Being treated for several years with Lucentis injections . Dr Anderson is very professional and…read morehas an excellent bedside manner!

Dr. Anderson performed my retina surgery and I have been so impressed with his care. He is highly…read moreskilled, professional, caring, compassionate and very communicative. In addition, his nurse, Jocelyn, is professional,expedient and warm. He has a wonderful staff and I know I am in great hands.

I have been a patient of Dr. Joy Stone at the Fountain City location for several years. She has…read morealways been very professional, takes the time to explain her findings and I've always been very satisfied. At my last appointment, she found a blood clot on my retinal nerve and referred me to Dr. Matthew Cole, Retina Specialist. This is where my experience changed drastically. He is very arrogant, barely explains what is going on and obviously have a VERY BIG EGO. At the 1st appointment, from what little he said, and with my knowledge, I think I have age related macular degeneration. He said I would have to have an injection in my eye, it would not hurt. No time to think about this, it was happening now, plus it's my eyesight, I want to stay on top of this. The 1st injection, no problem. Went back for the 2nd injection, again very little communication from the physician and he seemed to be in a hurry. The 2nd injection was EXTREMELY PAINFUL and I actually screamed, it was painful and unexpected. He said NOTHING and walked out of the room. At the 3rd injection, my daughter told his assistants, who said they would give me extra numbing medication, not to worry, they would take care of it. When he came in, we told him the 2nd injection was painful and my daughter stated that she would not be able to get me to come back if this one was painful. He started talking, well actually he mumbles. that if that's what I wanted to do, fine. And said, it didn't help to give more medication, it would be the same whether they used one numbing drop. The extra drops are not needed. Fortunately, thanks to his assistants, the 3rd injection was not as painful as the 2nd. I am not uneducated, I have been a RN for over 50 years and I have worked for those 50+ years. Including one year in an ophthalmology clinic in a teaching hospital. I've worked with good doctors, bad doctors and indifferent doctors. I knew from the 1st visit there was a lot of room for improvement in his bedside manner. But I also know that often the doctors with a poor bedside manner, may be excellent in their profession. Dr. Cole may be excellent as a retina specialist, but he will not be my retina specialist. I want someone that listens to me, the patient, without getting their "feelings hurt". I want someone that will explain to me what they are doing, why they are doing it and what I can expect. Please don't feel like you need to continue to see a doctor that does not care about you, your issues and works to find a solution. There is more than one retina specialist in Knoxvillle.

While the care provided by the doctors at CCTH is great, their billing service is an absolute…read morewreck. Months after I had paid my bill in full, they sent me a bill for another $750. When asked for an explanation for this, they refuse to communicate. They have also made other billing errors which took several calls to resolve. Because of this, I will be looking for a different eye doctor.

This is a horrible place, it took just over an hour and a half! Find another place to go. Also,…read morethey got my prescription wrong. I ended up going to the VA, and I was seen ( in and out) in 30 minutes

This was one of the worst medical experiences of my life. I was referred to SouthEast Eye by my…read moreoptometrist for chalazion assessment and removal. Not only did the tech who asked me to sign consent to the procedure refuse to go over the risks of the surgery with me, but no one ever mentioned that the procedure might not work. It did not, because the chalazions returned 2 weeks post-op. Worse, the doctor nicked my eye with a scalpel during the procedure, which caused a HUGE hemorrhage. My entire eye was almost black, filled with blood for weeks. It is 2 months later and I still have a streak of yellow and a red spot in my eye. The practice manager said she would call me back when I called with my concerns, and despite my following up, she never got back to me. Do not go here. They are unethical and unprofessional.

My aunt and uncle have been coming for years. My aunt went to Dawson and Uncle to Gallagher. I've…read morehad the pleasure of meeting both of them. My aunt was to get cataract surgery and ended up with shingles in her left eye (10 out of 10 do NOT recommend) she's 86 and been going through this for 2 months. I personally love the staff and love Angie. My aunt sadly is never happy, but tries to be so sweet. She believes the doctor should appeal to her every need, but feels the same way that the heart doc should heal her shingles! (Bless her heart) I'm so grateful for this team of experienced professionals!!

I can not believe I have not posted a review!! I'm a bad dog…read more I have known Dr. Dawson for years, he is the best eye doctor I have ever had. His bedside manner is wonderful! He explains himself thoroughly. His techs are so professional, caring and down right NICE. He is semi retiring ( hiking the Appalachian trail woohoo), a young fabulous doctor is taking over. Dr Gallaher, I have also worked with him and he will be a fantastic addition!

Cancelled my appt. after I waited over a month for an appt. And then expected me to wait another 5…read moreweeks for another appt. than said they tried to call for weeks and left messages, NO! asked what other number they had, and she said a number I never, ever had so yaaaaa but you called right one today??? We have been going there for yrs. loved the Dr.s but someone is dropping the ball !

Dr. Laney and her team were truly awesome! They made me and my husband feel safe and comfortable…read moregetting our exams in their office during Covid! They were exceptionally thorough with our exams. Will def be going back for our yearly checkups.

I had an appointment here on Tuesday, March 25th at 2:00 PM, scheduled through the Veterans…read moreAdministration. I arrived 20 minutes early as instructed. The woman who greeted me at the door was wonderful; genuinely the only bright spot of the entire visit. From there, everything went downhill. I was directed to a waiting room and sat there well past my appointment time. When staff finally called me in, they got my name wrong, and actually brought in another patient by mistake using my name.The PA ran me through a full eye exam, which was unnecessary, as I had already completed one just a few months prior and I was not here for glasses. That information is in my chart. A simple but telling error. Once in the exam room, I waited over an hour before the doctor arrived. I actually got up to leave. Only then did things start moving. When the doctor finally came in, he spent about 10 minutes with me. He outlined his available surgery dates the first or last week of June and then mentioned he'd be on vacation for the rest of July. He also made an offhand comment that I found unprofessional: he said it didn't matter what they charged because the visit would be free to me (the VA is paying for it). That kind of remark has no place in a patient consultation. I was then sent to the scheduler. After waiting another 25 minutes, I was taken to her desk where she never once made eye contact with me during the entire interaction. I told her the first week of June was the only time that worked for me. She told me those dates weren't available and that the earliest she could schedule me was July. That contradicted exactly what the doctor had just told me. I left without an appointment. Between the chronic wait times, repeated name errors, redundant testing, contradictory scheduling, and a complete lack of basic patient engagement, this was one of the most frustrating medical experiences I've had. I would not recommend this practice to anyone and as a veteran relying on the VA for care, that's especially disappointing.

Disappointed today. Was told that they had received a current Authorization from VA. Then Carter,…read morewho was not friendly at all, insisted I must sign an authorization for them to bill me $45 for Refraction procedure, which is necessary or they won't provide an eyeglass prescription. I told him the VA authorized it, then he (as well as front desk personnel) stated that the VA usually does not pay it. I am 100% Disabled Combat Veteran and the VA provides for all my healthcare needs. Then the front desks personnel stated I could always forward their bill to the VA. NOTE: The VA does not pay for anything that was not preauthorized. As I have already had three surgeries on my left eye and received eyeglass prescriptions the past two years through VA authorization to Baptist Eye Surgeons, I asked to speak with the Doctor. After all, I had an appointment to see him. Carter replied, "No, he is busy". To top off the complete waste of time, I asked for a copy of the VA authorization. What they provided me was an authorization that expired in 2023. My Service Animal and I left before the extremely frustrating scenario got the best of me.

Dr. O'Brien had a terrible bedside manner. He spoke over my wife the entirety of our visit then…read moreproceeded to shame us for for not having an MRI for an issue that is about 2% chance of our daughter having, which every other physician we've seen has advised against the MRI. We actually tried to get the MRI and were denied by our insurance. I would never recommend this practice to anyone. We also waited for an hour to be seen. Clown.

I brought my 2 month old baby in for a potential sty on her eye, they did an eye exam & dilated her…read moreeyes. they ultimately decided it was a hemangioma & that she would need to start a blood pressure medicine & informed me that she will need to have bp checks done either by her primary care or a cardiologist- i reached out to her primary care after the appointment to help speed up the process (which Dr. O'brien recommended me to do). Dr. O'brien has stated to her primary care's nurse that "i jumped the gun" & then proceeded to never prescribe her medicine, nor return any phone calls to her primary care, her cardiologist, or me regarding continuation of her care/treatment. we have since went to a different ophthalmologist. i am extremely disappointed in the care my child received as it is completely unacceptable to go ghost on your patients & their needs. i would not recommend this practice to ANYONE, as they clearly do not provide adequate care for their patients.

I took my mom here for eyes exam. The nurse wasn't nice. She seems to be rushing, I have to told…read moreher to slow down. Because my mom is old and slow. And I am not professional translators. She had vascular Alzheimer's. Well, Maybe she had a bad day that I can understand. But she needs to be nice to elderly.

My regular ophthalmologist was not available when I called on Nov. 13, 25. I was able to see…read moreanother very nice doctor that day. Perhaps I expected too much, but four days later, I had not had much relief at all. I called today about seeing either my regular ophthalmologist or the one that had helped me last week.That was around 11:00. At 3:00, I called again and was told the doctor had not replied to the desk. Then i called before 5:00-closed. I am part of a family of long line of physicians in town and they would not ever leave without at least responding to a patients' call by phone I don't understand I could not recommend them. Judy Overholt Wheeler

I went in for an ordinary eye exam for my contact lenses. I didn't have any extra services. I…read moreprovided my current contact lens exam so they knew exactly what contacts I am wearing and all of the prescription information. I didn't even have my eyes dilated. They are IN NETWORK on my insurance. They charged me $45 that day, and today I received a bill for $150 more to be paid. The total charge for a standard eye exam for contact lenses was $483.00!!!!!! FOUR HUNDRED EIGHTY THREE!!! I have a $10 co-pay on an eye exam. And they have billed me $195. Thank goodness my insurance covered some of the charges. I can't imagine if I didn't have coverage! I must return to pick up my contacts and hopefully the new ones are correct. I can't imagine what I will be charged if I need an adjusted prescription! Once I am all set with contacts I will NEVER use this group again. My husband has also been a patient of this group in the past but will find a new provider for his exam this year. Unless cost is not a concern, I absolutely do NOT recommend this provider

Dr. Cunningham did cataract surgery on my left eye. That didn't work for me so I had to have Lasix…read moresurgery. Dr. Cunningham and 2 ladies came in the surgery room, Dr. Cunningham let on of the women do the Lasix surgery ended up getting a very bad infection in it so I had to go to the Dr every 3 days to see if it was getting well. I'm still having issues from the eye surgery it caused several issues that I deal with daily because of Dr. Cunningham negligence.

Good quality care, will listen to your complaints (as long as you are not just a complainer or…read morehypochondriac). I have been going here for about 5 years.

Had a appointment for my son then it was cancelled I was told by the staff to try and get another…read moreappointment after I was already scheduled then they told me no appointments was available.. to add insult the manager calls me I'm thinking she would help me instead she wasted my time just talking about bettering the program no help ... Smh