Tiny room. We came with 2 regular size suitcases since we are staying in Europe 2 months. The only…read moreplace to put them is on a small desk. Also, we have a room in the basement with a " window " that looks out to another wall. To top it all off there is no elevator and the stairs are very narrow and steep. The phone is out of service. Kindly, the man gave us a second floor room, which is third floor American without an elevator. This room is designed better for our luggage, and they will bring our bags up for us. Because we are older, the stairs are difficult. I don't recommend this hotel for anyone staying more than one night.

This hotel was the highlight of me trip to London. My room was clean and ready for me when I showed…read moreup. The front desk staff was exceptionally friendly and professional. The bed was extremely comfortable and the shower was to die for. I would like to get a shower head like that in my own home. It's very near some good restaurants and easy access to the Tube/underground. I would gladly stay at this hotel again. The breakfast is served in a small separate building and it's fantastic.

I stayed here from January 16-22, and it felt like I was at home. All the staff were so helpful,…read moreand the room was very neat and clean. They also have one of the best complimentary breakfast buffets. I will definitely stay here again!

I booked a four night stay at this hotel a couple months in advance due to our reservation being in…read morepeak tourist season. Our checkin took quite too long. We arrived early and were told to wait but that they'd have a family room ready for us soon.... 3 hours later I walked up and they assigned us a room on the 7th floor. We ended up switching rooms as this room smelled moldy and the dish washer was leaking. It did have a great view of an apartment complex with a courtyard. Our new room assigned was 508. Although it was a much better room and has two windows. This family room had a better view. We were in a corner room. Unfortunately, the linen room door used by the staff next door, banged incessantly from about 6am to 9am. It was horrible!!! I did not have one good night of sleep. Also, the bathroom floor needs a deep cleaning as the grout lines were stained. Now location was great for proximity to the Underground (Earl's Court) but horrible for restaurants. We were very close to a Tesco though- which has groceries and clothes etc. we want to the hotel's included breakfast once. It was pretty good but quite busy. The staff were great and kept the food coming. Would I stay here again? No, but would I recommend for someone on a budget, yes.

Pleased as punch. I…read morehad the great fortune to stay here during my short stay in London this spring. As a sometimes lone traveler, a hotel made sense for safety, but I was surprised and pleased with this small boutique hotel. Rooms are gonna be tiny in London for the $$, so plan accordingly. I stayed in a Classic King room which was comfy but had very little space to circulate. I was concerned being on a busy street/Cromwell, but because of the *double windows* (interior ones opens up/down), it was joyfully quiet, just a whisper of car noise. It's something I wish more places in the US had, especially when you face noisy streets. I realize second windows are usually for the cold, but street noises can be pervasive and affect every day life. I slept very well, every night. A couple of stand out staff members: -the front desk manager on my arrival had some hot early gray tea delivered since I survived a 10+ hour trip (little sleep), so it was a nice way to wake up. Also, some biscuits were delivered later. -staff member who brought up my suitcase, my tea, and helped get a requested small refrigerator into my room. -two front desk people (woman then a man), helped me figure out how to get from the hotel to Paddington for a early morning flight. The gentleman called to request a black cab since the Tube wasn't open and he went out with me to greet the cab driver and help me with my bag. -Everyone was very friendly and helpful. The location was also good. I didn't want to be in the thick of tourists, so staying in South Kensington worked for me. The tube stations (Earl's Court and Gloucester Road stations) were about 8-10 minute walk). Thank you for making my stay in London comfortable and enjoyable.

After the terrible night at DoubleTree we were able to book a room here. Very expensive given the…read moreroom sizes but super comfortable bed, great amenities, and convenient location. The breakfast buffet could be better, in my opinion. I wouldn't prioritize this hotel to stay at next time in London but won't necessarily say no to it either.

We stayed here for the last four days and we loved it! This was our first time going overseas as we…read moreare originally from the US. We got there and after a long flight we were very tired but we arrived around 9ish and they were able to get us in way earlier at around 12 we were SO grateful. Then, the beds were super comfy and the breakfast was SOO good. Lots of variety, loved watching tv the people that work there are so kind. When we were leaving we needed a cab but the trains were on strike so we didn't end up getting one but the very very nice man at the front desk called every cab place in the area and was able to give us directions to a bus. Overall if I come back I'll definitely be staying here again!

This was my second visit to London in two years. The first time I stayed in a tiny hotel room so I…read morewanted to see what else was available without paying too much. The hotel had to meet a few requirements: 1) free breakfast. 2) Comfortable room 3) Be located near an Underground station 4) reasonably priced. This met them all by being a well-known brand, without breaking the bank. The employees are friendly and helpful as well. The hotel is located a 5-10 minute walk from the District and Piccadilly lines as well as the West Brompton train station. If you are in town for a football match at Stamford Bridge (Go Chelsea!) you are about a 10-15 minute walk away. The hotel and lobby is very nice and clean. My room was very comfortable with a decent sized bathroom. It was clean with the exception of some mildewed grout in the shower. The breakfast was better than most. Lots of choices for food and drink. Plan it carefully because the later you sit down to eat, the more crowded it is. At times it was hard to find a clean table to sit at. And although it's supposed to start at 7 am we were able to grab some food at 6 am one morning. At night they serve drinks at a small bar. Considering how expensive London can be, this place offers a lot at a reasonable price. There are plenty of pubs and markets minutes away. I will definitely stay again next year.

**only came for tea There is not one single critique I can…read moremake about this experience, everything was exceptional and well worth every penny. Food was delish, endless refills on tea and sandwiches, and we left stuffed. The hotel itself is stunning, each common space is so thoughtfully designed. The staff is INCREDIBLE and made the experience even more over the top. Jordan was our waiter and was so kind, hospitable, and invested in our experience. We had wonderful convos with him. The restaurant manager was exceptional and personable as well, he gave me a quick tour of the entire downstairs, sat and chatted, and gave us some little gifts at the end. Will be back!!

We went for afternoon tea. The service was impeccable. Cups were refilled promptly and without…read morefanfare. The sandwiches were delicious. The cakes and scones were beyond delicious. The restaurant was elegant. This is our second time here and we will be back when we return to London.

Fast front desk service & They gave us chocolate chip cookies upon check in! They also loaned us a…read morepower converter since the ones we had brought did not match up. Only 2 sets of towels for a 3 person room but the room attendant was knocking at 8:30 (they come early to clean) so we got more towels & paper. The room was very nice with comfortable beds, mini fridge, a safe, and lots of receptacles. Pillows were flat so needed doubling. Hot water never ran out! They had a wonderful breakfast with almost everything you could want for a traditional English breakfast. My faves: awesome waffles, pastries, fresh fruit, scrambled eggs, & surprisingly the porridge! The offered eggs to order, and tons of drink options, including smoothies. I have to give special props to one of the servers who checks you in and takes your dishes, his name was Yin, he was exceptional. Overall excellent stay!!

Surprisingly good stay. I was going to Fulham match and a friend recommended. Staff was very…read morefriendly, especially the gentleman who served me breakfast. The breakfast itself was better than expected. No complaints about the hotel

We had an absolutely fantastic stay at the London Marriott!…read more I have no clue why the rating is so low as everything exceeded our expectations. Fantastic location close to 2 Tube Stations, we had a quick, easy and friendly check in and our room was ready early which we appreciated after our travel day! The room was well sized for London - we were traveling as a party of 4 and the room had 2 queen sized beds and a pull out sofa bed - all of which were very comfortable. Great bathroom with one of the best hotel showers we have come across and L'Occitane amenities. Dual vanities. Despite the crazy unprecedented London heat our room started cold - now if you are from the US and used to blasting freezing AC in the room - the UK does not operate like that but the room was cool and a great temperature There was a lounge for platinum and above guest with afternoon appetizers and drinks - we did not make use of this as we were always out and about but the included breakfast in the restaurant was fantastic with lots of healthy options, the best - and what appeared to be in house or locally baked bread - omelette station and so much more! This hotel was fantastic and I would stay here again in a heartbeat!

We stayed for two nights in London following our cruise that sailed from Southampton. The primary…read morereason I selected this specific hotel was the close proximity to the Gloucester tube station which was our meeting point for a motor coach trip to Highclere Castle. I used my Marriott AMEX Brilliant free night award combined with Bonvoy points. 75k per night. Later I realized other great reasons to stay here. 1) It's a very short walk to Earl Court tube station. Take the short cut as you walk down the hotel one way driveway to Hogarth Road. Then it's 5 minutes to the tube entrance. Catch the Piccadilly line to Heathrow. 2) there's an executive lounge onsite. Located sub level. Stocked with bottled beverages, water dispensers, and hot food 5:30p-7pm daily, wine & beer served then, as of this writing the espresso machine broken, and 3) included breakfast in the Cast & Iron restaurant. Friendly hotel staff. The concierge Ash was very nice. He actually walked us outside down the hotel driveway to show us how easy it was to get to Hogarth Road. The hotel proximity to two underground tube stations was a big plus. And a very short walk to Kensington High St shopping district and restaurants was nice and convenient. Our hotel room was tight but that's London. Came with a Nespresso machine and several pods. Two bottles of still water daily. I'd consider staying here in the future.

We spent almost a week here with our 7 year old and it was just okay…read more As we were traveling with our child, we booked a queen room with a roll-away bed. We called a week before to confirm that the bed would be set up upon arrival as we were flying from California and would likely want to check-in and go right to bed. At check-in, they confirmed that the bed was in the room however when we got to the room we had been supplied with a pack-and-play for a baby. We called down and they eventually brought up a roll-away bed that looked older than me (late 40s) The room itself was tiny with limited, to no, storage. The room was also extremely hot, to the post that two in our group felt nauseated and had to go down to the street to cool down. After a few days of dealing with the heat, they sent up an engineer who by some miracle turned the AC on for us. The room felt tired and in need of a refresh. During our stay, only two elevators were working, one being out of order. We were there during the London Book Fair so the hotel was at capacity, not an ideal time to be down an elevator. It became a standing joke when getting on and off the elevator for our fellow passengers to wish us good luck.. The day after the book fair ended, the third, and apparently fastest, elevator was repaired. Good news for people staying after us. I will say the staff were lovely, from check-in desk to the members working the breakfast room. We all also thoroughly enjoyed the included breakfast, the selection was varied, the food delicious, and the coffee machines were a great option. I might even say that this was the best included breakfast we've had in recent memory. All in all, it was an okay stay. Not much in the near neighborhood but there was a grocery just a short distance away, which is always a plus when traveling with kids.

Always stay at Hiltons and the hotel is nice however the front desk and customer service is awful…read more Hotel messed up our reservation and then just said sorry we are sold out. Spoke with the manager named VINCENZO and he proceeded to raise his voice as if it was our fault. He is so rude and completely inappropriate. I will be filing a formal complaint as someone will be sleeping on the floor for this vacation. I would advise not staying here and if so make sure the manager on duty is not VINCENZO.

I would definitely stay at this hotel again…read more It is located within a 3 minute walk from an Underground station. So convenient! The hotel itself is very clean and provides bottled water at the front desk. You just grab what you need as you walk by. The hotel itself is situated on a quiet street but you walk one block over and it is quite lively.

Spent a couple of days here and was in shock on the unison of amazing client service this place…read morebrought. The hotel itself does the job, back garden would have to be the aspect to point out. Rooms are clean, elevators are fast and gym is cleaned constantly. Back to the staff, Victor, Eduardo and the other two bartender supervisors were amazing. Would definitely recommend this place to a anyone. Keep doing what y'all are doing

Black mold everywhere! Absolute worst hotel we have ever stayed in. A danger to your health staying…read morehere! When checking in, we were told we were upgraded. What a joke! I noticed reviews here saying to avoid the basement so when I heard Room 602, I thought "oh good, the 6th floor". Wrong! Rooms starting with "6" are all in the basement. Immediately upon entering the room, the most damp, rotten, and moist smell. Being in the basement, you can't open the single small window. We thought it was coming from the AC so we turned it off and heading out to sight see on our last day in the city. When we came back at around 10pm, the smell was even worse. We narrowed down the smell to originating from the bathroom. I thought it was coming from the drain but soon realized there was black mold growing on the tile grout, the wood on the door, and even the shelves on the wall. How can room service or management not see this? The bathroom fan was broken and probably has not been working in months, which is why so much mold has grown from the shower moisture. These rooms are never properly cleaned and it's shameful they've been neglected this long. It honestly smelled like a house which has been flooded with sewer water. The moldy smell gave us headaches and coughs. Now past 10PM, it wasn't worth us arguing to get another room so we decided we'd just check out at 5AM and just head to the airport early. The room itself was not great either. The bed was rock hard and the security safe did not work. Carpets were stained and artwork/mirrors had layers of dust on them. When checking out, we told the guy at the front desk how atrocious and unsafe the room was with the black mold and smell. He just said he would let management know. That's it! There wasn't a sincere apology or even an offer for partial reimbursement. I doubt him or management will do anything as there are many review with similar experiences here that I wish I had seen prior. He informed us our receipt would be emailed and didn't even say have a good day or anything. Sad! It's now, 2 days since checking out and I noticed 2 charges on my credit card statement from Hotel Indigo as if I stayed 2 nights there. I had to contact them to send my receipt again and finally received it. Now I'm waiting to get this second charge removed and getting over a cough from staying in the room. Do yourself a favor and do not stay here! For over $300 a night, there are many better options in London. Your health matters and this place should be shut down. Do not fall for the "you've been upgraded" junk. I look forward to hearing their canned response to my review here.

Stayed from 13-16 June. Location was good, close to the…read moreTube Station. Room, amenities and cleanliness was good. Excellent Breakfast and staff experience. Big negative and one star review for lack of Air Conditioning. My room was 25°C the entire stay. Outside was identical temperature, so zero reprieve from the heat. They said my room faces the sun, and air is controlled centrally, so nothing they could do. I opened the windows in the evening, however, the cars racing down the High Street, made sleeping impossible until after 0130 in the morning. I averaged about four hours sleep per night, absolutely ruined my trip. Would not recommend this property.