Torrco was recommended to me for plumbing supplies by a contractor that I know. When we began…read morerenovations on my kitchen in early December, my wife and I went to Torrco to pick out and purchase all of the plumbing fixtures for our new kitchen. We were helped in the store by Evelyn Zepeda, and ended up purchasing thousands of dollars worth of products from Torrco that day, including a $1,200.00 Rohl Faucet. The items were not in stock and had to be ordered, but that was fine, as the kitchen renovation was just beginning, and it would be weeks, if not months before they were needed. Eventually the items were delivered, and they were installed in the new kitchen some time in February. The kitchen renovation was completed in mid-March, and we began to use the kitchen and faucet. Within a week or so, we began to notice that the handle was sticking and binding. Shortly after this, we discovered that there was an o-ring around the handle that was pinched and causing the handle to bind. I called Torrco to inform them that the faucet was defective, and was told that I could ONLY speak to Evelyn about the issue as she was our salesperson. Evelyn, however, was unavailable the first few times that I called. Eventually, I spoke with Evelyn, and she requested that I take pictures of the problem and send them to her. This was done on April 19, 2023, and Evelyn confirmed receipt on April 20,2023 stating that she would forward them to the manufacturer and get back to me. I received no response from Evelyn until I requested an update on May 9, 2023. Evelyn responded almost immediately and stated "Yes, they said that the escutcheon just needs to be untightened and that o-ring put back into place. It should be an easy fix, probably then they installed it was tightened to much. Let me know how it goes." I responded to Evelyn indicating to her that the faucet handle was not assembled by me or my plumber, but by the manufacturer. I also reminded her that I am not a plumber, nor do I know what an "escutcheon" is, and that I just paid $1,200 for a faucet that I expected to be of high quality, and didn't think that I'd have to repair a brand new faucet myself, or hire a plumber to repair a brand new faucet. This email went unanswered. I reached out to Evelyn again on May 16, 2023 asking for a response. Evelyn stated "I followed up with them today, as the tech support got back to me with the answer I provided to you. They said that is not something that needs to be replace it need to be untightened, I will let you know at soon they get back to me." I again mentioned to Evelyn that there was obviously a defect with the faucet, and that I should not be held responsible for repairing this. Evelyn responded on May 18, 2023 and stated "I complete understand, I reach out to them asking for a different solution. They sent it to tech support, once they get back to me I will let you know." Weeks went by, and I received no communication from Evelyn. At this point, the o-ring had now completely fallen out of the faucet, and the handle has been loose and jiggly as a result. In mid-June, my wife went to the store and spoke to Evelyn directly, asking for a solution to the issue. Evelyn did not offer any additional information, but told my wife that she would follow up with me. As of today, August 18,2023 I have received no response from Evelyn. As I have received nothing further from Evelyn, and did not want to spend even more money to hire a plumber, I decided to take Evelyn's suggestion and attempt to repair the faucet myself. While attempting to "loosen the escutcheon," I managed to peel the matte black finish off of the faucet. So now, after paying $1,200 for a faucet, being denied warranty coverage on a brand new faucet and being told to repair it myself, I am now left with a faucet that is still not repaired, but also damaged. If Torrco and Evelyn continue to refuse to stand behind their products, I am going to be forced to purchase replacement parts for a brand new faucet, and hire a plumber to install them. I am absolutely disgusted with the awful service that I have received. My wife and I feel as though, once they took our money, they no longer wanted to be bothered with us.

From the owner: Torrco is the leading fourth-generation independent wholesale distributor of plumbing, piping,…read moreHVAC, and kitchen & bath supplies for both trade and retail customers serving Connecticut, Massachusetts & New York.

After ordering cabinets in March 2022. They finally arrive in June 2022, only to be missing the…read morefillers that's needed to install the cabinets. This place is the worst. Still without proper products. The manager tells me to call him back in 10 minutes, does not answer his phone and ducks the phone calls. Folks even though the presentation looks great, the service sucks and he has no business etiquette. Please don't waste your time and money. Go somewhere else.

Being a contractor / house Flipper I do buy at wholesale…read morepricing dealing with this company he was quoting me retail pricing. Comparing apples to apples the cabinets he sells are from China & many other cabinet people are selling the same thing. Extremely tough to deal with. I honestly don't think he knows what he is doing.

The designer did a beautiful job (but she is no longer there). We had a large renovation done that…read moreincluded the kitchen, dining room and LVP flooring. While we had no issues during the process, shortly after the floor was sinking in multiple places. The contractor returned and placed a saddle in one area. Saddles were included in my contract (two separate contracts one for materials and one for labor), so we had paid for both even though they initially didn't use saddles. There was no refund given for the unused materials and work that was never done. They returned again to "lift" the kitchen subfloor. At this point they had to remove the new LVP, so they used our warranty to replace the flooring. The floor continues to sink in multiple areas. They suggested placing multiple saddles throughout my floor. They claimed the floor manufacturer said I needed them, so I don't know why I wasn't told or why it wasn't done during the initial installation. I asked when they open the floor and see the subfloor is unlevel would they do the honorable thing and return my money to me so I can have my floor repaired. I was told the subfloor is level and we are no longer discussing it. They hold no accountability. On top of all of this, they have photos of my home including personal information of where we live, personal details of our family and refuse to take it down. What customer ever wants this!? They have now blocked me on social media, and fail to communicate responsibly. All I would like is the money returned to me for the flooring that is now garbage because they have to take it apart to level underneath, the money paid to do the work that wasn't done correctly, reimbursement for what was paid out but never used. This is a major inconvenience to have to go through construction again. This has been dragged out too long, own up to your mistakes and Do the right thing. be warned and stay far away from this company.

I can't express how happy i am with how my kitchen/dining room came out. Such professionals working…read morefor this company. They were neat, respectful and hard workers. I couldn't have had a better experience. My designer gave me many options that fit my budget. From start to finish I had a great experience. I would highly recommend this company.

My wife & I love our home, but the shower in our master bathroom was looking dingy... particularly,…read morethe grout between the tiles. Me being a typical guy, I tended to overlook it. But it drove my wife crazy, and the more I looked at it, she was right... The grout was no longer white, but kind of gray & discolored.... it just looked bad. And also, when we moved in, the people before us had just applied caulk between the tub and the tile wall, and it was all yucky and discolored (and probably a bit moldy). So we decided we needed to regrout. I was considering doing it myself until I did some research... this sounded like a time-consuming, tedious job... removing the old grout, applying the new grout after mixing it, washing the tile, waiting for it to dry.... I'm not much of a do-it-yourselfer to begin with, so the lazy sombitch in me decided to see if I could find anyone who would render this service for a reasonable price. I called a few people, and some places (particularly Amore) were kind of douchy on the phone about re-grouting. So I called Mignone, and they were able to give me a ballpark estimate. He had someone come out in a week or so, and man, for just $175, they did an incredible job. It's unbelievable how new the shower looks now.... fresh, gleaming white grout between the tiles. The man got the job done in less than 4 hours, and in just over a day, it was dry and ready for use. So, if you are considering a little home improvement in this type of area, definitely give these guys a call. I do feel somewhat guilty not being a do-it-yourself guy, but then again, it felt good supporting a good, reputable local business. So, if you need anything work done with your bathroom tile, give these guys a call. Well, I take that back. If you're trying to install a secret camera behind one of the tiles so you can see your co-ed roommate take a shower, don't call these guys. You're a real sicko, man... and you need to get some help. But for anything else you want to do with your tile, try these guys.

BRYAN L. 10/9/2017 My wife and I wanted to remodel our…read morebathroom which was built in 1988....We new that we wanted the old plastic tub and shower removed with our old vanity and medicine cabinet with storage unit replaced....We drove by Mike's showroom which was closed on Sunday....wrote down the name and location to get Mike's phone number... Mike came out to see our bathroom, we told him what we wanted to do...that we wanted tile....soo we went to his showroom to see the samples that he had.. We found some great tile.....that would look great... Our newly remodeled bathroom looks FANTASTIC........Mike's custom tile work and design is AMAZING.....

ended up buying from someone else. Went well here though. Salesmen and staff helpful and we were…read morenot rushed. large selection

If you're looking to order tiles at a reasonable cost, then this is the place. Just pray none of…read morethem arrive broken like ours did, because then you will have to deal with over a month of disorganization, no return calls or e-mails, as well as a lack of professionalism and accountability. This will be followed by empty promises and missed dates for when you're supposed to get your tile over and over again. All the while, they'll blame the supplier. The ONLY reason they're getting two stars is because they finally ended up ordering us a full box (which wasn't in great shape either) and didn't charge us for the extra materials, but I'm still not sure if that was intentional or if they're just so disorganized that they forgot.

My husband and I have had the pleasure of working on our kitchen with Annette at Express Kitchen in…read moreNewington, Ct. She has made our experience memorable. We did not want to finance our project. We chose to do our kitchen in stages instead. Annette accepted our decision without pressure or judgement. We are currently in the final stage of our project and she picked up where we left off seamlessly and effortlessly. Since our first encounter she has always tried to find us great deals and has gone the extra mile to check on us to make sure we are pleased with the service and the product. We have recommended her to many friends and family members because of her knowledge, great personality and professionalism. We will continue working with her for more of our home improvement projects. Terry & Dean Berlin, CT

Horrible run! 1 year later and my cabinets are bending and they offer no solution to this…read moremanufacturer defect. We saw this coming and they replaced 5 doors and now 3 more are bending and they refuse even a call being returned