I have been working with Tyler for many years, first as he walked me through a refinance and now on…read morethe purchase of a home. Tyler patiently answered my questions and concerns, always quick to reply and provide a level-headed, honest perspective. Tyler is great at communicating the process of qualifying for a loan and staying in touch throughout the process. The entire Capital M team is excellent to work with and I will happily refer anyone I can to them!

If I could give Christian and his team 10 out of 5 stars, I would! As a first time home buyer, I…read morehad a lot of questions (some of them more than once) but he was always so kind and happy to walk me through everything. He made an overwhelming process seem easy and manageable. What really impressed me the most was how proactive he was in always having my best interest in mind. He genuinely took the time to find the best options and lowest rates. I am so grateful for all of the hard work and support. Christian truly made what felt impossible possible, with the smoothest home buying experience I could have imagined. I can't recommend him enough!!

Wow, I don't think five stars is enough to show how happy I am with Unitus. I've been banking with…read moreUnitus for years. I made the switch over to a CCU after I was fed up with Wellfargo charging a starving college student a $20 fee for *not* using their credit card. It was a fantastic option for a young 20something learning the ropes of financial stability, but I didn't do more than try to keep money in the bank and pay off my credit card every month. Then our 1999 beater kicked the bucket. My partner and I knew it was going to happen eventually and we would have to get some sort of car. Both of us were attracted to the idea of driving an electric car so we went into the Sellwood branch to ask for our options. We were helped by Brittany K and she was an absolute dream. Student loans can be crippling and we were really concerned we wouldn't even be approved for a loan! Brittany advocated for us all the way and we approved! If you've read this far, this is where the *above and beyond* customer service starts. We were in negotiations to buy a Nissan Leaf through an online dealer. We had a $250 hold down on the car and we're about to sign papers! After a bunch of back and forth between the dealer and Brittany, she let us know that the dealer wasn't actually able to even prove they owned the title to sell legally! She then went out of her way to find us a simmilar car with a reputable dealer Unitus trusts! We ended up loving the other car way more than the shifty dealer and my partner and I are fighting over who gets to drive it! None of this would have been possible without Brittany's help she really went to bat for us. I highly recommend Unitus to anyone who is just starting out and might not be savvy enough to negotiate predatory lending/financial situations.

Do not get a loan through these dirtbags. They are claiming…read morea lapse in insurance coverage on my auto loan. They added almost $900 to my loan for one month insurance coverage even though I submitted my insurance policy. I am doing everything I can to refinance my loan with someone else. This is how they treat their customers.

OnPoint Rewards are horrible. I used points on 2/10 between a hotel and Red Lobster gift cards…read morethat I haven't received. Got an email on 2/15 stating "We tried to reach you today, but you were unavailable. Our team received a message stating that you needed assistance with (Membership and points). If you still require assistance, please don't hesitate to give us a call back on 4806663724. Have a great day! Sejal K. CURewards Reservations" Called the number listed and spoke with Carlos who was not only condesending but unknowlegdable. Says I have to call other places to get information. I asked him what was the email refering to since I wasn't even home on 2/15 and my redeemtion was done on 2/10. He just kept repeating himself 10 times saying all they do is refer you to multiple other phone numbers for questions. He couldn't tell what the email referred to. Complete idiot

I have been a member of OnPoint from when they were known as Teachers. Over thirty years. The Oak…read moreGrove branch has treated my elderly mom with kindness. She goes there to get a little cash and talk with the ladies. It's a great community credit union.

Michael and his team helped us with our home purchase and were so helpful! Very communicative and…read moreworked with us on a fast close to get the house we really wanted.

My husband and I worked with Michael and his team to buy our first house and are so glad that we…read moredid! From the first day we met with the team, everyone was so helpful and was quick to answer our many questions. It took us some time to find the right home and get through the process. Michael continually checked in and explained everything to us as we navigated what can be a complex, frustrating, or stressful experience. However, between Michael, Justin, and Bethany, we felt so well taken care of and they helped ease much of the complexity and stress. They were always very professional, quick to respond, and very efficient. They were also very transparent with the process, made it clear when certain items were time sensitive, and helped us understand what was standard so we wouldn't worry. We'd definitely recommend Capital M to any of our friends and family and will use them in the future if we move again!

After some serious issues with Simple after a fraud dispute, I had to cancel and move all of my…read morefunds out of my account and search for a new bank. Though this is my first review, I am a serial-reviews-looker-upper! I did my research, looking for a good local credit union. Did I mention all of this happened between moves (getting kicked out due to housing increases/sells) and right before a much needed vacation? Nicole Mayar came to my rescue and set me up with an account; no questions/no qualms/no hassles like typical tellers. And I walked out with a card, ready to start my vacation happily (now)! Thanks so much to OnPoint for hiring gems like Nicole!

Only go here for simple needs. I'd go to a more caring branch if you require a modicum of effort…read more TLDR: Lost a cashiers check, manager had me wait for her lunch break and then let me know she didn't deem my reason good enough to fix it. THIS WAS MY RENT CHECK. Long story: went to this OnPoint. I used to sell cars and on point does a lot of loans in Oregon so I chose them as my secondary bank after my main bank stopped having branches in Portland. I was recently leaving town so I had my rent put into a cashiers check before I left so I knew it was safe. Unfortunately, I left it on the table, and it was thrown away during a cleanup by my roommate. I was very understanding that this was my fault when I got to on point. I was hoping they could fix it quickly but was understanding if they couldn't. My teller let me know that the general rule is that they can't look into anything until 20 days have passed, however he would schedule me with a manager to see if they could do something. I waited for 30 minutes (no expectation for time was set) while I could hear the ladies in the office behind me coming and going and talking about lunch. After the 30 minutes, I was finally seen by the manager and she let me know There was nothing she could do as it hadn't been 20 days and gave me the math on what 20 days would be as if I hadn't already done that 30 minutes ago. I (understandably) inquired as to why I waited if it was gonna be the exact same answer that the guy at the desk gave me and she let me know she was at lunch and that they actually can do something before 20 days if they deem the reason good enough and actually said that she would've done it if I had told her that my partner threw the check in the fire. I immediately let her know how absolutely disrespectful she is, to tell me that my reason wasn't good enough when I'm telling her that it is destroyed and that it is my rent check is incredible. So I drove to another onpoint and told them that the check had been destroyed and that it was my rent check and they made the right calls and had a new one cut for me in 45 minutes. They even made sure that I would promise that if I found the old one I wouldn't spend it and I would shred it., which is really ironic after a woman refused me because my check wasn't destroyed enough. These people were told that it was absolutely destroyed and they still treated it like it might pop up. Shout out to the OnPoint by Ida B Wells high school, they are completely worth the time.

Thanks to Jodi and team for leading me through this process! So many hoops to jump through all the…read moreway to closing, but she was a calming voice through the stressful times. Belay Mortgage Group works with many lenders to find the best deal for our situation. I know Jodi would do the same for any of her clients! Jodi works hard and is very easy to reach! If you're wondering if you could qualify for a home loan or refinance, I would recommend contacting Belay. She'll get you a pre-qualification letter to get started and then guide you through step-by-step! Good Luck!

I recently had the opportunity to work with Jodi on a refinance. While I couldn't get the outcome…read moreI wanted it was NOT on Jodi, it was on me. Jodi's expertise and advice were invaluable in pointing me in the right direction Putting you trust in Jodi to look out for your best interest is the smart move to make.

Had a really great experience working with Tu & his team on a home purchase earlier this year. My…read morehusband and I were not sure that we would still be able to qualify after he needed to change jobs in the middle of our approval process, but we were able to make it possible with Tu's guidance and expertise. Melody & the rest of the team were highly professional, patient and helpful throughout the process as well. Highly recommend!

liz and tu y'all are the best…read more smoothest transaction of all i have ever done this is my 6th purchase in 14 years and at least 6 refinance transactions thank you zink

So it's been a week after messaging my info to them and they STILL have not returned a call or…read moreemail. The whole " DM us" thing is BS. Responder says for me to "DM" them. Where? Here? There's no way to message you on here. More than likely a bot response and if it's a real person responding STILL a bot response. Absolutely one of the biggest garbage things I've had done. I've been with you for 7 years. And today without warning you terminate my account because I'm poor and had "too many" over drafts even though they were from a gym at the worsed time of month to be billed. And even though I not only paid my bill but the over draft fee. And you didn't even warn me. Then y'all said you were putting into a system that I was a risk and making it hard for me to join another bank or credit union. Talking to others reaffirmed what I've felt for at least a year that you all were turning into a bank underhandedly. With bank like policies etc. you're terrible and I hope others close their accounts. I'm going on every social media and give you a review. Absolutely F off. Zero stars

Worst OnPoint ever... go to a main branch. they move like snails and have the attitudes of…read moretoddlers, asked a simple question over the phone because they failed to update me multiple times or return my phone calls and then one of the lady's snapped at me... save yourself the headache. Drive up to the Hawthorne location they are more than happy to help you out!

Brent and The Palmer Team at Homebridge were a highlight of the buying process for me as a…read morefirst-time home buyer. People always talk about how buying your first home is one of the most exciting, yet stressful, experiences of your life up to that point. Due to the weight of going through that process, having a team that has your back any time, any day, is HUGE for making the process easier. When I reached out to Brent and Nicole initially, I wasn't even sure if now was the right time. But they immediately got information in my hands that made me confident to move forward, and I'm so grateful for them in helping me and my wife get into our first home. I would give bonus stars if I could, they are all so great! Look no further, this team's service is as good as it gets!

Brent and his team were superb professionals and their expertise was extremely helpful! I highly…read morerecommend!

When we bought our first home, we trusted our realtor with her recommendation of Chelsea. At the…read moretime, we obviously had no clue how a mortgage company could make something so complicated feel almost simple. After just closing on our second home, there's no doubt we'll continue to be repeat customers. Chelsea gave us her honest opinions and explained the details we didn't understand so we could be confident with our final decisions. She and Katie went above and beyond to smooth out the rough edges during the process.

Chelsea and team made a potentially stressful and overly-complex process as painless and as…read morestreamlined as possible! She helped with the purchase of our first home, and we went back to her to refinance ten years later. We have nothing but good things to say about Chelsea and her experienced team!