have it towed for service. Driver dented driver side door removing from garage and getting in position for putting on truck. Completely unnecessary as I offered to assist if asked. Driver then would not claim responsibility. read more

Called AAA on a Thursday evening after I blew a tire on the road. I pulled into a business park so was in a safe area but it was dark. AAA told me it may take up to an hour for someone to come by and change the tire. East Coast towing was there in less than 15 minutes. He was very professional, friendly, organized, and thorough. He quickly changed my tire, showed me why it wasn't repairable, and double-checked the bolts. I was very impressed by the quick and thorough service. He waited for me to leave the area before he left. A great experience for a pretty stressful moment. read more

Although, calling a tow truck is never for a good situation East Coast Towing made the process as seamless as possible. Josh did a wonderful job communicating to ensure my car was towed to the correct location. I like that via my insurance agency I could schedule the tow. Josh arrived on time asked a few questions and immediately got to work. Due to East Coast this situation did not disrupt my day. Thanks Josh! read more

Donald was great. Super quick response and absolutely professional. Would recommend with out reservation.

Thank you to Matthew Bailey who towed my car from the airport parking lot after coming back to a flat car. He really made the day better and worked to find the right solution for my car. Couldn't have asked for a better experience. read more

Had an issue with standard employees and when manager was made aware, she reached out and resolved the confusion quickly, professionally and beyond my expectation. Thank You. read more

If you live in the Charlotte/Gastonia area and you are a member of AAA, chances are that if you make a roadside assistance call, the dispatched affiliate company will be East Coast Towing. This company seemed to be very reputable and had several recommendations, so I didn't really have any reason to think otherwise. Then the nightmare began. I originally requested a diagnostic or battery/power test because my vehicle would not start. I was berated by one of their dispatchers who kept asking me if I needed a jumpstart. I told him that I had no idea what I needed, but as the vehicle was completely non responsive, I would like to get it checked out first to see what we were dealing with. He sent a tow truck to provide a jumpstart, although I had requested one. The driver then proceeded to try to jump start the battery approximately 15-20 times. After about the sixth or seventh time, I told him not to worry about it and I would have it towed to a repair technician. He continued to attempt to jump the vehicle connected to the tow truck until the starter became locked and would not shut off, even with the key removed. He was forced to remove the battery terminal so that the starter would switch off. I immediately voiced my concern and displeasure with the service thus far. He called his dispatcher/supervisor who immediately instructed the driver to tell me that what he had done did not cause the problem. Gee whiz, I wonder what caused it then. A short while afterward, the diagnostic vehicle I had originally requested arrived and could not connect the batter as sparks would fly and the started would run non-stop. He tested the battery and told me it had not been the problem; which we would have found out initially had my request been followed. The next morning, another driver/technician from East Coast Towing towed my vehicle to an authorized AAA repair location. A representative from that location called me and basically refused to touch it and was unwilling to perform any repairs or diagnostics of any kind. I then called East Coast Towing and spoke to a manager. He was very unsympathetic, unapologetic and basically stated that they had no liability whatsoever for the service work that was performed. His only offer was to tow the vehicle from the repair facility at their expense. I took that as a slap in the face. The bottom line is, the vehicle is now in a different state and different condition than it originally was prior to their service call. All I wanted was for the vehicle to be diagnosed properly, and to this point it still has not been. It is a late model used vehicle, not worth much more than $2000, but the fact that I was ignored, shouted at, cut off and for the most part brushed aside has left me with a lot of indignation toward this company. I will pursue the matter through legal channels by the consultation of an attorney. If there was a satisfaction survey to rate my experience from 1 to 5, I would rate it a negative 10. The company's drivers were friendly and courteous, but the management was extremely unpleasant and caused one of the worst service experiences I have ever had. I would not recommend this company or service to anyone who is a resident or visitor to the area. I plan to file a formal complaint with Triple A and the BBB, naming triple as having partial liability. Auto repair horror stories happen to just about everyone, but if you find yourself dealing with East Coast Towing, get documentation on everything they do and be very careful. read more

My car broke down on the side of 64 on a Monday, so I was frustrated and angry. But they were prompt- even calling to let me know when he was close. Willie Naylor picked me up, and made me laugh all the way to the dealership- He really turned a terrible situation into a good experience. I'd highly recommend. read more

I had to have my car towed the mechanic this morning. I called AAA and literally within 10 minutes East Coast Towing was at my location ready to take me to where I needed. The gentleman was very professional and friendly. Thanks for your help East Coast Towing! read more

Terrible experience with East Coast Towing. Was trying to handle getting a friends car to a dealership to get her starter fixed (covered under a recent recall). I couldn't get the car to start. The dealership recommended East Coast Towing so I called them, they quoted me $75 to get it towed. This part was fine. Upon the driver showing up I was informed I was trying to jump it the wrong way, very confusing battery setup in the particular vehicle it was. He attempted to jump it however it wouldn't work because HIS battery box wasn't fully charged (his own words). I told him that I no longer needed it towed if it could be jumped and if he couldn't do that I no longer needed his services. He told me they were going to charge me $75 regardless just for him showing up. I am a local business owner and this is simply piss poor customer service. They got my $75 however it will certainly lose them way more than that $75 in future business as anyone I speak to regarding towing will be steered away from using their services. I would have been fine paying a $20-$30 fee for his time and the education on the battery setup of that particular vehicle, however charging me the full amount for doing basically nothing is a load of crap. read more

I got a flat tire this morning on 440w heading to work. Called east coast towing for the third time this year.. and i've had nothing but good things to say everytime. This morning Scott Kepley got there in around 5minutes, was nice and professional from the get go and was an exceptional driver. read more

Mike from East Coast Towing was dispatched to me via AAA Roadside Assistance. He was very helpful and friendly, and made a difficult situation much easier. Thank you, Mike! read more

Matt helped me out with my flat tire and he was so great! He was polite and thorough. I will recommend Matt and East Coast Towing to all my friends. Thanks again, Matt! read more

these guys are prompt AND courteous! When you need roadside assistance, look no further. I've used them via AAA and GEICO and they are always there when they say they will be. read more

My son's car broke down in the Walmart parking lot on this rainy, yucky day. I called AAA, and Joshua D. showed up right when he said he would. He was super friendly and efficient, made a stressful situation a bit easier. Tracking # 956909 read more

I had to call AAA a few weeks ago to have my car towed at 9:30 pm and the gentleman that came was awesome and so professional. Neat and clean. Quick service and friendly. So when the same car failed yesterday, I had to call AAA again and this time I REQUESTED East Coast Towing. I had a different driver but he was as friendly and professional as the first gentleman. I will always request them when calling AAA. read more

I got into a horrible accident this morning and needed my car to be towed. My insurance company called East Coast and my driver was named Willie. I cannot tell you how great he was! He made sure to call/text me when he was on his way and after he dropped off my car at the body shop. He was really kind and understanding on the phone and in-person... exactly what I needed after a horrible morning (and inconsiderate/rude police officers!). I cannot commend you and your company enough. Thank you again, Willie!! I hope I won't get into another accident to need your services again in the future, but if I do you guys will be the first people I call!! read more

I called AAA when my car overheated. The expected time for towing to arrive was 55 minutes. Chris from East Coast arrived in 25 minutes. He was fast, professional, and very knowledgeable of the local area - taking me directly to the repair place of my choice. A great experience all the way around. read more

Just want to say thanks for great service from John who helped us out twice: once at the Garner library and today at 40/42. Great guy, very funny, kept us laughing through a frustrating situation. Response time was great: first time was within 15 minutes, second time they said expect within 45 and they got there in about 30-40 minutes. Called when they were 5 minutes away, which really helped us in our planning. Hope we don't need your services again (for obvious reasons) but if we do, we know John will make it a little less difficult. We gave AAA a great report and thumbs up when they called to inquire how it went. Grazie. ~ S&J read more

My car would not start called AAA they sent East Coast Towing. Ronald Rogers of East Coast Towing showed up in 10 minutes he ran tests to check to see what the problem was luckily it was just my battery which was way past the expiration date. I purchased a new battery and was on my way. Thanks for the prompt service I am very pleased with service I received. read more

Matthew Bailey of East Coast Towing responded to my AAA call for assistance with a recent accident. My car was backed into while stopped at a red light at a busy intersection. The fender of my car pressed against the tire making the car inoperable and the car sat impeding traffic. Matthew and the responding police officer did a nice job in assessing and then removing my car from the intersection and then towing it a short distance to more fully look at the damage. Matthew was able to make a temporary repair and I was able to then drive to the body shop. He responded quickly, was polite, understanding and very helpful. This is my second interaction with East Coast Towing and like the first time when my son's car broke down and they towed it, I have found them nothing but the best at what they do with honesty and integrity. Thank you read more

Tracker #892491. I included the # because I want to make sure that the guy who came out gets credit. On a AAA call, Tom was professional, courteous, polite & helpful. A very good experience. read more

Very kind and helpful staff. They found me when I was stranded in the middle of the night without a definite location stuck on the side of the interstate. Jonathan, my serviceman was very friendly and helped me get back on the road all within one hour. I will call them again anytime I have an issue. I highly recommend this company for your roadside troubles. read more

I do not have triple A, but my car died this afternoon and my husband called East Coast Towing. They said there was no one in the area and it would be an estimated 2-3 hours. It was rush hour so we were good with that. Josh ( our driver) got to our location in under an hour. The rate was also excellent. We have used this company a few times before, and we will continue using them. Excellent service that goes above and beyond. read more