Disappointed today. Was told that they had received a current Authorization from VA. Then Carter,…read morewho was not friendly at all, insisted I must sign an authorization for them to bill me $45 for Refraction procedure, which is necessary or they won't provide an eyeglass prescription. I told him the VA authorized it, then he (as well as front desk personnel) stated that the VA usually does not pay it. I am 100% Disabled Combat Veteran and the VA provides for all my healthcare needs. Then the front desks personnel stated I could always forward their bill to the VA. NOTE: The VA does not pay for anything that was not preauthorized. As I have already had three surgeries on my left eye and received eyeglass prescriptions the past two years through VA authorization to Baptist Eye Surgeons, I asked to speak with the Doctor. After all, I had an appointment to see him. Carter replied, "No, he is busy". To top off the complete waste of time, I asked for a copy of the VA authorization. What they provided me was an authorization that expired in 2023. My Service Animal and I left before the extremely frustrating scenario got the best of me.

This review reflects my personal experience and opinions…read more Surgical care was fine, but disappointing billing transparency. Be sure to ask detailed questions about insurance coverage. I had cataract surgery in February 2025. From a medical standpoint, everything went smoothly. The surgery was successful, and I have no complaints about the medical care itself. However, I would encourage future patients to ask detailed questions about insurance coverage and out-of-pocket expenses before committing to any premium lens options. I was advised by both the doctor and staff that the premium intraocular lenses (IOLs) I selected were not covered by insurance and would need to be paid for upfront. I was presented with several lens options--some were basic models that would be covered by insurance, while others offered additional medical benefits but would require out-of-pocket payment. I ultimately chose the premium Toric IOLs, which provide astigmatism correction. I was charged $1,750 per lens, a significant markup from the $505 cost to the practice that I later discovered through documentation provided to me. After the procedure, I unexpectedly discovered and was told by my insurance company, that my insurance did, in fact, cover the lenses I had selected. Since the practice declined to file the claim--citing that per company policy we do not have a billable code for specialty lenses in our system--I submitted the claim myself. The insurance company reimbursed $80.51 per lens, confirming that the lenses were considered at a minimum a partially, if not fully eligible expense, albeit far below both my out-of-pocket cost and the documented price the practice paid for each lens. Had the practice filed the claim--as I have been informed is typically expected under insurance agreements--I likely would not have incurred the $3,340 out-of-pocket cost, especially since I had already met my deductible and coinsurance. I was never provided documentation showing the lenses were ineligible, and I believe the information I received was misleading. This left me feeling financially disadvantaged and disappointed in how the billing was handled--which I believe fell short of the clarity and accountability expected in medical billing. While I'm grateful for the positive medical outcome, the financial and administrative experience was frustrating. I hope others can learn from this and advocate for clearer communication and transparency when it comes to insurance and pricing. This review is based solely on my personal experience and understanding. Others may have different outcomes.

Dr. Spicer is very professional and listens to concerns. The turnaround time is great! I highly…read morerecommend EnVision and Dr. Spicer.

I recently moved from Austin, Texas to the Maryville area. Moving from a high tech meca with 2…read moremillion people like Austin, I was a little concerned about finding state of the art eye care in my new home. My concerns were completely removed this morning after my first visit to EnVision. The people were well trained, efficient and very polite. The equipment was superior to what was the norm in Austin. Dr. Vines seemed as if I was his only patient. He was very good at what he does, but just as important he spent whatever time was needed to ensure that my vision was the best it could be. I am so happy to have a new home for eye care.

They are competent providers but they overbook appointments. There is always a long wait. I was in…read morethe waiting room 20 minutes., and in the exam room for 11/2 hours.

I have been going to UES for 10 years and been very happy with all facets of their care. Want to…read morethank Melissa informing me of the bibles. I love my Lord Jesus and His word...so I will be sure to look for one tomorrow when O have my eye exam.

Excellent ophthalmologist! I wouldn't trust anyone else with my eyes. I've had several surgeries on…read moremy eyes and have been treated for several different eye conditions. He's always helped me whether it's providing what's needed or referring me to other specialists. I highly recommend Dr. Sterling.

Excellent, professional, and friendly eye care of the highest quality. I trust Dr. Sterling and his…read morestaff and feel I am getting the best eye care possible.

Dr. O'Brien had a terrible bedside manner. He spoke over my wife the entirety of our visit then…read moreproceeded to shame us for for not having an MRI for an issue that is about 2% chance of our daughter having, which every other physician we've seen has advised against the MRI. We actually tried to get the MRI and were denied by our insurance. I would never recommend this practice to anyone. We also waited for an hour to be seen. Clown.

I brought my 2 month old baby in for a potential sty on her eye, they did an eye exam & dilated her…read moreeyes. they ultimately decided it was a hemangioma & that she would need to start a blood pressure medicine & informed me that she will need to have bp checks done either by her primary care or a cardiologist- i reached out to her primary care after the appointment to help speed up the process (which Dr. O'brien recommended me to do). Dr. O'brien has stated to her primary care's nurse that "i jumped the gun" & then proceeded to never prescribe her medicine, nor return any phone calls to her primary care, her cardiologist, or me regarding continuation of her care/treatment. we have since went to a different ophthalmologist. i am extremely disappointed in the care my child received as it is completely unacceptable to go ghost on your patients & their needs. i would not recommend this practice to ANYONE, as they clearly do not provide adequate care for their patients.

I've been coming here for years now and I adore Dr Lane!!! He always tells me just like it is and…read moredoesn't hold back!!! That said, he's the best eye doctor I've ever had and he actually listens to me and takes what I think into consideration. Not to mention it's the best value around and super convenient too!!!

This place is a nightmare. Avoid at all cost. This Dr treats you terribly refuses to give the…read moreprescription. Told us we had to have another eye examination even though it has only been 6 months since the exam. Lied saying its against the law to give you your prescription. My work requires me to purchase safety glasses through them. So the prescription is needed for this purpose. He cusses people. Just an over all nightmare. AVOID AVOID AVOID

Being treated for several years with Lucentis injections . Dr Anderson is very professional and…read morehas an excellent bedside manner!

Dr. Anderson performed my retina surgery and I have been so impressed with his care. He is highly…read moreskilled, professional, caring, compassionate and very communicative. In addition, his nurse, Jocelyn, is professional,expedient and warm. He has a wonderful staff and I know I am in great hands.

My entire family has gone to Dr. Dawson for years, he is outstanding! His manner is informative and…read morecaring. He explains very well, staff is super. He calms you with his demeaner, he is dedicated to each of his paitents, by this I mean does his best, and is immaculate from start to finish. His front desk and assistants are so good also, well run office, can see they respect one another. So all equals a good comfortable experience