My first-time cleaning... loved it! Tabitha was…read moreresponsive, quote received over email, and cleaning booked within two days! Beth and Lisa were super sweet, moved quickly in tandem with a smile as if they were a family member helping to clean our house! Highly recommend giving them a try - won't be disappointed!

Have used the service in the past and was very pleased with the service. Contacted for a second…read moreclean for a move out. Immediately answered they were available, but then stopped responding to any communication. In the end they were a no show

Tasha takes a lot of pride in her work. Care and effort was put into cleaning the floors and…read morebaseboards. I was especially impressed that she thoroughly cleaned the main stair banister, getting in between all of the spindles! She even wiped down the front door, which I didn't expect at all but absolutely loved!

Worst service ever don't recommend. Worst ever didn't clean. Nty. Won't be scheduling ever.read more

Hello, my cleaner Cathy was AMAZING. I appreciate her leaving Bingo to come clean my house. 4/5…read morestars haha. Nothing to do with Cathy though. Cathy was friendly and fast and very communicative about her process. I enjoyed having her around and helping with the move in clean. Please let her know if we use this service again we would 100% want her back. I ordered a same day deep clean and they scrambled to make it happen. Great service for a move in or move out!

Quality of the clean was not up to our standards. Didn't even seem like they mopped. We received a…read moredeep clean and it was astronomical for only a 2 bed 1 bath 1.2k sqft house

Letty's team are absolute perfectionists! They are not only thorough but they clean areas that I…read moredidn't even think of cleaning, leaving my house sparkling and fresh. I look forward to their arrival. The prices are a great value (I've had Letty's team do deep cleaning and routine maintenance cleaning). Letty's cleaning services are a wonderful support for busy people without enough time to clean, people getting older or living with physical limitations and simply the best for anyone who wants their home to shine! Also Letty's team are stable (not rotating staff every week), trustworthy, well vetted and very professional.

They do a fantastic job! I have used a few house cleaning companies over the years, and Letty is…read morethe best. I feel other cleaning services always leave a couple of spots or areas lacking. Letty takes a lot of pride in her work and gets EVERYWHERE. I am always more than satisfied!!

I ordered a Move Out Package which turnd out to be called the Vow Package for Bride and Broom. I…read morehad moved out so no furniture was in the house. I had preswept the bedroom floors because a rug company was coming to steam clean them. I also had mopped the kitchen floor a few days prior because of the mud the dog drug in. I stayed until the bathroom was cleaned as I had to return to work. When I went back the next day I noticed the laundry room, blinds and windows were not cleaned. I also noticed the brand new, still in their package, sink strainers I was going to install after the maid was done, we're gone. I sent photos and also asked if they could tell me what the maid did with the strainers and instead of an apology or a we will return to finish the job I got a lecture of how it took 12 hours to clean my house. Now mind you, this is a home that is 1032 sq ft. Very small house with no furniture in it. The dirtiest part of the house was the bathroom and she cleaned that while I was there and did so in about an hour. The refrigerator was the second bad thing, but shouldn't have taken an hour to clean, so how did it take a professional maid 12 hours to clean my house? I was talked down to by the person on the other end. I was not at all mad or nasty to her, I just wanted the job done and my strainers. What I got was gaslight by the person who answered the phone. Scolding me as if it was my fault the job was not finished. I'm handicapped, so yes the bathroom was not precleaned. I can't bend or kneel to clean. If I could I certainly would not have needed to hire a maid service. I paid $340 for this package. I really didn't think that was a bad price until I saw the service I received. If your expectation is a professional service, this is not the maid service for you.

DO NOT BOOK!!! If you do, DO NOT PREPAY. I'm currently out $155 for clean(s) that never happened +…read more$100 credit for poor cleaning the first time. See below for full details. Here's my full experience trying to use Bride and Broom this spring/summer. I reached out in May for a move out clean in a rental studio as well as a deep clean for my place. The clean was initially booked for 9am. The cleaner (Taylor) showed up at 11am to do two deep cleans. She told us we were our third house for the day. She on the 450sq ft studio for 4 hours and it was relatively well done. The small closets weren't opened and swept or vacuumed and there was supposed to be a fridge and oven cleaning as well that I paid for but didn't happen. Fine, no big deal. After a short break, she moved onto our space to start the deep clean on ~1400sq ft after 4pm. After 7pm she finished the upstairs but hadn't even started the downstairs yet. She was clearly exhausted and cut a LOT of corners on the downstairs - basically just vacuumed and moped and left at almost 9pm. She overall did a subpar job. I genuinely chalked it up to her being exhausted. I didn't plan to say anything and was just going to move on with life (and wish now I had). Since I had previously mentioned I was interested in biweekly cleans, Felicia reached out on 5/29 (after the clean) and I ended up sharing my experience. She was understanding, confirmed what's included on different cleans, and offered me a $100 credit off future cleans. She also shared her June specials. Given her accommodations, I felt comfortable moving forward. She'd shown up when I prepaid previously so went ahead with 2 prepaid maintenance cleans which was $155, including the $100 credit, Zelle sent same day. We scheduled for 6/10 and 6/24. On 6/9 she rescheduled for 6/18. On 6/18, she rescheduled for 6/24 and offered a free fridge cleaning. On 6/23 she rescheduled for 6/25. I accommodated and made it clear I did not want to reschedule further. Sure enough, 6/25 morning of the rescheduled date, her cleaner couldn't come and OFFERED ME A REFUND. She also offered me free cleans, which I declined. Said she'd send me the refund after the end of day and ghosted me. She hasn't responded to me via text, Facebook, email, anything. I requested refund via Zelle - nothing. So now I'm out $255 and forced to find a new cleaner. Book at your own risk.

I have been using Carla's Services for a couple of years with the service of painting and…read morecleaning.Carla has been doing a good job over this past years.We really enjoy Carla's cleaning.She does her best to leave everything spotless. Carla has many helpers,her helpers and her try there best to not leave any damages. Carla and her helpers do a wonderful job leaving everything where it is. Carla does many things many other cleaning companies don't. If Carla sees something that's too dirty she try's her best to leave it spotless.If something at your house has a huge stained Carla can try to take it away. Carla's services is really good.Carla and her helpers and all kinda and honest. If they make any damages she tells the clients. If there something wrong, Carla will make sure to tell the client to check it out.After she's done cleaning our house always smells fresh. About the painting they make a quality job.The painters explain what is needed and what isn't need so the client can save money, for us there the best.

From the owner: Hello Carla's Cleaning Services is your choice for…read moreprofessional and quality home cleaning service in the Louisville area and the surrounding areas. We provide recurring service weekly/by weekly and monthly cleaning services. We offer deep cleaning,Move-in/Move-out and Offices cleaning services too… Just call us !! and we will be more than happy to help you.