Friendly and helpful staff. We purchased 2 vanities, 2…read morefaucets and the and a shower head/handles from Bender and have been super pleased with them. We had visited both the older location and then newer location now directly across the street. The prices are...well..pricy, but that's because you are paying for quality. Actual quality, not Home Depot quality. I'm by no means bashing Home Depot, they are great for tons of things. As we were at Bender, we were even encourage to google Home Depot prices in comparison to Bender's and obviously Bender had cost more, but we were taught what aspects were different. Like prior to our Bender experience, I had no clue that specific items are "made for Home Depot" and are not the same exact items available for purchase elsewhere. The same goes for Lowes. Alright, now that I've gone off rambling about non-specifically related nonsense... All in all I'd totally recommend Bender if you want to do your home right.

I drive all the way to Hartford to look at the big showroom they have only to find my contractor…read moresaid to go to the Hartford location and not the New Haven showroom. It was a simple mistake and should have been easily accommodating with their Reception and or Sales team. Instead they turned me away at the door and told me to drive to New Haven. I didn't have the time to do their addition drive. Since they couldn't make an adjustment to just look at the showroom while I was there, they just lost a very good client. For both a new bathroom and a new kitchen remodel. Thanks for the deplorable customer care Benders! I don't recommend this place to anyone!! Stay away and choose another business that can appreciate your time, effort and hard earned dollars.

The quality of the design and recommended cabinets, tile, countertops, and hardware is to be…read morecommended. My initial design ideas were made better with their expertise and visually my kitchen looks exactly as I'd hoped. The work done by plumbers, electricians, painters, and all sorts of other specialist companies is top notch. What is well below expectations is the project oversight, attention to detail, customer service, and communication. I paid a premium price for low quality project management and two out of four major appliances being limited function to non-functional on the day they called the project "Majority of Work Complete". Venting work was needed outside, for a project taking place in the winter, and they saved the work for the last week of the project when adverse weather conditions prevented it from being done. The week prior I asked why the work wasn't even on the schedule and they assured me that they had it under control and the work would be completed on time. Apparently not consulting the weather forecast for an outdoor weather dependent project. Weather is beyond their control. Planning for weather to be beyond your control is what a good project manager does. But at least I can use the stove, as long as I don't burn anything I'm cooking or care whether my whole house smells like the kitchen. The brand new dishwasher is completely non-functional, doesn't even turn on. There were many sink elements in my project plan, which they were aware of when measuring for the very nice very expensive custom cabinets. Yet when I pull the faucet nozzle extension the under sink trash can gets knocked off track. I could remove the under sink trash can and solve that problem, but the reason I paid for custom cabinets including the under sink trash cans is there is no room for trash cans in my small kitchen. I wrongly assumed their measurements would account for the needed room for all the elements in the plan. When I expressed concern about the lack of oversight on the project and lack of care with my installs I was told to enjoy my beautiful kitchen. So if you're looking for a stunning kitchen that doesn't function, go with these guys without worry. If you're looking for a beautiful kitchen that also works, think twice.

After checking with family and friends, we contacted Covenant Kitchens & Baths as our first choice…read moreto discuss renovating our kitchen, mudroom & laundry room in our 100+ year old family home. The kitchen had very little counter space and outdated electrical, but we believed it was a difficult room to do much with as it had five doors and three windows which greatly limited our options. It had been last reno'd in 1990 but that was just a cosmetic reno, i.e., paint, flooring, cabinets & countertop. We met with Gerard and he agreed to take on our project. We spent about three months on design work with him and his design team, Pam & Emily, which, based on their input, changed very significantly from our original idea. The original layout was very inefficient because the cook prep area was spread over the entire space, and to get from the mudroom to the rest of the house, you had to walk through the prep area. They were able to offer suggestions to essentially flip the design of the space 180 degrees which allowed for the installation of a traditional U-shaped counter as well as the separation of the cook prep and dining areas. Since the walls had not been down in our lifetime, we had no real idea what we'd find although we expected that there were going to be things that would need attention. We found that there were rotted posts near what were originally exterior doors and floor joists. The fieldstone foundation was caving in as it only had mortar on the outside. There were structural issues with the second-floor landing (hidden above the ceiling) and lack of collar ties on the roof structure. The Covenant team estimated the job to take 12-14 weeks. We moved in and started using the space again right at the 14-week mark. Every weekday for 14 weeks, including a small number of Saturdays, there was at least one contractor at the house doing something. Anyone that has ever been involved with construction knows that is amazing scheduling. They easily could have lost at least a week or two deciding on how to resolve the foundation issue and then lining up the sub-contractors needed. The end result has been transformative. The space looks larger than it was due to having vaulted the ceiling and the organization of space. A triple window over the sink now looks out to the yard, brightening up the space. The kitchen is much more functional than it previously was. The attention to detail that they have is really amazing. They are able to visualize what the space will look like when finished. They try to incorporate the style of what they are designing into the rest of the home so that it looks new and modern but doesn't clash if you have an older home such as we do. The suggestions that they made for colors and finishes worked out very well. We'd very highly recommend them to anyone considering kitchen or bath work; as a matter of fact, we have spoken with several people who plan to contact them about upcoming projects.

After ordering cabinets in March 2022. They finally arrive in June 2022, only to be missing the…read morefillers that's needed to install the cabinets. This place is the worst. Still without proper products. The manager tells me to call him back in 10 minutes, does not answer his phone and ducks the phone calls. Folks even though the presentation looks great, the service sucks and he has no business etiquette. Please don't waste your time and money. Go somewhere else.

Being a contractor / house Flipper I do buy at wholesale…read morepricing dealing with this company he was quoting me retail pricing. Comparing apples to apples the cabinets he sells are from China & many other cabinet people are selling the same thing. Extremely tough to deal with. I honestly don't think he knows what he is doing.

If you want quality, well-priced products and superior service, Church Hill Kitchen & Bath is the…read moreway to go. It is truly a one-stop way to get everything you need for your kitchen and bath remodel. Rob's team was professional and the work was meticulously done and beautiful. We are definitely going to use them again.

Selection, service and value! Thank you for always supporting me and my clients!…read more Keep up the great work!

Cruised in today and was greeted by Wanda, showroom manager. She gave us the grand tour of what…read morethey offer and explained the features of items we were interested in purchasing. Great place, service and covid- safe. Two thumbs up!

We met with Beth to discuss a redo of our small half bath after renovating our first floor. She…read moregave us some wonderful ideas, laid out what would be most advantageous for that small space and sent us home with samples. We were sent to Beth by our contractor, Andy Ramage of ARD Builders, and we are grateful for his direction. Beth was so very pleasant and helpful considering we did not have an appointment and we could not recommend any stronger Beth and Plimpton and Hill in Guilford.

Disappointed on several fronts…read more We purchased an overpriced ($1880) Bertch bathroom vanity cabinet. The unit arrived with several significant manufacturing defects. I was told that a replacement unit would take at least six weeks to arrive. Not choosing to wait I repaired the defects and had to negotiate a partial refund directly with the manufacturer. Lesson learned: Just because it's expensive doesn't mean it's well made. On two occasions I picked up multiple products at the loading dock. After an exhaustive one-by-one check I found that several items on the delivery ticket were not in fact provided. Lesson learned: Check everything carefully or you will make multiple trips back to the store. Most disappointing, we purchased an undermount sink for the vanity top. After a lengthy discussion with the sales rep. regarding the exact size we wanted, the sink was delivered to us and we sent it to the granite fabricator. When the countertop was delivered and the sink installed, we learned that the sink was smaller than the unit we discussed and selected. We had to purchase a new sink and fabricate a second countertop for $870. Plimpton accepted zero responsibility for the error and would not even refund the $151 for the incorrect unused sink because we did not have the original packaging. (This is after spending more than $12,000 on bathroom fixtures.) Lesson learned: Do not trust that what you communicated and selected will be accurately ordered and delivered. Check everything carefully. We will not use Plimpton for our remaining fixtures, and for the reasons above we do not recommend them to prospective customers.

Seamless. We were told by our contractor to ask for Lisa and…read moreto make an appointment - -great advice. When we arrived for our appointment, Lisa helped narrow our focus when choosing our bathroom fixtures. This was a critical step when navigating the vast selection offered in the showroom. Once she had a good idea of our aesthetic, we were whisked from one end of the store to another to winnow down additional choices. Without this guidance from Lisa, we would have been quite overwhelmed. Plus, we would have wasted LOTS of time. Within 45 minutes, we had chosen our fixtures, picked out a sink and found a perfect replacement for our kitchen faucet. The final item hadn't even been part of our initial objective, but the shopping experience was so well guided that it seemed like the perfect time to check that long ignored task off. Ours was a relatively small order but Lisa treated it as though it was the most important part of her day. She followed up with email links to the products we had ordered and escorted us next door to find a countertop. During that process, Lisa worked seamlessly with the stone fabricator by supplying dimensions and other pertinent specifications. Highly recommended.

Sonia Lopes was our sales person. I cannot say enough good things about her. She was the first…read moreperson who actually took the time to ask us what we wanted to accomplish and take time to look at pictures of our bathroom. No one else took us seriously, or spent the time with us. All of her suggestions were great and fit with exactly what we wanted. It takes time and effort to find what we wanted, and not just sell us the first thing we saw and she was the only one willing to do it.Not only was she nicer than the people in Fairfield her prices were half of the people in Fairfield ( who were more than a bit arrogant).There is no reason for you to have any other bathroom consultant other than Sonia Lopes.

We were looking to do three bathrooms and a large kitchen on new construction…read more The girl at the desk was so rude and we felt like we were bothering her. We just walk through quickly to look but I didn't want to ask any questions because she gave us the sense she couldn't be bothered. I guess I must have went on an off day. Oh well.

The collection and customer service at EleMar New England is outstanding!!! Mr. Carl is such a…read moregreat guide and host! Will be coming back again and again for all our natural stone requirements. Excellent Thank you Viron Rondo