I have been going here for the last 9 years or so. They just recently switched over to a new name and I will step foot in that place again after the last two weeks. I was calling to refill my prescription, like I do every other month for the last several years. I left a voicemail, to which they did not respond for SIX days. I then had to call them back three days in a row after that, to which they then filled a script, still didn't calll me back, and come to find out they fill it for the wrong amount. Then I had to call back and tell them I need a new script for a different amount. I had to call back for three days until I was able to speak to someone, to which I was on hold for eight minutes, heard laughing on the phone when they picked up. THEN, I had the nurse on the phone, before even asking for my DOB, my script I needed, or my name, she told me that there were "probably other people who have more important scripts to fill than whatever you need to fill". She told me she would have the script filled by the end of the day, I call back 24 hours later, same lady picked up the phone put me on hold for another ten minute until someone else answered the phone and said "sorry the PA was super busy yesterday and just didnt get around to it". Mind you, this has been going on for over two weeks I've been trying to get this filled.
I wish I asked for the girls name on the phone who was so disrespectful because If someone in my office were talking to people like that, I'd have them fired immediately and be completely embarrassed that they would be representing my business. I understand everyones job is stressful and talking to people is a lot. I work in a customer service field and travel 6 months out of the year- I get it. I was never rude to these people, I'm not a demanding person, I didn't even have a Yelp account or ever make a review for something in my life. But I promise, any platform that I can warn others of this horrendous experience, I will. DO NOT GO HERE. GO SOMEPLACE WHERE YOU WILL BE TREATED WELL. THERE ARE OTHER URGENT CARES- DO NOT GO HERE. read more