Heard of Bullock City from a friend...unfortunately, my experience with them was beyond…read morefrustrating. If I hadn't spoken up or questioned what occurred on June 2, 2026, I would have paid hundreds or thousands of dollars for no reason.
About a week before I went in, I called to book an appointment as I was hoping to have my seasonal tires swapped, and maybe get a diagnostic, oil change, break pads replaced and muffler looked at. When I asked for the estimate of the tires, I was told I had to bring in the car for a proper quote which I thought was odd. Guy I spoke to also thought it was a good idea to throw in a sexist comment, guess he assumed I knew nothing about cars. Not sure if that assumption gave him the impression I could be swindled in person but considering I drove over 40 mins to get the car checked out by this place I, at the very least, hoped this shop wasn't like the rest. My mistake for giving them a chance.
When I brought the car in, at no point was I provided with a clear estimate or breakdown of the labour/service associated with the diagnostic, oil check, or tire swap before work began. However, they did give me a handwritten breakdown of the partial costs of the "repairs" and maintenance the car needed, but for the actual services I was hoping to complete today (tires/diagnostic/estimate) - that was conveniently left out (see picture). They also claimed the muffler had a leak, whether that's true is debatable considering they lied about the oil needing to be replaced which I'm confused about since I just needed it checked not changed. The oil had been manually changed not that long ago, and well after the date of service noted on the windshield sticker, but I guess this place thought they could pull a fast one on me claiming the oil was due for a change? If that was the case why not get my authorization prior to actually changing the oil, why not show me what the oil looked like prior to working on it? FYI I know how to check the dipstick so aside from this place lying about the oil change, then taking it upon themselves to begin that work without my say so including the tires, this shop may want to do a bit of googling to understand what a scam means from a legal perspective (i.e. fraud). The guy claimed they have been around for 30 years and wasn't trying to scam me, as if a business existing for more than a decade means they're above board. Being around for 30 years just means you survived a few recessions - so congrats.
More importantly since the car belongs to my partner, I made it clear I needed to check with him prior to making any decisions. I stepped away a few times to get my partner's input and each time I returned to the front desk I discovered that work had begun and another charge was added to the bill. News to me considering it wasn't authorized. So you can imagine my shock and disbelief when the bill kept increasing, a bill that wasn't discussed prior.
When I brought up these issues with the guy at the front, same guy I spoke to over the phone, he laughed it off, tried to downplay what happened and kept saying it was a miscommunication. I don't understand how there could have been repeated misunderstandings when I specifically stated numerous times that I needed to check with my partner and that we were holding off on repairs and maintenance. I guess I could have screamed no, but I'm sure that would have been ignored. Then he tried to turn it around on me, and claimed I booked the appointment to get the tires swapped. No sir, appointment was booked because I was told to bring in the car to get a proper estimate. How am I so sure of this? Because I record all my phone calls with service providers, knowing full well that many businesses cannot be trusted to operate with transparency and will gaslight clients.
I'm sure this is a common tactic mechanics use to lure in customers before presenting them with an inflated bill, and if I didn't know my consumer rights and the regulatory requirements that govern businesses, I may have ended up paying double or triple by the time I left the shop.