Regarding: Indy Endodontics (Avon) Appointment Office Personnel…read moreI learned from my regular dentist I had an abscessed tooth and would need to get my first root canal. My dentist said they will provide the referral and 3D scan to the root canal specialists I chose. I contacted Indy Endodontics (IE) because they accepted my dental insurance and received very good reviews. Upon contacting IE it didn't take to long to find out they wanted to charge me up to $315 to do another 3D scan. This was evident when they would not look at the 3D scan my dentist sent them on a CD and then attach in an email using Dropbox. I do not recommend this practice as long as they give a potential patient the run around. It is hard enough to go through a root canal when you have to have a crown drilled through to remove the calcified nerve. After contacting many other independent endodontists, I was able to get the work done more professionally from initial contact to completion. Senior Citizen

Dr. Paul Ley is amazing! He recently did two root canals for me, and both times there was no…read morepain... before, during or after! If you are as anxious about doing this procedure as I was... look no further. He is your guy! I was recommended to him by a friend and am so grateful. The office staff is very kind too.

Highly recommend Dr. Nasser. A very positive experience. He keeps you informed and thoroughly…read moreexplains every step of the way. Staff is also great.

TL;DR If you have a gag reflex, of any kind, avoid Tom. He has zero patience for those patients…read more My wife was referred to Tom for a root canal. She called ahead letting the staff know she has a gag reflex with stuff put in her mouth. She reiterated this with Tom. She has zero issues with our dentist. When it came time for the treatment Tom put a 'catch' in her mouth so nothing would go down her throat which caused her to gag. Tom's response? Oh stop that! WTF? It's a reflex. It's not controllable! It went downhill from there. Tom was very condescending towards her. Totally dismissive of her feelings. Showed no patient care. Spoke down to her like she was a child. He gloated over is 25 years of experience, and how no one has ever gaged under his procedure. Oddly, all of the staff apologized for his behavior when he wasn't around. Zero respect for Tom and his ability to administer patient care with compassion. His ego gets in the way. Avoid if you have *any* issues with dentistry.

A couple weeks ago I found myself in the emergency dental office shortly after getting a filling…read more My tooth was pounding. The emergency dentist refit the bite, and gave me a referral to an Endodontist. I read reviews, and called Dr. Rapp. His receptionist was able to set a consultation that was fairly soon, and went ahead and set up an appointment for a root canal, just in case, because they were scheduling in January already. When I saw Dr. Rapp yesterday, he said I did need a root canal, and explained the whole procedure to me, patiently waiting for any questions I had. He then had his receptionist put me on the cancellation list. I was called today (one day later)! I went in, and the procedure was as he described. He made sure I was completely numb, and explained everything as he was working. He asked how I was doing along the way. He showed extraordinary care the whole time. No one wants to have a root canal, but I have had much worse experiences having simple fillings.

I am here to write an honest to God review, Dr. rapp was extremely annoyed of my girlfriend…read morewhenever she was crying and nervous from her root canal today, as she was crying he would consistently make a big sigh like we are one big bother. On top of the sighs he kept telling her to quit crying knowing she is emotional, of course I took reasonable action and told him that all she needs is comfort and which I did, but when you are a Dr. your job is not to huff and puff but to care to that patient and make them feel welcomed as well as making them as comfortable as possible and if you can't do that as a Dr. then don't be a Dr. anytime I had a question he seemed very irritated about answering any of my questions meanwhile my girlfriend is loopy and not totally the most comprehensive with her current state at that moment. Overall the procedure went well no doubt about that but out of all that, the end of my review just lies with being a better person Dr. Rapp, treat people how you would like yo be treated not like they are any less than you just because you went to school to do something you don't seem like you enjoy. Especially when it comes to other people. You do your job to help others not to just get your pay check and leave.

had root canal done but the doctor didn't complete properl. had issues and with repeated visit also…read morethey didn't accept the fault. now they don't entertain my request and have to look for another doctor

I'd had horrible tooth pain a few weeks ago that had left me unable to sleep for two nights, and I…read moresuspected the worst. It wasn't my first rodeo: I'd had a root canal three years prior, and while the pain didn't approach that, it was pretty darn close. A visit to my regular dentist, Mark Stevenson, proved unfruitful: He wanted to give me something to stop grinding and refill a cavity--the cavity that turned out to be the tooth that needed a root canal. I know this setup and payoff sounds kind of like a Wayne Wright commercial (probably lost on people not familiar with the tv commercials for the lawyer in Texas), but thank God I stumbled on Dr. Anderson and his team at Keystone Endo. My dentist had said he was going to refer me, but didn't end up, so I Googled an endodontist, praying I could get treatment before my head exploded. Keystone Endo's offices look brand new; they're done in calming shades of blue and brown, and even have a Keurig in the waiting room so you can make yourself all kinds of coffee and tea. When I was brought back to the examining rooms, my very proficient nurse figured out the problem in a matter of minutes via their quick, digital xrays and some sort of -30 degree dry ice type deal they put on your tooth to determine which ones are dead. They started treatment right away, while I was watching television. The pain was gone that night; I didn't even fill my antibiotics or take more than a few advil, and office members have called to check in with me several times since. Specialty dentistry is so expensive and SCARY that it's important to know that you're spending your money with someone who knows what they're doing and cares about their patients. Dr. Anderson's team fulfills all that and more. Makes the holes in my teeth and wallet feel that much fuller.

They did a really good job on my root canal very professional courteous, and had very clean and…read moreup-to-date equipment. I would recommend them to anyone.

I had Dr. Mintz for four root canal procedures in late December and mid February. Professional,…read morepersonable and resolute. Then met with Dr. Vail on Tuesday, 7/14, and she gave me a thumbs up on the root canal post-op. While I hope, and I'll do my best to prevent a reoccurrence, if necessary I know who's got me when I'm feeling down in the mouth.

I went to this practice because they had the earliest available appointment. I needed an assessment…read morefor Tricare to authorize a crown replacement. I had to pay out of pocket and then deal with reimbursement. Tricare needed them to call and give a dental readiness category: 1,2 or 3. 1 is good, 2 is fine for the next year, 3 is bad. Tricare tried to contact them - they do not answer the phone. I tried to contact them - they do not answer the phone. I sent an email and got a snarkey email back that they already provided everything and would not be changing the classification. I sent several emails and finally someone calls me back and it became clear they did not understand the classification process (even though I sent the form that outlines what that means). They said they would follow-up, they did not. I sent a follow-up email - no response. I call the Indy office hoping someone there was maybe a managing partner- haven't received a response. This is unbelievably unprofessional. I am deploying in 2 months and can't get this resolved without their cooperation. At this point, I had to request a refund for the exam so I can go to another endodontist. Please do not go here if you utilize Tricare, even if you're self-pay.

Shady Scammy When…read morebooking i had to do the receptionist's job Insurance, pricing, how soon i'd be going back to my dentist, clarifying the exact procedure i'd be getting, and x-rays. everyone i spoke to was unpleasant. it took months for me to actually get the procedure done and the day of, two hours before they called to verify information. L O L. there was much back & forth and refusal from them to use x-rays i already had done from my dentist and to accept what i was getting done and nothing else. every conversation they kept giving me a range of pricing i might owe because i might need some thing that i made clear my dentist was doing, alarming. "i already have x-rays they've been sent to you", they'd act puzzled and say it's IMPOSSIBLE for them to open them. Dr Pfotenhauer and his assistant were great. I felt comfortable and they explained everything being done. I am very (touch) sensitive and had no issues. i would love to recommend him personally but i don't think dealing with the front office staff is worth it at alllll. they don't take payments but pricing is $500+ for procedures and they want a card on file. i paid cash.

I love going to my dental appointments here - I have been a patient for over 10 years now and have…read morehad both root canals and dental implants there!

I had a root canal performed by Dr. Kamer. She and her team are exceptional, highly recommend.read more

Every one I've seen in this practice has been amazing! Jess is so careful and delicate with…read morecleanings. She's my favorite I've been to anywhere! The dentist is great. Love his attitude and he knows what he's doing. Finally found somewhere we'll stay at for a long time.

Hailey is a dental hygienist who is way too rough cleaning teeth. She actually cut my sons gum when…read morehe went in for a cleaning. Then she cleaned my husbands teeth and he complained about how she hurt his gums while cleaning his teeth. Then he said he needed to take painkillers after he got home. I also had my teeth cleaned a few weeks ago and she was too rough as well. We've never had this kind of experience there and have been patients for 10 years. This needs to be addressed. I'm not sure if she's new or not. Another issue is we have 2 free cleanings a year which is every 6 months with our insurance. They have been scheduling us every 8-9 months which most times is only once a year. If he has so many patients maybe it's time to hire another dentist to work with him. We should be scheduled every 6 months. Maybe it's time to find another dentist.

Everyone I spoke to at this office was very kind. The rooms felt more private than a lot of dental…read morearrangements. I appreciated that! My first appointment, they were very thorough and made sure to explain everything that would be happening. I was able to ask questions and get the answers right then. The treatment I had took much less time than I expected. The endodontist was quick but does quality work. My dentist praised their work when I came back for follow ups, saying they did a great job--and usually do. My second appointment, they seemed less inclined to explain everything and more interested in getting things done. I had a mishap where I wasn't given enough numbing and felt a jolt of pain through my tooth while they were working. I'd told them I needed more than most people--genetic thing, unfortunately. He said he would give me more than he usually did, but not as much as the first time since they weren't doing as much invasive work. They said they didn't want me numb all day. But I'd rather take longer for it to wear off than feel that in the middle of a procedure. I was a bit miffed since I told them my needs multiple times. I mentioned I could feel something uncomfortable as they were propping me before the endodontist got started and the assistants made it sound like it was normal to feel it because of the type of tool they were using. It obviously wasn't because I then had the jolt of pain during the actual procedure. If I have to come back at some point, I'd advocate more forcefully for myself in that regard. But again, that was my only problem. They were very professional, kind, and didn't mind me bringing my weighted blanket or wearing my headphones the whole time. The end result was good according to my dentist. So I'd still recommend them.

You guys...picture me super nervous because I had to get my first root canal this morning and I DID…read moreNOT want to go to this appointment! Now that it's over I fell like a goober for how scared I was this morning. I'm a scaredy cat when it comes to the dentist...going to the endodontist would be a nightmare. Let me tell you, getting a root canal is not bad at all! Or maybe it's Dr. Ramsey and Annie! They brought me in and took great care of me. I was in and out in an hour and most of that was X-rays because Dr. Ramsey wanted to make sure the packing was perfect. I hardly felt a thing! Even now that I'm not numb anymore, I don't have any pain! None. I've always heard horror stories about root canals. Mine was a piece of cake. Seriously, I've had fillings that were worse. I cannot recommend Dr Ramsey enough!

Waited for over an hour in the waiting room beyond my appointment time, while no one spoke to me…read moreabout the delay or to apologize or offer to reschedule. When I told the receptionist I was leaving, they immediately took me to the exam room! But after waiting another 15 minutes there, I actually did get up and leave. Looking for a new referral now!

Dr. Saloum and Jonathan provided the best dental experience I have ever had. I did not sleep Friday…read morenight from the pain of an infection and they were kind enough to let me swing by on a Saturday morning for what I thought was just a pain-relieving prescription until I could schedule a root canal. Upon seeing my state of distress they were compassionate, stayed late and performed the procedure same day. I appreciate their kindness and professionalism and couldn't recommend Eastside Endodontics more!