Had some maintenance done here and found them professional and competent. Wish they had oil changes…read morewhile I wait .

I went there and felt as though they did not want my business as a Black female. They barely looked…read moreat me or even wanted to talk to me. It seems like Whitie's only want white people as customers. It was a while ago but I always remember how they made me feel.

Absolutely love Dons. They do a great job servicing. The car always leaves feeling new. The guys…read moreare so friendly and warm. I talked to one of the guys for over 5 mins about tv shows and just life. These guys are amazing servicing cars and have great customer service. They're breakdowns of the work done on the car is so meticulous and detail oriented. They take pictures and videos of the parts they replace and the work they've done that they add to their overall report. Go to Dona if you want a high quality service and if you value your vehicle.

Great experience so far! Took in my Hyundai Sonata for oil change, tire rotation and basic…read moremaintenance checks. I was definitely impressed with my service. I loved getting pictures and explanations of the different checks that they did on the car. I have never had that happen before when going to a dealership. I think that's one of the reasons it tends to be hard to trust service places is because you always feel that since you aren't an expert they could always be taking advantage of you, but when you get something like that sent to you, it eliminates that and becomes so much easier to trust! Plus Alex was friendly and provided great updates and customer service!

you get what you pay for with Tyler. yes, he will work on your car at any time of night which is…read moregreat. he does solid work, but he does not communicate any updates. he does not deliver on his appointments. he might promise repair one day and then who knows when it will actually happen. When you ping him for and update, he gives you a flippant response with no customer service. I would NOT recommend using this guy.

Tried to charge me $20 bucks just to "CHECK" my break fluid, I was afraid to ask how much would he…read morecharge to top it off smh, went to another family owed car shop they checked and filled it for free

An initial estimated quote was provided, prior to the oil change. Once the work was completed, the…read morefinal charges were more than double the quoted price, without any clear, valid explanation for the marked difference in price. Felt totally sketchy. I will not be returning, for sure.

We had another excellent experience at Konen's Pittstop. We've been bringing our cars here for over…read more15 years. Rob, Mark, Dakota, and the entire team continue to impress us with their professionalism, knowledge, and reliability. They always perform a thorough assessment, clearly explain their findings, and discuss recommended repairs so that decisions are made together. Their pricing is fair, and their customer care is outstanding.

My boyfriend had his automobile serviced at this location. We had just dropped off his vehicle…read more Then we received a call that they forgot to tell us it would be $1,000 more, on top of the $2,000. How could this happen. And they left his vehicle dirty. Won't be doing business there anymore. And telling our friends and family what happened.

How bad is a one star 'not good'? It is poor! Sad to see…read morean organization wearing a AAA badge. They failed the customer service creed! I came in for a tire rotation, a rim leak on one tire as well as two new headlamp bulbs. One was burned out and yes, please replace both and the turn signal bulbs. Strike One. I was told they would not work on the tires as they were too old. But here is a quote for a secondhand brand of tires to replace the Michelin's that have great tread life remaining. They are old. Quote for the secondhand brand over $800 dollars. Onto the headlamps. the "Chevy book" says to takes this long to correctly remove the inner shield under the hood, the wheel well splash guards and the front bumper cover then the lamp bulb. The short cut is to remove the wheel (the one you won't touch because of it' s age) and pull the wheel well splash guard back, reach in and replace the lamp bulb. Time saved of the 'book'! Note: I asked for both bulbs to be replaces knowing I would save myself labor charges and please replace both turn signal bulbs, again to save labor charges in the future. Strike Two. What I got was take the short cut, no tire repairs and a bill for what amounts to two head lamp bulbs for $265.00! The bulbs were listed on the bill for $21.99 each- fair price. Labor $232.39 for the short cut, taxes and shop fees additional. How bad is a single star? 'not good' It is Poor! Shop elsewhere.

After a couple experiences of repairs for the same situation with the engine light being on and…read morepaying from $800 to 1500 for two different solutions for the same reason and the engine light is still on the noise is still in here. I was told that they would talk to the owner about giving the money back but have not heard from them at all.

I paid $347 for them to fix vibration. Had a new set of tires installed at Walmart. Apparently they…read moredidn't balance the tires right.I didn't know what the problem was.These guys said I had a bent wheel so they replaced it with used piece of crap and it fixed nothing. Finally took it to another place on the west side of town, and they actually managed to balance the new tires. 3 different places and they couldn't even balance tires right. This really says something about the kind of so called mechanics we have in this country.

First off, on my initial visit they immediately added optional charges on to my bill without asking…read moreif I wanted them or explaining what they were. I went to replace my front two tires and to get a standard alignment. After installing the tires, they told me they would not be able to do the alignment due to my ball joint being loose (no big deal, not their fault) but quoted me $750 to replace the ball joint and control arm. I decided to hear a second opinion, and I'm glad I did - I was able to have this repaired for a quarter of the price from a different shop. Overall I just did not appreciate the lack of integrity and the up-charging.

I had a tire with a slow leak. They told me that I would have to come back Saturday morning when…read morethey first opened or make an appointment which would be Monday or Tuesday of the following week. I did not feel like waiting, so I headed towards Montgomery, wards and found a Tire Discount store on Alexandria Highway. I pulled in and a half an hour later I was out with the tire fixed. They were extremely pleasant and did an outstanding job. I would highly recommend Tire Discount store which is across from crossroads before you get to the AA Highway less of all was a charge so I would give them five star And will highly recommend that Tire Discount store to anybody the 5 stars is for the store on 27 not the Pavilion