Poor communication about prescriptions. Tried calling and waiting multiple days and ​multiple times…read morebut didn't get a call back until it was the end of the week and I was being scolded for calling.

Not a new building so rooms are small but they do a good job of socially distancing the waiting…read morerooms. Very easy to get lost and the several connected buildings are not well signed so you may have to walk a ways to get to the suite you want. Ask for help early!

I had my left hip replacement done 4 years ago by Dr. Bechtel and had a great experience! Minimal…read morepain , and I was walking without walker or cane in a week. He was personable and very caring. Unfortunately we moved from the area and I recently had my right hip done where we live now. It was a mediocre experience at best. Much more initial pain and I literally saw the doctor for 30 seconds on the day of surgery. If I have to have my knees done I will make the 2 hour drive to see Dr. Bechtel for sure!!

Best of the best. No complaints whatsoever. Did my hip replacement. I am totally happy.read more

The physicians, if you can get in to see one, are terrific. However, the University Hospital system…read morehas turned out to be bureaucracy at its worst. First, their front desk staff are rude and overzealous. If you are ill, you can be expected to wait 2 months for the next available appointment or go to an urgent care, when your physician might have squeezed you in. The scheduling only seems to allow for well-patient visits. This may be because UH requires that each visit last only for 15 minutes, putting pressure on physicians to be caring, accurate, and able to diagnose and treat every single thing in 15 minutes. This is not the fault of the practitioners, but rather the system. And is reflected in UH's low abysmal ratings. But really, the front desk staff is reliably awful at this location.

They are always quick to respond and very sweet! I have a lot of health conditions and they help me…read morewonderfully!

I was just there this morning. It was quick (other than the hour I had to wait which is normal and…read morecustomary for the liquid I had to drink, which is required to settle in for the imaging scan) I was done in ten minutes, tops. I highly recommend them as they are courteous and professional.

Worst place ever to go for imaging. I highly do NOT recommend this place. The receptionist was rude…read moreto anyone who walked in, she was yelling at patients on the phone and everyone in the waiting room had to listen to her be rude to others in the office/on the phone. Unprofessional. In addition, the wait time to get an X-ray was an hour when there were only two others waiting to get an X-ray and I was there before them. Unbelievable experience and will not ever come back here.

Great people. Friendly and efficient. Made a dental surgery comfortable and helped to calm my…read morenerves. Great care and also follow up. Would recommend to others

If you are very comfortable and excited to have work done on the most tender parts of your mouth,…read morethis is the place for you. If you're nervous, confused, or at all new to any of this, as I was, they may leave you in the waiting room for an extended period of time, forget about you, then call you into a room, talk about you behind your back, poke your teeth and gums, and then send you to an insurance processor to sign paperwork so they can get paid, and get you back for (I assume) more of the same. No thank you.

I rarely leave negative reviews, but this experience honestly deserves one…read more I drove over an hour for a 3:00 PM appointment and waited until after 4:00 PM before finally being seen. When Dr. Roger Hess entered the room, instead of focusing on the appointment, he began offering explanations for his late arrival. I made it clear that the excuses were not my concern and that I wanted to move forward with the appointment professionally. What immediately stood out to me was that while I was addressing the situation, he was smiling and laughing, which came across as dismissive and unprofessional given the circumstances. Shortly after that, it became obvious he had not reviewed my referral and did not even know why I was there. At one point, he commented that he would need to read through the 10-page VA referral during the appointment itself, which confirmed he was completely unprepared. As both a veteran and a counselor, I understand healthcare offices can run behind at times. However, being over an hour late, unprepared, and unfamiliar with the reason for the visit is not acceptable--especially after a patient drives a significant distance for care. Overall, this was one of the most frustrating and unproductive medical appointments I have experienced.

uncaring, unprofessional, and rude. I was treated at their mentor office by dr. Davis and dr…read more Streem.

I was here on Monday February 9th, 2026 for a dental implant consultation. Kalyn was very efficient…read moreand polite when asking me about prior dental procedures and what medications I am taking. Dr. Jill Weber was very professional and thorough explaining the proposed treatment plan which included (2) extractions and a bone graft prior to having the dental implant procedure. The insurance person (I didn't catch her name) gave me very detailed information on what Medical Mutual would cover. My only complaint is the bathroom was very dirty especially the toilet. That won't deter me from coming back. The staff I interacted with were all very courteous. I actually live in Willowick not Timberlake.

The individual assigned to answer phone and to converse with new patients, gather information by…read moreconducting questions should at the very least be able to have certain skills such as basic professional ability to communicate and ask questions in a way that is not scattered and confusing. Perhaps a seminar in being the first contact over the phone would be beneficial. What I experienced today was insulting and degrading. I will NEVER be a patient there based on this one conversation. I was informed I would have to wait a long time for an appt there because 1. I am not a regular patient of yours and 2. I dont have dental insurance.Not to worry.your rep conveyed to me all i need to know. Thank God my next call was to a much nicer office who wants me as a patient. I will cancel the appt i made with you people today and NEVER want to hear of you again. Please destroy any info i provided to your representative I am not comfortable with your office. Marilyn Skadra

Dr. Fixler has created a practice that appears to prioritize generating income over providing…read moreevidence-based dental care. I switched to this practice due to a change in my insurance coverage, having recently had a dental exam and X-rays just six months prior. These images were provided to UHD. At my initial visit, before even receiving an exam, I was told I would need 18 bitewing X-rays to create a full-mouth panorama. As a medical physician, I questioned the necessity of this, especially given that recent X-rays were already available. When I asked whether I could opt for the standard molar bitewings instead, the hygienist became visibly frustrated. It seemed clear he was accustomed to patients questioning this practice and annoyed by it. An associate dentist then came in to explain that the full set of X-rays was necessary so she could assess my bone structure and check for oral cancer. I explained that I am a physician and that this is not the standard method for oral cancer screening. She then claimed that this was the "standard of care." When I asked her to show me the ADA guidelines to support this, she brought back a chart that applied to patients with periodontal disease or dentofacial abnormalities--neither of which apply to me. After reviewing the actual ADA guidelines myself (see screenshot from this article: https://jada.ada.org/article/S0002-8177(23)00734-1/fulltext), it's clear that requiring 18 X-rays in this context is not evidence-based. I shared this with her, and she then suggested we "dissolve the relationship" and that I seek dental care elsewhere. If you are looking for evidence-based care, compassionate professionals, and a practice that respects patient autonomy while avoiding unnecessary costs, I strongly recommend seeking care elsewhere.

I have received (2) cleanings and a crown replacement at this practice and have had all positive…read moreexperiences. The front desk staff are great. My hygienist Steve is skilled, thorough, and professional. The doctors are efficient and pleasant. And the technology they've invested in made the crown replacement a 1-hour process from start to finish. I'm a happy patient!