Purchased a Van the end of December 2026. Paid for a spare key still don't have it. We have others issues that were supposed to be repaired they are still not repaired. It took for ever to get our paperwork. Every time you call the manager has been replaced. Our salesman is no longer there.Their customer service and follow through needs a lot to be desired. Would never purchase another vehicle from them. read more

I had applied online and was told I was preapproved, knowing how gross car dealerships usually are I was hesitant to come by, I told Jeffrey I had no down payment, bad credit and he assured me I just needed my paystub and my ID, so I took an Uber and wasted three hours of my life, was told to fill out a survey when we weren't even halfway done, and then told there was nothing that they could do. Stop scamming people you're gross.!!! get a life, and give me $30 back for wasting my time in your shitty establishment read more

I should have checked out the reviews before going, would have saved me a lot of time. I made an appointment to see a car in Woodbridge, only to get there the next morning to find they had moved the car overnight to Maryland. I drove out there the following day. The cars all have a "Certified Pre-Owned" sticker on them even though they are sold as is. They wouldn't let me take the car to an independent mechanic for a pre-purchase inspection, but offered to pull the Maryland service inspection records for me, which I agreed to. Nope turns out they couldn't do that either, it would take over 24 hrs. They offered to let me take it to a mechanic of their choosing for an inspection, which they would pay for out of the kindness of their hearts. Highly suspect. As we were working through all of that, they broke down the numbers on the car I was looking at, trying to sell me all kinds of add-ons. When I said I didn't want any add-ons, they said they couldn't sell me the car without add-ons. Period. I walked out. Some very shady tactics going on here that could cost people a lot of money. Be warned. read more

If I could give this dealership negative numbers I would. This is my second vehicle from Eastern's and I returned because of the previously reasonable experience (after all, they are used cars). Regrettably, this time it was horrible. First, I told the salesman several times that I did not want any additional warranty outside of what was included in the price. He added it anyway which cost me an additional $1,200. They refused to remove the charge but instead indicated that they would cancel the deal and charge me for mileage on the vehicle. Ridiculous. Next, despite it being "certified" I have had 3 recurring issues for which they have refused to accommodate. Finally, I have discovered multiple areas that were repainted along with at least one area that had bodywork performed while the CarFax report indicated no damages. I am proceeding with CarFAX for satisfaction on this situation. I have lots of photos. Finally, I was called and asked to pick up my license plates after letting them know to send them to me. It's been a week, I made several attempts at contact, and I still have had no response read more

Wonderful! Dealing with an ordeal of a stolen car and looking for a new one was beyond stressful . The excellent and comprehensive care started from the web site has great features to guide you and help you make an educated decisions. After looking into financing a concierge reached out expeditiously. I was able to send needed documents ahead of scheduled test drive . Soon as I walked in I was greeted by Jonathan who collected my needed information . Was very nice and efficient . While Jonathan worked his magic with banks Brynna helped me look at additional options. NO PRESSURE !!!!! Lisa in the financial office was very efficient and walked me through my final paperwork phase . It was a great experience . The entire team Jonathan, Brynna , Issa, and Lisa really made me feel comfortable with my purchase . read more

4.9 (671) Easterns Automotive https://www.easterns.com Easterns Automotive Group Easterns Automotive Group BBB Business Review. 0. 5 Star Reviews and Counting ... Glen Burnie. 8059 Veterans Hwy Millersville, MD 21108 (240) 200-5256 Glen Burnie, MD Temple Hills, Maryland Laurel, Maryland Alexandria, Virginia Baltimore, Maryland Hyattsville, Maryland Why Choose Easterns? Better Business Bureau https://www.bbb.org ' profile ' c... Easterns Automotive Group | Complaints | Better Business Bureau® Profile View customer complaints of Easterns Automotive Group, BBB helps resolve disputes with the services or products a business provides. People also search for Easterns automotive group millersville reviews yelp Eastern Motors inventory Eastern Motors locations Eastern Motors reviews Eastern Motors Maryland used car dealerships glen burnie, md Yelp https://m.yelp.com ' biz ' easterns... EASTERNS AUTOMOTIVE GROUP - Updated June 2024 - 18 Photos Recommended Reviews - Easterns Automotive Group ; 8059 Veterans Hwy. Millersville, MD 21108 ; (240) 200-5256 ; Visit Website. https://www.easterns.com ; More Info. 3.4 (8) (240) 200-5256 Pissed Consumer https://eastern-motors.pissedconsumer.com ' ... 108 Eastern Motors Reviews | easterns.com @ PissedConsumer Eastern Motors has 108 reviews (average rating 2.1). Consumers say: Cash down payment was never returned!, Lackof Professionalism. 2.1 (56) (877) 927-5004 Better Business Bureau https://www.bbb.org ' profile ' ea... Easterns Automotive Group | Better Business Bureau® Profile BBB accredited since 7/31/2015. Used Car Dealers in Millersville, MD. See BBB rating, reviews, complaints, get a quote & more. Yelp https://m.yelp.com ' biz ' easterns... EASTERNS AUTOMOTIVE GROUP - Updated June 2024 57 reviews and 38 photos of EASTERNS AUTOMOTIVE GROUP "This is the 7th car I've purchased and I had the best car buying experience I have ever had in my ... 3.6 (57) KBB https://www.kbb.com ' dealers ' e... Easterns Automotive Group of Glen Burnie in Millersville, MD View KBB ratings and reviews for Easterns Automotive Group of Glen Burnie. See hours, photos, sales department info and more. 5.0 (1,976) · Get free price quote Reddit · r/frederickmd 40+ comments · 5 months ago Dealerships recommendations : r/frederickmd I found a car I'm interested in but I don't know much about the dealership. It's Eastern Automotive group. It has decent Google reviews. Has ... CarGurus.com https://www.cargurus.com ' Cars Easterns Automotive Group of Glen Burnie - Millersville, MD Sales team was professional and really nice . The took 2 hours to be delivered to the dealership. I understand the 2 hours but they told me it was going to take ... 4.5 (2) Facebook · Easterns Automotive Group 80+ followers Easterns Automotive Group | Millersville MD Page · Automotive Consultant · easterns.com/locations/glen-burnie-maryland-dealership · Rating · 4.8 (99 Reviews) · Pinned post. 4.8 (79) Indeed https://www.indeed.com ' cmp ' r... Working at Easterns Automotive Group: 41 Reviews Working at Easterns Automotive Group: 41 Reviews · Overall rating · Great co workers and supportive management · Indeed Featured review · Nice place · Jobs at ... 3.8 (43) Roadtrippers https://maps.roadtrippers.com ' ea... Easterns Automotive Group, Millersville - MD Top Reviews ; Elissa E. · April 10, 2019 ; Sonai R. · July 07, 2023 ; Earl L. · December 15, 2022. Yasmine Springs 5 reviews If I could give this place 0 stars I would!!! BUYER BEWARE THIS PLACE IS SELLING LEMONS!!! The person you talk to over the phone does not work in the location! They will take your money give you a lemon and refuse to give you your money back. They gave me a car although no deal had went through and the car broke down a day later when I was taking my mom to dialysis. The unprofessional and cold hearted manager Guy Lewis did not send a tow to come get the car or offered to have a Uber or lyft take my mom to her dialysis treatment. We had to wait 2 hours to get a tow that was out of pocket and my mom missed her treatment. Guy Lewis only cared about that.raggedy car which was a 2018 infiniti qx 30. Although no deal went through and Guy had someone to get the car AFTER I HAD IT PAID TO TAKE IT BACK TO MY HOUSE! THEY HAVE NOT GIVEN ME BACK MY $500 DOLLAR I DEPOSITED ALTHOUGH THEY HAVE THE CAR BACK. GUY LEWIS NEEDS TO BE FIRED HE LIED AND THIS PLACE WILL DO WHATVER THEY CAN TO GET CUSTOMERS IN THE BUIDLING AND THEY ARE SELLING LEMONS TO PEOPLE. THEY ARE PREYING ON THOSE WITH CREDIT ISSUES. DO NOT BUY ANTHING FROM EASTERNS. I STILL HAVE NOT RECIEVED MY MONEY AND THEY OWE ME AN ADDITIONAL $350 OF EXPENSES I INCURRED DUE TO THEIR NEGLIGENCE. I DONT EVEN WANT TO TALK ABOUT WHAT THEY OWE MY MOM FOR HER MISSING HER LIFE SAVING DIALYSIS TREATMENT!! RUN FROM THIS PLACE!!!! GUY LEWIS IS A DEVIL AND THAT FINANCE MANAGER !!!! THEY ARE TAKING PEOPLES MONEY!!! THIS PLACE IS ABSOLUTELY THE WORST PLACE TO PURCHASE A VEHICLE. THEY ARENT HELPING PEOPLE THEY ARE PREYIN read more

We attempted to purchase a Ram Big Horn. Earnest the salesperson was very quick to get us in to look at truck but once we were there he just left us to sit at his desk while he worked 2 other deals. He called us a few weeks later when we decided not to buy it & he wanted to refund us $1000- down payment that we NEVER gave him. Extremely unprofessional dealership BE SMART go somewhere else... read more

Trent Stevens was my Sales Representative and he did and Excellent Job highly recommend him.

I just arrived home from work (45 miles in traffic).The dealership called almost 2 weeks after "purchasing" my vehicle to return to the dealership. Then threatened to be charged $50 a day and 20 cent per mile if i don't come in. The reason was due to the financial institution not allowing a 2nd car loan and Eastern have not been paid. Easterns "thought" my 1st loan was a total loss. Not sure how when I explained my entire situation. Also a total loss would require a letter from the insurance or bank. Which makes this even more ridiculous. Made it seem like it was my fault. I don't work for them or the financial institution. Clearly i cannot solidify my own loan. I shouldn't have been able to leave the lot. Per my original post I thought my car search was complete. This is extremely Unprofessional, Confusing, Inconveniencing and Scapegoated. Dealers loves a sale at the end of the year and i needed a vehicle but this isn't right. read more

Excellent service all around. From the moment Rico stepped out and started talking to us, he was nothing but helpful and honest. He listened to our whole speel of how we had no idea what kind of truck we wanted and sat with us trying to narrow it down based off of our needs. He made sure not to pressure us towards anything at any time and gave us the appropriate alone time to discuss what we were thinking. We left after looking at a couple, still not know what to do, but having one in mind. When we called him to see if he would be available to do a test drive on it within the next hour, he was immediately up for it. Through the whole process from start to purchase, he was helpful, encouraging and completely understanding of our toddler. Highly recommend this dealer, unbeatable prices, seriously. High recommend Rico, amazing salesman! read more

I came in with "defeated" written all over my face after a morning of bait and switch and lack luster service from other dealerships. My mother and I worked with Nashon Forde who was awesome. Very personable, knowledgeable, and kind. I wasn't forced into a car by any means. In fact Nashon and his team got me the car which was at the top of my list of vehicles for a great price/payment. Thank you Nashon and the Millersville team, you've made my Christmas read more

When I walked in I was greeted by friendly warm smiles, they were eager to help me felt like a celebrity lol the office was clean brand new everyone in the place seemed nice was offered donuts and drinks. I have been riding by this place I happen to glance over one day since my truck was giving me shit so I took a day off of work to grab a new 2017 ! The process was not that bad of course they check your credit had 5 or 6 inquiries ( I didn't like that ) but I needed a ride they walked me through everything and worked with me on a down payment which was nice! I was able to test drive a few vehicles they have a lot in stock if they don't have it at that location they will have it delivered to you within the hour . As many places I bought cars and trucks from this was the most professional, fast place ! I highly recommend Easterns, they will work with you and very professional! I named my ride ' Hassan' read more

Giving it one star was generous. Payed car off in a year. Applied for a GAP insurance refund 2.5 months later no refund. Recommend buying somewhere else. Been hung up on several times twice today by the manager at the Millersville location. He did call me back. Been giving the runaround. read more

Easterns is the absolute WORST dealership to ever deal with or buy from! I have had nothing but issues since i purchased my vehicle 2yrs ago! My vehicle was conveniently missing for 48hrs! They tried to tell me is was at the dealer being fixed. I called the dealer and the dealer did not have it or even an appt for it. They did a search via VIN. The loaner was junk! Transmission was slipping had very minimal transmission fluid! Nothing was ever fixed on my vehicle! The paint, defects, i was ordered all weather mats (2yrs later i still do not have). They sold me an extended warranty when my vehicle was covered under the factory warranty (currently it's still cover).They would not refund my money or even extend my warranty. Easterns does not care about anyone but themselves! The customer service from management and corporate is a complete joke. Once they have your money their complete attitudes changed...they don't care, blah blah blah and they try to tell and convince you that it will "taken care of." Just to get you out of their face or off the phone. STAY AWAY FROM EASTERNS! Easterns is shady! If i could rate them ZERO i would! Please share this info with any and everyone! Andrew our salesman tried to help as much as he could at his level. Just sorry he works for easterns! read more

If i could rate 0 stars I would. Was told a vehicle was moved from VA to the Millersville MD location on Saturday evening. Told the sales person i'd be there at 11:00 am on Sunday right when they open to check out the vehicle. Drive 45 min to the dealership only to be told by the manager that the car isn't on the lot. Bait and switch slimy dealership tactics. Beware. read more