Extremely disappointed with the service from this dodgy dealership. Sold a dud. When contacted about problems which were under warranty I was told they weren't covered. Now they have been rectified by an independent garage since the dealership wanted nothing to do with me or my car. Another problem has just arisen and I've called to get it sorted which I've been told my warranty doesn't cover. Due to being told I wouldn't be able to test drive it because it wasn't taxed or mot'd, I was told that the warranty for engine problems would be extended to a year however the dealership have now gone back on their word to which I have multiple witnesses to, however that fact was laughed at as they are my partner and his sister, because they would "obviously corroborate" what I'm saying their word means nothing to this company apparently. I was accused of simply not wanting the car which couldn't be further from the truth as I have always wanted a mini and this is my first car. Having called myself to see if anything could be done the woman I spoke with had a horrible attitude and hung the phone up on me after saying if I came to the dealership to work out an agreement to fix the issues I'm having the police would be called. As there was a complete lack of willingness to accept any form of blame or fault on their part my mother called as she is more experienced with dealing with motoring issues. My mother was given the same disgusting attitude by the woman on the phone also. This situation with my car has left me extremely out of pocket & has started to affected my mental health & wellbeing.
I encourage anyone looking to purchase from this dealership to seriously reconsider and look at buying a car from another dealership unless you want to be bombarded with motoring problems & deal with a company with substandard customer service issues. read more