I paid Eastern Lawn and Landscape nearly $8,000 for artificial turf installation in my backyard. What I received in return was not only substandard work but a project so poorly executed it borders on gross negligence.
The installed turf is uneven, with large, hardened bumps across the surface that make it uncomfortable and even hazardous to walk on--rendering the space unusable for its intended purpose. Rather than using uniform, properly sized turf sections, the installers patched together irregular scraps. The result: highly visible, misaligned seams that clearly lack professional craftsmanship. Additionally, no infill was applied to the turf blades, a critical step in proper installation that was either overlooked or willfully ignored.
The issues extend beyond poor installation. The crew left a rust stain on my natural lawn from their equipment--never acknowledged, never addressed. Many portions of the turf were not properly secured, and the entire site now resembles a haphazard, incomplete construction zone rather than a finished, functional lawn.
Despite being told the project would take one week, the timeline stretched into several months with little to no communication or urgency from Liam. This lack of professionalism, accountability, and basic project management is inexcusable.
Multiple independent contractors--each with years of experience in turf installation--have inspected the site and unanimously described the work as among the worst they've encountered. The damage is so extensive that remediation would require a complete tear-out and replacement--an expense I am no longer financially able to cover due to the amount already paid.
I attempted to contact Liam, the owner of Eastern Lawn and Landscape, to provide an opportunity to address and remedy the situation. My outreach was ignored.
This isn't just poor workmanship--it's a clear breach of contract, a failure to deliver services paid for in good faith, and a complete disregard for professional standards and customer care.
If you value your property, your finances, and your peace of mind, I urge you in the strongest possible terms: do not hire this company. read more