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    Advanced Dentistry of El Paso

    Advanced Dentistry of El Paso

    1.0(1 review)
    3.9 mi

    I had a terrible experience with this dentist's office. I made an appointment for a crown. At the…read moretime I made the appointment, I made it clear that I am a disabled veteran and that I cannot spend more than 60-90 minutes in the chair. I told them I'd schedule a clean and exam at a later date. They contacted me at least seven times by text - and twice by email (maybe more) as well as at least one phone call to either confirm my existing appointment or trying to get me to move it up. I have to drive all the way from Las Cruces - plus arrange and pay for a dog sitter so I cannot just come on a moment's notice. I made it clear that I wanted to keep my current appointment. They still contacted me at least one more time by text to remind me of my appointment and at that point I just blocked their number. So I paid for a dog sitter, spent money on gas, drove in from Las Cruces, arrived at the 1:30 pm appointment at 1:15 as requested - and the place was a ghost town. Nobody around. I ring the bell and a woman comes out to tell me she'll be out in a moment. 15 minutes later she comes out as I realize she was in the back office chatting with a friend. So she verifies I have an appointment and then seems to be unsure of my insurance situation. We emailed our new insurance card to the office around the first of the year using their contact form on their website. They called me about insurance and wanted to know who we used. I told them we emailed it and they said they didn't get it. So I emailed again and to be safe texted the info to them. A read receipt shows they got both the text and the email. When I walked in this afternoon they acted like they still didn't understand what my insurance was. Very annoying to be asked over and over and over. But I gave them the card. Then the woman said I would be getting my exam and hygene first and then my crown later. Seriously? This was very disturbing because as I documented above I told them multiple times I just wanted the crown done. They said I'd have to wait until 3PM to get the crown done so that meant sitting around nearly two hours to wait for the procedure. My dog sitter had to go to her other job at 4PM so that wouldn't work. I wasted two+ hours of my time - gas for my car - the $40 dog sitter fee - all for nothing. The communication and customer service here is the worst I've received. The woman at the front desk was arguing with me as if I didn't know why I was there. I will never go back and I'd say that if you want to visit - make sure you document everything because it may end up being different when you get there. Also prepare to be texted over and over and over and over and over and over only to possibly find out that they still don't have it right. Not recommended.

    From the owner: Advanced dental care begins with a personalized approach focused on your comfort and long-term oral…read morehealth. Advanced Dentistry of El Paso provides comprehensive preventive, cosmetic, and restorative services tailored to each patient's unique needs. By combining innovative technology with compassionate, patient-centered care, the practice creates a welcoming environment where precision, confidence, and lasting smiles are the priorities at every visit.

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    Advanced Dentistry of El Paso
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    Easy Dental - pediatric_dentists - Updated August 2026

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