So the new norm in service appointments is that an AI Agent books your appointment and texts you…read morethe time.. you cannot talk to a human being about requesting a window of time or anything.. you can only text with the AI agent.. I will give the Living goods bot one try.. let's see how it goes this week..

Do not use their recommended installer, Rodney Cooper, under any circumstances. He tried to charge…read moreus $2650 to install a plug-in (no electrical work) vent hood, and vent it to the outside (it was in a cabinet on an exterior wall). There is no way it should have cost any more than $800-900. We have not had any other issues with Livingood's and bought most of our appliances through them.

Having been in the real estate development business for over 30 years, I have dealt with numerous…read moresuppliers. We began our project working with the Ferguson reps in Atlanta before our move to Beaufort, SC. That's when the wheels fell off. Plumbing fixtures were delivered without our permission and our builder had to ask that they be picked up. Ferguson's accounting and inventory system is very antiquated and finding someone who will take ownership of a problem is almost impossible. When our home was completed, Ferguson's sent emails to our builder stating that they still had an outstanding balance. OK, first of all, my wife and I paid for everything and had every invoice and receipt. Second, Ferguson's was never authorized to tie anything regarding our build to our builder's account which hadn't been used in several years because our builder doesn't like working with Ferguson's for reasons we soon found out. It took several weeks and ultimately having our attorney contact the legal department at Ferguson's headquarters in Newport News to get action. The Bluffton manager, Bill Fischer, whose team created the problem, wanted no part in identifying where the bookkeeping error was or how to fix it. The Alpharetta showroom manager, Jonathan Cameron, ended up doing all of the work when Bill wiped his hands of the mess his people created, even when numerous other Ferguson's employees told him repeatedly that he was wrong. I cannot recommend Ferguson's after this event. While they may have nice products, lot's of people do. And perhaps they understand and value the customer relationship more than the Ferguson's in Bluffton.

No one is ever available to talk to you. And i experienced that on the phone and in the building.read more

Terrible, terrible customer service. I had to drive N hour and a half round trip to get an answer…read moreI should have rein less than 5 minutes on the phone. The customer service girl was not able to answer a simple question but relied on a store script that was not relevant to the question. Tried three different times to explain the issue and she spoke it back WRONG all three times. There was a time when Best Buy was my go to. Now, it is the court of last resort.

Went to Best Buy today. Very disappointed in their 'meet anyone's price policy' I was buying a…read morewashing machine. Saw the same one (GE) at Home Depot that I was intending on purchasing at Best Buy. At Best Buy the machine $849. Home Depot is running an appliance sale depending on what you spend. On this they were offering $50 off. Though their initial price is higher at $879. I asked if Best Buy would meet the end price of $829 which would just be $20 less for Best Buy (I was also buying the pedestal.... An additional $250) they would not come down the $20 and let us walk out and lost the sale. Funny thing I was looking at a coffee maker I probably would've purchased as well. I ended up going back to Home Depot and purchased the washing machine and pedestal. I I will say that the sales help were very nice at Best Buy on the positive note. However the gentleman I was told was a manager let me leave the store over $20.

Hi Everyone, What do…read moreyou do when Home Depot in Bluffton, SC shows a quantity of 12 -3 pack toilet flappers in stock, so you order it online, pay for it online, and after you sent your wife to pick them up, and when she gets to the store, she's told they do not have them in stock? We had an outstanding experience and great customer service from Mike DeVito (no, not Danny's brother), who worked out a solution while my wife was standing at the service counter. Mike is a "get 'er done", type of guy, like I was in my business for my customers for over forty years, which I really appreciate. Customer service seems be harder and harder to come by these days but not apparently at Home Depot, as it is alive, and well! We both want to thank you Mike, because you did a great job, and are an outstanding example of why we have purchased almost all our major appliances (in six homes which we have owned), stone birch kitchen cabinets, along with hundreds fastener, screws, etc..., tons of tools, and a riding mower, to name a few, all from Home Depot. I know that a toilet flapper does not seem like an emergency, but when you've downsized from a home with four toilets to a house with two that three people have to use, it becomes extremely important because as you know, when you gotta go, you gotta go. I mean, it's not musical chairs, lol. Again, thanks Mike for doing a wonderful job of customer service and helping us. And thank you Home Depot for being smart enough to hire Mike. We will be back, because Home Depot is the place to get what you need, and get your job done, the first time!

Absolutely rude "help" tried to tell me I was wrong about the bulb I needed to replace despite…read moreshowing pictures

I recently purchased a 48" range from Billy wood Appliances. I want to start by saying that John,…read moreour sales representative, was excellent--knowledgeable, helpful, and a pleasure to work with. Unfortunately, the installation experience was extremely disappointing. When the installers arrived, they immediately said they couldn't get the range up the stairs. Fortunately, we had some of our own employees present who carried it upstairs without any issue. Once at the top of the stairs, the installers asked if we would move it into the kitchen. Since we had already paid for full installation--including delivery to its final location--we declined to take on that responsibility ourselves. The installers then used a dolly to move the range, dragging and slamming it up and down our newly refinished stairs leaving visible scratches along the way. When I pointed out the damage and asked them to stop, one of the installers responded dismissively, saying they work in many multi-million-dollar homes and "do that all the time." That response was both unprofessional and unacceptable--damage to a customer's home should never be treated so casually. Overall, while the sales experience was positive, the installation service fell far below expectations. Because of this experience, I chose to purchase the remainder of my appliances from a competing company and would not recommend Billy wood.

Excellent! BWA has numerous top quality appliance choices…read more They professionally handle the delivery plus the removal of old appliances. There's no greater option for appliances. Go to BWA one stop shopping.

The salesperson Jen was excellent She was very helpful and…read morenice, she explained everything about the sectional that we liked. We ended up buying the sectional and she was very helpful with the purchase and setting up the delivery

This is the best appliance company on the entire island. Kind, efficient, priced fairly and…read moreexcellent service.

Terrible service. Charged us $140 to come a check our our wine cooler. Said it would cost $2000 to…read morerepair!! That's more than we paid for it new! Couldn't even tell us what was wrong! Total rip-off. DO NOT USE THEM!!!!