Wakefield Co-operative Bank in Lynnfield is a shining example of a top-notch local bank. Their…read moreproducts are competitive, but most of all, the people who work there are kind and competent. I can't count the number of times that Sam, the manager, has helped me out. She is always available for a sit-down or phone conversation, and she always is able to resolve my questions. A loud shout-out to Sam and the Wakefield Co-operative!

From the owner: Reading Cooperative Bank was established shortly after the end of the first decade of cooperative…read morebanking in the Commonwealth. As Massachusetts focused on gaining rights and freedoms for all of its residents, the banking system began to follow suit. At that time, the mission of Reading Cooperative Bank was to enable the "workingman" to purchase a home. That original commitment to the "working man and woman" remains true today. Customers continue to choose Reading Cooperative as their bank for home mortgages, home improvement loans, commercial loans, and other products and services that help them achieve their goals and improve the quality of their lives. Mortgages continue to be the backbone of the bank, weathering widely divergent interest rate fluctuations, recessions, inflation, and economic boom. And, unlike many institutions, mortgages are serviced by Reading Cooperative Bank and not by third parties.

Capital One customer service is the lowest rated credit card company in the banking industry. You…read moreare on hold for up to twenty five minutes (25 ) , They refuse to let you talk to a Supervisor and they are extremely unresponsive.

I wish I could give a ZERO star to Chase Bank. It is not this branch but the entire organization…read more They don't care about you nor want your business. I opened an account with them thinking that it would be great to have the services of a large bank but it has been nothing but problems. If you want a big bank that wants your business then go to Capital One!

I had an issue with one of my accounts. The teller I spoke with told me what I needed to do to…read moreresolve it. Shortly after leaving I got a call from Laura (Branch Manager) Laura advised she was looking into problem. The next day Laura called with resolution and was forwarding paperwork. All interactions with staff have been positive.

Greg Allen was most helpful! he answered my questions and met my needs, thank you!read more

From the owner: Metro Credit Union is the largest state-chartered credit union in Massachusetts, with over $3.4…read morebillion in assets. Metro provides a full range of financial products like checking accounts, savings accounts, personal loans, mortgages, vehicle loans, commercial loans, retirement planning, and more. Metro serves more than 220,000 members in MA and NH, as well as employees of over 1,200 companies through its Metro@work program. Founded in 1926, Metro operates branch offices in Boston, Dorchester, West Roxbury, Burlington, Chelsea, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, and Tewksbury. Our Reading location offers an ATM, coin counting machine, drive-thru teller, and notary services.

Brian Grilo is very knowledgeable and passionate about his industry and it really reflects in the…read morework he provides to his clients. Brian is a take-charge person who always gets the job done right -the first time. He is very attentive, listens to his customers' needs and wants, and seeks the solutions before being provided the problem. He is a very dedicated and trustworthy person whom anyone would be lucky to work with.

From the owner: Santander Bank is a direct lender, we offer residential mortgage which include, Mass Housing…read morePartnership, Conventional, Jumbo, VA FHA, first time home buyers, refinance, cash out, equity lines, home improvement loans, fixed rate, and adjustable rate mortgages.

I am the treasurer of a small nonprofit located in Saugus. For many years we had both a checking…read moreand a savings account at Salem Five. The savings account was money set aside for a future use and there were no transactions in that account for several years. Without informing us, Salem Five sent this money to the state's unclaimed properties division. After I was notified by the state that they had received this money from Salem Five, I went to the branch and was told that they have a policy that any funds with no activity for three years was sent to unclaimed properties. They said it was all part of a computer algorithm and they had nothing to do with it at the branch. The fact that we had an active checking account at the same bank should have told them that this was not an abandoned account. Salem Five had our correct contact information on file yet failed to warn us that they were taking this action. This is banking malpractice in my mind - reckless disregard for their customers' funds. We are closing our remaining account and moving the funds to another bank. Don't trust your money with them!

This branch is one of the best branches I have ever been to. The staff is very friendly. Always…read morewilling to go the extra mile if possible.Received Excellent customer service from Mrs. Dorjana Dhima, business solution advisor. Dorjana was very helpful, kind, and patient--a great asset to BOA. Everything was taken care of smoothly from the start. The car loan was approved successfully, and I was taken care of without an appointment. I recommend seeing Dorjana Dhima for any business inquiry! Overall, it was a great experience. Thank you so much for your help!

By far the best BoA service at this location! Had a recent visit in need a notary services. It was…read moreapproaching closing time and I did not have an appointment. The notary was helping another customer so I waited in the lobby after being greeted by another employee. I was taken care of quickly and with such pleasant service by Lori, she was so incredibly friendly, efficient and polite. This is not the closest location to my home but it is the only one I'll be using for in person services from now on.

I visited the BofA on Rt 114 in Peabody to make a deposit into my daughter's account. I was told…read morethat because I didn't have an account with them, they could not accept a CASH deposit. The potential for 'Money Laundering' was the explanation I was given. I could see if it was a suspicious (large) deposit, but $340. Maybe BofA should revisit their policy. They didn't even try to cross-sell me an account - which they had the perfect opportunity to. Awful service! Can you say "inconvenient?" Stick with a smaller regional or community bank if you want better service.

If I could give this place 0 stars I would. I scheduled an appointment for a specific service which…read moreI told the associate when scheduling. I arrive to the bank in the middle of my work day to be placed with an associate who can't even help me and tells me I need to make another appointment. When scheduling my appt I told them the purpose, so why would I need to schedule another appointment? This individual kept taking my personal documents onto the bank floor to "show their manager". No personal documentation of this nature should be floating around in this manner. Another unprofessional aspect of this interaction; I received a call confirming my appt 3 minutes before the appt. Why would you not call a day in advance or what was the point of that since I was already about to be there? Lastly, the associate continuously spoke down to me referring to me as "honey". I work in banking myself and I would never speak to a client or handle any sort of transaction in this manner. Safe to say my money will never see Bank of America again. Do yourself a favor and avoid this bank if you are looking for a professional and seamless banking experience.