The store is well organized and clean. The staff greet you at the door and are happy to assist you…read moreas soon as you enter. The atmosphere is warm, friendly, clean, and professional. The selection was wide and there was a lot of options to choose from. I got a good discount and the value of my items went down as a member.

I normally don't leave negative reviews, but this experience has genuinely left me feeling…read morefrustrated and ignored. I scheduled a TV delivery and installation and was really looking forward to getting everything set up, but what should have been simple turned into a week of no-shows, missed calls, and broken promises. I never received the confirmation call I was promised. The next day I was told I'd be contacted again -- no call. My appointment was rescheduled for Sunday morning, but no one ever arrived. I kept being told I'd get callbacks within an hour or within 24 hours, but none of them ever happened. I even visited the store twice hoping to finally get answers. Each time I was reassured that the issue was "expedited," yet no one followed up. I spent more than an hour on hold with customer service, and the escalation calls disconnected before I could even get a case number. It honestly felt like no department was taking responsibility or even noticing how much time I was losing. What's most disappointing is how disheartening the whole process has been. I tried to be patient and understanding, but it's hard not to feel overlooked when you keep doing everything right and still receive no help or communication. I truly hope Best Buy improves their delivery and communication process. No customer should feel this ignored or stuck chasing down answers for something they paid for in good faith.

My wife's laptop was doing strange things. Like shutting down mid zoom call and no matter what we…read moretried, it kept happening. Next step, find a repair place. I turned to Yelp Bob was the first to respond. He was willing to come to us, but our dog (see other Eric reviews) is a barrier to anyone visiting. Any way, we went to Bob. He found the issue (a faulty drive and messed up drivers) cleaned the junk, reloaded the new drive, and got us a year of MalwareBytes. So far, after a week, no more issues. Quick response, good value, would recommend.

Great service on MacBook Pro. Apple didn't want to service it Bob did what was needed to get it…read morerunning again.

I had Danielle look at my non-windows 11 laptops (8 years old or so) to determine which computer…read morecould be easily up graded to windows 10 to enable me to do power point presentations without spending a fortune on a new system. She did her assessment quickly and got back to me the next day. Within a day or so she had completed her work at a very fair price. The big box guys would not talk about upgrading unless it was going to windows 11and my machines were just too old. The system now works great. I would highly recommend her for computer evaluations and modifications.

Danielle is the professional tech expert I needed to clean up my computer and antivirus software…read moreissues. She is amazing! She is professional, friendly, and an outstanding communicator. First she listens to your concerns, then offers viable solutions and explains clearly and concisely the plan needed to clean things up. Her follow through is impeccable. Danielle cleaned up my computer and iPhone while coaching me on how to safely use the internet for shopping and banking. She installed a program that protects the user, a program which I didn't know existed or realized I needed. She then walked me through step by step how to use the updates making sure I understood how to use them. This was a most positive experience! Call her. You'll be glad you did.

Noah was fantastic. Brought the phone in and 2 hours later it was done!…read more He was very helpful

I registered online to bring my laptop in for a keyboard repair and received a text message…read moreconfirming that they expected me to bring it in today. When I arrived, a guy wearing pajamas was putting a hand written sign on the door saying that they were closed...then he locked the door. Another unhappy would-be customer told me that he'd been told that all of their employee quit this morning. So that level of professionalism kind of speaks for itself, and I'll obviously be taking my business elsewhere.

I ordered a banner from here and never got to use it because the grommets ripped out as soon as we…read moretried to put a zip tie around it. We went back to the store and was told to come back when the manager was there. We went back two more times, and called two more times, and nothing was ever done. No reprint, no refund, nothing. We paid $55 for a banner that we just threw in the trash. I printed the same banner with Walgreens that was higher quality, and also $20 cheaper!

Rude management and cluless workers who don't know their store. Prices are outrageous! They will…read morethrow out a decent sale to get people in the store. They regularly offer 100% free batteries via point rebates. Overpay for batteries and get your money back in rewards if you happen to have an account. I went to buy gift cards to get credit card bonuses. The manager said I could only make 1 purchase. He claimed it was corporate policy and he would get fired. I wanted to make 3 100 dollar purchases on 3 separate cards. He said I could make 1 300 purchase, but not 3 100 purchases. I said i know you are afraid of stolen credit cards, but i am not making 5000 purchases, and the cards match my drivers license." His name was Nate. I couldn't find the policy on their website so called Customer Service. She couldn't find it and checked with supervisors. They said there is no policy. This store has limited inventory. Go to Staples.

Midwest is is my go to repair center. They are an honest customer centric company. Highly…read moreencourage you to try Midwest for any computer needs.

Honestly, I couldn't say enough about these guys. Forget the Geek Squad and all those other high…read morepriced repair guys. Midwest Protech is the place to go, hands down. I drive to them from Blue Ash. I have family who drives to them from Batavia. It's well worth the trip! You won't find a better experience for computer repair. They are honest and up front. They won't recommend anything you don't need. They had my laptop for almost 2 weeks cleaning out viruses and other issues. I was worried to death what kind of repair bill I'd have. I couldn't believe the price I paid. I would never consider taking my computers anywhere else. Instead of going on and on gushing, I'll shut up now and hope that you find out for yourself how good these guys are.

I ordered a banner from here and never got to use it because the grommets ripped out as soon as we…read moretried to put a zip tie around it. We went back to the store and was told to come back when the manager was there. We went back two more times, and called two more times, and nothing was ever done. No reprint, no refund, nothing. We paid $55 for a banner that we just threw in the trash. I printed the same banner with Walgreens that was higher quality, and also $20 cheaper!

This place is a paradise on this planet. I've never been to such an outstanding location in all my…read moredays of living. I come here every Friday night just to see the wonderful people that work here. They are always so friendly and knowledgeable. Sometimes I even take my lunch breaks from just to come and shop here. I love Office Depot as much as I love my wife and kids if not more.